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Brevo Reviews & Product Details

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Brevo Reviews (2,768)

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Reviews

Brevo Reviews (2,768)

View 2 Video Reviews
4.5
2,768 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of Brevo, making it accessible for both beginners and experienced marketers. The platform's ability to manage email, SMS, and other campaigns from one place simplifies multichannel marketing efforts. However, some users note that the reporting features could be improved for deeper insights.

Pros & Cons

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FF
Faerie F.
Artist
Small-Business (50 or fewer emp.)
"Faster, more reliable email marketing with strong list management and previews"
5/5
What do you like best about Brevo?

They make managing email marketing faster and more reliable. The Data Import & Export Tools make it easy to move and update customer data, Email and Mobile Preview helps ensure campaigns look professional across different devices before sending, and Manage Email Lists makes it much easier to organise contacts, segment audiences, and send the right campaigns to the right people. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Nothing. Price is great. I use it for what I need and have found no flaws. Review collected by and hosted on G2.com.

Muhammad O.
MO
Muhammad O.
Salesforce Business Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy to create and test a basic email campaign and manage my contact list"
4/5
What do you like best about Brevo?

I mainly use Brevo to create and test a basic email campaign and to manage my contact list. So far, managing email lists, using the WYSIWYG editor, and handling email campaign management have all worked well for what I need. The setup process was straightforward, and the overall ease of use has been solid. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

I haven’t needed A/B testing, campaign scheduling, or workflow automation yet, so I can’t really speak to those features. Email and mobile previews also haven’t been a strong point for me so far. Review collected by and hosted on G2.com.

Roshish S.
RS
Roshish S.
Co-Founder
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Quite a reliable marketing tool for businesses"
4.5/5
What do you like best about Brevo?

It had a great balance between ease of use and automation features. Building email campaigns was very intuitive and I could manage all marketing operation from a single place. Every tools were well segmented with detailed analytics which made it very easy to understand. Implementing the API was super easy and worked quite well. It integrated well with Firebase Cloud Function and the docs was very helpful. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

The automation workflow felt a little limited compared to other advanced enterprise tools but overall it was well for most use cases. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficiency and Advanced Statistics in One Place"
4.5/5
What do you like best about Brevo?

I really like that Brevo Marketing Platform eliminates the need to design an email on other platforms because it has useful templates. The statistics are very good for understanding the reach of marketing campaigns, and we can infer customer interest. The customization is excellent, allowing me to add images and texts with distribution suggestions. Additionally, the initial setup process was super easy. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

I wish it had more animation aspects or moving elements. I would like these interactive elements to be eye-catching so I can include them. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Seamless Email Outreach with Room for Improvement"
4.5/5
What do you like best about Brevo?

I really appreciate the seamless and user-friendly UX of Brevo Marketing Platform. It's easy to use and manage, which helps simplify our email outreach. Switching from sending single emails to launching 1000 emails in just seconds is a huge time-saver. The initial setup was also easy and seamless, which made getting started a breeze. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

I'm not too happy with Brevo Marketing Platform's email delivery rate and inbox rate. A lot of times, the emails aren't landing in the prospects' inboxes. It would be great if there was a way to double-check and warm up the emails before they are sent to ensure they actually reach the intended inboxes. Review collected by and hosted on G2.com.

chigurla a.
CA
chigurla a.
Technical Program Manager Lead
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great for multichannel campaigns, but segmentation and integrations are lacking"
4/5
What do you like best about Brevo?

Managing email, SMS, WhatsApp, and other campaigns from one platform simplified multichannel marketing greatly. Overall it’s been easy to use and meets my requirements, and I’ve had a good experience with support. High-volume sending and building/personalizing emails have worked well for me, and the marketing automation workflows usually reach people at the right time. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Cross-system integration, customer segmentation, and the WYSIWYG editor have been weak for me. Review collected by and hosted on G2.com.

ÁV
Álvaro V.
Analista Programador
Mid-Market (51-1000 emp.)
"Intuitive, powerful, and reliable platform, with great support in Spanish and a good price"
5/5
What do you like best about Brevo?

From the first moment, I was struck by how intuitive the entire platform was, combined with the power it offers in terms of functionalities. Additionally, it is also offered in Spanish from Spain, and the support as well. And without a doubt, it also has very good prices for everything it offers. The possibility of SMTP gives us the ability to integrate it with another tool we use. It works quickly and is reliable. Its AI services have helped me at times, especially in support, where it has helped me find the information I needed without having to navigate through all the help. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

So far, I haven't found anything that has made us regret the decision to use this platform. Review collected by and hosted on G2.com.

HW
Helen W.
Aquarellkünstlerin
Small-Business (50 or fewer emp.)
"Brevo has been my reliable system for marketing automation for years."
5/5
What do you like best about Brevo?

What I particularly like about Brevo is that I can use it easily and intuitively. Marketing automations are created very quickly. The editor can be easily operated via drag and drop. This way, I can see at a glance what is set up. I have been using Brevo for years now and am still very satisfied.

I especially like that Brevo is list-based. This is very logical for me and helps me to sort my subscribers sensibly.

Brevo can be operated flawlessly. The speed is ideal and there are virtually no outages. Whenever I have needed help from support so far, I have received direct help within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

In fact, Brevo integrates extremely well into my workflow. I can't think of anything I really dislike. Since I have now set up some automations, I would find it helpful to be able to sort automations into folders as well. Just like I can sort the lists into folders. Review collected by and hosted on G2.com.

Ashlee H.
AH
Ashlee H.
Marketing Manager
Small-Business (50 or fewer emp.)
"Brevo Makes Campaigns Fast and Powerful with an All-in-One Marketing Hub"
4/5
What do you like best about Brevo?

What I like most about Brevo is the way it balances simplicity with real functionality. It’s easy to launch campaigns quickly, yet it still offers the depth you need for segmentation, automation, and performance tracking. It doesn’t feel overly technical, so it stays accessible, but it’s also powerful enough to support more complex marketing workflows.

I also really appreciate that it’s an all-in-one platform. Being able to manage email, SMS, automation, and contact data in one place makes a huge difference compared to juggling multiple tools. It streamlines our workflow and keeps everything more organized across campaigns and audiences. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

One of the main drawbacks is the design editor. It works well for standard emails, but it can feel a bit limiting when you’re trying to create more custom or highly branded layouts. You sometimes have to use workarounds or switch to HTML to get things exactly how you want.

Reporting is another area that could be stronger. The core metrics are there, but the dashboards aren’t as visual or flexible as some other platforms, especially if you’re trying to quickly pull insights or present performance to a team.

There’s also a bit of a learning curve when it comes to setting up more advanced automations. It’s not overly complicated, but it’s not always as intuitive as it could be when you’re building more complex workflows. Review collected by and hosted on G2.com.

Justin H.
JH
Justin H.
Marketing Operations Lead
Small-Business (50 or fewer emp.)
"Incredible features for an Unbeatable price!"
5/5
What do you like best about Brevo?

Nope, it has largely stayed the same. I have not noticed any new updates recently. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Just a note saying that I was promise a $50 visa card from Brevo if I completed this survey. So, I spend around 30 minutes of my workday filling out this extensive review, and never heard from Brevo again...Not sure if it was a hoax, or misleading, or what, but I was slightly disappointed by that.

Otherwise, my experience with the platform remains great. One nice change would be more detailed analytics in automated journeys as far as over all open, click, view, and unsubscribe rates as various points in the journey. You can kinda see it now, but it takes a lot of work digging through everything. Review collected by and hosted on G2.com.

Questions about Brevo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

CB
Charuhas Bhadane
•
Last activity 9 months ago

Can I automate my funnel and send it to some people who didn't complete the survey.

4 Upvotes
1
Join the conversation
dev c.
DC
dev celeste
•
Last activity 2 months ago

Brevo Marketing Platform: ease of use and responsive support for an SMTP issue, same for you?

Pricing Options

Pricing provided by Brevo.

Free

Free

Starter

Starting at $8.08

Standard

Starting at $16.17
Brevo Comparisons
Brevo Features
Data Import & Export Tools
Integration APIs
A/B Testing
Basic Reporting
Email and Mobile Preview
Manage Email Lists
High-Volume Sending
Processing Time
Open Rate