Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Andrew Schutt

Pricing

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 75 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Broadly Integrations

(4)

Integration information sourced from real user reviews.

Broadly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Broadly, and what problem is it built to solve?

Broadly helps businesses gather and manage customer reviews and feedback, making it easier to request reviews, respond to them, and keep customer conversations in one place. Teams also use it to engage customers through messaging and website chat.

What languages does Broadly support?

Broadly supports English (1 language).

What company sizes and industries is Broadly the best fit for?

Broadly is most strongly represented among small businesses, with users across several service and retail industries. The clearest segments are:

Company size: Small businesses with 50 or fewer employees; mid-market businesses are also represented.
Industries: Construction, Consumer Services, and Automotive are the most represented, alongside other industries.

How long does it take to implement Broadly across a team?

Implementation is often quick, with under a day the most common reported time to go live. Reported timelines also include longer rollouts:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Broadly provide, and how do users find the overall support experience?

Broadly provides email/help desk support, phone support, and a knowledge base; phone support gives teams a direct way to reach someone for help. The support experience is mixed: users appreciate helpful, prompt assistance, while others describe delays or difficulty getting a response.

What features or capabilities could make Broadly even more useful?

Broadly could be more useful with added flexibility in follow-up workflows, data connections, and team controls. Requested improvements include:

More automated follow-up options, such as appointment reminders and flexible scheduling.
Broader connections to booking and CRM systems, plus easier handling of repeat-customer records.
More control over notifications and stronger reporting, including clearer team scorecards and dashboards.

G2 reviews are authentic and verified.

Here's how.

Delijah P.

Independent Business Owner

Consumer Services

Small-Business (50 or fewer emp.)

2/12/2019

"Pleased with our Broadly Service"

4.5/5

What do you like best about Broadly?

We have really benefitted from the online chat feature that Broadly offers. Our customers use this regularly to communicate with us and it has helped to streamline the process. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

The only thing that I can put here is that I don’t fully know what to do with the information provided when a customer recommends us but doesn’t leave a review. It’s good to know though. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

While we seem to always get people leaving reviews, this service has certainly helped to increase the frequency of those reviews. I like that it is a clean, seamless process. Even when customers don’t leave any review or feedback I think it’s a great way to close out the transaction and it allows them to have a consistent impression of our business interaction with them beginning to end. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thanks for the review, Delijah! Happy to hear that the process has been seamless for both customer communication and review generation. Thanks for your partnership!

Current UserValidated ReviewerSource: Organic

Joseph M.

Sales Associate

Oil & Energy

Small-Business (50 or fewer emp.)

1/29/2019

"How Broadly has positively changed our business"

5/5

What do you like best about Broadly?

The bottom line we are able to receive not only positive feedback but also receive negative feedback that allows us to address the issue before we lose a customer. The number one response when fielding new calls is I saw your reviews on Google. This is really a great starter because we are not the lowest price oil company. Customers seem to want us because of the positive online reviews. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing really anything. Its easy to use. Feedback is immediate. I have had some opportunities to respond to negative reviews and turn them around. Great Job Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Maybe have a way of inputting repeat customers without having to reenter the customers information twice. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

The problem we are somewhat relieving is the low price oil competition. The reviews allows me to talk about something other than price. It allows the prospect to see the benefits we are conveying to our customer base. It changes the conversation and gives us a chance for a conversion. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thanks for the great feedback, Joseph! We're so pleased to hear your Google reviews are starting to drive business for you. Here's to many more!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Cody I.

Service Writer

Small-Business (50 or fewer emp.)

3/12/2019

"Great Service"

5/5

What do you like best about Broadly?

They are always quick to help. There was one time the system went down for a little bit, but I called and they got everything taken care of right away. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

There was one time where their system went down and effected us for 30 minutes, but thats it. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Craig C.

Chief Waffle Engineer and Food Evangelist

Food & Beverages

Small-Business (50 or fewer emp.)

Updated 9/25/2018

Originally submitted 4/24/2017

"Spreading the message of the Food Evangelist"

5/5

What do you like best about Broadly?

Broadly helps to validate and reinforce our branding. We are all about the "Pinx Experience and this service allows our clients the opportunity to voice their approval or dissatisfaction with us IMMEDIATELY after our services have been rendered. This tool is priceless in the way we go to market. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Absolutely nothing yet. Nothing at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

This has made our integrated marketing, SEO, and funnel management so easy. Our business is built on reputation and nothing speaks to reputation more than the strength and number of reviews we receive. We have Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

The immediacy of our clients' ability to voice their reviews is priceless. The chronological relevance of our reviews legitimizes. The number of reviews this elicits from our clients improves our standings on Yelp, which in turn leads to more calls, which lead to more reviews. Have I mentioned that this has been the best marketing program we have had from the beginning. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thank you for the amazing feedback, Craig! You are such a valued person in our community and we are so lucky to have you on team B. Happy New Year!

Current UserValidated ReviewerSource: Organic

Tom M.

President

Small-Business (50 or fewer emp.)

3/12/2019

"Great Product, Great Support"

5/5

What do you like best about Broadly?

We have increased our Google reviews from 5 to 33 in about 3 months. The leads from the web site widget are great. Customers like using it. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing to dislike the product works great Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Teresa W.

Regional Director

Medical Practice

Small-Business (50 or fewer emp.)

3/12/2019

"Customer service"

4/5

What do you like best about Broadly?

Customer service is great. When I have questions they are promptly answered. Availability to help is always there when asked. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We have a website with them and would like the review from customers to be on the website and link/tab to work for them to use. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Anna K.

Sales and Marketing Analyst

Renewables & Environment

Mid-Market (51-1000 emp.)

3/12/2019

"Broadly works for my business"

4/5

What do you like best about Broadly?

They provide a simple, easy service to get more good reviews for our business. As a small business, reviews do a lot to get us more business! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We had some problems with our website recently. It took some time for Broadly to get back to me and it was pretty stressful as it was impacting us posting ads, but they did figure out the problem and our website is back up and running! Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Construction

Small-Business (50 or fewer emp.)

Updated 10/2/2018

Originally submitted 9/25/2018

"User Friendly"

5/5

What do you like best about Broadly?

I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We've been using Broadly for a few months, switching from Customer Lobby. There hasn't been enough time that has went by for us to know if we dislike anything yet. So far we've been extremely pleased with the product and service. Our account rep always gets back to me quickly, performs monthly check-ins and so on. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Yes Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

We save a lot more and effort having the process more automated for us. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thanks for the thorough feedback! We greatly appreciate your support and for you taking the time to review us.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Christina E.

Small-Business (50 or fewer emp.)

1/31/2019

"Great , brings a lot of feedback"

5/5

What do you like best about Broadly?

I like how our patients are responding back. I really enjoy looking at the reviews ! I wouldnt change it. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Nothing I am happy with all they do !!! Review collected by and hosted on G2.com.

Response from Mallory Martin of Broadly

Thank you for taking the time to review us, Christina. We love that your patients are submitting positive feedback about your practice!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Dayne K.

Founder / CEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

Updated 3/14/2019

Originally submitted 3/12/2019

"Best Review Software Period"

5/5

What do you like best about Broadly?

It's very intuitive, clients love it and the customer service is great Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Need to work more on the back end web set up for the chat function Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Questions about Broadly? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Guest User

What is Broadly used for?

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Verified User in Marketing and Advertising

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Last activity over 6 years ago

How can I track my progress?

1 Upvote

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Pricing Options

Pricing provided by Broadly.

Basic

$249.00

Per Month

View More Pricing Information

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Broadly Features

Consumer Intelligence

Customer Feedback

Sentiment Analysis

Reporting

Dashboard

Media Monitoring

Social Media Management

In-House Management

Employee Performance

Team Workflow

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Categories on G2

Online Reputation Management

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Broadly Reviews & Product Details

Profile Status

Pricing

Basic

Top-Rated Alternatives

User Insights

Broadly Integrations

Broadly Reviews FAQs

What is Broadly, and what problem is it built to solve?

What languages does Broadly support?

What company sizes and industries is Broadly the best fit for?

How long does it take to implement Broadly across a team?

What customer support options does Broadly provide, and how do users find the overall support experience?

What features or capabilities could make Broadly even more useful?

Broadly Reviews (75)

Broadly Reviews (75)

What do users say?

Pros & Cons

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Questions about Broadly? Ask real users or explore answers from the community

Pricing Options

Basic

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Categories on G2

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