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Autotask PSA

Autotask PSA Alternatives & Competitors

(139)3.7 out of 5

Looking for alternatives to Autotask PSA? Tons of people want Professional Services Automation Software to help with payments, risk, and portfolio mix. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Professional Services Automation Software that reviewers voted best overall compared to Autotask PSA. Based on reviewer data you can see how Autotask PSA stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. FinancialForce PSA, Freshservice, Kimble PSA, and OpenAir PSA are the most popular alternatives and competitors to Autotask PSA.

Top Alternatives to Autotask PSA

  • FinancialForce PSA
  • Freshservice
  • Kimble PSA
  • OpenAir PSA
  • Accelo

Top 20 Alternatives & Competitors to Autotask PSA

    #1
    #1
  1. FinancialForce PSA

    (448)4.2 out of 5
    Optimized for quick response

    FinancialForce Professional Services Automation (PSA) leverages Salesforce,built on Force.com. Manage people, customers, projects and financials in one integrated app.

    Categories in common with Autotask PSA:
  2. FinancialForce Professional Services Automation (PSA) leverages Salesforce,built on Force.com. Manage people, customers, projects and financials in one integrated app.

    Categories in common with Autotask PSA:

    II
    I like that FinancialForce PSA feels like a very natural extension of Salesforce. I like that FinancialForce continually roles out updates and improvements and really listens to feature requests or...Read more

    Reviewers say compared to Autotask PSA, FinancialForce PSA is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #2
    #2
  3. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Autotask PSA:
  4. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Autotask PSA:

    UA
    Powerful yet easy to use. At previous jobs I have also used Autotask, ConnectWise and Jira. Can safely say this is by far my favourite.

    Reviewers say compared to Autotask PSA, Freshservice is:

    Easier to set up
    More usable
    Easier to admin
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Kimble PSA

    (419)4.3 out of 5
    Optimized for quick response

    Professional Services Automation (PSA) solution that helps professional services organizations run their project-based businesses better

    Categories in common with Autotask PSA:
  6. Professional Services Automation (PSA) solution that helps professional services organizations run their project-based businesses better

    Categories in common with Autotask PSA:

    Reviewers say compared to Autotask PSA, Kimble PSA is:

    Easier to do business with
    Better at support
    More usable
    #4
    #4
  7. OpenAir PSA

    (182)3.7 out of 5
    Optimized for quick response

    From resource management and project management, to time and expense tracking, project accounting, and billing and invoicing, NetSuite OpenAir PSA solution provides a better way to manage projects and resources.

    Categories in common with Autotask PSA:
  8. From resource management and project management, to time and expense tracking, project accounting, and billing and invoicing, NetSuite OpenAir PSA solution provides a better way to manage projects and resources.

    Categories in common with Autotask PSA:

    UL
    OpenAir PSA is easy to use and can run and save reports to manage previous invoices, expense reports, etc.

    Reviewers say compared to Autotask PSA, OpenAir PSA is:

    Slower to reach roi
    Easier to set up
    #5
    #5
  9. Accelo

    (242)4.4 out of 5

    Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with Autotask PSA:
  10. Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

    Categories in common with Autotask PSA:

    Patrick W.
    PW
    I like the automation after setup of how emails import automatically. The CRM tool is extremely powerful and integrates with a lot of other software titles I use like QB online and when I used QB...Read more

    Reviewers say compared to Autotask PSA, Accelo is:

    Easier to do business with
    Better at support
    More usable
    #6
    #6
  11. SysAid

    (409)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Autotask PSA:
  12. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Autotask PSA:

    Charis D.
    CD
    This tool is helping me a lot in automating the key process by which I have got rid of the repetitive tasks. SysAid’s built-in asset management tools provide me an option to better secure my...Read more

    Reviewers say compared to Autotask PSA, SysAid is:

    Easier to set up
    More usable
    Easier to admin
    #7
    #7
  13. Mavenlink

    (426)4.1 out of 5
    Optimized for quick response

    Mavenlink offers a powerful combination of Project Management and Professional Services Automation (PSA) software for advanced project management, resource planning, collaboration, and financial management all in one place.

    Categories in common with Autotask PSA:
  14. Mavenlink offers a powerful combination of Project Management and Professional Services Automation (PSA) software for advanced project management, resource planning, collaboration, and financial management all in one place.

    Categories in common with Autotask PSA:

    Jeff H.
    JH
    The user interface and overall experience is a big reason we like Mavenlink over the previous PSA solutions we've used. Reporting is also pretty strong.

    Reviewers say compared to Autotask PSA, Mavenlink is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #8
    #8
  15. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Autotask PSA:
  16. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Autotask PSA:

    Lindsay  j.
    LJ
    Zendesk is a very simple and state of art technology tool that offers me various features to get connected with my customers and to build strong relations with them. This application is time saving...Read more

    Reviewers say compared to Autotask PSA, Zendesk Support Suite is:

    Easier to set up
    More usable
    Easier to admin
    #9
    #9
  17. Replicon PSA

    (474)4.2 out of 5

    Replicon is a cloud-based time tracking and expense system.

    Categories in common with Autotask PSA:
  18. Replicon is a cloud-based time tracking and expense system.

    Categories in common with Autotask PSA:

    AI
    DCAA compliance and time-off accrual are the only real benefits.

    Reviewers say compared to Autotask PSA, Replicon PSA is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #10
    #10
  19. BigTime

    (907)4.5 out of 5
    Optimized for quick response

    Everything you ever wanted in a time management app. Industry-savvy time tracking. One-click invoicing. Customizable reports. Seamless QuickBooks integration.

    Categories in common with Autotask PSA:
  20. Everything you ever wanted in a time management app. Industry-savvy time tracking. One-click invoicing. Customizable reports. Seamless QuickBooks integration.

    Categories in common with Autotask PSA:

    UR
    It has one of the best and most complete time managers, with tools ranging from time control management to billing. It can be integrated with systems such as Quickbook. BigTime is fully...Read more

    Reviewers say compared to Autotask PSA, BigTime is:

    Easier to set up
    Easier to do business with
    Better at support
    #11
    #11
  21. Clarizen One

    (464)4.1 out of 5
    Optimized for quick response

    Clarizen One is a leader in collaborative work management, bringing together cross-company project management, configurable workflow automation and real-time collaboration in an enterprise-grade platform.

    Categories in common with Autotask PSA:
  22. Clarizen One is a leader in collaborative work management, bringing together cross-company project management, configurable workflow automation and real-time collaboration in an enterprise-grade platform.

    Categories in common with Autotask PSA:

    AI
    Between their CSM org and support org, Clarizen has a solid post-sales team. I've also worked with their PS org minimally. For the time I've spent with their PS org, they're also a great team. I...Read more

    Reviewers say compared to Autotask PSA, Clarizen One is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #12
    #12
  23. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Autotask PSA:
  24. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Autotask PSA:

    UL
    Most liked is automatically create the support ticket whenever received any mail from the client support team.

    Reviewers say compared to Autotask PSA, Jira Service Management is:

    Easier to set up
    Easier to do business with
    More usable
    #13
    #13
  25. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Autotask PSA:
  26. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Autotask PSA:

    Adrian J.
    AJ
    Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is...Read more

    Reviewers say compared to Autotask PSA, SolarWinds Service Desk is:

    Easier to set up
    More usable
    Easier to admin
    #14
    #14
  27. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Autotask PSA:
  28. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Autotask PSA:

    RR
    one-click solution for software rollout and patching. integration with WDS for the operating system deployment. configuration management can be utilized. configured Inventory, Hardware &...Read more

    Reviewers say compared to Autotask PSA, Microsoft System Center is:

    Slower to reach roi
    Easier to admin
    Easier to do business with
    #15
    #15
  29. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Autotask PSA:
  30. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Autotask PSA:

    Thomas F.
    TF
    We decided on Cherwell because of price point and the capability it promised could be delivered. With a bit of customization we were able to continually add value and improve core services. Initial...Read more

    Reviewers say compared to Autotask PSA, Cherwell ITSM is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    #16
    #16
  31. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Autotask PSA:
  32. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Autotask PSA:

    SS
    Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the...Read more

    Reviewers say compared to Autotask PSA, Spiceworks Help Desk is:

    Easier to set up
    Easier to admin
    More usable
    #17
    #17
  33. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Autotask PSA:
  34. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Autotask PSA:

    UI
    Coverage of all ticketing applications, wider features, although not organized very well.

    Reviewers say compared to Autotask PSA, BMC Helix ITSM is:

    Slower to reach roi
    Easier to set up
    Easier to do business with
    #18
    #18
  35. GoToAssist

    (248)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Autotask PSA:
  36. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Autotask PSA:

    AI
    Really good ticketing system with lots of ticket types, categories, feedback which makes reporting very easy. The ticket side of the product is amazing.

    Reviewers say compared to Autotask PSA, GoToAssist is:

    Easier to set up
    More usable
    Easier to admin
    #19
    #19
  37. Avaza

    (226)4.5 out of 5

    Cloud Professional Services Automation software for small-to-medium sized businesses. Includes fully-integrated Project Management, Collaboration, Time Tracking, Expense Management Quoting & Invoicing. 100% Mobile friendly.

    Categories in common with Autotask PSA:
  38. Cloud Professional Services Automation software for small-to-medium sized businesses. Includes fully-integrated Project Management, Collaboration, Time Tracking, Expense Management Quoting & Invoicing. 100% Mobile friendly.

    Categories in common with Autotask PSA:

    Marissa P.
    MP
    How easy it is to log time and choose which project and activity I am using. Also gives easy viewable options and reporting is very easy to use as a user.

    Reviewers say compared to Autotask PSA, Avaza is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #20
    #20
  39. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Autotask PSA:
  40. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Autotask PSA:

    AI
    Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best...Read more

    Reviewers say compared to Autotask PSA, Kaseya VSA is:

    Easier to admin
    Easier to set up
    Better at meeting requirements