--- title: Bandwidth Reviews meta\_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 504 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews & Product Details Visit Website With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. * * * Product Website Bandwidth Seller [Bandwidth](https://www.g2.com/sellers/bandwidth) Discussions [Bandwidth Community](https://www.g2.com/products/bandwidth-bandwidth/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Laney Alspaugh Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/bandwidth-bandwidth/pricing) ## Bandwidth Integrations (1) What do users say about integrations? Verified by Bandwidth [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Demandbase One ](https://www.g2.com/products/demandbase-one/reviews) Show More ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. Project Manager Small-Business (50 or fewer emp.) 10/16/2018 "Cloud services" 2.5/5 What do you like best about Bandwidth? Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Better communication with clients and more thorough testing before making these large changes Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? a more cost efficient solution for clients. Ease of access and support. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-973703/official_response/edit) Hello, Thank you for your feedback regarding our recent vendor changes. You are right to point this out, as we are currently navigating industry dynamics regarding CNAM and Caller ID data. While our shift was necessary, we know that the transition has created friction for some of our customers. Please know that we have been actively working to integrate additional data sources to close the gaps you are seeing. We continue to fine-tune the product and have empirically validated that these sources are improving accuracy, and we remain committed to exploring further opportunities for even more reliable Caller ID (CNAM) presentation. I would welcome the opportunity to discuss this with you in more detail and share more about what we are seeing in the data. Please send me an email directly at mruehlen@bandwidth.com and I'll make certain that you're offered a deep conversation on the full mechanics. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer 11/25/2025 Current UserValidated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications 4/16/2026 "Bandwidth Survey" 3/5 What do you like best about Bandwidth? I find it easy to use and pretty reliable. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The support used to be good pre-COVID. Since COVID, they changed thier support model and now charge for support and it's expensive. If you can't afford thier support option, you have to submit a ticket and wait for someone to get back you which is very inconvenient- especially when you have a time sensitive issue that you need help with. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? I don't know if they are solving any problems. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9392039/official_response/edit) Thank you for the candid feedback. You're right that our support model has evolved, though support is still free under our Signature model. What I will say is that your experience matters, and I'd welcome the opportunity to hear the specifics. Please reach out at mruehlen@bandwidth.com and I'd be glad to personally look into any details. Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications 4/22/2026 "Project Manager" 3/5 What do you like best about Bandwidth? What is helpful about Bandwidth is the ability to port numbers and keep those orders in a single location Review collected by and hosted on G2.com. What do you dislike about Bandwidth? What I like least ab our bandwidth is the inconvenience of requesting to change FOC. The deadlines varies, and it can be frustrating Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? None at the moment Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-11424810/official_response/edit) Thank you for the feedback. The ability to manage port orders in a single location is exactly what we want to design for, so I'm glad that's landing well. Your point about FOC deadline variability is noted. I'd love to hear more about the specific scenarios where that's created frustration. Feel free to reach out directly at mruehlen@bandwidth.com and I'll bring in our UX folks to hear your feedback directly. Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications 7/29/2025 "Required password updates are too restrictive" 2.5/5 What do you like best about Bandwidth? I primarily use the reports to gather billing info for our customers. The reports are good and responsive Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the email. Today I was lucky and received the email in time that I could use the button and update. But the first two times I tried it told me that the password had either non-keyboard or space characters in it. Fortunately I was able to get it accepted. I copied in the same password all three times. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? It does no solve problems for me, I just use the reports to complete my work as I do with all of our other carriers. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-11452213/official_response/edit) Hello, Thank you for your review and for the positive feedback on our reporting tools. I also appreciate your sharing of the specifics on your experience with password updates. Our system is designed to send notifications at 10 days prior to expiration, and then 5 days, and finally 1 day before a password expires. It sounds like you had a different experience here that I'd like to learn more about. If you'd be willing, please email me directly at mruehlen@bandwidth.com. I'd like to confirm the details to ensure we address this properly. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app AN Verified User in Telecommunications 7/14/2025 "Support" 2.5/5 What do you like best about Bandwidth? Ease of use of its dashboard for phone number provisioning. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The support turn around time when it comes to 10DLC Compliance, Appeal and TFN Verification. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? The problem is the slow turn around time of support tickets about 10DLC Compliance and TFN Verification. We are losing customers because of this. Review collected by and hosted on G2.com. Show More Response from Laney Alspaugh of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-11394213/official_response/edit) Thank you for sharing about your experience with Bandwidth. We appreciate the kind words about our dashboard's ease of use and your feedback about the support turnaround time. We take your concerns seriously and are committed to improve our processes to better support you. Please reach out to Matt Ruehlen at mruehlen@bandwidth.com so we can work together to resolve these issues. Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications 7/29/2025 "Password management is a pain. Lack of tools to connect campaigns to the right number." 3/5 What do you like best about Bandwidth? Cost. Some parts of the app are pretty straightforward. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The fact that some common sense features need to be turned on by contract, that the tools don't clearly connect across the suite - if I have a campaign to a phone number, what's the campaign brand name so that I can easily connect (for example)? Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Messaging. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9411124/official_response/edit) Hello, Thank you for your feedback on the Bandwidth App. I'm sorry to hear about the frustration these issues are causing. Your points about password management, connecting campaign data, and feature accessibility are all items I'd like to learn more about. I think you are getting at an easier way to search by the brand of a campaign (rather than only the phone number itself), but if you'd be willing, I'd appreciate you sharing more about the specific workflows and to confirm I'm understanding you correctly. Please send me an email directly at mruehlen@bandwidth.com and I'll personally respond so that I can be certain we're championing this feedback with our product managers. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet 7/25/2025 "Rob" 2.5/5 What do you like best about Bandwidth? Customer service personal are nice, they are able to answer questions when you call most of the time, Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Not clear on the what regulations are required and documentation is lacking Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Response from Laney Alspaugh of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9392481/official_response/edit) Thank you for your feedback! Your account manager and support team are here to help clarify any documentation questions you may have. If you have ideas on how we can improve our resources or support or aren't receiving the answers you need, please don’t hesitate to reach out to Matt Ruehlen, Sr. Director Service Ambassador, at mruehlen@bandwidth.com. We’d love to hear from you. Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/10/2024 "Amazing Portal, pricing needs work" 3/5 What do you like best about Bandwidth? The Portal is one of the (If not THE) best in class fo any carrier I have worked with. The Account team support is also amazing and very responsive along with the response time on support tickets. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Pricing seems to be an ongoing discussion point and could use some real help, especially when talking about large TN/DID footprints. Multi $ porting fee and above average per minute rates are way above many wider market carriers and large turnoffs for a carrier with as much supply as BW. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? As a carrier to help with wider coverage of North Americas, BW helps everday to provide good VoIP services as well as end to end connectivity. Review collected by and hosted on G2.com. Show More Response from Laney Alspaugh of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-10630336/official_response/edit) Thank you for letting us know about your positive experience with our portal and support team. Your input is important to us, and we’ll continue working to ensure we meet your needs. Current UserValidated ReviewerSource: In-app ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/10/2024 "Hate the way you manage password." 2.5/5 What do you like best about Bandwidth? Your support team is always great to work with. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Your portal is cumbersome. Too many "something went wrong" responses on queries for numbers. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? SMS Review collected by and hosted on G2.com. Show More Response from Laney Alspaugh of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9421698/official_response/edit) Thank you for this feedback! Improving the user experience is a priority at Bandwidth, and your insights help us get there. 6/11/2025 Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/9/2024 "We are leaving bandwidth at the end of april due to overpromising and under delivering." 2.5/5 What do you like best about Bandwidth? I really don't have anything in particular I like. The interface is non intuitive and having a separate portal for E911 is inefficient. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The interface is non intuitive and having a separate portal for E911 is inefficient. They made promises they did not keep and then when I was dissatisfied with the broken promises I was not allowed out of my contract. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? The same ones other carriers have done in the past and making things more difficult because we could never fully move to bandwidth, we had to spread our services across two carriers due to the promise that was never delivered. Review collected by and hosted on G2.com. Show More Response from Laney Alspaugh of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9405350/official_response/edit) Thank you for bringing these issues to our attention. We are committed to enhancing our interface and creating a more efficient experience by using feedback about how we can improve. Reach out to your Account Manager who can address your contract concerns directly and help find a resolution. Current UserValidated ReviewerSource: In-app ## Questions about Bandwidth? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bandwidth ](https://www.g2.com/products/bandwidth-bandwidth/discussions/new) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago What is CPaaS? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/cpaas) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago Why does owning and operating a carrier network make a difference? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/bandwidth-s-carrier-network) [ View all Discussions ](https://www.g2.com/products/bandwidth-bandwidth/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/bandwidth-bandwidth/pricing) Bandwidth Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image") Telnyx CPaaS 4.7/5(525) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-telnyx-cpaas) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") Plivo 4.5/5(747) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-plivo) ##### ##### Bandwidth Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Functionality Ease Of Integration API Call Speed Unified Communications [ View More Features ](https://www.g2.com/products/bandwidth-bandwidth/features) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Telnyx CPaaS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Telnyx CPaaS") Telnyx CPaaS 4.7/5(525) ](https://www.g2.com/products/telnyx-cpaas/reviews) [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/bandwidth-bandwidth/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) ##### Explore More [Datasite Diligence vs DealRoom: which M&A software platform is better for organizations transitioning from legacy systems?](https://www.g2.com/discussions/datasite-diligence-vs-dealroom-which-m-a-software-platform-is-worth-it-for-mid-market-teams-beginning-digital-transformation)[Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[Which application shielding tools scale seamlessly across enterprise mobile apps handling high transaction volumes without performance bottlenecks?](https://www.g2.com/discussions/which-application-shielding-tools-scale-seamlessly-across-enterprise-mobile-apps-handling-high-transaction-volumes-without-performance-bottlenecks) [Is MongoDB worth the Atlas pricing for a small development team?](https://www.g2.com/discussions/is-mongodb-worth-the-atlas-pricing-for-a-small-development-team)[What platform integrates presentation tools with collaboration apps?](https://www.g2.com/discussions/what-platform-integrates-presentation-tools-with-collaboration-apps)[Pros and Cons Details](https://www.g2.com/products/bandwidth-bandwidth/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)