Audiense Reviews & Product Details

Thank you so much for your review and support!

Loved reading this and do understand your sentiment about having to share. 💜

It's fantastic to hear that you've found our audience intelligence capabilities to be mind-blowing. Our team has worked diligently to ensure that Audiense provides an innovative and efficient solution, constantly working on adding more features that will take audience analysis further. You can find our latest product update below, where you can also click through to our roadmap. 🚀

Once again, thank you for your valuable feedback. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to ensure that your experience with Audiense remains exceptional.

Best wishes,

Tara

Hi Chloe ! 😊

Thank you so much for your review! We're so so happy to hear that you find Audiense easy to use and that Albina’s support has been incredible, especially during the holiday season and your recent pitch. We'll make sure she sees your message 💜

We hear you on the data sources. Just so you know, we already pull data from more than just Twitter, including the whole Meta ecosystem, and we’re working on adding even more social networks.

Thanks again for sharing your thoughts! 🙏

Your Audiense team 🫶

Thank you, Christophe, for your review!

We love to hear we are providing a positive user experience 🚀

Please don't hesitate to get in touch if you should need any support from us in future. You have access to our product portal, roadmap, if you want to have a look at upcoming feature releases or want to vote for any that would be useful for your projects. A link has been attached below.

Best wishes,

The Audiense team

Thank you so much for your review, Ben, and for your kind words about our onboarding and CS team 💕

We do hear your concern about US-only income level data in our socioeconomics section within the reports, but this is due to the source being from census data for this dataset, so it is limited. Our product team are always on the lookout for improvements and new sources, so I will make sure to share this with them.

In terms of TikTok and YouTube, these account based reports are part of our off-platform multichannel reports that also incl. Instagram for any available handles. Your AM will be able to offer more details or enable these, as I understand it's offered on demand as a beta add-on 🚀

For Meta audience insights, and segmentation/Personas, our Soprism platform is the one, as this offers up to 108 personas, that you can identify for an audience based on interests or first-party data. There is a feature that allows you to select and focus on specific personas to go deeper within the same report, and activate via targeting criteria as well, depending on your use case.

If you only have access to Soprism reports, and not the full dashboard access, this might be why you have not seen it. Your AM will be on hand to advise if you wanted to check this out.

Hope this was helpful.

We value your ongoing feedback to improve where we can!

Best,

The Audiense Team

Thank you for your positive review 💕

If you want to stay in the know of upcoming new features, we have included a link below to our Product Portal (roadmap).

You can also access this page via your account (top menu/product feedback), and you will see tabs with Planned, Beta, Under Consideration and Launched. Click on a feature card to vote on what matters the most to you, or leave feedback 🚀

We value your continued support and are always here to help with strategic advice, so feel free to ask your account manager, or get in touch via help@audiense.com.

Best wishes,

The Audiense Team

Thank you for taking the time to share your review, we really appreciate it! 💗

X/Twitter is the only open data source that allows you to gain accurate and up-to-date user insights at an individual level, and segmentation, through our Audiense Insights tool. We enrich this data with our integrations with IBM Watson (personality, buying mindset, online habits) and other categories to enhance this further.

We don't add insights from other channels in this particular tool, as this would need to be scrapped data, as other channels don't offer full API access, so it would go against our values. Any platforms that claim they can get multichannel individual member data would be getting this either by scrapping or buying the data which may not be accurate or up-to-date.

However, we have another Audiense platform called SOPRISM, which is connected to the Meta Ads API, and we are able to profile audiences on an aggregated level already declared by Meta, where you can gain an understanding of Meta's 2.7bn user's socio-demo, interests, lifestyle and behaviours, as well as your 1st party data (Meta custom audiences, find lookalikes and precise targeting).

Hope this is useful if you were not aware and wanted to complement/combine your audience analysis with our tools.

Please don't hesitate to ask our team for more information. Have added a link below.

Best wishes,

Tara

Thank you Gustavo for sharing your experience! 💕

We are delighted you love Audiense 🚀

As ever, you can contact us anytime if you need any support or refreshers on the platform.

Best wishes,

The Audiense Team

Thank you so much for taking the time to review Audiense 🫶

We are super happy that you love our Audiense Insights tool and for your support in recommending us!

Twitter is indeed the main data source for our Auidense Insights and Connect platforms to allow audience analysis on an individual level (GDPR-compliant) as it's an open data source.

However, we are using other data and proprietary algorithms to enrich it further. Some examples include: segmentation, our proprietary technology, and we identify social channel relevance for the audience in Online habits, categories for interests and podcasts (Onalytica and Podchaser integrations), as well as showing social channels the influencers create content on via the Influencers and Brands tab filters 🚀

Just in case you are not aware:

- We have a Meta Insights platform (Soprism), that can be used standalone or in combination with Audiense Insights, to find audiences on both Instagram and Facebook.

- Additionally, we offer multichannel reports which is one of our add-on services, providing you with @account reports for YouTube, Instagram and TikTok. This is not displayed in-platform, but sent from our Solutions team, which can be an excellent addition to join data points and enrich your audience analysis.

Hope this helps! You can speak to your AM or our support team for more details.

Just shared the link below for the multichannel reports, which includes the email to contact us if you want to know more.

Best wishes,

The Audiense Team

Thank you for your positive review 💕

We are super happy that you enjoy Audiense!

If you want to stay in the know of upcoming features being considered or planned, as well as launched and betas available to you, we have shared a link below to our Product Portal (road map) 🚀

This page is available via the platform under the top menu 'product feedback', alongside our knowledge base. Vote or leave suggestions that matter to you, and take part in new feature releases 🤜🤛

Don't forget, we are on hand for any support via help@audiense.com.

Best wishes,

The Audiense Team

Thank you for your review 💘

We are happy you found the detailed data useful.

Learning a new tool requires a bit of guidance, whether through our user guide or via training sessions (included the link in ES below).

If you would like a training session or any other type of help, you can always reach out to us via help@audiense.com 🚀

Always available and happy to help!

Kind Regards,

The Audiense Team