--- title: Bandwidth Reviews meta_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 504 scale: '5' date_modified: '2026-07-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 504 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users find Bandwidth's platform to have **ease of use** , making porting and number management straightforward and efficient. (18 reviews) - Users commend the **excellent customer support** and efficient resolution of issues, enhancing overall service experience. (12 reviews) - Users value the **responsive customer service** of Bandwidth, making problem resolution simple and efficient. (9 reviews) - Users appreciate the **reliable service** of Bandwidth, benefiting from excellent support and efficient data management tools. (8 reviews) - Users appreciate the **navigation ease** of Bandwidth's portal, simplifying porting and number management significantly. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (6 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (5 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users find the **complex setup for beginners** of Bandwidth challenging, affecting their initial experience and usability. (9 reviews) - Users express frustration with **customer service variability** , highlighting unhelpful support and challenges in setup processes. (9 reviews) - Users experience **messaging issues** with Bandwidth, including complex setup and limited customer support, affecting their overall experience. (7 reviews) - Users are frustrated with **time constraints** affecting password updates and support access, complicating their overall experience. (4 reviews) - Users experience **delays** in support response times, making problem resolution frustrating and less convenient. (3 reviews) - Limited Features (3 reviews) - Users experience **poor customer support** , facing delays in responses and difficulties reaching live assistance when needed. (3 reviews) - Access Issues (2 reviews) - Billing Issues (2 reviews) - Call Disconnections (2 reviews) ## Bandwidth Reviews ### 1. Very responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Plabon A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Bandwidth?** I like the fact that whenever I am in need of support with any messaging related issues in the USA, we get the support we need and the Bandwidth team always tries to resolve the issue at hand. **What do you dislike about Bandwidth?** Buying nunbers in the bandwidth portal can be tedious sometimes. But after a couple tries it usually succeeds. **What problems is Bandwidth solving and how is that benefiting you?** Giving us access to the US market. It is acting as a gateway for us to reach the end users in the US. ### 2. Professional and generally meets the needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Bandwidth?** The personal relationship with our account rep Madina Jamili. She has remained our representative for several years and understands our business needs. Saves significant time when addressing new needs/requirements. **What do you dislike about Bandwidth?** European main office hours present a problem for getting responses from main office. **What problems is Bandwidth solving and how is that benefiting you?** Expand our reach to many countries for our conferencing product and other enterprise customer needs ### 3. Great product & Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Bandwidth?** The support that is received at any time, especially in emergencies. It's always fast and the issue is resolved quickly. **What do you dislike about Bandwidth?** I don't have any dislikes. I do wish there was an option to mass edit all numbers for a sub-account to set the CID the same. **What problems is Bandwidth solving and how is that benefiting you?** I don't have an answer for this ### 4. Consistent stability and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Bandwidth?** In nearly 15 years as their client, they are our primary carrier. The outstanding performance of their platform he been hands down, the best of all their competitors. Their portal is simple to navigate. Their APIs are well documented and designed. **What do you dislike about Bandwidth?** Not applicable. From service to account support, I have nothing negative to share. **What problems is Bandwidth solving and how is that benefiting you?** Robust APIs allows us to provide the services our customers require. ### 5. Advantages of Bandwidth **Rating:** 5.0/5.0 stars **Reviewed by:** Andres G. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Bandwidth?** The thing that I like the most are their APIs. **What do you dislike about Bandwidth?** I wish there were a better way to handle 911 address mismatch through their APIs. **What problems is Bandwidth solving and how is that benefiting you?** We are solving the issue of being able to provide 911 services by leveraging bandwidth's ability to send notifications for 911 calls as well enhanced 911 with 2nd line address field. ### 6. It has been very good to use **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Bandwidth?** The service has been really great for us. **What do you dislike about Bandwidth?** The cost is not bad. but this is always something we watch out for. **What problems is Bandwidth solving and how is that benefiting you?** bandwidth is proving us a solid platform for sending messages. ### 7. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** A joy to work with. Punctual and expedient with anything I have ever asked of them. **What do you dislike about Bandwidth?** Very little, if anything. Even tough problems are worked until resolved. **What problems is Bandwidth solving and how is that benefiting you?** Always improving the interface ### 8. Current BW client for many years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Bandwidth?** SEARCH capabilities improvements in the DASHBOARD that are quicker and easier to use. Many times I have to check data from months ago and need a way to ONLY view data for a specific time period based on a specific account. **What do you dislike about Bandwidth?** LIKES- the BW ticket process. I appreciate the quick investigations a nd responses. **What problems is Bandwidth solving and how is that benefiting you?** VOIP assignment and e911 Data storage and call routing ### 9. VAS Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Bandwidth?** Hustle free experience. Your website is user freindly **What do you dislike about Bandwidth?** I cant complain. So far so good. The consultants respond timeously and seemlessly.. **What problems is Bandwidth solving and how is that benefiting you?** Ordering numbrs, linking Campaings and migrating TNs ### 10. Reliable and Good Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Bandwidth?** Management and Monitoring. The ability to get access to the ALI database and monitor. **What do you dislike about Bandwidth?** The Menus are spreaded out, sometimes need to remember where to find what we are looking for. Can't see the full technical SIP Call traces in here. **What problems is Bandwidth solving and how is that benefiting you?** It solves the 911 Federal Law compliance for companies. And allows API integration for automatic ALI database updates. ### 11. Easy to use and fast time response for support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Bandwidth?** Easy to use and fast time response for support **What do you dislike about Bandwidth?** Sometimes support tickets close to fast or quick **What problems is Bandwidth solving and how is that benefiting you?** Routing issues between backbone carriers or international destinations. ### 12. Good overall but a few critical areas are lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Bandwidth?** Pricing is a big plus. Customer service is helpful and friendly. **What do you dislike about Bandwidth?** Queuing features are lacking. The need for bandwidth to provide automated queuing where Bandwidth delivers the messages to each carrier based on campaign limits at the appropriate speed is a major technical limitation. **What problems is Bandwidth solving and how is that benefiting you?** Our texting product is built on Bandwidth and that's a critical piece of our overall product. ### 13. Great and fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** Reliable, numbers always available, good support **What do you dislike about Bandwidth?** Sometimes numbers not available and sometimes platform is down **What problems is Bandwidth solving and how is that benefiting you?** We are using to purchase numbers ### 14. Solid Platform with Good Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** In my time with using Bandwidth they have been the most consistent SMS provider with delivery. They have also had the best customer support and ease of use across our three providers. **What do you dislike about Bandwidth?** TCR change management has been hard to navigate with Bandwidth and we have needed greater support since the 10DLC changes were made without a ton of insight. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth helps us solve our SMS provisioning and message delivery needs. ### 15. Overall the experience with Bandwidth is great. Missing a few features that our other carriers have. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** Supported by 3CX and it just works with very little issues. **What do you dislike about Bandwidth?** Not being able to enable or disable international calls on a per location basis. No PIN code capability on international calls. **What problems is Bandwidth solving and how is that benefiting you?** It is 3CX supported and pretty low cost. Makes it much easier to win deals. ### 16. Director, LNP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Bandwidth?** the responsiveness of the Bandwidth team when any issues arise, easiness of the portal. **What do you dislike about Bandwidth?** porting inconsistencies with losing carriers/vendors. No Rate center coverage in some rural areas. **Recommendations to others considering Bandwidth:** Do it! **What problems is Bandwidth solving and how is that benefiting you?** keeping a good open line of communication with the Bandwidth team with any concerns we have. ### 17. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Bandwidth?** Easy to order new numbers and als port numbers, **What do you dislike about Bandwidth?** Nothing to mention at the moment. Nothing to mention at the moment. **What problems is Bandwidth solving and how is that benefiting you?** Not sure what you mean. We use the serice to order new TNs and port TNs. ### 18. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** The support and the short time of receiving it is fantastic. All the team is really helpful when we are in an urgent situation. **What do you dislike about Bandwidth?** When you changed the way that the calls were routed when calling the support line. **What problems is Bandwidth solving and how is that benefiting you?** Porting and routing changes. ### 19. It has been a great working with Bandwidth over the past 2-3 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Bandwidth?** Nicely designed website and trouble ticketing system. Very easy to use. **What do you dislike about Bandwidth?** I can't think of anything at the moment. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is providing our wholesale long distance and is saving us and our customers money. ### 20. Best support in the business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** The porting and support teams are always avaialble to trouble shoot and solve problems. **What do you dislike about Bandwidth?** Wish e911 was tied to BW platform and we didn't have to swivel chair to Dash **What problems is Bandwidth solving and how is that benefiting you?** Any porting issues I have - BW will solve. ### 21. The Bandwidth Support team has always been extremely helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** The Support team, the Dashboard ease of use, and the reliability of service. **What do you dislike about Bandwidth?** Nothing that I can think of, everything that I interact with works great. **What problems is Bandwidth solving and how is that benefiting you?** I do not have any issues currently that need to be solved. ### 22. Bandwidth is a great tool for ordering and porting tn's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** The ease of navigating around to perform my job **What do you dislike about Bandwidth?** Nothing at this point as it does what I need **What problems is Bandwidth solving and how is that benefiting you?** When I need to request a port reschedule for same day ports, it is easily done by phoning in ### 23. Pretty good customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Bandwidth?** The customer service agents are great. The people are great. **What do you dislike about Bandwidth?** Need better reporting and security tools. The analysis of a bill is frustratingly manual. **What problems is Bandwidth solving and how is that benefiting you?** Provides a layer of privacy for our users. **Official Response from Laney Alspaugh:** > We're happy to hear that you've had a positive experience with our customer service agents and team. We appreciate your feedback on reporting and security tools, and we are committed to making improvements in those areas. Thank you for sharing your thoughts with us. ### 24. Implementation with Bandwidth is super easy and there have been no issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Bandwidth?** They are extremely responsive and make the integration seamless. It was the easiest to use we saw in the market for the best price! **What do you dislike about Bandwidth?** They ask to help a lot and want to repeat what they can do for you, yet I have what I need and right now. **What problems is Bandwidth solving and how is that benefiting you?** Emergency 911 services ### 25. Strong Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** We have a good experience using Bandwidth for our voip and texting needs. They do a great job and customer service is always helpful. **What do you dislike about Bandwidth?** Sometimes it's hard to get a new server up and running with our parameters right away. **What problems is Bandwidth solving and how is that benefiting you?** their api lets us order numbers inside our own platform ### 26. Worked to get MMS solutions for our communication system and needed a messaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brody B. | VP Sales - Americas, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Bandwidth?** Very responsive. Our rep was very quick to set up calls and was understanding when we had to change the call time several times. They quickly brought in others. **What do you dislike about Bandwidth?** All has been great so far. Not much more to say. We have been working with them for a long time and they also were quick to fix a billing issue. I look forward **What problems is Bandwidth solving and how is that benefiting you?** Ability to get our customers options for the way they communicate. Also, it has helped during RFIs when we had to list the vendors we used. By using Bandwidth it helped pass the verdicts ### 27. Good Vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Bandwidth?** Customer support is always good and fast **What do you dislike about Bandwidth?** There are fields that don't have enough characters. **What problems is Bandwidth solving and how is that benefiting you?** E911 updates has helped get new business and maintain current customers. ### 28. Great Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** Bandwidth is great and accomodating to the needs of our business **What do you dislike about Bandwidth?** Their API isn't as easy to work with as Twilios, but their pricing is much better. **What problems is Bandwidth solving and how is that benefiting you?** It's API enables us to send SMS at scale and facilitate phone calls. ### 29. Developer using services of BW **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Bandwidth?** Well established set cloud services with trustable behavior **What do you dislike about Bandwidth?** Changes on the regulatory services don't quite clearly communicate the change to the customer. **What problems is Bandwidth solving and how is that benefiting you?** Provision of DIDs for massive texting and relying on cloud services for deliver ### 30. Bandwidth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Bandwidth?** Bandwidth has an easy to code to/use API that provides nearly all of the functionality we need for handling text messages. **What do you dislike about Bandwidth?** Bandwidth Support is generally good, but it can sometimes be slow or difficult to get a sufficiently detailed response =when problems arise. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth has been a reliable partner for us for text messaging - a very important part of our business. ### 31. Dynamic and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Bandwidth?** The best thing about Bandwith is that they can assist rapidly and provide the best telephony services worldwide. **What do you dislike about Bandwidth?** There are no wrong sides to Bandwith. Of course, it would've been better if they could provide more countries. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth provides us with geographical and toll-free numbers and guarantees the connection of our users worldwide. ### 32. Reliable product & communicative team **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Bandwidth?** Numbering API, porting, emergency services, etc. is all very fluid & beneficial for our team & business making our jobs much easier. **What do you dislike about Bandwidth?** Sometimes it can be difficult to get an answer to a specific request, example: #400762 **What problems is Bandwidth solving and how is that benefiting you?** Numbering & Porting services ### 33. It is always smooth sailing with Voxbone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Bandwidth?** We can work closely with our clients and get the services/numbers they need quickly and without hassle. **What do you dislike about Bandwidth?** The Voxbone number footprint could be larger. Also the use of Zones could be better defined. **What problems is Bandwidth solving and how is that benefiting you?** We currently are working on a process to share our circuits with a large client where they maintain numbers and management (their account) and route traffic to our circuits. **Official Response from Hayley Rodgers:** > Thank you for taking the time to leave this review, it’s great to hear that you can get the services and numbers you need quickly, all through using Voxbone. We really appreciate your feedback about the zones, and we’ve now included more information about these in the setup/configuration guide. Going forward, this should be clearer for all our customers. If you have any questions please get in touch at hello@voxbone.com Thanks again, Voxbone ### 34. Experience with Bandwidth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Bandwidth?** Reliable systems and infrastructure help with the high-intensity day-to-day, knowing it's one less thing to worry about. Personal shoutout to my dedicated AM, who is excellent with solutions and assisting during our biweekly meetings, constantly engaging and finding ways to improve our service and benefitting the company. **What do you dislike about Bandwidth?** Not much to note of anything to dislike with Bandwidth. The current structure of channels can lead to bottlenecks if not closely monitored, but as we have a dedicated team, this is never an issue. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is currently expanding their footprint which is massively beneficial for me, offering a broader range of numbers especially in the MENA region which is hot topic within the company. ### 35. Digitally friendly, customer focused **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Bandwidth?** I like the portal, fact that everything can be managed and viewed in 1 place is big advantage, saves lot of time and effort. Portal makes my work more efficient **What do you dislike about Bandwidth?** Regulatory hurdles we've had faced in past few years for some countries. It was obvious that Bandwith (Voxbone previously) wasn't managing regulatory topics 100% on time and very well. In last year or so things seem to be improving. **What problems is Bandwidth solving and how is that benefiting you?** I'm capable to manage reporting, ordering, pricing by myself utilizing the Bandwith portal. Without this platform my life as a Bandwith's partner would be much more difficult. Portal helps to contact the right people/ team by creating incidents cases and usually get fast responses back. ### 36. Competitive pricing but unfriendly UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Bandwidth?** - Competitive Pricing - Professional and responsive Customer Service - High SLA and no downtime for the past three years **What do you dislike about Bandwidth?** - No-real time Usage/Billing tracking - Exports are very slow (when not broken) - Very few Analytics/graphs **What problems is Bandwidth solving and how is that benefiting you?** - SMS Sending via an API - One-time password (OTP) implementation ### 37. Twilio is better in someways **Rating:** 2.5/5.0 stars **Reviewed by:** Aron K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Bandwidth?** They offered a super low price, less than half the Twilio rate. Nice to support a NC-based operation, compared to the overwhelming California empire. **What do you dislike about Bandwidth?** The dashboard portal has billing and support separate It should all be together. I went from 3,000-4,000 text messages per day being sent to 0 over a week. My account manager did not have my back at all; he should have noticed that I needed to complete a toll-free verification form. The toll-free verification form is a joke. You have to manually type in dozens of fields that could have been pre-populated. After filling out the form - there's no confirmation. **What problems is Bandwidth solving and how is that benefiting you?** Sending etickets **Official Response from Laney Alspaugh:** > Your response and honesty is appreciated, Aron. We'd love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation! ### 38. Good Company - Great Employees!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia K. | Carrier Provisioning Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Bandwidth?** The employees are the key to any successful company, and Bandwidth has the most! Everyone I've dealt with, from Support to Account Manager or above, and in between, is always FANTASTIC! Knowledgeable of the processes, quick to assist, and ALWAYS very kind and courteous. Again - a GREAT group of people makes up this organization. Suggestions were requested on improving the Dashboard, and they really DID listen. To date, Bandwidth has implemented 2 of the four suggestions our organization had. Quite impressive. **What do you dislike about Bandwidth?** The downsides of Bandwidth are related to the Dashboard. There are limitations that other providers do not have and quirks that make order entry a bit frustrating as you know, you will have to go back to the order w/in 10 mins to request some backend work be done. Not being able to add CNAM to numbers upon port order entry. These are items Bandwidth is aware of, and I know they are working to find resolutions. **What problems is Bandwidth solving and how is that benefiting you?** Due to the timely pickup of tickets and prompt resolutions, I have no 'problems' Bandwidth is solving for me. Note: The screenshot would not upload to review ### 39. Positive for the most part **Rating:** 4.5/5.0 stars **Reviewed by:** Dina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Bandwidth?** Flexible BO - shows data well and helpful support team **What do you dislike about Bandwidth?** Not all products available to US clients are available to international clients **What problems is Bandwidth solving and how is that benefiting you?** VOIP service - can integrate with our software allowing our clients an all in one solution ### 40. Helpful and Good Quality Service **Rating:** 4.0/5.0 stars **Reviewed by:** Matt W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Bandwidth?** Offers a wide range of telecoms services available for self service. **What do you dislike about Bandwidth?** No issues really, it all seems to work very well. **What problems is Bandwidth solving and how is that benefiting you?** We wanted a supplier to be able link into their API and provide worldwide numbers to our customers. ### 41. We use Bandwidth to ensure a high level of reachability for our customers in Europe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Bandwidth?** The Worldwide coverage of the network Legal or regulatory requirement management for each country Sales team and Tech team availability to fit with our business challenges **What do you dislike about Bandwidth?** The pricing level for mid-size companies **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth provides a worldwide network, legal coverage, and task automation to speed our business growth. We are more productive; we can have better business performance. ### 42. One stop shop for international routing and numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Bandwidth?** I like that I almost everything is self service via the portal **What do you dislike about Bandwidth?** International rates are significatly higher compared to other vendors. **What problems is Bandwidth solving and how is that benefiting you?** Accessablility in markets where we don't have precense our self. ### 43. Friendly, actionable, great service beginning to end **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Bandwidth?** Our account staff. They are always looking to provide better service and find new areas for both of us to grow together. **What do you dislike about Bandwidth?** The only thing of note at this moment is the Voxbone portal. It's not very user friendly and we cannot complete simple tasks in the portal, such as downloading inventory(existing or what VB has on hand) and managing the translations of numbers. **What problems is Bandwidth solving and how is that benefiting you?** The most recent problem that was solved for was a major pricing discrepancy between vendors. Bandwidth was very aggressive with new rates and quickly getting them in place, which helped our bottom line and also won all business from another provider of ours that we were not happy with, as it relates to call quality service. ### 44. Reliable partner **Rating:** 4.5/5.0 stars **Reviewed by:** Jan N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Bandwidth?** Responsiveness, reliability and international portal **What do you dislike about Bandwidth?** There were some operational issues with some delays **What problems is Bandwidth solving and how is that benefiting you?** Increases our coverage which helps us to serve our customers ### 45. Overall the experience has been good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Bandwidth?** Domestic porting is extremely impressive. **What do you dislike about Bandwidth?** It's difficult to navigate the number requirements by country. **What problems is Bandwidth solving and how is that benefiting you?** Global reachability and support with navigating compliance ### 46. Telecom Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Allena H. | Telecom Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Bandwidth?** Very Easy to work with and BW system is very simple to operate so I dont need that much assistance when doing activations. The system is so simple and really appreicate it. **What do you dislike about Bandwidth?** nothing that I can think of BW makes everything so simple. I am very impressed with the system and how I can do so much on my own and not having to engage anyone for help. **What problems is Bandwidth solving and how is that benefiting you?** I dont have any problems but the team helps with any question regarding a port that is processed. Other item is processing TF for texting and they seem to handle things quickly and properly. ### 47. Top Notch Support!! Support team is very responsive and cares about providing a good experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Bandwidth?** The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. **What do you dislike about Bandwidth?** The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers. Having to open a support ticket for these is more time-consuming. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth allows the ordering process to be simple for just about any user. The ease of use is beneficial because it will enable the not savviest person to process requests. ### 48. Bandwidth - Great Telco for Teams Direct Routing and More **Rating:** 5.0/5.0 stars **Reviewed by:** Blake R. | C, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Bandwidth?** Bandwidth has provided great customer service and it is very easy to contact their support team. Our account representative is very responsive and helpful. Also, since porting many of our DIDs to Bandwidth we have not had any major service-related issues. **What do you dislike about Bandwidth?** I don't have any real criticisms. The only thing that comes to mind is their requirement for a minimum monthly spend which we are still just under with our current usage. This was more of an issue at first when we were migrating services over. However, this minimum spend was always clearly defined from the beginning of contract negotiations so not a surprise. **What problems is Bandwidth solving and how is that benefiting you?** The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing. ### 49. My Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Bandwidth?** Great support, professional organization, good products. **What do you dislike about Bandwidth?** DLR API can be challenging to work with. **What problems is Bandwidth solving and how is that benefiting you?** SIP trunks and minutes. ### 50. A Very Pleased Long Term Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Bandwidth?** Bandwidth is a great company to work with. They are very responsive, professional, and resolve issues promptly. Our Account Manager Alfaaz is the best! **What do you dislike about Bandwidth?** The only downside is that we do not have control over processing our orders. We must rely on Bandwidth to process our orders promptly and provide frequent updates. They do an excellent job with it, so we have no complaints about that. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth's system allows us to submit orders promptly. They have two systems we work with, one for submitting orders and one for opening Support tickets. Both methods help us easily communicate with the Bandwidth teams and receive timely updates. ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A44%3A52+-0500&secure%5Bsession_id%5D=9934de8a-f9cd-4420-adae-57f850638b41&secure%5Btoken%5D=510cd9a838cf463e8dfc22c428cdf487f3fa5af5add40409a1257458ad781af6&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bandwidth Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)