I really like Buzzmonitor because it organizes things very well and offers various specific features. What I truly appreciate is the fully customizable personalization, which allows me to adjust the platform to meet the demands of any company in any field. Being a CRM analyst, I find this very useful, especially since I work at a company that manages several of the largest brands and we can adapt the platform precisely for each project.

I have already had the pleasure of using it on two occasions: first as an intern in CRM and currently as a project assistant. The platform stands out for being quite comprehensive, offering agility in service, efficient customer support, and resources that enhance the quality of deliveries. Additionally, it is intuitive and easy to use, which makes the work routine more dynamic. Another positive point is the essential tools for quality management and crisis monitoring, such as triggers, which allow for greater control and quick response in critical situations.

Very resolute and fast support. Always available by email, they do not take long to respond to questions. Furthermore, it is a very intuitive and fast platform, the collection of mentions takes seconds, quickly appearing in the service queue. They do not present instabilities that affect the operation, and on the few occasions it happened, it was resolved in a few minutes. The project uses the tool every day, for more than 12 hours, and the integration between the service team and the cases happens due to routing, a tool that facilitates the control of the user's response time. It also offers many metrics, which enables various types of analyses and data readings. It can be easily implemented, the migration to buzz was smooth.