--- title: BuildOps Reviews meta_title: 'BuildOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how BuildOps works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BuildOps Reviews **Vendor:** BuildOps **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 69 ## About BuildOps BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. ## BuildOps Pros & Cons **What users like:** - Users find BuildOps to be exceptionally **user-friendly** , significantly enhancing operational efficiency and dispatch processes. (19 reviews) - Users value the **robust features** of BuildOps, enhancing workflow and simplifying management tasks significantly. (12 reviews) - Users praise the **exceptional customer support** of BuildOps, highlighting responsiveness and helpfulness as key advantages. (11 reviews) - Users love the **centralized platform** of BuildOps, enhancing collaboration and simplifying operations across teams. (9 reviews) - Users appreciate the **user-friendly** nature of BuildOps, making it easy for both office and field staff to utilize. (9 reviews) - Efficiency (6 reviews) - Users appreciate the **effective job management** features of BuildOps, enhancing organization and tracking for seamless operations. (6 reviews) - Navigation Ease (6 reviews) - Simple (6 reviews) - Easy Integration (5 reviews) **What users dislike:** - Users find that **improvement is needed** in the PO module and in audit and version control features. (9 reviews) - Users face **update issues** , experiencing lags, unexpected changes, and limited functionality affecting overall user experience. (6 reviews) - Users find the **learning curve steep** , with navigational challenges complicating the user experience on BuildOps. (5 reviews) - Users express concerns over the **limited features** in BuildOps, affecting integration, usability, and overall satisfaction. (5 reviews) - Users find **limited customization** in BuildOps, particularly with data inputs and the timesheet system's functionality. (4 reviews) - Time-Consuming (4 reviews) - Bug Issues (3 reviews) - Feature Limitations (3 reviews) - Inefficient Processes (3 reviews) - Integration Issues (3 reviews) ## BuildOps Reviews ### 1. Using BuildOps during my internship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about BuildOps?** Project management capabilities and robust accounting software integration - excellent view of all main projects with pictures on a single screen (very powerful view) **What do you dislike about BuildOps?** could be a bit cheaper for small and mid-size companies **What problems is BuildOps solving and how is that benefiting you?** field service business automation and consolidating multiple technologies within one platform - moving away from multiple tools, and using on BuildOps platform instead ### 2. Using BuildOps during my internship **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about BuildOps?** I was just recently added as a user to BuildOps. Tons of interesting functionality in the platform, you can get lost in all of the available features. Getting a lot of help from BuildOps support staff during my onboarding. **What do you dislike about BuildOps?** It would've been somewhat challenging to learn if the support team was not there. **What problems is BuildOps solving and how is that benefiting you?** Helping my employer with data analysis and reports related automation tasks within the platform - saving me a ton of time. ### 3. Ideal Platform for me and my team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about BuildOps?** the customer service was really helpful in running into the platform. the interface is user-friendly and workflows are great. **What do you dislike about BuildOps?** The only problem we faced was investing time in training, it was a bit longer than we expected **What problems is BuildOps solving and how is that benefiting you?** Much easier to manage our field service operations. ### 4. Using the platform for about 8 months - really like their UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about BuildOps?** UI is fairly easy to learn, and lots of help from their support team **What do you dislike about BuildOps?** not much to say here, using for a bit under a year and so far like this solution a lot **What problems is BuildOps solving and how is that benefiting you?** Simplifies my project management and project tracking jobs -- Customer Portal helps me a lot with this ### 5. I like the flexibility, friendliness, and how overall pleasant it is to work with BuildOps **Rating:** 5.0/5.0 stars **Reviewed by:** Martha B. | CFO **Reviewed Date:** June 27, 2022 **What do you like best about BuildOps?** I like the flexibility, friendliness, and how overall pleasant it is to work with BuildOps team. Functionality is great, yes there are plenty of other options for this type of platforms out there but BuildOps is our partner at this point. We didn't want a provider that would be a rigid giant corporation that wouldn't care about us. BuildOps ended up begin a great choice. **What do you dislike about BuildOps?** Nothing to complain about, they have everything an HVAC or commercial construction needs. We've been using them for over a year and there is so much functionality and technology that BuildOps offers that it is more than enough for our company. **What problems is BuildOps solving and how is that benefiting you?** Overall, a great experience - their team is willing to work with companies like ours and listen. Something you don't always find when working with a vendor. Just try asking for some features from a similar company in the field that has thousands of customers - good luck with that. BuildOps trained us, their staff is knowledgeable in the industry, and they are open to suggestions from companies like ours. ### 6. Great Dispatch and Scheduling features **Rating:** 3.5/5.0 stars **Reviewed by:** Holly F. | Scheduling and Dispatch Specialist **Reviewed Date:** July 04, 2022 **What do you like best about BuildOps?** If you are in the HVAC business and have more than a dozen employees in the field - start looking at BuildOps. We have improved how we manage our jobs and increased our profitability by leveraging BuildOps know-how and reporting technology. **What do you dislike about BuildOps?** The learning curve, the first couple of months can be painful if you are switching from another tool as we did. Hard to let go of doing things the good old way. We had to invest a bit of time into training before making a complete jump into BuildOps platform. **What problems is BuildOps solving and how is that benefiting you?** Great services and support team - very helpful and knowledgeable, I doubt that we would've received that much help from some of the other bigger companies in the field. ### 7. Look at Buildops if you're serious about your business **Rating:** 5.0/5.0 stars **Reviewed by:** Noman M. | Country Portfolio Analyst, Property, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about BuildOps?** More pros than cons that's for certain. Quoting alone has made my team way more effective. You can make adjustments, save them as templates, send them to customers, and check back to see who has accepted or who needs a call to follow up. We were spending SO MUCH time on quotes before and the new process saved the day. **What do you dislike about BuildOps?** Get the team on consensus when you choose new software. We made it a requirement but I realize now that we didn't talk it through enough. Made training probably more difficult than it should have been. **What problems is BuildOps solving and how is that benefiting you?** Marked improvement over the last software we had. ### 8. Great project management and jobs tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Brian D. | Project Management and Data, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about BuildOps?** I use this one on a daily basis for project management, job tracking, BI and data, and reporting **What do you dislike about BuildOps?** So far, I like everything about this software - very easy for me to take my construction project data and operations data, and move it to Tableau **What problems is BuildOps solving and how is that benefiting you?** Like them a lot, great team - reach out to them for advice and assistance every couple weeks (they have taught me a lot) ### 9. Very strong set of project management capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Angie F. | Office Admin **Reviewed Date:** June 16, 2022 **What do you like best about BuildOps?** They've improved project management capabilities - a pretty awesome set of features now. Like reporting, scheduling and dispatch features, quoting is pretty good too. **What do you dislike about BuildOps?** Reporting is great, but it's more on the BI side and takes some time to learn. **What problems is BuildOps solving and how is that benefiting you?** Overall, good experience so far, really impressed with their support team and customer are guys - they do a really good job at training new customers. Lots of people that are both knowledgeable about the industry and product! ### 10. Great time tracking and service agreement management functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Matt H. | Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about BuildOps?** Project management and service agreement management are great **What do you dislike about BuildOps?** only good things to say about these guys, great platform, lot's of good industry focused functionality **What problems is BuildOps solving and how is that benefiting you?** Time tracking, job closeout, project management, and better service agreement management, just a few areas where we are getting much better with the hep of BuildOps ### 11. Great service and technology, and incredible team **Rating:** 4.0/5.0 stars **Reviewed by:** lisa l. | Parts, Products, and Services Manager **Reviewed Date:** June 22, 2022 **What do you like best about BuildOps?** We have become incredibly efficient while using BuildOps software. The people at BuildOps are super helpful. Thank you for all of your help BuildOps support team. **What do you dislike about BuildOps?** We would like to see BuildOps deliver even more integrations. **What problems is BuildOps solving and how is that benefiting you?** Tracking (teams, assets, jobs, quotes we made and more) - the biggest challenge for us was finding the platform that would centralize our work. BuildOps solved this challenge for us. ### 12. Great platform and excellent customer support team **Rating:** 4.0/5.0 stars **Reviewed by:** Robert P. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about BuildOps?** Buildops has a great set of project management and job management capabilities - use those every day. **What do you dislike about BuildOps?** I like every bit of their platform - have been using it for close to a year; Mostly in project management, CRM, and job tracking capabilities. **What problems is BuildOps solving and how is that benefiting you?** Being more efficient and precise at tracking and managing big construction projects and jobs. ### 13. Great platform, really like the asset tracking capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** rocky m. | Concrete Structures and Architectural Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about BuildOps?** Asset tracking, jobs creation, really all of the FSM type functionality is excellent **What do you dislike about BuildOps?** Would like to see more of the API integration with some of the specialty architecture tools I use **What problems is BuildOps solving and how is that benefiting you?** Strong platform, with great support. I would recommend them to anyone who's looking for a construction erp type platform. ### 14. Thank you for all of the help BuildOps team **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | CEO **Reviewed Date:** June 20, 2022 **What do you like best about BuildOps?** I like how well the implementation have been done and all of the support we received from BuildOps team. **What do you dislike about BuildOps?** there are a lot of pre-created reports in the platform - it would be easier if they are grouped into categories. **What problems is BuildOps solving and how is that benefiting you?** addressing our growth needs with automation and software - we were to reliant on manual ways of doing things before BuildOps ### 15. Customer support and their training specialists did an amazing job **Rating:** 4.5/5.0 stars **Reviewed by:** Misha S. | Owner **Reviewed Date:** June 14, 2022 **What do you like best about BuildOps?** I really like the dispatch board, scheduling, and jobs management related features. **What do you dislike about BuildOps?** It takes time to learn, and master. Otherwise great piece of technology for anyone in HVAC line of business. **What problems is BuildOps solving and how is that benefiting you?** Customer support and their training specialists did an amazing job. My biggest challenge right now is onboarding all of my team onto the platform at the same time. ### 16. good features for any commercial hvac type business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about BuildOps?** Mobile features are awesome, our techs save a lot of time - way less paperwork at the end of the day **What do you dislike about BuildOps?** could use a bit more dashboards to start from, but than again - customer success can help you build more **What problems is BuildOps solving and how is that benefiting you?** Reducing the amount of paperwork field technicians need to do when they are out on the job! ### 17. we are going to grow together with BuildOps platform **Rating:** 4.0/5.0 stars **Reviewed by:** Mike M. | Manager **Reviewed Date:** May 24, 2022 **What do you like best about BuildOps?** I like both the tech part of the BuildOps platform and their amazing customer support team **What do you dislike about BuildOps?** nothing to add here now - so far only good things to say **What problems is BuildOps solving and how is that benefiting you?** Reducing the number of things we are doing manually, dealing with growing pains - being able to report and analyze our jobs and performance data. ### 18. thank you for you great support and help **Rating:** 3.5/5.0 stars **Reviewed by:** Tamara H. | Office Manager **Reviewed Date:** June 10, 2022 **What do you like best about BuildOps?** they have a great customer care, onboarding and training/support teams **What do you dislike about BuildOps?** new user here - not much to say, have been only using BuildOps for past couple months **What problems is BuildOps solving and how is that benefiting you?** Clear view of our business and jobs we run on a daily basis ### 19. Sharkbyte CRM sets a high bar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about BuildOps?** The survey and estimating app is great! And, it can work offline as well, for trying to survey in boiler rooms, building interiors, etc. Attach photos to the survey, and let everyone see what you saw when getting an approval to propose. **What do you dislike about BuildOps?** Nothing to dislike, they figured it out **Recommendations to others considering BuildOps:** I have been testing and using Sharkbyte for a number of months now, and as an HVAC service industry consultant, I have to say that this is one spectacular CRM. Without a doubt, this CRM will dramatically reduce the time it takes to generate proposals. And, the reporting for management is equally impressive. These folks obviously understand the industry, and how to improve efficiency. **What problems is BuildOps solving and how is that benefiting you?** It allows sales people to perform all the necessary tasks from cold calls through booking papers, all online and with no duplication of data. Particularly impressive is the survey/estimating app. This tool allows you to survey a facility for service, and estimates a maintenance agreement from that data instantly! ## BuildOps Discussions - [What is BuildOps used for?](https://www.g2.com/discussions/what-is-buildops-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/what-is-shark-byte-crm-used-for) - [View BuildOps pricing details and edition comparison](https://www.g2.com/products/buildops/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A20%3A26+-0500&secure%5Bsession_id%5D=63dfdd1b-a2a8-42c9-8951-ada90fcba768&secure%5Btoken%5D=7a45646f433e02c5c4bd549115870cac51de858ebf7ff35b35c26a9e1e1b33b5&format=llm_user) ## BuildOps Integrations - [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Expense Management](https://www.g2.com/products/sage-expense-management/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) ## BuildOps Features **Logistics and Operations** - Communication and Collaboration - Predictive Analytics - Software Systems Integration - Financial Management - Contractor Management - Project Management - Document Digitization - Supply Chain Management - Business Intelligence - Workforce Management **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top BuildOps Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (367 reviews) - [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) - 4.5/5.0 (59 reviews)