Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Sarah Z.

Co-founder

Entertainment

Small-Business (50 or fewer emp.)

8/16/2018

"Great service, helps with review"

4.5/5

What do you like best about Broadly?

Easy to use. Boost our review. Help us gather a lot more customer feedback so we can improve our service accordingly. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

It's a little bit pricey, especially for multiple locations (we're a small business). I wish it can be integrated to our booking system to automatically send out follow up emails. With we can add a short survey. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Scott A.

Small-Business (50 or fewer emp.)

5/23/2018

"Great way to help your business"

5/5

What do you like best about Broadly?

I love the ease of entering customers information. The ability to search in the app to see if the customer is already entered is a great addition to the system. The customization of the thank you note is also a nice addition. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Everything I didn't like has been fixed. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

I was having a difficult time getting reviews from clients, and with the Broadly system, it has been extremely easy to send them ways to leave us reviews. I can search to see if I have already sent the option to customers so that I don't overwhelm them. It is also a great way to send a brief thank you to everyone. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/14/2019

"Great Customer Service"

5/5

What do you like best about Broadly?

I love that they follow up with me to see if I need anything or how they can help. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is nothing that I don't like about Broadly Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Keith H.

Small-Business (50 or fewer emp.)

8/16/2018

"Great Review Venue"

5/5

What do you like best about Broadly?

How simple to enter customer's information for a review request. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is really not much to dislike. I guess I wish it was a bit cheaper. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Josh H.

Small-Business (50 or fewer emp.)

8/16/2018

"Great experience so far"

4.5/5

What do you like best about Broadly?

It is effective and easy. Streamlined the process for obtaining feedback. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not sure but I am being required to type at least 40 characters. No downside. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

7/13/2018

"Good for small business, not larger businesses"

3/5

What do you like best about Broadly?

It does what it says it does: generates a high volume of positive reviews Review collected by and hosted on G2.com.

What do you dislike about Broadly?

1. No API to pass data back into our company’s in-house built CRM

2. Not a flexible product whatsoever. Of everything we wanted in a product, it hardly satisfies half of the list

3. The dashboard is pretty useless for our big business, especially considering we have multiple employees servicing a single customer. So we still have to do manual data crunching.

4. As of a month ago, Broadly prompts UNHAPPY customers with the option to post a review online. They said it has to do with Google compliance. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Jennifer B.

Small-Business (50 or fewer emp.)

8/16/2018

"It's a great way to gather reviews from multiple sources"

5/5

What do you like best about Broadly?

Broadly is a great way to manage your reviews from all the different sites in one place. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I can't manually resend review emails that have not been responded to. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Kennedy B.

Owner

Consumer Services

Small-Business (50 or fewer emp.)

8/23/2018

"I have gotten consistent reviews"

4.5/5

What do you like best about Broadly?

The fact that it does not add extra work to my plate Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not much. I know reviews are important. Not so sure I like the chat feature Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Construction

Small-Business (50 or fewer emp.)

8/23/2018

"Great customer support, Helped in get more reviews from client, Helping in increase sale."

4/5

What do you like best about Broadly?

Simplicity and customer service, reaching to client easy Review collected by and hosted on G2.com.

What do you dislike about Broadly?

some steps in the process can be improved, I would like to see more options for people to add reviews (limited to 3-4 only at this time) but I am sure with you great customer support I will be able to get the max benefits from Broadly. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Wesley T.

Business Owner

Consumer Services

Small-Business (50 or fewer emp.)

1/13/2018

"Broadly won't let you down! Best decision I've made using their services!"

5/5

What do you like best about Broadly?

Easy to use app and how much easier it is to get reviews Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I dislike not being able to resend an email to same customer Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

It seems too easy but it really is. If you use the tools they give you, you won't regret. Their services are worth every penny! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Through the many many reviews I've gotten from Broadly (in a short time), the credibility and reputation of my company has completely soared. My online presence is fierce thanks to Broadly! Doubled my business and getting new customers is not a problem. Review collected by and hosted on G2.com.