--- title: Broadly Reviews meta_title: 'Broadly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how Broadly works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 75 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Broadly Reviews **Vendor:** Vendasta **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 75 ## About Broadly Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works ## Broadly Pros & Cons **What users dislike:** - Users report **horrendous customer support** from Broadly, finding it difficult to receive timely assistance. (1 reviews) ## Broadly Reviews ### 1. Easy to use for customer feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis W. | Owner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Broadly?** The setup process is simple and then it is self maintaining for any new customers that you add to your customer list and Quickbook invoices. **What do you dislike about Broadly?** There is not anything in particular that I dislike but cost is always a factor. **What problems is Broadly solving and how is that benefiting you?** We like that there is consistant contact with the customers ### 2. Easy and professional reviewing **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel B. | Owner / Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Broadly?** Broadly makes it easy for me to get reviews and feedback from clients. I'm able to submit client names & email addresses to a custom URL and then a branded email goes out to the client with my business logo and it says "hey, thanks for letting us help you. How did it go.. ?" but in a much more professional way. I used to get reviews a few times a year, now I get them a few times a month!! I also love that my rep knows me and helps me when I have questions, comments or concerns. I have been able to reach my contact person via phone or email whenever I've needed help. The set up was super easy, the Broadly team added my logo, added the "reviews page" to my WP site and let me customize the messages to fit my personalty/ business style. **What do you dislike about Broadly?** I think there is a portal or some sort of internal page for Broadly that I don't have access to. I believe it's coming but hasn't arrived yet. **Recommendations to others considering Broadly:** I have had wonderful success. Check out my Yelp or Google page and you'll see that I'm consistently getting reviews and that previously it was super rare. **What problems is Broadly solving and how is that benefiting you?** I wasn't getting reviews from clients. I have ~30 clients at a time and maybe a few one-off clients each month. I'm now getting reviews from my solid base of clients who have been happy for year(s) and haven't taken the time to review me. This is driving more potential clients to my business. **Official Response from Mallory Martin:** > Thanks for the review, Rachel! ### 3. follow thru **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Broadly?** The staff at Broadly follows thru on their promisses! **What do you dislike about Broadly?** I am hoping they will offer other services like appointment confirmation soon! **Recommendations to others considering Broadly:** It’s not too good to be true! I enjoy being able to connect with happy customers and the ones that may need to talk about a less than satisfactory experience. It helps my staff grow and keeps the bad reviews form being public **What problems is Broadly solving and how is that benefiting you?** I have been able to resolve any issues before they become public! ### 4. Has worked well for us **Rating:** 4.5/5.0 stars **Reviewed by:** Kendra S. | Commercial Development Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Broadly?** We like that it is easy to use and customer friendly. **What do you dislike about Broadly?** We have not found anything that we dont like about it. **What problems is Broadly solving and how is that benefiting you?** getting more google reviews ### 5. Great app if used peoperly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Broadly?** Great way to get positive online reviews. All of my reviews are 5 star. The app follows up with customers to get feedback **What do you dislike about Broadly?** Nothing. The app doesn’t have any downside that I can see. **Recommendations to others considering Broadly:** Great way to increase positive online reviews. If you cancel the service, the reviews are forever **What problems is Broadly solving and how is that benefiting you?** The extra positive reviews help customers choose my business over competitors ### 6. Grew our Reviews from 8 to 100 in LESS than ONE YEAR **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Owner/Operator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2017 **What do you like best about Broadly?** The system is easy to use and gets results! We started using Broadly in hopes of getting 50 Google reviews in less than 6 months - Our expectations were far exceeded this month when we now have over 100 Google reviews. We are also able to get immediate feedback from our customers right after their work is completed. Our overall customer satisfaction is improved because we contact our customer within 24 hours of their service. This is something that would have been too time consuming to complete without Broadly. Their customer service is beyond exceptional too! **What do you dislike about Broadly?** I honestly can't think of a negative to say. This is software was the best decision our company ever made! I'd like to be able to add something here to make the credibility of my review better, but I can honestly say, we have not had one single problem upon signing up and using this software. **Recommendations to others considering Broadly:** I HIGHLY recommend Broadly! Our best business decision in the last 8 months! **What problems is Broadly solving and how is that benefiting you?** How to get our customers to give us reviews on Google and Yelp... making it both easy for our customer and easy for us (business owners)! We can also easily address disgruntled customer issues immediately - and in the privacy of our email (or phone calls) as opposed to the more public Google and Yelp platforms... oftentimes turning disgruntled customers to 5-star review customers! ### 7. Absolutely a MUST HAVE product for expanding your SEO optimization / online review totals!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sondra H. | Director of Operations, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2017 **What do you like best about Broadly?** Broadly has really revolutionized our online review ratio! Almost immediately we saw a drastic increase in the overall number of online reviews which of course has helped to increase our SEO standing. We love the fact that with every submitted review - our own website is updated to reflect current patient feedback! We also really appreciate the quick response time as we are able to immediately identify any patient who may have had less than a 5 star experience. Having this information allows us to immediately reach out and correct any issues and maintain our patient base! We simply couldn't be happier with Broadly! **What do you dislike about Broadly?** There are really not many aspects that are not covered by Broadly - but if I had to list a negative, it would be only that the original product did not "read" Dentrix Enterprise (the product worked with Core). Since then the Broadly support team has been nothing but helpful in quickly creating shortcuts for our manual uploads (takes only a matter of minutes for all offices). Best of all - Broadly is currently working to create codes and scripts to allow the automation of these uploads between Dentrix Enterprise and Broadly :) **Recommendations to others considering Broadly:** Recommend without hesitation! **What problems is Broadly solving and how is that benefiting you?** As I listed above - we have seen an immediate and measurable uptick in our online presence since purchasing the Broadly software system. This has helped our offices increase the overall number of new patients as well as pushing our SEO ranking to a much higher position. We struggled for years to find an efficient and measurable solution to increasing our online presence and Broadly has really helped us accomplished these goals. ### 8. The best marketing decision we have made. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Broadly?** A painless process. Professional and friendly staff. We are getting as much (or more!) new business as we can handle. An excellent value. We recommend Broadly to our own clients.. **What do you dislike about Broadly?** Nothing to dislike. We are completely satisfied. **Recommendations to others considering Broadly:** Sign up. You won't be disappointed. **What problems is Broadly solving and how is that benefiting you?** Not just more clients, but the right type of clients who can really benefit from our services. ### 9. Broadly has tripled my business in just a months time! **Rating:** 5.0/5.0 stars **Reviewed by:** Summer M. | Hypnotherapist, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Broadly?** I love how easy, simple, and respectful the process is. **What do you dislike about Broadly?** I have yet to find a disllike, they have been most wonderful. **Recommendations to others considering Broadly:** They are so easy to work with, have really transformed my online presence, and help me to feel connected to my clients after the work has been completed. **What problems is Broadly solving and how is that benefiting you?** The business benefit I found was it me off the ground in the way of internet exposure. By having beautiful reviews from my clients to reference, I have transformed and clarified the work I do, allowing to be even more effective. ### 10. Broadly is the real deal! Get the real bang for your buck! **Rating:** 5.0/5.0 stars **Reviewed by:** Alana G. | Office Manager, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Broadly?** You really do get results, as advertised. Been at the same company for 10 years. This is the first and only advertising and helpful site that we've paid money for and actually been able to see the results. Post the results to our website. Communicate and get feedback with clients. It is wonderful! **What do you dislike about Broadly?** I truly cannot think at this time anything i am unhappy with. At first i didn't have too much faith in the pricing versus results. My mind has changed, its been worth every penny. **Recommendations to others considering Broadly:** If you have no reviews on google, barely show up on search engines, don't fall for the people who promise #1. You get real reviews from real clients and see actual results. **What problems is Broadly solving and how is that benefiting you?** As a company who has been in business since 1945 we have maintained alot of the clients we've had over the decades. However getting our name to show up on google at the top, and getting more results and reviews have always been a challenge. We are getting our name on google. We are getting results. All those other advertising sites promise to bump you up and 2 years down the road nothing. I go on google i see the results i see the numbers going up, i see the results on yelp. I can see the money is actually being put to use. Broadly works with you to help you get the results you want. There are no empty promises. If you want results/advertising/ reviews to show, these are the people for you. ### 11. This is why I think Broadly is amazing ... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Broadly?** They do the one thing I feel is most important to my business, they get social reviews for me. Since using broadly, the percentage of jobs coming in from social reviews is staggering. I would not be in the position I am in now if it weren't for the amazing service broadly provides. **What do you dislike about Broadly?** They cost more than I wanted to spend for that service. Do not confuse that statement with value. They are far more valuable than they charge. **Recommendations to others considering Broadly:** If you're simply do not have the time to get the reviews that you deserve and that our society has come to count on, then you must use Broadly's Services. It's plain and simple. **What problems is Broadly solving and how is that benefiting you?** The problems I am solving or the same as the benefits I am realizing. I do my best to earn good reviews, but many customers do not go in and leave good reviews on their own. Broadly to the rescue. ### 12. reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Broadly?** Easy to use, friendly helpful staff, Customers don't seem to mind. We're getting more reviews and better standing on the google search. **What do you dislike about Broadly?** With my Quicken program I have to run a report and e-mail it to Broadly. **What problems is Broadly solving and how is that benefiting you?** More reviews ### 13. Great for feedback on business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Broadly?** Useful for business growth, new client referrals, feedback, suggestions for improvement, assessment of products and services **What do you dislike about Broadly?** I don’t particularly dislike anything about this software **What problems is Broadly solving and how is that benefiting you?** Customer service issues, if applicable ### 14. Great Review Website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Broadly?** Great to get customer feedback website .. **What do you dislike about Broadly?** nothing that i dont like about its, its easy to use **What problems is Broadly solving and how is that benefiting you?** get more customer feedback ### 15. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Broadly?** The Way the Get Feedback From All Our Clients **What do you dislike about Broadly?** Nothing Much , Its Very User Friendly , **What problems is Broadly solving and how is that benefiting you?** We Are now Able to Get more feed back from our Clients ### 16. Fabulous customer service from Mallory and the rest of the Broadly team. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn N. | Marketing and Communications Coordinator, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Broadly?** I love that I can sit back and let Broadly do so much of the work for me! Their customer service is unparalleled, everyone is so friendly and knowledgeable. Reaching out to our customers post-transaction is so important, but it can be very timeconsuming. Having Broadly there to help with outreach has been such great help. **What do you dislike about Broadly?** Nothing comes to mind, their service has been great so far. **Recommendations to others considering Broadly:** Just do it. **What problems is Broadly solving and how is that benefiting you?** Before we started using Broadly, our last customer review was from years prior. Now we are getting new reviews weekly, and Broadly takes care of making sure they show up on our website. ### 17. Very Please with Broadly ! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Broadly?** It is tough to chase positive reviews from your customers, yet it's a must to have them. As a small business owner I have so many other things to do. Broadly has taken that off my shoulders at an affordable price. **What do you dislike about Broadly?** I have nothing negative to say about Broadly. Their product and people are top notch. **What problems is Broadly solving and how is that benefiting you?** We went from 30 google reviews to over 300 in 6 months. customer's are seeing those positive reviews and calling our business. ### 18. Great company and the Best customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Owner, Furniture, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2017 **What do you like best about Broadly?** Broadly has help my ranking with Google by moving from 4th to 1st place!! Easy to use and my customers have told me that they really liked the email and the ease to use! **What do you dislike about Broadly?** Not really anything. Broadly is always one call away! I don't really ever need to call because the software does all the work correctly all the time! **Recommendations to others considering Broadly:** Will help build your business. Has help my business!! **What problems is Broadly solving and how is that benefiting you?** Broadly = Results Building my business and reputation has been fantastic using Broadly! Best decision I have made for my business! ### 19. Immediate positive impact **Rating:** 5.0/5.0 stars **Reviewed by:** Marc T. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Broadly?** Grear support and immediate positive impact. **What do you dislike about Broadly?** That we didn't know about Broadly sooner **What problems is Broadly solving and how is that benefiting you?** We are able to get more reviews across multiple channels with Broadly and we are simultaneously improving our presence on Google. ### 20. Top Notch Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2017 **What do you like best about Broadly?** My contacts at Broadly are great to work with. The team has consistently provided excellent customer service; responding to requests in a timely manner, looking into issues immediately and quickly turning around work orders as scheduled. **What do you dislike about Broadly?** Nothing to dislike at the moment. My client had gotten off to a rocky start with our initial Broadly rep nearly two years back. In short order, Broadly made a site visit, assigned another rep and we've enjoyed a solid working relationship since. **What problems is Broadly solving and how is that benefiting you?** My client hired Broadly to create their online presence. Adding an email marketing and communications campaign has increased customer awareness and contributed to a 30% growth rate. ### 21. Secretary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Broadly?** the explanation for everything,the help when I need .They answered all my questions The most I like they spoke in Spanish and there are very polite **What do you dislike about Broadly?** nothing that dislike me everything is very clear ,the personal is very eficient **Recommendations to others considering Broadly:** yes **What problems is Broadly solving and how is that benefiting you?** costumer see good comments ### 22. Excellent product for helping my business get the reviews needed to compete in today's marketplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2017 **What do you like best about Broadly?** The ease of use. This software makes it very easy for both my business and for customers to submit reviews. **What do you dislike about Broadly?** I really have not found anything I don't like about it yet. **Recommendations to others considering Broadly:** I recommend using Broadly to every business owner I talk to. Execellent product! **What problems is Broadly solving and how is that benefiting you?** Whenever customers search for professionals in my line of business, they usually call us because we have so many more positive reviews than our competition. ### 23. Excellent product and personal service **Rating:** 5.0/5.0 stars **Reviewed by:** Jorden S. | Owner, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Broadly?** Takes the place of an employee doing the legwork, they make it easy to gather the reviews an implement them on multiple platforms. **What do you dislike about Broadly?** Not much to dislike, great service, great product and great support. **What problems is Broadly solving and how is that benefiting you?** Reviews are essential and this simplifies the whole process of gathering reviews and implementing into our platforms ### 24. Great service and easy to implement for business owners! **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary M. | Vice President of Sales and Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Broadly?** Besides the amazing service itself, the Broadly team goes above and beyond to ensure your business gets the important reviews that it needs. **What do you dislike about Broadly?** I don't really have any negative comments about the service. **What problems is Broadly solving and how is that benefiting you?** Not only does the service assist in the efforts to increase an SEO presence but it adds a human element to your business by displaying real-life reviews. ### 25. Great Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Broadly?** Broadly is getting reviews in the right places. **What do you dislike about Broadly?** Must be entered manually. No database connection. **What problems is Broadly solving and how is that benefiting you?** Improved google standings. ## Broadly Discussions - [How can I track my progress?](https://www.g2.com/discussions/how-can-i-track-my-progress) - 1 comment, 1 upvote - [How often should I use Broadly?](https://www.g2.com/discussions/how-often-should-i-use-broadly) - 1 comment, 1 upvote - [How do I use Broadly?](https://www.g2.com/discussions/how-do-i-use-broadly) - 1 comment, 1 upvote - [How does Broadly work?](https://www.g2.com/discussions/how-does-broadly-work) - 1 comment, 1 upvote - [What is SEO and why is it important?](https://www.g2.com/discussions/what-is-seo-and-why-is-it-important) - 1 comment, 1 upvote - [View Broadly pricing details and edition comparison](https://www.g2.com/products/broadly/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+20%3A44%3A20+-0500&secure%5Bsession_id%5D=3b49c5d6-718e-4dd9-9a91-914b1b4647a2&secure%5Btoken%5D=03c5dd25a709e777933a182a8e1b92404da7acf165b3135edbb392cb54320b94&format=llm_user) ## Broadly Features **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Broadly Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,035 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - 4.8/5.0 (411 reviews)