I really like Buzzmonitor because it organizes things very well and offers various specific features. What I truly appreciate is the fully customizable personalization, which allows me to adjust the platform to meet the demands of any company in any field. Being a CRM analyst, I find this very useful, especially since I work at a company that manages several of the largest brands and we can adapt the platform precisely for each project.

I have had the pleasure of using it on two occasions: first as a CRM intern and currently as a project assistant. The platform stands out for being quite comprehensive, offering agility in service, efficient customer support, and features that enhance the quality of deliveries. Additionally, it is intuitive and easy to use, making the work routine more dynamic. Another positive point is the essential tools for quality management and crisis monitoring, such as triggers, which allow for greater control and quick response in critical situations.

Very resolute and fast support. Always available via email, they don't take long to respond to queries. Moreover, it is a very intuitive and fast platform; mentions are collected in seconds and quickly appear in the service queue. They do not present instabilities that affect operations, and on the few occasions it happened, it was resolved in a few minutes. The project uses the tool every day for more than 12 hours, and the integration between the service team and the cases happens due to routing, a tool that facilitates control over user response time. It also offers many metrics, enabling various types of data analysis and readings. It can be easily implemented, and the migration to Buzz was smooth.