Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Bernadette T.

Admin

Small-Business (50 or fewer emp.)

7/9/2020

"Highly Recommend"

5/5

What do you like best about Broadly?

It's an easy way to get our customers to share their experience with our company without having to do a thing besides provide great service. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is nothing to dislike about Broadly. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Tyler S.

Small-Business (50 or fewer emp.)

7/2/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great product."

5/5

What do you like best about Broadly?

It’s very easy to use, setup and it’s very friendly for customer to use and leave reviews. They can also chat with us online to make it easy for the texting crowd. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Does not push reviews to social media.FB Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Construction

Small-Business (50 or fewer emp.)

7/2/2020

"Money well spent"

5/5

What do you like best about Broadly?

Broadly provides a platform for customers to vent or reply directly to you with any issues while also encouraging satisfied customers to review their experience across many platforms Review collected by and hosted on G2.com.

What do you dislike about Broadly?

What's not to like. We have been a customer since May 2017 and have hundreds of positive reviews. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Broadly is an instant way to have better results online. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Customers can reach out directly with issues and they can be handled effectively. Most customers will not go out of their way to leave positive feedback, broadly makes it easy and our ratings and number of reviews have gone up considerably. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Northwest I.

Small-Business (50 or fewer emp.)

7/2/2020

"The absolute best platform we have ever used for reviews"

5/5

What do you like best about Broadly?

Lot's of new five star reviews with virtually no effort on my part. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Haven't found anything to dislike, it works smoothly. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Construction

Small-Business (50 or fewer emp.)

7/2/2020

"Great Concept! Need better customer service"

4/5

What do you like best about Broadly?

The built in automatic process to obtain reviews Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Customer service can be improved. We are overpaying Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Automotive

Small-Business (50 or fewer emp.)

7/2/2020

"The best at getting feedback from customers"

5/5

What do you like best about Broadly?

Getting more reviews from customers. And very good at sorting them out between the different review areas. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There is nothing that I can even say that we dislike Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/2/2020

"Your best friend for business feedback!"

5/5

What do you like best about Broadly?

Works in the background and helps us gain valuable feedback on our services. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Have not been able to get a single yelp review using the platform in the last 18 months. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

Updated 3/5/2020

Originally submitted 5/23/2018

"Broadly has definitely helped grow our business"

5/5

What do you like best about Broadly?

Broadly is very easy to manage and is customer friendly. It has dove-tailed into our daily process without a hitch. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I'm very happy with Broadly and have no complaints. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/2/2020

"Best in town"

4/5

What do you like best about Broadly?

Very easy to use and understand Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing as such, no cons noticed as of now Review collected by and hosted on G2.com.

Validated ReviewerSource: Seller invite

Jacob H.

Vice President/ Residential Sales Manager

Construction

Small-Business (50 or fewer emp.)

3/13/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Broadly Does The Work For Us!"

5/5

What do you like best about Broadly?

Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review. We are always looking for a step up over our competition, and Broadly allows us to show off our great reviews with little or no extra work on our end. I would gladly recommend Broadly! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Would like just a little bit more customization on the email responses. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

It is worth the money, as people look for good reviews Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

We are helping our google rating soar higher and higher each day. And it is not fake reviews either. People always want to talk about the bad but never want to comment on the good, so Broadly helps fish out those great positive reviews. Review collected by and hosted on G2.com.