--- title: Bandwidth Reviews meta_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 504 scale: '5' date_modified: '2026-07-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 504 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users find Bandwidth's platform to have **ease of use** , making porting and number management straightforward and efficient. (18 reviews) - Users commend the **excellent customer support** and efficient resolution of issues, enhancing overall service experience. (12 reviews) - Users value the **responsive customer service** of Bandwidth, making problem resolution simple and efficient. (9 reviews) - Users appreciate the **reliable service** of Bandwidth, benefiting from excellent support and efficient data management tools. (8 reviews) - Users appreciate the **navigation ease** of Bandwidth's portal, simplifying porting and number management significantly. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (6 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (5 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users find the **complex setup for beginners** of Bandwidth challenging, affecting their initial experience and usability. (9 reviews) - Users express frustration with **customer service variability** , highlighting unhelpful support and challenges in setup processes. (9 reviews) - Users experience **messaging issues** with Bandwidth, including complex setup and limited customer support, affecting their overall experience. (7 reviews) - Users are frustrated with **time constraints** affecting password updates and support access, complicating their overall experience. (4 reviews) - Users experience **delays** in support response times, making problem resolution frustrating and less convenient. (3 reviews) - Limited Features (3 reviews) - Users experience **poor customer support** , facing delays in responses and difficulties reaching live assistance when needed. (3 reviews) - Access Issues (2 reviews) - Billing Issues (2 reviews) - Call Disconnections (2 reviews) ## Bandwidth Reviews ### 1. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Bandwidth?** The great coverage and ease of usage of its products **What do you dislike about Bandwidth?** I can not think of anything at this moment **What problems is Bandwidth solving and how is that benefiting you?** Offering a great coverage for local access numbers it helps us offer great service to our customers ### 2. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Bandwidth?** Great and easy to work with Dean our account manager. **What do you dislike about Bandwidth?** To have better coverage and pricing world over **What problems is Bandwidth solving and how is that benefiting you?** Get numbers for many countries and that help our customers communicate easily and efficiently. ### 3. Bandwidth Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gregor A. | Telecom Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Bandwidth?** I love the customer support at Bandwidth, No matter how many or how simple the questions are Bandwidth Support team is always willing to explain and help when needed. **What do you dislike about Bandwidth?** There isnt much to dislike however some improvements rovemnts to the User interface and some automation will do a great deal to simplify porting on a day to day. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is solving the problem of the wild west of port. As an LMP Specialist who deals with ports daily, it is defiantly a relief knowing that bandwidth is on our side. ### 4. regular reviews and prompt exchange information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Bandwidth?** I like very proactive and procustomer attitude **What do you dislike about Bandwidth?** few market changes transformed to BW products were announced in short period **What problems is Bandwidth solving and how is that benefiting you?** BW helps us to extend our service portfolio and coverage ### 5. BW personnel always willing and ready to help **Rating:** 4.0/5.0 stars **Reviewed by:** Tuan T. | Porting Specialist at ServiceTitan, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Bandwidth?** Our account ref Alfaaz Mavani and his team are ready to help when we needed **What do you dislike about Bandwidth?** We sometimes have a tuff time working with the LNP Processing (Neustar) Team. **What problems is Bandwidth solving and how is that benefiting you?** BW has provided an excellent team: Alfaaz Mavani and his team, to support us when we needed ### 6. Great Partner-thank you Alfaaz, Anisha, Monte **Rating:** 5.0/5.0 stars **Reviewed by:** Allison F. | Sr. Manager, Telecom Implementation, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Bandwidth?** Bandwidth has a good understanding of the telecom industry and they are very on top of keeping us informed. They are always willing to offer suggestions, best practices and to talk through situations. **What do you dislike about Bandwidth?** We are looking forward to updates to the BW portal. The biggest one that will help us manage porting is showing which person is doing actions instead of just "system". **What problems is Bandwidth solving and how is that benefiting you?** Everything around porting and number orderind ### 7. Experience with Bandwidth as a Partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex I. | Manager, Telecom Implementation, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Bandwidth?** Bandwidth has a great partner for us in all phases (onboarding, support, success). Aside from their people, the ability to self-serve for most things in their portal is my favorite thing. **What do you dislike about Bandwidth?** I actually can't think of anything significant. When I consider our limitations, those are either due to industry constraints or our own business requirements. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth has done a great job helping us manage LNP efficiently, which has helped us reduce implementation cycle times. ### 8. Great service but set expectations accordingly. **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda G. | Customer Support Supervisor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Bandwidth?** Ticketing responses & response times are very good at Bandwidth. Regardless of your issue or request, the various groups there that work tickets are very responsive. I can't guarantee you will get what you need in the response, but the ease of use when opening a ticket & getting a response from their support is in my opinion, an 8 out of 10. They do also have a lot of API functionality. And it's a speedy process, in my opinion, on setting up connections for APIs, testing & moving to production. Most basic port requests pass through their system very quickly. **What do you dislike about Bandwidth?** A big issue for us is the lack of consistent & constant updates during a catastrophic outage. Of course, the focus should be on resolving the problem, but hourly updates when more than one LATA is impacted would be nice. We had to escalate to the highest of levels to get an RCA after an outage. Their support reps disconnect your call constantly when calling in for support. And there does appear to be a lack of redundancy for the bulk of their service areas, at least for the DFW Data Center. When it comes to porting, anything outside of the normal process gets out of hand pretty quickly if you don't stay on top of it. I also have to contact carriers directly to get to the bottom of things more often than not. **What problems is Bandwidth solving and how is that benefiting you?** We use Bandwidth in our service areas where it doesn't make financial sense to try to establish costly & lengthy interconnection agreements. We have been able to save quite a significant amount of money by using them to deliver voice services in some areas. ### 9. Bandwidth is the one company that doesn't make me cringe when I have to create a support ticket! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Bandwidth?** Bandwidth is very fast to respond to our tickets. They will also work with downstream carriers on our behalf. **What do you dislike about Bandwidth?** There are a few Band Members that I really like to work with. But just like any other company with any support ticket, I can't request them specifically. :) Their call log/reporting isn't as user friendly as I'd like. **Recommendations to others considering Bandwidth:** Onboarding with Bandwidth was an incredible experience. We could not have done it without their support. **What problems is Bandwidth solving and how is that benefiting you?** Most of our problems are call routing issues. Bandwidth will work with the carriers on our behalf to resolve these issues when they can. Also. we use Microsoft Teams and when there are issues and we are not clear if it is a call routing issue or a Microsoft issue, Bandwidth is much faster than Microsoft to help us determine which it is and will provide us the information to prove to Microsoft that it is an issue on their side. ### 10. Bandwidth is an exceptional partner. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Bandwidth?** Bandwidth is very easy to work with, and they have put in exceptional effort to ensure that our needs are met. As one of the early enterprise customers, they worked closely with us to ensure that the services were meeting expectations and were more than willing to assist the technical teams. The implementation has been flawless, management easy, and our customers / end users are delighted. **What do you dislike about Bandwidth?** The biggest challenge is that their global footprint since the VoxBone acquisition is not yet fully integrated. This introduces minor challenges and billing complexities, but certainly nothing too challenging. **What problems is Bandwidth solving and how is that benefiting you?** Our partnership with Bandwidth has allowed us to move from PSTN to SIP. We have realized significant cost savings and a reduction in administrative overhead by being able to replace traditional telephony suppliers with Bandwidth. Additionally, the easy integration into O365 and other communication platforms has led to a seamless user experience. ### 11. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Senior Sales and Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Bandwidth?** The service is very reliable, with good management tools. Any problems or questions we have are quickly resolved by their support team. Our Account Manager Holden Adams is a great advocate for us whenever we need a little extra assistance beyond the scope of a support team. **What do you dislike about Bandwidth?** No complaints. Nothing is perfect, but Bandwidth works very hard to make sure all our needs as a business partner are met. **What problems is Bandwidth solving and how is that benefiting you?** Helping us connect our platform to the world via dial tone and messaging capabilities, which is core to our business. ### 12. Bandwidth works hard to insure best level of service to its clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Bandwidth?** Port order support team is truly awesome! **What do you dislike about Bandwidth?** Not Bandwidth's fault but as a go-between between winning and losing carriers, it can be diffult to get a resolution where direct contact between the two would resolve much quicker. **What problems is Bandwidth solving and how is that benefiting you?** Support is always there to work toward resolving any porting issues we may struggle with. ### 13. Very user friendly and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Michael Kemper K. | Sr. Telecom Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Bandwidth?** The most helpful is the portal and the ease of access. **What do you dislike about Bandwidth?** The password reset links that expire quickly **What problems is Bandwidth solving and how is that benefiting you?** Accessibility ### 14. Love working with Bandwidth!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Zac G. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Bandwidth?** By far Bandwidth has the best Porting experience and the best Porting Support team. We have a few difficult ports and the Bandwidth team worked with us the entire time until it completed! **What do you dislike about Bandwidth?** Support always has to be the last one to reply. So an update to a ticket can generate some unnecessary emails SMS inconsistency can sometimes be an issue. MMS can also sometimes be an issue. Overall we are happy and don't have major issues. **Recommendations to others considering Bandwidth:** Don't be afraid to ask questions of the support team. They are excellent and have been willing to help. **What problems is Bandwidth solving and how is that benefiting you?** Caller ID management has been a major issue with the other carriers we work with. Bandwidth makes it simple and easy to manage. DID management is also much more organized with Bandwidth. It makes the process so much easier. ### 15. We've been using Bandwidth as main carrier for almost 3 years and their service has been excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos D. | VoIP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Bandwidth?** Very stable and reliable service as well as technical support. Not always the faster time response, but nothing crazy that takes more than 24 hours for them to respond. **What do you dislike about Bandwidth?** I guess their support tickets could be responded to a little faster. Also, it would be nice to have the BRD reports more user-friendly instead of downloading the raw .csv file and converting it by yourself, not difficult at all but a little tedious for non-tech savvy users. **Recommendations to others considering Bandwidth:** Take your time to meet with them and study your usage, so they will present you with good options and very competitive rates. **What problems is Bandwidth solving and how is that benefiting you?** Their centralized dashboard and notifications site allows you to be informed all the time and even high-level management staff get involves when hard times arise. ### 16. Goes above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Bandwidth?** I like the dedicated or premium LNP feature. I love our CSM Alfaaz!! **What do you dislike about Bandwidth?** The time it takes to complete new number orders **What problems is Bandwidth solving and how is that benefiting you?** Lately the new number orders I've placed are completing faster. The dedicated LNP team is fast at resolving issues with rejections. ### 17. 5 star service with great people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Bandwidth?** Great service and helpful personnel. They are never too busy to assist and always looking to see how they can help with any matter. Having a direct connection is excellent for getting to the problematic issues fast. **What do you dislike about Bandwidth?** When it comes to cusotmer service - there is not much to dislike, there are small things that can be mentioned like quicker resolutions but that comes with the issue at hand. **What problems is Bandwidth solving and how is that benefiting you?** I don't have a response for this at this moment. ### 18. We are very happy with Bandwidth's technology, customers service, and price. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Chief Software Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Bandwidth?** The APIs are easy to use. And their customer support is excellent. **What do you dislike about Bandwidth?** There were one or two missing features compared to their main competitor when we went with Bandwidth. But, now, I think they are really close to on par or better than older, more expensive competitors. **What problems is Bandwidth solving and how is that benefiting you?** Our software facilitates outgoing and incoming calls to/from automotive shoppers. The numbers are also used to send/receive SMS/MMS to/from shoppers. Using an API-based solution means all telephony activity is documented in the CRM and can be audited by managers. ### 19. Review for Holden **Rating:** 5.0/5.0 stars **Reviewed by:** Network O. | Network support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Bandwidth?** Easy to access portal. Very helpful staff in support and porting. **What do you dislike about Bandwidth?** Nothing really, Bandwidth has been great in getting our numbers ported and providing support when we have issues. **Recommendations to others considering Bandwidth:** You will find Bandwidth to be a very capable company. They have a great support team to help with any issues you might run into. **What problems is Bandwidth solving and how is that benefiting you?** Porting numbers in is much easier than with other carriers and with the CSR tool we don't run into the issues we used to with bad info or missing numbers. ### 20. Porting Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Bandwidth?** Very Responsive and knowledgeable about what's going on with the port request **What do you dislike about Bandwidth?** Porting with Canada numbers, they take longer to get resolved.. **What problems is Bandwidth solving and how is that benefiting you?** BW is solving the port rejections that benefit our customers to get porting promptly. ### 21. Excellent customer service, value for money and super reliable products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Bandwidth?** We have been with Bandwidth for more than 10 years and whilst the experience was not initially pleasant in the first few years, Bandwidth has improved their service year on year to become a very attractive provider for many companies including our own. As I mentioned in my title above, customer service, value for money and super reliable products are key elements in any business relationship and Bandwidth rates very highly in all three areas. For me, I have enjoyed dealing with our account manager, Holden Adams. His customer service is exceptional. He is always available and willing to assist in any way he can. He is a pleasure to deal with and always gets things done promptly.Voice carriage **What do you dislike about Bandwidth?** There is nothing that I dislike at this point in time. **What problems is Bandwidth solving and how is that benefiting you?** We are not really solving any problems, Bandwidth has provided us with reliable products that round off our offering to our many clients in the USA and Canada ### 22. Great Decision **Rating:** 5.0/5.0 stars **Reviewed by:** Derek M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Bandwidth?** Bandwidth has been great to work with! Pricing is great compared to competitors. **What do you dislike about Bandwidth?** There really isn't anything that I don't like. Toll-free verification is cumbersome, but that's not a Bandwidth issue. Also getting support from Bandwidth's downstream providers is tough - again, not a Bandwidth issue. **What problems is Bandwidth solving and how is that benefiting you?** We have a SaaS product that relies heavily on SMS and MMS messaging. Bandwidth takes care of all of that for us. ### 23. Bandwidth is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Bandwidth?** Everything: ease of portal, response time Bandwidth is much easier to work with and open tickets with and use the portal than any other porting company I have used. **What do you dislike about Bandwidth?** the email notifications could be a bit easier to read. order new telephone numbers could be a bit easier if trying to purchase blocks. **Recommendations to others considering Bandwidth:** Try it out. The portal is easy to use. their support is great and they are by far the easiest to work with for rejects, etc. on ports **What problems is Bandwidth solving and how is that benefiting you?** cost-saving and time-savings. ### 24. I deal with porting mainly when it comes to BW and their porting support is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Bandwidth?** The staff is very friendly. I've always enjoyed being able to pick up the phone and ask them for advice. **What do you dislike about Bandwidth?** Sometimes when ports are rejected, there are situations where it's extreme;y difficult to get FOC. But that's not a fault on BW side. More on the losing carrier. **Recommendations to others considering Bandwidth:** Weigh your options closely. Porting numbers is the most difficult part about being a telco carrier. So consider the porting support and have the sales rep show you tests by calling support and seeing how easy it is to get them on the phone. **What problems is Bandwidth solving and how is that benefiting you?** I'm mainly dealing with porting and complicated port rejections. ### 25. Great service, even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | Telecom Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Bandwidth?** We appreciate the ease of use that comes with Bandwidth. Everything is simple and fast. **What do you dislike about Bandwidth?** The merger with Voxbone (Bandwidth International) is a little slower than we'd like, but it will come together in the end. **Recommendations to others considering Bandwidth:** Compared to competitors, they are the best. **What problems is Bandwidth solving and how is that benefiting you?** We are solving cloud migration and redundancy planning with bandwidth, as well as saving money. ### 26. Reliable and Good Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Bandwidth?** Bandwidth's telephony has been very reliable. We have used several other vendors in the past and it has been great not to have to chase down outages all the time. If there ever is a problem, their customer support is always fast and helpful. **What do you dislike about Bandwidth?** Overall, there is not much to dislike. I am not fond of them having a separate "paid" support tier - it makes me feel less valued - but in all honesty, I have always had timely customer support even without the paid tier. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth has made it possible for us to offer a wide variety of telephony features without having our own switch. Their systems allow us to push a lot of effort over to them as a partner, making our life easier. ### 27. Fantastic Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Bandwidth?** The speed at which Bandwidth returns communication is great. They're always ready to assist and turnaround time is good. **What do you dislike about Bandwidth?** Bandwidth leans towards toll-free messaging which means we have to deal with the middleman that every toll-free customer has to deal with. Inevitable, but still not ideal. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth makes it easy for us to diagnose our message traffic and create new opportunities in the messaging space thanks to their wide variety of products. ### 28. In terms of quality & pricing, Bandwidth is outstanding towards USA 10 DLC and TFN. Haven't tried SC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Bandwidth?** The quality of SMS traffic. The user-friendly web page where we can independently buy/delete numbers and know the pricing **What do you dislike about Bandwidth?** Their premium support, I wish it was unpaid for a good spend. **What problems is Bandwidth solving and how is that benefiting you?** User experience with renting/unrenting numbers ### 29. Very good overall account management and responsiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Bandwidth?** Set of products and services and ease of communications. We use all features available. No special tools are used. Very competitive. No other comments or feedback. **What do you dislike about Bandwidth?** Indirect fees and surcharges not being explicit or transparent. Everything works properly. The throughput of SMS messaging can be improved. No other comments or feedback. **Recommendations to others considering Bandwidth:** Good team to work with. **What problems is Bandwidth solving and how is that benefiting you?** We're using A2P Messaging solutions. We benefited from being able to scale and grow. And becoming more productive with increased performance. No other comments or feedback. ### 30. Great company with fantastic customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey W. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Bandwidth?** They provide great customer service, have a user-friendly dashboard, provide detailed billing statements, and have an extremely responsive support team. **What do you dislike about Bandwidth?** All products and services are amazing so there is nothing to dislike. **What problems is Bandwidth solving and how is that benefiting you?** Ease of service delivery, provisioning, and turnup. ### 31. Helpful and responsive team **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel M. | customer success manager - support team, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Bandwidth?** Having a dedicated account person helps ensure we have a contact. **What do you dislike about Bandwidth?** Takes a lot of pushing and follow up to get answers to questions. Support team doesn't respond on the weekends when we have issues. **What problems is Bandwidth solving and how is that benefiting you?** Local phone numbers for our customers. ### 32. Reliable and competitive service **Rating:** 4.5/5.0 stars **Reviewed by:** Stephane D. | Telephony analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Bandwidth?** We chose Bandwidth for the coverage and pricing. **What do you dislike about Bandwidth?** We have been clients for the telephony services for 15 years and never had a problem. **What problems is Bandwidth solving and how is that benefiting you?** The ability to have a worldwide inbound telephony presence for our clients. ### 33. Bandwidth has fantastic support! And a wonderful team to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Bandwidth?** Their team is very communicative and always available when issues come up. **What do you dislike about Bandwidth?** It would always be nice to have faster processing times :) **Recommendations to others considering Bandwidth:** All of the Bandwidth team is incredibly helpful and easy to work with. They work hard to create tools that are easy to use, and speed up processing. One of my favorite GUIs to work with! **What problems is Bandwidth solving and how is that benefiting you?** Porting with Bandwidth saves time on a good portion of our ports. ### 34. Great features - good interface - usually reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Bandwidth?** Solid voice quality Expansive API Nice GUI Routing is instant and flexible **What do you dislike about Bandwidth?** Downtime almost put us out of business and we only received $200 credit Emergency support is very hard to access Actual bills haven't matched initial agreements Haven't been able to get certain support via phone (specifically Toll Free) Rate Center Coverage is not as available as I was made to believe Multiple APIs make it difficult to understand which one is the right one to use **Recommendations to others considering Bandwidth:** Get the proper escalation lists in place and SLAs **What problems is Bandwidth solving and how is that benefiting you?** Full integration for SIP Trunking has been easier to achieve with fully functional API Customer have been satisfied with voice quality ### 35. Great Relationships! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Bandwidth?** We find Bandwidth to be very responsive and willing to help in whatever way we need. **What do you dislike about Bandwidth?** There are times when troubleshooting certain things that we would appreciate more transparency, though I understand the reasons we don't get it, it sometimes makes things challenging. **What problems is Bandwidth solving and how is that benefiting you?** We find Bandwidth to be solid, stable VoIP provider and they work hard to provide great tools for us to be successful. ### 36. VP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Bandwidth?** Good account management team. Our rep is great **What do you dislike about Bandwidth?** Some intermittent issues. Previously their preparedness to handle DDoS **Recommendations to others considering Bandwidth:** They are a very solid choice for medium sized enterprises . It is easy to get lost in the shuffle at the big telcos. They are a bit more personable. **What problems is Bandwidth solving and how is that benefiting you?** Standard voice services ### 37. Real Solid Career w good rates **Rating:** 4.5/5.0 stars **Reviewed by:** Ben E. | Chief Sales Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Bandwidth?** Quality of Service. Rarely do I have trouble tickets w Bandwidth. Feature..good quality. No real "Tools" I ues. **What do you dislike about Bandwidth?** No international rates to speak of. If Bandwidth had a competitive International offering that would be great. **What problems is Bandwidth solving and how is that benefiting you?** Bandwidth is one of our top 3 carriers in route ### 38. Powerful SMS communication API for all bussiness needs ! **Rating:** 5.0/5.0 stars **Reviewed by:** Asif A. | Assistant System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Bandwidth?** SMS API PLATFORM is an application programming interface that I use for my business application whenever I want to inform my large network of customers about promotional offers and goodies.The API is very easy to integrate with my website and makes sure all customer data are secure by 2 Factor Authentication **What do you dislike about Bandwidth?** Sometimes the API takes a lot of time than usual to deliver large volume of messages especially when the SMS contains graphics and images **Recommendations to others considering Bandwidth:** SMS API platform is a very essential tool that every 3rd generation company must possess for the growth and sustainable development of their businesses.SMS API PLATFORM has a very supportive customer care service and a flexible price plan to suit our business needs.Their service is also very reliable and efficient **What problems is Bandwidth solving and how is that benefiting you?** I'm able to arrange meetings and conferences with my clients in a seamless manner as I don't have to send messages to a large number of users manually.The SMS API platform also takes care of my marketing needs and makes sure customers are served to the best ### 39. Generally good pricing. Some processes need to be cleaned up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Bandwidth?** Rate center coverage and quality of the customer portal **What do you dislike about Bandwidth?** Speed for resolution on issues/processes are a little slow **What problems is Bandwidth solving and how is that benefiting you?** none ### 40. Bandwith - A software company **Rating:** 4.5/5.0 stars **Reviewed by:** Satheesh K. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Bandwidth?** It is a software company with APIs that makes it easy to embed voice, messaging, and 911 access into software and applications. APIs and Nationwide IP voice are built to scale **What do you dislike about Bandwidth?** The software can be a bit confusing without the proper training for navigation. **Recommendations to others considering Bandwidth:** It is userfriendly **What problems is Bandwidth solving and how is that benefiting you?** They do a solid job notifying us of changes, even if there're changes made by being each other caused by others such as phone carriers. I like the feature ability on individual members ### 41. Great company to partner with **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Bandwidth?** Easy functionality of their website. Very user freindly. **What do you dislike about Bandwidth?** There isn't much to dislike if I had to say it would be a response back for accounting assistance. **What problems is Bandwidth solving and how is that benefiting you?** We are using Bandwidth for VOIP services and have made our business more profitable as the margin is better. ### 42. Bandwidth staff has been very friendly to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Bandwidth?** Our account manager, Holden, is awesome and a pleasure to work with. He is always quick to help us through any issues we may be having. **What do you dislike about Bandwidth?** Sometimes the support ticket system is a bit difficult to use. **What problems is Bandwidth solving and how is that benefiting you?** Communication systems ### 43. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Bandwidth?** Quality of services rendered, exceptional support, strategic partner **What do you dislike about Bandwidth?** At this time we don't have any dislikes or downsides to working with Bandwidth **What problems is Bandwidth solving and how is that benefiting you?** Providing our customers with top-notch voice services, SMS for message and alert delivery and 2FA ### 44. Another Positive Bandwidth Testimonial **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Bandwidth?** Their attention to detail from an operational perspective is second to none, and I appreciate the manner in which they communicate with my team, **What do you dislike about Bandwidth?** Not much. The only issues we have come across are some technical and minor discrepancies with the new Bandwidth API. **Recommendations to others considering Bandwidth:** You will be happy that you went with Bandwidth! **What problems is Bandwidth solving and how is that benefiting you?** Tasks that would take us additional time and resources are being mitigated with some of the tools that Bandwidth provide. ### 45. Mostly positive experience with Bandwidth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Bandwidth?** Great customer service and reliable technology. Flexibility on pricing and contracts. **What do you dislike about Bandwidth?** Lack of documentation for some features. Transition between old and new APIs was rocky. **What problems is Bandwidth solving and how is that benefiting you?** SMS support for our customers at a reasonable price ### 46. Perfect SMS gateway service for instant communication **Rating:** 4.0/5.0 stars **Reviewed by:** Shamsul A. | Director of Media and Communication, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2021 **What do you like best about Bandwidth?** The software's algorithm is excellent. It can easily collaborate with our's websites and applications. Besides, it can smoothly reach the customer by creating a positive impression. It has a schedule options which helps us to send the messages in time. **What do you dislike about Bandwidth?** It has insuffcient options to facillate the 'SMS gateway' service perfectly. It need to integrate more features as a SMS API. The software price is quite unreasonbly high and SMS size has words limitation. **What problems is Bandwidth solving and how is that benefiting you?** The automation technique helps send instant messeges and collaborate with my clients and other funding organization. It helps my organization to integrate with many humanitarian project through sending sms of our mission and vision. ### 47. Great product and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Bandwidth?** Bandwidth provides a reliable platform that powers our Voice and Messaging products. Communication has always been great, and their support team is always prompt when responding to requests. **What do you dislike about Bandwidth?** Don't have too much to say. From our experience, nothing stands out. **What problems is Bandwidth solving and how is that benefiting you?** We use Bandwidth for their Voice and Messaging APIs to enable users to text and make calls. ### 48. So far So good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Bandwidth?** APi is really easy to use , customer service both technical and billing have been very responsive. the service also has been very dependable **What do you dislike about Bandwidth?** really right now i have not complaints. **What problems is Bandwidth solving and how is that benefiting you?** we need to reach a large number of people via SMS. We were initially using our own servers , but this has been an affordable solution. ### 49. SMS API - (infobip sms) is integrated to C4C and we have set workflow in to trigger SMS to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rishikesh S. | SAP C4C Functional Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Bandwidth?** SMS API provided was easy to add to mashup and till now we have not seen any downtime or errors as such. also, SMS gateway shows the data log for verification and monitoring. **What do you dislike about Bandwidth?** It worked fine was easy to set up. nothing i can think of missing as of now. **Recommendations to others considering Bandwidth:** infobip sms api **What problems is Bandwidth solving and how is that benefiting you?** We are sending sms to customer to notify on ticket creation and closure. this helps to us to get feedback from customer in timely manner upon closure of service tickets. ### 50. Kyle Davis Reveiw **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Bandwidth?** they are very helpful and quick to respond when we have issues **What do you dislike about Bandwidth?** so far I have not had a bad experience with the bandwidth team **What problems is Bandwidth solving and how is that benefiting you?** they provide our clients with numbers that integrate with our call sourcing software ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+09%3A01%3A12+-0500&secure%5Bsession_id%5D=fdf3aed3-c1be-49a1-a600-de3195b279dc&secure%5Btoken%5D=93e6b654d9df804981f9c44f322ec98bf15bfa6b166b9d161e12409c84f099d0&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Bandwidth Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)