--- title: Apty Reviews meta_title: 'Apty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 147 reviews by the users' company size, role or industry to find out how Apty works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 147 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Apty Reviews **Vendor:** Apty **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 147 ## About Apty Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business does—without retraining or IT overload. ## Apty Pros & Cons **What users like:** - Users find Apty very **easy to use** , allowing quick implementation of workflows without technical expertise. (1 reviews) - Users value the **easy implementation** of Apty, allowing quick setup and immediate workflow creation without technical skills. (1 reviews) - Users find **easy integrations** with Apty enabling quick setup for workflows without technical expertise. (1 reviews) - Users find the **easy setup** of Apty allows quick implementation of workflows without technical expertise. (1 reviews) **What users dislike:** - Users experience occasional **glitches and manual translation issues** with Apty, impacting the overall user experience. (1 reviews) - Users experience occasional **software glitches** , which can disrupt functionality, though recovery typically occurs quickly. (1 reviews) ## Apty Reviews ### 1. Apty is a Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan H. | Product Manager - ServiceNow, Apty, SharePoint, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Apty?** We've internally branded Apty as 'Alfred' - a little helper we've integrated into ServiceNow, Workday, and Salesforce. During the time of implementation, we had a ton of incredibly positive feedback, as it was finally teaching our user base how to use our SaaS software the *right* way. It has streamlined how we implement new workflow processes and has greatly assisted not only our non-technical users, but also our back-end corporate teams to help be reminded how to perform certain tasks. There was a lot of work put into our onboarding experience, primarily when it has to do with benefits. In Workday, the process is long and arduous and can take many hours to complete start-to-finish. With Apty in place, we reduced our call volume of benefits-related questions (during onboarding & open enrollment) by 60%. We have seen continued success with Apty. **What do you dislike about Apty?** For sites with a ton of complexity or bespoke web solutions on their site, Apty can have a hard time identifying the right elements to attach to. It sometimes is also a bit challenging to use for larger processes, both from the administration/maintenance perspective and initial implementation. **What problems is Apty solving and how is that benefiting you?** It primarily is being used to help users learn and/or adopt our web-based software solutions - ServiceNow, Workday, and Salesforce. It lessens the number of questions by new hires by a substantial amount. ### 2. Love Using Apty- Everything Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal M. | Independent Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Apty?** everything I likes about this and using this. **What do you dislike about Apty?** There's nothing to dislike about the Apty. **What problems is Apty solving and how is that benefiting you?** I was facing issue with my programme and it really helped me. ### 3. Communicate and Engage with your Users Directly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Apty?** Ability to communicate directly and instantly with our Users for system updates and feature enhancements via announcements, "quick-hit" training videos, and workflows. **What do you dislike about Apty?** I can't say this is a dislike because I'm not sure of alternative. We use Apty mostly in our custom-built apps and there are some instances where we need Apty's support to help us build some workflows. Apty support and guidance has been great, so this is just a minor inconvenience. **What problems is Apty solving and how is that benefiting you?** Prior to Apty, one of our biggest challenges was communicating updates to our internally-built software systems to our users out in the field. We relied on email, which just didn't work. Now we KNOW our users see the update notices and most of the time we provide "quick-hit" videos (1-2 minutes) and/or workflows that take users through the updates and changes. ### 4. Seamless Setup and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Apty?** As an administrator, I appreciate Apty’s ease of use and quick setup process. The platform is intuitive and user-friendly, making it simple to create and manage content. From a user perspective, the in-app guidance and walkthroughs are clear, helpful, and enhance the overall experience. Additionally, I would like to thank Mamatha for the smooth support during and after setup, making the entire implementation process even more seamless. **What do you dislike about Apty?** So far, I have not encountered any significant issues or drawbacks with Apty. The platform has met my expectations in terms of functionality and ease of use. If any challenges arise in the future, I trust that Apty’s support team will address them promptly. **What problems is Apty solving and how is that benefiting you?** Apty helps ensure our agents consistently follow important processes and do not overlook critical steps when serving customers. By providing timely guidance and reminders within our applications, Apty reduces errors, improves compliance, and supports smoother customer interactions. This has led to increased efficiency, better service quality, and greater confidence among our agents. ### 5. very useful in helping users of our systems get the extra help needed via workflows and tool tips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Apty?** Being able to implement helpful content for users to help improve quality of work submitted or productivity. Also like the help that in hand via Gagan being able to assist us when ever we need help coding a specific announcement or tool tip **What do you dislike about Apty?** Sometimes the linking to an element can be a bit off or just will not stick as expected and will need some custom script made to implement what was originaly envisioned. But i will say the help when required is very good and quick. **What problems is Apty solving and how is that benefiting you?** We have a processes which cause a lot of queries to fill up specific inboxes and by applying announcemnts, tool tips and worksflow to properly educate our users in teh correct processes this has help to reduce queries. ### 6. Would recommend Apty to any growing team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Apty?** Apty makes it easier for growing teams to stay aligned. As we added new tools and team members, Apty helped ensure everyone had access to in-app support, onboarding steps, and guidance tailored to their role. **What do you dislike about Apty?** Some custom workflows needed extra configuration to get the guides working seamlessly, but their support team was helpful and responsive. **What problems is Apty solving and how is that benefiting you?** As we scaled quickly, we struggled to keep documentation updated and training consistent. Apty provided a flexible framework to support our team as we grew, without needing to build out a large training function. ### 7. Its very easy to use and adds great value **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Dsm, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Apty?** The implementation process was smooth. We were expecting a multi-month ordeal, but with Apty’s support, we went live in just under few weeks. Their onboarding team made a huge difference **What do you dislike about Apty?** Initially, there were some hiccups and few minor things didn’t work as expected on some of our older internal systems, but Apty’s team Quickly patched it **What problems is Apty solving and how is that benefiting you?** Our ServiceNow adoption was lagging. Apty helped us get end-users up to speed without creating multiple manuals or hosting repeated training sessions. The guides made a big impact ### 8. Change management is less stressful with Apty **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Apty?** Apty gave us a structured way to roll out changes without overwhelming users. When we updated our ServiceNow workflows, Apty’s walkthroughs made the transition seamless. **What do you dislike about Apty?** We’d like to see a few more templates for change communication built into the platform, but we were able to customize what we needed. **What problems is Apty solving and how is that benefiting you?** Our IT team used to get flooded with queries every time a new feature or update was released. With Apty, we now guide users through those changes proactively, reducing frustration and chaos. ### 9. Apty for Ariba/Concur **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Apty?** We really like the ease of use of the application (there is a somewhat steep learning curve) and the support we received from the implementation team and ongoing support. The end users are grateful for the functionality we deployed as we now have developed tooltips, guided workflows and created links for all of our supprt documentation in one place. **What do you dislike about Apty?** Some of the features are quite techy and we do need support from Apty to implement. **What problems is Apty solving and how is that benefiting you?** We deployed over Ariba and Concur, both systems we have received feedback that they are "too financey" or "not intuitive", deploy Apty has reduced that gap. ### 10. Reduce Process level mistakes by a third **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Apty?** Apty gave us control over how users interact with our tools. By guiding them through exact steps with validations, we’ve seen a huge drop in process errors—especially in finance and procurement. **What do you dislike about Apty?** Some complex flows require a bit of planning to break into smaller tasks for walkthroughs, but that’s more of a learning curve than a flaw. **What problems is Apty solving and how is that benefiting you?** Human errors in processes like PO submissions, contract routing, and invoice handling used to take hours to fix. With Apty, those errors are caught before they happen—cutting correction work by 30%. ### 11. Training & Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Apty?** Apty is a quick way to create training content that users can have quick access too at any time. **What do you dislike about Apty?** Jump Steps can be a little tricky to setup **What problems is Apty solving and how is that benefiting you?** Apty helps provide training content that can be used at any time. ### 12. Our user onboarding is much faster now and consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Apty?** Apty helped us eliminate the guesswork from onboarding. Whether someone joins in Marketing or Customer Support, they get the same clear experience without needing live trainers. **What do you dislike about Apty?** It would be great to have a library of onboarding templates by role or department. We built our own, but some examples would’ve accelerated setup. **What problems is Apty solving and how is that benefiting you?** We used to rely on inconsistent team-level onboarding, which led to knowledge gaps. With Apty, we've built a centralized onboarding flow and reduced ramp-up time by over 40%. ### 13. A Truly Robust & Easy to Use DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan H. | Product Owner (Apty), Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Apty?** Apty is excellent for user adoption, training, and onboarding. The tool makes it easy to develop workflows and the like, which makes development turnaround very fast-paced. In addition, it's very simplistic to use from the end-user and developer perspective since Apty lives in the browser as an extension. I couldn't imagine a better product in this realm. I would highly recommend it to any team that struggles with user acceptance, training, onboarding and/or process alignment. **What do you dislike about Apty?** There isn't much to dislike. Previous complaints about the software have been wholly addressed and now exceed expectations. **Recommendations to others considering Apty:** If you are unsure about Apty, request a demo. Their teams are EXCELLENT and can answer any questions you may have. Apty is the best tool I've experienced which aids in adoption, training, and SOP alignment across any web application. **What problems is Apty solving and how is that benefiting you?** The main problems we're solving revolve around user acceptance, user training, business SOP alignment, and system adoption. We've realized that even with hands-on training, folks do tend to forget some of the specifics surrounding tasks. Apty solves that by always being available for use. **Official Response from Mohd Azam:** > Thanks for your feedback, Dylan. Means a lot to us! As you rightly pointed out, our aim for APty has always been to keep it simple from the end-user perspective. We’re constantly refining the product to make your experience seamless and delightful. Check out our Support page to know more about all the cool stuff we’ve been working on! ### 14. Apty's knowledgeable and dedicated team helped ensure multiple smooth, successful implementations. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey P. | Content Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Apty?** Apty's tools are easy to learn and use, and their team provided excellent support in addressing any questions or issues during implementation. Thanks to the training and education from Apty's dedicated and knowledgable team, I feel confident in our team's ability to manage existing and future implementations going forward. Additionally, the breadth and depth of Apty's analytics provides us with unparlleled insights into user activity that has and will continue to directly inform key business decisions. **What do you dislike about Apty?** A few aspects of the tool are less reliable than others, which required us to utilize more intricate solutions that may be harder to replicate in the future. **What problems is Apty solving and how is that benefiting you?** Low user adoption -- Makes processes easier for users, reducing the number of support tickets and time spent addressing them. Poor data quality -- Less rework needed. Communications -- Best way we've found to reach our users with announcements. **Official Response from Sonam Jain:** > Thanks for your review, Casey. ### 15. Easy to use DAP Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Apty?** The tool is one which anyone without any technical knowledge can get started and you can have your first few workflows implemented in a matter of few minutes. Can be integrated into your page with a few lines of Javascript **What do you dislike about Apty?** Sometimes the tool get's a little glitchy but usually recovers. You also have an option to transalte the workflows but this needs to be manually done would like to it be auto translated. **What problems is Apty solving and how is that benefiting you?** User onboarding ### 16. Easy to use DAP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2025 **What do you like best about Apty?** Quick to put together tooltips and other on screen tools **What do you dislike about Apty?** Deployment to systems outside of group policies can be a challenge. **What problems is Apty solving and how is that benefiting you?** Communication of training materials. ### 17. Apty as a Gold Standard DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Josh H. | Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Apty?** I like the interface, it is intuitive to implement and integrate into an existing system and helpful, also modular to enable interfacing with multiple different sorts of domains. It's useable often and there is good support when issues arise. **What do you dislike about Apty?** Their asset export needs just a teeny bit of work, occasionally a screenshot will be missing in an export, but overall very minimal quibble for a solid platform. **What problems is Apty solving and how is that benefiting you?** Bringing a simple solution to SAAS training! **Official Response from Sonam Jain:** > Thank you for your feedback, Josh. We are happy to be your DAP partner. ### 18. Apty - DAP for Training, Digital Adoption, Change Management, and Data Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Apty?** Apty is an easy to use software, with an excellent Customer Success team and rapid support. They also provide best practices and recommendations based on use cases and problems that we want to solve for, which help the ideation and I don't feel like I have to figure everything out. **What do you dislike about Apty?** DAPs are hard. Creating content requires good zooming in on issues and problems. Good content design is both art and science just like good instruction or psychology, which is highly underappreciated and valued in the technology, adoption, and change management space. **What problems is Apty solving and how is that benefiting you?** Apty is helping us with onboarding and change management. With Apty, we can avoid the training cost and LMD documentation. We are able to leverage the data to measure software utilization and measure how our users and organizations use our software. **Official Response from Sonam Jain:** > Thank you. We are happy that Apty has helped you reduce training costs and LnD documentation. ### 19. Holy Book for Workday **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Apty?** 1. Ease of accessing the Need help widget of Apty in workday. 2. And it helps to resolve our problems when we get stuck somewhere in workday by giving tooltips, workflows and may more. 3. The way we configure/implement the workflows in Apty is very easy and can be learned by anyone. **What do you dislike about Apty?** The reach of Apty tool to people is less. need to create more awareness to people by conducting webinars. So that people can more frequently. **What problems is Apty solving and how is that benefiting you?** Workday platform experience ### 20. Great experience and tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yanesa D. | Financial Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Apty?** I like how easy it is to use Apty and how helpful it has been to our team. The Apty team has been wonderful and helping us implement Apty as well. **What do you dislike about Apty?** I can't think of anything that I dislike about Apty. The tool is great and so is the team. **What problems is Apty solving and how is that benefiting you?** Apty is heping us with consistency throughout our organization. It helps us with making sure everyone is informed of our standards and policies. **Official Response from Sonam Jain:** > Thanks for your amazing response, Yanesa. ### 21. Easy for learning **Rating:** 5.0/5.0 stars **Reviewed by:** Sudharsan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Apty?** I was apty workflow and entry point creator.I created more than 200 workflows and countless entry points. Its very user friendly to the developer as well as end user. its easy for implementation **What do you dislike about Apty?** For Entry point I was mostly using div elements, but the problem is page elements varied by user so its causing the issue most of the time. **What problems is Apty solving and how is that benefiting you?** We are using it for end user training. Previously we use test scripts for to teach the customer and now through apty user learn themself very easily. **Official Response from Sonam Jain:** > Thanks, Sudharsan. Glad to hear your feedback. Our enhanced content creation interface is one of the fastest to build and publish help content. ### 22. Best DAP for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline S. | Training and Content Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Apty?** After working with WalkMe in previous roles and vetting multiple DAPs to bring to my company, Apty is the best value. It does everything we need (walkthroughs, analytics) and the service we receive is excellent. Systems training at my company has improved greatly with Apty. **What do you dislike about Apty?** There are some small enhancements that could be made to improve the content creator side (examples: alerts when a walkthrough breaks following a website update, more flexibility with split/jump steps), but this is very nitpicky. **What problems is Apty solving and how is that benefiting you?** We use Apty for internal Learning and Development and as a productivity booster for 5 commonly used websites within our company. **Official Response from Sonam Jain:** > We're delighted to hear that Apty has been a valuable tool for your company's internal Learning and Development. We appreciate your feedback on potential enhancements and will take it into consideration for future updates. ### 23. I have helped implement apty with great success for many large organizations. **Rating:** 3.5/5.0 stars **Reviewed by:** bailey k. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Apty?** There is a good amount of customization available and I have received fantastic service from their team. **What do you dislike about Apty?** It can be difficult for less technical users to build content within oracle. The element selection feature is not as good as I have seen from other DAPS in oracle. **What problems is Apty solving and how is that benefiting you?** We use Apty in conjunction with simulation-based learning to educate users on new enterprise software **Official Response from shafiq Walji:** > Thank you for sharing! It's awesome to hear about your experience with our Customer Success Team as well as your organization's success in implementing Apty for Enterprise and Mid-Market customers! We've recently implemented our new algorithm for more dynamic applications like Oracle and look forward to your input on its improvement! ### 24. Apty Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Apty?** Apty has a lot of asset types available. You can use the type you need to match the message you need to communicate. **What do you dislike about Apty?** It is not as integrated as I would like. Especially with the ability to edit text in various places. For example, tooltips must be edited in the studio. **What problems is Apty solving and how is that benefiting you?** Apty is able to provide great support for end users to be able to get the information they need to complete their jobs. ### 25. Apty Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Apty?** The new content analytics dashboard is fantastic. **What do you dislike about Apty?** The user interface for the website isn't the best. **What problems is Apty solving and how is that benefiting you?** It is helping users in their cloud based digital transformation. ### 26. Apty Review 50 **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad K. | QC Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Apty?** The simplicity of use and the announcements publish **What do you dislike about Apty?** complicated of some codings like some segmants **What problems is Apty solving and how is that benefiting you?** As I mentioned before, it's about adding the workflows and lurchers and sending surveys **Official Response from Sonam Jain:** > Thank you Mohammad for your feedback. ### 27. Great system and very easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Jane M. | Manager of Talent Systems , Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Apty?** It is customizable and i love how the customer support they provided. We do have a very complex system that struggles our managers to complete the task. **What do you dislike about Apty?** It is web based and it is hard to connect with other system **What problems is Apty solving and how is that benefiting you?** The complex process and the system, it lessen the tickets we are getting **Official Response from Sonam Jain:** > Hi Jane, glad to hear your feedback. Thank you so much. We at Apty strive to provide the best customer experience in the Digital Adoption Market. ### 28. Needs more features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Apty?** Workflows and announcemnets are good features **What do you dislike about Apty?** Dismiss button option not available for workflow **What problems is Apty solving and how is that benefiting you?** Tour of the application on initial login **Official Response from Sonam Jain:** > Thank you for your review. We appreciate your continued partnership with Apty. ### 29. Apty's software helps companies save money and increase efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jacey L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Apty?** The step-by-step instructions make it easy to understand different software. If you do end up getting stuck, the chat box is ready to assist you and get you back on track. The training offered by Apty is seamless and comprehensive, allowing a quick and easy adoption of new and changing platforms, which makes onboarding new employees much more effective. **What do you dislike about Apty?** DAP is relatively young in terms of software categories, and it can be difficult to explain to someone who has never been introduced to the idea before - what it is, how it works, and the benefits it provides. **What problems is Apty solving and how is that benefiting you?** - Allows for a real-time support chatbox, which decreases the number of unnecessary IT tickets - Provides comprehensive training across many popular software platforms, making onboarding new employees more efficient, and training current employees on software changes less hectic. - Analytics allow visibility on how well new platforms are being learned and utilized - Overlay enables users to complete tasks even when they are not entirely proficient on the targeted system. - Users are more independent and self reliant when using various software ### 30. Easy enough to use DAP Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Paolo T. | Digital Learning Product Manager (Adoption & Automation), Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Apty?** I like the interface for content creators, which helps new users quickly get used to building despite not having a technical background. A simplified technical setup regarding the two browser extensions is also a plus. **What do you dislike about Apty?** UX experience when it comes time to testing is cumbersome; a lot of back and forth. Below are critical tools that are missing or need improvement (I would like to see these additions and enhancements). Current features are limiting our options for solutions. -Automation and Automation Control -Dynamic rule engine (More options, workflow completions, specific page load, if/then statements, etc..) -Auto triggers (Related to Rule Engine, i.e. Specific page load, removing the reliance on triggers such as: Launchers, Menu Widget, and Announcement Button) -IDP for standardized User Identifier -eLearning for content creators (Builder Certifications) -Reporting capabilities (Export/Aggregate Dashboard/Custom Dashboard) -Surveys -Chatbot -Solutions Accelerator/Marketplace for prebuilt solutions for widely used apps (Workday/Salesforce, etc..) -Announcement Customization -Icon Customization (Add own icons, alter the transparency of launchers/icons/tooltips) -Segmentation Management -Launcher/Tooltip placement limitation (Cannot place inside the element, only outside) -Better Order Ranking Management -Z-Index Management -Cloud Asset Management -Better Frame Management **What problems is Apty solving and how is that benefiting you?** Apty is helping us solve users' familiarization with the application so they can navigate effectively and have additional contextual information available. ### 31. APTY is new to our Company & am one of the main writers for our workflows in our 2 D365 environments **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | Business Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Apty?** How it allows our associates with a self-paced training option on the actual system that they will be using. The multiple options of element grabbing, bubble placement, & overall flow options really creates an interactive, engaging training session for our Associates. I also appreciate the support we get from our APTY Team - Richa Singh, Niveditha Prabhakaran, & Shreya Ghosh are phenominal. I also love the multiple options of exporting a workflow; we've attached the PDF version to our SOP's and have created many videos for associates that will not have APTY in their remote locations. **What do you dislike about Apty?** It would be nice to have different voices for the APTY Videos other than Joanna & Salli. They're both very robotic and pronounce some words worse than Google Maps. Can we get Sean Connery in there somehow, or perhaps Morgan Freeman? When adding a Workflow to a Checklist, it'd also be nice for the list to be in alphabetical order. It is super frustrating to have to scroll through that list to find a workflow. The floating element grid is 3x3, for some of the workflows we've created, we found that a 5x5 grid would've been more suited to our needs. **What problems is Apty solving and how is that benefiting you?** It's given us the opportunity to train our Associates on the actual system and screens that they'll be using. APTY also allows us to ability to not have a Trainer hover with the Trainee the entire time. The tracking capabilities gives us vision of what is & isn't working for our people. ### 32. A great d.a.p. that is constantly growing and getting better. A very enjoyable end user experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Apty?** What I find the most useful about the tool is it's flexibility. At times when we are creating content for our customers the tools at our disposal through apty really help the experience we are trying to create. **What do you dislike about Apty?** I wouldn't say dislike but something we are working on together to solidify is the analytics. D.A.P. analytics can be so broad, vast, and vague that it can be cumbersome to figure out what works best in this area. It's a work in progress. **What problems is Apty solving and how is that benefiting you?** The analytics, amongst other request. Our goal is to create the best content for our clients. Together we are working to make that experience the best it can be. **Official Response from shafiq Walji:** > Thank you for sharing! The input from you and your organization in deep dive workshops has been impactful to inform the next iteration of Analytics! ### 33. Apty is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara K. | Application Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Apty?** Apty is very easy to learn and implement. **What do you dislike about Apty?** Would like more tips on creating Custom Scripts and frames **What problems is Apty solving and how is that benefiting you?** Field validation. Using tooltips for proper creation of contract documents. Tooltips for helping with business processes. Training Workflows. **Official Response from Mohd Azam:** > Thank you, Tamara, for your feedback. Apty is known for its ease of implementation and use, and we’re happy to see you say the same. Please feel free to reach out to your dedicated CSM for any kind of help you need on creating Custom Scripts & Frames. ### 34. Great for workflowds **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Apty?** Apty is very helpful for providing demonstrations on how to complete workflows and tasks, and as such is a real help for training fellow employees. **What do you dislike about Apty?** There are a lot of updates that don't necessarily mesh with our LMS, meaning we often have to reset or repeat work-flows **What problems is Apty solving and how is that benefiting you?** Apty assists with explaining how to accomplish tasks that are simple, but somewhat specialized. I would say that it saves us a fair bit of time in explaining how to accomplish these tasks. ### 35. APTY **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Apty?** Apty helps with the adoption of our applications such as UKG. APTY has made the process of creating user guide easier. APTY is simple and very user-friendly to use. Anyone can learn to use APTY. **What do you dislike about Apty?** I would love to see a quarterly release cycle of new features instead of a monthly one. **What problems is Apty solving and how is that benefiting you?** APTY helps with our adoption of new systems. It enables users to self-serve how to complete tasks within our HRMS system. ### 36. My Apty Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse C. | Trainer & Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Apty?** Apty is very easy to learn on the client side **What do you dislike about Apty?** Sometimes creating a jump step can be difficult to setup **What problems is Apty solving and how is that benefiting you?** Apty is great for helping new staff members learn the system they are using to manage the hotel **Official Response from shafiq Walji:** > Thank you! It's awesome to have such a great customer! ### 37. Steep learning curve but great once you get a handle on it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Apty?** Knowing that, with a little initial prompting, our users readily access support at their fingertips. This app reduces our support overheads and helps us to introduce new capabilities, highlighting features without reference to extensive release notes. The support team are very responsive too. **What do you dislike about Apty?** It's tricky to make the most of it, particularly in the early stages of adoption. The support team are great, but it can be challenging to know what support can be asked for if we're unaware of what's possible. **What problems is Apty solving and how is that benefiting you?** We have a small customer support team but a large customer base. Apty helps us reach out to our customers to let them know of what's new, what's coming up and how they can interact with the application. When needed, we've been able to include links that point towards our knowledgebase, meaning out previous support resources have not gone to waste. ### 38. I have had a positive experience with Apty and enjoy using it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Apty?** One of the most helpful aspects of Apty is its ability to provide personalized guidance and support to users, which helps to increase software adoption and optimize productivity. Some of the upsides of using Apty include: Improved productivity, Enhanced user experience, and Cost-effective. **What do you dislike about Apty?** There are not many downsides to Apty. Our organization has enjoyed implementing and using the software to enhance the employee learning experience. **What problems is Apty solving and how is that benefiting you?** The on-boarding process is faster and more automated for new employees. ### 39. Perfect Tool for Change Management in a Down Economy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Apty?** When I mention the results from Apty features, my clients think it's too good to be true. From decreasing data inaccuracies in Salesforce to developing automatic workflows in Workday. Announcements are used to increase communications, build in reminders, and improve software onboarding experiences. **What do you dislike about Apty?** Like another reviewer stated, I wish I started telling my clients about Apty sooner. **What problems is Apty solving and how is that benefiting you?** Onboarding & Training, Scalable Support Solutions, Self-Serve Knowledge Center, Change Management, Data Validations - easy to create content on a no-code/low-code system to administer ### 40. Very clever piece of kit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Apty?** System is a great tool and our Apty colleagues super helpful **What do you dislike about Apty?** Difficult to get user adoption within our business **What problems is Apty solving and how is that benefiting you?** Helping our users work with more efficiently with our existing system ### 41. Powerful digital adoption platform, simplified development tools, and easy people to work with!+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Apty?** While the typical components like workflows and tooltips are great, I find the activity tracking the most exciting. Real data to make real decisions. Additionally, the developer tool is very easy to work with and does not require significant technical aptitude. **What do you dislike about Apty?** As a partner, it is occasionally difficult to figure out how to position the partnership with a company like Apty that is still in its infancy. There are a lot of "new" people at the company and it feels like they are at a growth crossroads where more structure might impact the flexibility and simplicity of their platform. **What problems is Apty solving and how is that benefiting you?** We are solving tangible digital adoption challenges by partnering to implement Apty on top of software implementations we deliver. Training, support, and onboarding have historically been major challenges. The Apty platform modernizes this important component of all software implementations and ongoing support. ### 42. Great software, even better service! **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Apty?** Apty is a great application that has transformed the way new clients onboard and recieve training on ExpoGenie. Although we are extremely pleased with the platform, we are even more ecstatic with the level of service provided by the implementation team, Mukul and Madhuri. They helped to build out all of our critical workflows, managed our changes and helped us go live in less than 4 weeks. I've worked with other software vendors and the Apty Customer Success team was far superior. I would absolutely recommend them. **What do you dislike about Apty?** So far there arent many things to dislike. The application is very easy to use. The Customer Success team is extremely helpful, quick to respond and proactive. Unfortunately, I cant think of any areas to improve just yet. **What problems is Apty solving and how is that benefiting you?** We are using Apty to onboard to new clients onto our platform. We are also using it to reduce the hundreds of support questions that we get every week that can easily be eliminated by Apty walkthroughs. ### 43. Fantastic DAP Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Apty?** The workflows and the tooltips are the life saviors while adopting the new software. The team was able to onboard the new application very fast helping us reduce the cost of training. The experience working with the Apty team has also been great, they're super supportive and responsive. **What do you dislike about Apty?** Currently none, the team is great! It would be great to see more native integration. **What problems is Apty solving and how is that benefiting you?** Adoption. The team was facing difficulties in adopting the new application. Apty was very helpful with the step-by-step guidance. ### 44. Nice team **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Apty?** I'm still getting started with Apty and can see how it will benefit our user base. **What do you dislike about Apty?** I didn't expect it to be so technical. My dev support team has been great, but it's been a slow process. Additionally, I could in-depth training to really think through strategy and how we'll leverage apty long term. **What problems is Apty solving and how is that benefiting you?** Apty is solving the ever-present issue of ineffective training by meeting the customer where they are with training in-app right when they need it. **Official Response from shafiq Walji:** > Thank you for the feedback. I'm Shafiq Walji, and I'm the Director for Customer Success at Apty. Let's partner together and put a strategy and plan together! You can reach out to me at shafiq.walji@apty.io and include your CSM or ask your CSM to set up time with me, and we'll get this rocking in no time! ### 45. A great entry into DAP for our company **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen K. | Sales Enablement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Apty?** The studio editor is easy to use when the element selection is working, and their customer experience/support team has been great. We also love that you can customize the theme of our widgets, tooltips, etc. **What do you dislike about Apty?** Issues with Microsoft CRM integration and their developers are working overseas, which causes some difficulty with timezones. They are VERY helpful when available (Subham has been great), but if/when you experience problems in the US, you'll typically need to wait until the following day for a response. Also dislike the lacking ability to save content to a library. For example, Worflow Steps. You have to either keep recreating the same step in multiple workflows, or you have to save a workflow and keep making copies of it. They need to enhance their software by offering a library/repository so that users can upload/save images/content and save Steps/Workflow templates for frequently used content. **What problems is Apty solving and how is that benefiting you?** We have been able to enhance our onboarding/training experience for new hires, as well as our process standardization for key initiatives in our CRM (e.g. funnel managament) ### 46. Highly useful and functional tool with a couple complexities if you don't have a simple SaaS backend **Rating:** 4.5/5.0 stars **Reviewed by:** Ty S. | Director of Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** Love the walkthrough features and the ability to display specific tips to user types. The fact that I am able to edit most features without having any real coding experience is a huge plus to allow our engineers to focus on product development and let the customer experience team build out this platform. **What do you dislike about Apty?** Really want better customization of things like the "Need Help" widget including location. Also really want more mobile functionality which would be helped by the widget customization as well. **Recommendations to others considering Apty:** Great platform for getting your users started in using the platform. In researching other DAP, we decided on this one primarily because of functionality and ease of use combined with the price. If your product is more customizable, Apty is limited in giving more conditional tips based on a users needs. This can be accomlished through segmentation, but becomes much more complicated to set-up. **What problems is Apty solving and how is that benefiting you?** Helping customers get familiar with the tool that we previously wouldn't be able to contact. Giving the customer resources to find help in using the tool on the fly if they forget how to do something. ### 47. Apty - The Digital Adaption Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan E. | Education and Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** The service and support that is provided by Apty's team of experts will ensure the success of your organization. Their skills and knowledge provide you with the tool necessary to hit the ground running. **What do you dislike about Apty?** If I could change one thing I would have started our digital adaption with this tool vs. waiting until we have deployed in a few areas. Apty will certainly make our digital transformation run much smoother. **Recommendations to others considering Apty:** I encourage you to shop around as you will find that the Apty tool can meet your needs at half the price. **What problems is Apty solving and how is that benefiting you?** Apty is helping us with the end-user adaption of our new ERP system. With Apty we can provide instant confidence to our team members knowing that they will have the steps they need to be successful in their job role from day one. The analytics that Apty provides will also assist us in determining where to focus additional training as well as a gauge if the new system is being used to its full capacity. ### 48. Friendly Apty Representatives **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree G. | Student Intern, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** Our Apty Representative, Joe Fimiani, is one of the main reasons we love working with Apty. Joe works hard to establish a trusting relationship with his customers. Joe goes above and beyond to ensure we are satisfied and happy with our Apty product by doing regular check-ins. **What do you dislike about Apty?** One thing that is a little frustrating is getting past the Apty pop-up widgets. Sometimes the pop-up widgets are in the way of tabs that need to be selected. As a result, the tabs are harder to select. However, this may not be an Apty issue, rather a Clarity issue :) **What problems is Apty solving and how is that benefiting you?** We are currently working towards solving data quality issues within Clarity. This is made possible through Apty. So far, many Clarity users now have the resources to navigate Clarity better through Apty, including me. ### 49. Apty for Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer T. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** Apty is incredibly helpful for new employees to get familiar with processes in our project management software. The workflows and tooltips have been essential for our workforce. **What do you dislike about Apty?** The only downside to Apty was the learning curve of first building out the application to work with our project management tool. Apty had a great support system to help through those challenges. **Recommendations to others considering Apty:** Apty is a great tool to assist people learning new software or to help users who don't have to use an application often. It's a tool that helps end-users be more independent with new or unfamiliar applications/software. **What problems is Apty solving and how is that benefiting you?** The largest issue that Apty has helped with is onboarding. The tool has allowed new employees to become more independent faster with our systems and processes thanks to workflows, validations, tooltips, etc. ### 50. Easy to use SaaS and a reliable digital adoption solution **Rating:** 4.5/5.0 stars **Reviewed by:** Brijesh K. | Sr. Consultant - Workday Adoption, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Apty?** Apty has helped us with many enhancement requests in player. Easy-to-navigate workflows make it easy for new users to complete tasks. Customizations in the Admin portal are simple. The product team is supportive of complex requirements. Support is available for workflow customization if in case the system UI has some upgrades. **What do you dislike about Apty?** We had issues with extension distribution for our end users following articles but that's fixed now. Users can't go back to the previous step and needs to start again. Guide steps appear abruptly at wrong positions if the previously used workflow is not closed or completed. **What problems is Apty solving and how is that benefiting you?** We are migrating new companies to the group on Workday and target new users with easy onboarding with the help of Apty. ## Apty Discussions - [Can your product send emails](https://www.g2.com/discussions/26645-can-your-product-send-emails) - 1 comment, 1 upvote - [We have our own internal application. Will Apty work on it?](https://www.g2.com/discussions/we-have-our-own-internal-application-will-apty-work-on-it) - 2 comments, 1 upvote - [Does Apty Support multiple applications? Is there flexibility to link between applications?](https://www.g2.com/discussions/does-apty-support-multiple-applications-is-there-flexibility-to-link-between-applications) - 2 comments, 1 upvote - [Does Apty Support Mobile Apps?](https://www.g2.com/discussions/does-apty-support-mobile-apps) - 1 comment, 1 upvote - [Is there any way through which I can go back to the Previous Step??](https://www.g2.com/discussions/15131-is-there-any-way-through-which-i-can-go-back-to-the-previous-step) - 1 comment, 1 upvote - [View Apty pricing details and edition comparison](https://www.g2.com/products/apty/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+18%3A52%3A24+-0500&secure%5Bsession_id%5D=da1a8a5b-b15f-4428-a135-032ba1857dca&secure%5Btoken%5D=31bb8305b37528fb172b89f29a6532a6630421a8c66f69a068460428cc0b4652&format=llm_user) ## Apty Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Apty Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (560 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (536 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,709 reviews)