Brevo Reviews & Product Details

I hook up the contact forms on client sites straight to Brevo through the API, so leads land in the right list without any manual step. Managing the lists from there and previewing emails before sending keeps campaigns simple to run. I also connected Brevo's MCP server to manage contacts and lists from an AI assistant instead of the dashboard, and it worked right away. Review collected by and hosted on G2.com.

Nothing has really bothered me. The only limit is the daily send cap on the free plan, but that's normal for a free tier and not a real complaint. Review collected by and hosted on G2.com.

I really like how Brevo Marketing Platform keeps email marketing and automation fairly simple, which makes it easier to manage with less effort. It also helps us solve the time consumption issue. The initial setup was easy, which I appreciated. Review collected by and hosted on G2.com.

One thing that could be improved is the overall user experience in some areas. A few features can take time to understand, especially when setting up automation or managing different campaign settings. I think automation setup could be more straightforward, for example, having a simpler step-by-step setup with clearer explanations of what each trigger and action does would make it easier. Review collected by and hosted on G2.com.

I've been using Brevo for about two years, and, overall, it's been a positive experience. The email editor is intuitive and easy to work with, making it straightforward to build and schedule campaigns without a steep learning curve.

One feature I've especially appreciated is the ability to schedule emails to be sent at each recipient's best time, which helps optimize engagement without requiring extra effort on my part. The automation features have also been valuable for creating email sequences and reducing manual work.

I've found Brevo to be reliable and haven't experienced downtimes or software issues. The few times I've had to reach out to Brevo's customer service, I've been able to resolve them fairly easily. Review collected by and hosted on G2.com.

I wish the pricing was a little more small-business-friendly (single-person-owned company); I make it work because I haven't found any other service that meets as many of my needs as Brevo does. Review collected by and hosted on G2.com.

Brevo helps a lot in both designing the email and in managing subscription lists. Very affordable in terms of both working with them and budgets spent. The support is top notch, I get quick answers and fast resolutions. Didn`t use their in-built AI though, however we might try for massive holiday dispatch. Performance is easy to be tracked, and we somehow have a very low pressing on Unsubscribe button. We integrated Brevo with our local Artificial Intelligence CRM, and all of new customers fall straight into our mailing list without any hassle. My User Experience is great overall, 10/10. Review collected by and hosted on G2.com.

So far, no trouble in working with menu, deigns etc. All good Review collected by and hosted on G2.com.

Email Marketing: Easy to use, clear, and reliable

I have been using Brevo for many years and am still very satisfied. The platform is intuitively designed, easy to use, and offers everything needed for professional email marketing.

After changing employers, I also introduced Brevo in my new company because I am convinced of the solution. In the meantime, other colleagues also use Brevo regularly and share my positive experiences. Overall, a clear recommendation for anyone looking for a powerful yet user-friendly marketing platform. Review collected by and hosted on G2.com.

The price could be a bit more attractive, but overall the price-performance ratio is right, and the features as well as the user-friendliness make up for it for me. Review collected by and hosted on G2.com.

I find Brevo reliable for sending important system emails such as login, signup, and multi-factor authentication messages. Users receive their login and verification codes quickly, without noticeable delays, which helps keep the sign-in process smooth. The security features are impressive as well, especially the fact that API requests are only accepted from approved IP addresses, which helps prevent key misuse. Brevo’s fast and dependable email delivery is essential for timely user onboarding and for maintaining ongoing conversations. In addition, the developer documentation is well structured and makes setup straightforward when you follow the provided guide. The email templates are very helpful and user-friendly, and it’s easy to integrate as a third-party service. SMTP support is also strong compared to other options.The free tier was enough to develop and test before paying on volume. Review collected by and hosted on G2.com.

A few things could be better. The authorised IP allowlist is great for security, but it becomes a chore when our app is deployed on infrastructure with changing IPs. Review collected by and hosted on G2.com.

I like how Manage Email Lists keeps our subscribers well organized and makes it much easier to target the right audiences. Building and Personalizing Emails helps us create professional, engaging campaigns that reflect our voice and style without requiring extensive design work. A/B Testing is invaluable for comparing subject lines and content to see what resonates most, and it helps us refine our approach and improve overall campaign performance. Having email, text and other marketing channels in one platform has also made it easier for me to manage campaigns and keep communications organized. The A.I. helped me create email copy and come up with subject line ideas, which was useful for getting a campaign started quickly. Review collected by and hosted on G2.com.

The diagnostic tools feel fairly limited, which makes it hard to pinpoint the cause of deliverability issues and resolve them effectively. Some features felt less intuitive to navigate, and coordinating campaigns across channels can still take some manual effort. The A.I. suggestions were sometimes a bit generic, so it was a helpful starting point but didn’t replace the input of human editors. Review collected by and hosted on G2.com.

What I like best about Brevo is its intuitive drag-and-drop email builder paired with generous, budget-friendly pricing. Setting up automated email campaigns, managing subscriber lists, and tracking delivery performance is straightforward and fast, even without technical expertise. Review collected by and hosted on G2.com.

As of my usecase I have not face any problem to dislike this product Review collected by and hosted on G2.com.

Brevo is an overall suite that offers solid functionality with less complexity and lower pricing.

Its email campaigns are easy to learn, set up, design, and analyze.

Domain setup is quick, and the audience segmentation is helpful when building email automation drip campaigns. Review collected by and hosted on G2.com.

The AI integration could be improved, and the output could be more helpful overall.

This isn’t a major dislike, but having more direct AI features built into the dashboard—especially while designing emails and creating campaigns—would make the experience smoother and more useful.

The performance tracking interface of the campaigns can be better and more explained. Review collected by and hosted on G2.com.

I like that one person can run the whole process from a screen in our internal portal, and Brevo can just receive our data. Each contact carries its own attributes (country, purchases, average ticket, last purchase date), and marketing builds the segments in Brevo on top of those. When a new segmentation is needed, we add a column instead of building a new file. Review collected by and hosted on G2.com.

The 10 MB limit per import call means a base of more than 300,000 contacts has to be split into batches, and we had to build that batching ourselves. Segments can be read through the API but not created, so every new segmentation still needs a manual step in Brevo's interface. Deliverability depends on the sending domain setup (SPF, DKIM, DMARC) and on IP reputation, and none of that can be seen or managed from the data side. Social media integration doesn't connect to our customer data, so it runs as a separate workflow. Also, multichannel isn't plug and play, it's a series of integrations that take time. Review collected by and hosted on G2.com.