--- title: Bandwidth Reviews meta_title: 'Bandwidth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how Bandwidth works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 504 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # Bandwidth Reviews **Vendor:** Bandwidth **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.4/5.0 **Total Reviews:** 504 ## About Bandwidth With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. ## Bandwidth Pros & Cons **What users like:** - Users find Bandwidth's platform to have **ease of use** , making porting and number management straightforward and efficient. (18 reviews) - Users commend the **excellent customer support** and efficient resolution of issues, enhancing overall service experience. (12 reviews) - Users value the **responsive customer service** of Bandwidth, making problem resolution simple and efficient. (9 reviews) - Users appreciate the **reliable service** of Bandwidth, benefiting from excellent support and efficient data management tools. (8 reviews) - Users appreciate the **navigation ease** of Bandwidth's portal, simplifying porting and number management significantly. (7 reviews) - Users appreciate the **great support** from Bandwidth, valuing timely assistance and helpful resources for their needs. (6 reviews) - Users appreciate the **exceptional helpfulness** of Bandwidth's support team, ensuring quick resolutions and efficient service. (5 reviews) - Call Quality (4 reviews) - Easy Navigation (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users find the **complex setup for beginners** of Bandwidth challenging, affecting their initial experience and usability. (9 reviews) - Users express frustration with **customer service variability** , highlighting unhelpful support and challenges in setup processes. (9 reviews) - Users experience **messaging issues** with Bandwidth, including complex setup and limited customer support, affecting their overall experience. (7 reviews) - Users are frustrated with **time constraints** affecting password updates and support access, complicating their overall experience. (4 reviews) - Users experience **delays** in support response times, making problem resolution frustrating and less convenient. (3 reviews) - Limited Features (3 reviews) - Users experience **poor customer support** , facing delays in responses and difficulties reaching live assistance when needed. (3 reviews) - Access Issues (2 reviews) - Billing Issues (2 reviews) - Call Disconnections (2 reviews) ## Bandwidth Reviews ### 1. Started off strong, but it's clear SMB and Local providers are not BW main focus **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Bandwidth?** Reliable connection 99% of the time. Quality products and TN selection **What do you dislike about Bandwidth?** Their customer service makes me want to rip out my hair. Their pricing is astronomically high. They don't care about you unless your spend is over $100K/mo They are unreliable and don't follow through. We consider them the "Fat Cats" (eg like Micro$oft where they have the market cornered and don't need to do anything to keep your business) of the industry. **What problems is Bandwidth solving and how is that benefiting you?** They provide trunks and TNs for service. **Official Response from Matt Ruehlen:** > Thank you for taking the time to share your feedback about your experience with our customer service. We believe all of our customers, regardless of size or spend, deserve a partner that is responsive and follows through. If that is not happening, I’d certainly appreciate the chance to bring it to light. I want to understand the specifics of your experience better so I can address them internally - especially which parts of our support has frustrated you, and where follow-through has lapsed. If you’d be willing to, please send me an email directly at mruehlen@bandwidth.com so I can personally look into this. Thank you for trusting us with your business, Matt Ruehlen Sr. Director, Voice of the Customer ### 2. Support is horrific! Portal is hard to deal with for Brands/Campaigns. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Bandwidth?** Call Routing seems to work better than some of our other carriers. **What do you dislike about Bandwidth?** The portal does not let you search for a Brand. It also times out when you have a lot of Brand pages you have to step through to find the one you are looking for, then you have to wait a couple minutes for it to start populating again. You can't search numbers for port-outs. Would be nice to have a link to get to search better for locations under numbers. **What problems is Bandwidth solving and how is that benefiting you?** Have no idea what they are solving. **Official Response from Laney Alspaugh:** > Thank you for taking time to let us know about your experience. Serving our customers well is a top priority, and we’re reviewing your concerns to ensure we provide the exceptional service we’re known for. ### 3. Not User Friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Bandwidth?** The user interface is easy to navigate and it is fairly simple to submit orders. **What do you dislike about Bandwidth?** 911 and directory listings should be able to be input in the order when submitting a port in request. Would save a lot of time. Also, the support team is not the most helpful. **What problems is Bandwidth solving and how is that benefiting you?** The voice quality Bandwidth provides is nice. **Official Response from Laney Alspaugh:** > We appreciate your feedback! As we continue to prioritize our customer experience, your insight will help guide improvements and enhance usability. ### 4. Overall, ok, not great. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Bandwidth?** You have really good peope who mostly make up for your other issues. **What do you dislike about Bandwidth?** I think you guys are kinda expensive for some of your rates and your tech is acceptable but not good. **What problems is Bandwidth solving and how is that benefiting you?** Lots of companies offer what BW does, so your not really solving anything. You are providing a service that others also provide, and its kinda like a commodity. **Official Response from Laney Alspaugh:** > We appreciate your feedback about our team and your experience. We're always looking for more ways to provide added value to our customers and enhance our offerings. ## Bandwidth Discussions - [What is CPaaS?](https://www.g2.com/discussions/cpaas) - 1 comment, 1 upvote - [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) - 1 comment, 1 upvote - [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) - 1 comment, 1 upvote - [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) - 1 comment, 1 upvote - [Is support included?](https://www.g2.com/discussions/included-support) - 1 comment, 1 upvote - [View Bandwidth pricing details and edition comparison](https://www.g2.com/products/bandwidth-bandwidth/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A53%3A21+-0500&secure%5Bsession_id%5D=bccd80bb-2557-4db2-aaeb-f8d34732cb5b&secure%5Btoken%5D=6329b2a1c3c012b475dbeb5128b526e6870b258f68366d39cf5a02b3c794a8aa&format=llm_user) ## Bandwidth Integrations - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) ## Bandwidth Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Bandwidth Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)