--- title: Bandwidth Reviews meta\_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 504 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews & Product Details Visit Website With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. * * * Product Website Bandwidth Seller [Bandwidth](https://www.g2.com/sellers/bandwidth) Discussions [Bandwidth Community](https://www.g2.com/products/bandwidth-bandwidth/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Laney Alspaugh Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/bandwidth-bandwidth/pricing) ## Bandwidth Integrations (1) What do users say about integrations? Verified by Bandwidth [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Demandbase One ](https://www.g2.com/products/demandbase-one/reviews) Show More JD Jesse D. Product Director Enterprise (\> 1000 emp.) 2/3/2026 "Great Account Manager and RCS Team Support" 4.5/5 What do you like best about Bandwidth? The service works, our account manager is great, we still believe it is the best option for messaging and our use cases. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The new support experience is really not great. I really dislike the new chatbot way of logging a ticket, the new way to view tickets and manage them is also tricky. A few times I've been told to give feedback to the web team using the feedback toolset instead of logging a ticket when I couldn't login due to trouble with the login page. It seems like the nature of support is becoming more corporate help yourself than hands on support. It also seems like with the OAuth rollout, there is a forced transition planned, but APIs (Messaging V2) don't currently support OAuth - limiting the time we can use to move ahead. It seems like things should be ready before they are pushed to clients as a required transition. The experience is quite different when working with other folks directly. Our account manager is great and so is the team helping with RCS. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? We primarily use Bandwidth for messaging, this allows our government agencies (customers) to reach their citizens timely and effectively. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-12305144/official_response/edit) Hello, Thank you for your feedback. I am glad to hear that the service is performing well for you and, more importantly, that your Account Manager and our RCS team are delivering the high level of support you expect. I also want to address your concerns regarding the new support experience. We are intentionally investing in more self-service tooling for our customers, but this should be additive and in no way a trade-off to the human touch that has been our hallmark. I invite you to share feedback directly with me if you’re ever unable to log in, or if you’d just prefer to share it directly - mruehlen@bandwidth.com. I do personally look at every single bit of feedback that arrives via our App. My mission as our Voice of the Customer is to be sure you’re heard. Expect to hear more from us about improvements to the support experience. We're taking in our customer feedback here and have already acted on much of it. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bob Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob Z.") BZ Bob Z. Account Management Director Small-Business (50 or fewer emp.) 5/20/2022 "Exceptional Voice Quality & Support, Streamlined Setup" 5/5 What do you like best about Bandwidth? I like that Bandwidth has great technicians and a developing portal that makes it easy to track calls and telephone numbers. It saves me a significant amount of time that I would otherwise spend researching different issues related to our voice customers. The portal consolidates all of the data, making it easy to access. The voice quality, technical support, and pricing are much better with Bandwidth than what we experienced with Vitelity. The initial setup of Bandwidth was very easy for us, as we just created our existing accounts in the Bandwidth portal and worked with them to transition our numbers into their system. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The new ticketing system we've struggled with; they need to be able to add or modify that as issues come up. One thing would be being able to add or CC additional people into the ticket once it's been opened. Another would be to display the text in a more readable format once the system emails the ticket creator(s). Review collected by and hosted on G2.com. Recommendations to others considering Bandwidth: Check out the portal - it provides easy, direct access to the tools you need. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Managing our customers' phone numbers, trunk configurations and IP addresses. It also allows me to track call through the Insights utility making locating and review calls much easier. This is a huge timesaver by cutting down on research time and consolidating data in one easy to use location. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-6641960/official_response/edit) Hey Bob, Thank you for sharing such a detailed review. It’s fantastic to hear that our portal and Insights tool are saving you time and that your migration experience was smooth. We take a lot of pride in our people and how we serve our customers, so I’m thrilled to see we have made a positive impact on your operations. I also appreciate your candid feedback on the new ticketing experience. While we do allow adding CCs during ticket creation, we are exploring ways for you to easily add colleagues after a ticket is already open. We’ve been collecting feedback from our customers and both items you mention are on our radar. You can expect to see more communication from us soon sharing our roadmap and the specific improvements we are delivering to the ticketing system. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer 2/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/10/2022 "Great SIP provider/Network. Excellent response and network reliability. Continually improving partner tools and interface." 4.5/5 What do you like best about Bandwidth? Constant updates to platform technology and API usage. Great account managers who are quick to inform you of new products that would benefit your account and walk you through the process. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Some more distributor-friendly advances, such as GUI-driven CSR generation and perhaps a few ways to automate resale interactions like porting, would be end customer-facing for the reseller. These are wishlist items of mine that are lofty but would be a huge improvement in my mind. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Providing a valuable SIP service to partner networks. Growing partner relationships. Review collected by and hosted on G2.com. Show More 6/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nic C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nic C.") NC Nic C. Director of Product Small-Business (50 or fewer emp.) 11/9/2023 "Top-Notch Support with Simple Porting and Management" 5/5 What do you like best about Bandwidth? I love how Bandwidth makes our porting process easy and number management a breeze. Their support is always top notch; I've worked with several other carriers, and their support is far above anyone else. The portal is easy to use and straightforward. The services we use like number management, lookup, and number ordering are all easy to use and straightforward. Updating and setup with Bandwidth is an easy part of VoIP Platform migrations, which I've done three of. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Texting registry can be a bit hard to understand and manage where numbers are registered/what they are doing Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Bandwidth makes our porting process easy and number management a breeze. Review collected by and hosted on G2.com. Show More 2/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alex W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex W.") AW Alex W. Head of UC and Voice Mid-Market (51-1000 emp.) 5/19/2025 "Provide an excellent service and are easy to do business with adding value to my product set." 5/5 What do you like best about Bandwidth? Excellent Coverage Easy ordering easy to use portal Ease of implementation Great engaging account management Review collected by and hosted on G2.com. What do you dislike about Bandwidth? I would like them to be more pushy and engaging with onward carriers Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Providing International coverage combining many relationships that would otherwise be expensive and time consuming to acquire Providing regulatory information updates and guidance Review collected by and hosted on G2.com. Show More 2/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Telecommunications 4/17/2026 "BW Survey" 4.5/5 What do you like best about Bandwidth? Quickness of porting telephone numbers from other carriers Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The 10DLC registration process keeps changing and that makes it hard for us to assist our customers in getting the registration completed in a timely fashion. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Unknow at this time Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-12646155/official_response/edit) Thank you for the positive note on porting speed, that's an area we work hard on. Your point about 10DLC registration changes creating complexity for you and your customers is well-taken. The industry landscape and policies there have been genuinely dynamic, and updating our customers on these changes is an area within which we greatly focus. I'd welcome your thoughts at mruehlen@bandwidth.com. Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software 4/16/2026 "Great response times and response quality" 4.5/5 What do you like best about Bandwidth? I love your team's responses. They are always very thorough, accurate, and easy to understand. Great customer service. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? I wish it was easier to search for Vanity numbers. That would be very helpful. I really don't have many complaints about your console. It's very clean and easy to use. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? A2P registration processing is very easy with your team. Appeals are processed with great timing which helps with our customer relationships. Review collected by and hosted on G2.com. Show More Response from Matt Ruehlen of Bandwidth [Editedit](https://www.g2.com/survey_responses/bandwidth-review-9398829/official_response/edit) Thank you for this feedback. Being thorough, accurate, and easy to understand are exactly the bar we want to hold our teams to. It's also great to hear the A2P registration and appeals process has been a smooth experience. We appreciate your trust. Matt Ruehlen Sr. Director, Voice of the Customer Current UserValidated ReviewerSource: In-app ![Audrey .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey .") A Audrey . CFO Small-Business (50 or fewer emp.) 2/5/2026 "Great Partner with a Team We Love Working With" 5/5 What do you like best about Bandwidth? Great partner to work with. We like the people there. Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Sometimes the wait time is long on tickets. Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? They provide the routing for 911 calls for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Telecommunications 4/21/2026 "Good assistance" 5/5 What do you like best about Bandwidth? Easy to navigate and the help received is excellent Review collected by and hosted on G2.com. What do you dislike about Bandwidth? The response times can take longer than indicated Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? Problems with port in orders and to acquire new numbers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 4/20/2026 "Excelent Customer Service" 4.5/5 What do you like best about Bandwidth? Follow-up of problem reports and customer service questions Review collected by and hosted on G2.com. What do you dislike about Bandwidth? Some times I feel that BW can do more to support customers Review collected by and hosted on G2.com. What problems is Bandwidth solving and how is that benefiting you? don't have any particular problem Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ## Questions about Bandwidth? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bandwidth ](https://www.g2.com/products/bandwidth-bandwidth/discussions/new) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago What is CPaaS? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/cpaas) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") G2 Verified User in Computer Software • Last activity over 6 years ago Why does owning and operating a carrier network make a difference? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/bandwidth-s-carrier-network) [ View all Discussions ](https://www.g2.com/products/bandwidth-bandwidth/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/bandwidth-bandwidth/pricing) Bandwidth Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image") Telnyx CPaaS 4.7/5(525) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-telnyx-cpaas) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") Plivo 4.5/5(747) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-plivo) ##### ##### Bandwidth Features Basic Communication Phone Calls Instant Messaging Screen Sharing Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Functionality Ease Of Integration API Call Speed Unified Communications [ View More Features ](https://www.g2.com/products/bandwidth-bandwidth/features) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Telnyx CPaaS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Telnyx CPaaS") Telnyx CPaaS 4.7/5(525) ](https://www.g2.com/products/telnyx-cpaas/reviews) [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/bandwidth-bandwidth/competitors/alternatives) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) ##### Explore More [Which lifestyle spending account platforms avoid vendor lock-in while supporting custom workflows and team-specific processes?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-avoid-vendor-lock-in-while-supporting-custom-workflows-and-team-specific-processes)[What ecommerce platform holds up under traffic spikes during peak sale periods without checkout slowing down or breaking?](https://www.g2.com/discussions/which-ecommerce-platform-holds-up-under-traffic-spikes-during-peak-sale-periods-without-checkout-slowing-down-or-breaking)[Most reliable RMM tool for network management](https://www.g2.com/discussions/most-reliable-rmm-tool-for-network-management) [Cerner Pharmacy vs Computer-Rx: which pharmacy management system has better insurance integration for pharmacy teams?](https://www.g2.com/discussions/cerner-pharmacy-vs-computer-rx-which-pharmacy-management-system-has-better-insurance-integration-for-pharmacy-teams)[Which leading hybrid cloud storage vendors have the strongest compliance and encryption for an enterprise that handles regulated data and cannot accept a storage solution with weak security controls?](https://www.g2.com/discussions/which-leading-hybrid-cloud-storage-vendors-have-the-strongest-compliance-and-encryption-for-an-enterprise-that-handles-regulated-data-and-cannot-accept-a-storage-solution-with-weak-security-controls)[Pros and Cons Details](https://www.g2.com/products/bandwidth-bandwidth/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)