Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/22/2017

"This is why I think Broadly is amazing ..."

5/5

What do you like best about Broadly?

They do the one thing I feel is most important to my business, they get social reviews for me. Since using Broadly, the percentage of jobs coming in from social reviews is staggering. I would not be in the position I am in now if it weren't for the amazing service Broadly provides. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

They cost more than I wanted to spend for that service. Do not confuse that statement with value. They are far more valuable than they charge. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

If you're simply do not have the time to get the reviews that you deserve and that our society has come to count on, then you must use Broadly's Services. It's plain and simple. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

The problems I am solving or the same as the benefits I am realizing. I do my best to earn good reviews, but many customers do not go in and leave good reviews on their own. Broadly to the rescue. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Sherry D.

Small-Business (50 or fewer emp.)

1/14/2018

"reviews"

5/5

What do you like best about Broadly?

Easy to use, friendly helpful staff, Customers don't seem to mind. We're getting more reviews and better standing on the google search. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

With my Quicken program I have to run a report and e-mail it to Broadly. Review collected by and hosted on G2.com.

Validated ReviewerSource: Seller invite

Verified User in Law Practice

Small-Business (50 or fewer emp.)

4/3/2018

"Great for feedback on business"

5/5

What do you like best about Broadly?

Useful for business growth, new client referrals, feedback, suggestions for improvement, assessment of products and services Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I don’t particularly dislike anything about this software Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Construction

Small-Business (50 or fewer emp.)

3/9/2018

"Great Review Website"

5/5

What do you like best about Broadly?

Great to get customer feedback website .. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

nothing that i dont like about its, its easy to use Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Construction

Small-Business (50 or fewer emp.)

2/21/2018

"Excellent Service"

5/5

What do you like best about Broadly?

The Way the Get Feedback From All Our Clients Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing Much, Its Very User Friendly Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Kathryn N.

Marketing and Communications Coordinator

Environmental Services

Small-Business (50 or fewer emp.)

4/6/2017

"Fabulous customer service from Mallory and the rest of the Broadly team."

5/5

What do you like best about Broadly?

I love that I can sit back and let Broadly do so much of the work for me! Their customer service is unparalleled, everyone is so friendly and knowledgeable. Reaching out to our customers post-transaction is so important, but it can be very time-consuming. Having Broadly there to help with outreach has been such great help. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing comes to mind, their service has been great so far. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Tom H.

Owner

Consumer Services

Small-Business (50 or fewer emp.)

7/31/2017

"Very Please with Broadly !"

5/5

What do you like best about Broadly?

It is tough to chase positive reviews from your customers, yet it's a must to have them. As a small business owner I have so many other things to do. Broadly has taken that off my shoulders at an affordable price. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I have nothing negative to say about Broadly. Their product and people are top notch. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Brent S.

Owner

Furniture

Small-Business (50 or fewer emp.)

6/9/2017

"Great company and the Best customer service!"

5/5

What do you like best about Broadly?

Broadly has helped my ranking with Google by moving from 4th to 1st place!! Easy to use and my customers have told me that they really liked the email and the ease to use! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Not really anything. Broadly is always one call away! I don't really ever need to call because the software does all the work correctly all the time! Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Marc T.

Owner

Internet

Small-Business (50 or fewer emp.)

9/12/2017

"Immediate positive impact"

5/5

What do you like best about Broadly?

Great support and immediate positive impact. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

That we didn't know about Broadly sooner Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/22/2017

"Top Notch Customer Service"

4.5/5

What do you like best about Broadly?

My contacts at Broadly are great to work with. The team has consistently provided excellent customer service; responding to requests in a timely manner, looking into issues immediately and quickly turning around work orders as scheduled. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing to dislike at the moment. My client had gotten off to a rocky start with our initial Broadly rep nearly two years back. In short order, Broadly made a site visit, assigned another rep and we've enjoyed a solid working relationship since. Review collected by and hosted on G2.com.