Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Dan M.

Small-Business (50 or fewer emp.)

Updated 7/3/2022

Originally submitted 7/3/2020

"Great service to manage our business"

5/5

What do you like best about Broadly?

Ability to communicate with customers through a single platform Ability to track all customer communication in single platform the whole team can view Ability to bill and receive credit card payments Help driving online reviews and customer feedback Prompt requests sent to customer for review Review collected by and hosted on G2.com.

What do you dislike about Broadly?

The team scorecard does not update Additional flagging/notification options for customer communication Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

1) Great tool for driving more reviews 2) Consolidating customer communications (especially for high volume of projects transactional in nature 3) Great payment/credit card platform option Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Exponential growth in reviews, best tool we have used thus far Moved our credit card processing to the platform, we love this service In July we will begin using Broadly as customer messaging platform to track communication Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Heather B.

Owner

Small-Business (50 or fewer emp.)

7/9/2020

"Signing up for Broadly was our best business decision ever!"

5/5

What do you like best about Broadly?

Broadly has saved me hours of time by completely automating the client review process. Setting up custom forms and following up with clients was very time consuming. Once we signed up with Broadly our reviews skyrocketed and all we had to do was watch them roll in. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Some of the features, like Web Chat, we would never use. It would be nice to have different levels of service. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Steve G.

Owner

Small-Business (50 or fewer emp.)

7/2/2020

"Broadly Has Elevated Our Business"

5/5

What do you like best about Broadly?

Effortless set up & continued use, easy for our clients to contact us after hours Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I wish the email and/or phone field was required on the online chat. Sometimes people don’t fill it in and we have no way to get back to them if they’re already off the webpage Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

We really can’t recommend it enough. It seemed like some big sticker shock at first but it’s really worth the money. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

We could never get clients to leave us positive reviews, people only leave them when they’re unhappy, you don’t think about it when you love a place. So now our regulars who have loved us for years are prompted to review us and they actually do. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/2/2020

"Get the Good and the Bad"

5/5

What do you like best about Broadly?

Broadly allows for streamlined integration to seek feedback, gather reviews and communicate with customers directly. The system is easy to use from desktop or phone. The "not recommended" feature asking customers to leave direct feedback for the owner/manager has saved us several times from negative reviews on social media platforms. We are offered the opportunity to reach out to the customer directly, and I think a few of our customers have been pleasantly surprised to know the feedback is getting straight to someone who can solve the problem. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

The only downside is not directly related to Broadly, but since the integration is automatic, you must quickly disable notifications if you know a customer has had a less than stellar experience and you've already handled the situation. Sometimes the outreach from Broadly acts to "take the scab" off a situation that has already been handled. Communication with the team is essential in alerting a manager to disable notifications. BUT the fact that you CAN do this is also a plus! Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

I loved the integration with our software--no contacts to import! That probably is one of the best features! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Negative reviews--people just want to vent. Broadly gives the opportunity for customers to "vent" and be heard without a public forum. And gives our business an opportunity to salvage the situation before it hits social media. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Meghan H.

Mid-Market (51-1000 emp.)

7/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Broadly is Amazing"

5/5

What do you like best about Broadly?

It makes communication with clients easy and seamless. You can just click a button to send them a review link, and in a few easy steps they can give you their feedback. The thing I like the most is the way the software organizes who you've sent messages to last, so it makes it easy to track and respond in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I can't think of anything to that I dislike. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Eric B.

Operations Manager

Mid-Market (51-1000 emp.)

7/2/2020

"Excellent company and product"

5/5

What do you like best about Broadly?

Inexpensive compared to other companies doing similar things. Good results, very little work on my part. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

The integration took some initial work, but we got it worked out. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Look at a few options and decide what you want. Make sure that if you want any integrations that you will get exactly what you are after. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

We get more reviews, and have a chance to catch some unhappy customers and resolve the issue before we get a bad review. It does this for us automatically, without anyone in my office really having to do much. The webchat feature also catches a lead for us on occasion. We have other ways for customers to engage with us online, but this is included with Broadly and is very easy for multiple people at my company to be able to jump into the conversation when it's needed. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Robert F.

Owner

Small-Business (50 or fewer emp.)

Updated 7/9/2020

Originally submitted 3/13/2019

"Broadly has increased or reviews 1000%"

5/5

What do you like best about Broadly?

As I titled it this service rocks, We have had 1000% increase in Google reviews in just the 12 months we have been using Broadly. Before Broadly we had a couple reviews and how have over 10X that amount. also love the daily reports of when someone gives us a thumbs up and/or leaves a Google review. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing really to complain about at this time the service has been working great. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Try it on a trial basis you will not be disappointed I don't think. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

Gaining more online reviews, engaging with more customers, and having a review service that is automated our last review service was not automated and our technicians had to ask the customer for a review then open an app and enter all of the customers info. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

So excited to hear that you've seen 100% increase in 2 months! Thank you so much for taking the time to review Broadly, we appreciate your feedback and look forward to all your success with the platform.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Ann-Marie St J.

Call Center Manager / Social Media Manager

Small-Business (50 or fewer emp.)

7/2/2020

"Broadly Reviews - Fantastic"

5/5

What do you like best about Broadly?

Easy. Allows us to get ahead of negative feedback and gives us an opportunity to make it right before it goes live. Integrates with our Google, Facebook, and Service Titan programs. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Our technicians were concerned that without sending the invite while they are in the home that they would receive less reviews. We have not seen a decrease and have actually had more immediate results than our previous platform. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Erica S.

Small-Business (50 or fewer emp.)

7/2/2020

"Wonderful people and very helpful tools."

5/5

What do you like best about Broadly?

The friendliness of the staff and their willingness to assist. We already really love how easy their tools are to use. They have been the key ingredient in helping our company grow. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There's not much to say about dislikes. We'd love it if the Broadly messenger app could be updated to be real-time chat. Review collected by and hosted on G2.com.