Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

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Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

AM

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

8/15/2017

"Secretary"

5/5

What do you like best about Broadly?

The explanation for everything, the help when I need it. They answered all my questions. What I like the most is that they spoke in Spanish and were very polite. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing that I dislike, everything is very clear, the staff is very efficient. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/9/2017

"Excellent product for helping my business get the reviews needed to compete in today's marketplace"

5/5

What do you like best about Broadly?

The ease of use. This software makes it very easy for both my business and for customers to submit reviews. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I really have not found anything I don't like about it yet. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

I recommend using Broadly to every business owner I talk to. Excellent product! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Whenever customers search for professionals in my line of business, they usually call us because we have so many more positive reviews than our competition. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

JS

Jorden S.

Owner

Building Materials

Small-Business (50 or fewer emp.)

4/25/2017

"Excellent product and personal service"

5/5

What do you like best about Broadly?

Takes the place of an employee doing the legwork, they make it easy to gather the reviews and implement them on multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not much to dislike, great service, great product and great support. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

ZM

Zachary M.

Vice President of Sales and Business Development

Small-Business (50 or fewer emp.)

4/6/2017

"Great service and easy to implement for business owners!"

5/5

What do you like best about Broadly?

Besides the amazing service itself, the Broadly team goes above and beyond to ensure your business gets the important reviews that it needs. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I don't really have any negative comments about the service. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

UF

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

8/15/2017

"Great Improvement"

5/5

What do you like best about Broadly?

Broadly is getting reviews in the right places. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Must be entered manually. No database connection. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Questions about Broadly? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU

Guest User

What is Broadly used for?

0 Upvotes

0

Join the conversation

G2

Verified User in Marketing and Advertising

•

Last activity over 6 years ago

How can I track my progress?

1 Upvote

1

Join the conversation

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Pricing Options

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Broadly Comparisons

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Broadly Features

Consumer Intelligence

Customer Feedback

Sentiment Analysis

Reporting

Dashboard

Media Monitoring

Social Media Management

In-House Management

Employee Performance

Team Workflow

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Categories on G2

Online Reputation Management

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Broadly Reviews & Product Details

Profile Status

Pricing

Basic

Top-Rated Alternatives

User Insights

Broadly Integrations

Broadly Reviews FAQs

What is Broadly, and what problem is it built to solve?

What languages does Broadly support?

What company sizes and industries is Broadly the best fit for?

How long does it take to implement Broadly across a team?

What customer support options does Broadly provide, and how do users find the overall support experience?

What features or capabilities could make Broadly even more useful?

Broadly Reviews (75)

Broadly Reviews (75)

What do users say?

Pros & Cons

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Questions about Broadly? Ask real users or explore answers from the community

Pricing Options

Basic

Broadly Features

Categories on G2

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