Apty Reviews & Product Details

We've internally branded Apty as 'Alfred' - a little helper we've integrated into ServiceNow, Workday, and Salesforce. During the time of implementation, we had a ton of incredibly positive feedback, as it was finally teaching our user base how to use our SaaS software the *right* way. It has streamlined how we implement new workflow processes and has greatly assisted not only our non-technical users, but also our back-end corporate teams to help be reminded how to perform certain tasks.

There was a lot of work put into our onboarding experience, primarily when it has to do with benefits. In Workday, the process is long and arduous and can take many hours to complete start-to-finish. With Apty in place, we reduced our call volume of benefits-related questions (during onboarding & open enrollment) by 60%. We have seen continued success with Apty. Review collected by and hosted on G2.com.

For sites with a ton of complexity or bespoke web solutions on their site, Apty can have a hard time identifying the right elements to attach to. It sometimes is also a bit challenging to use for larger processes, both from the administration/maintenance perspective and initial implementation. Review collected by and hosted on G2.com.

Ability to communicate directly and instantly with our Users for system updates and feature enhancements via announcements, "quick-hit" training videos, and workflows. Review collected by and hosted on G2.com.

I can't say this is a dislike because I'm not sure of alternative. We use Apty mostly in our custom-built apps and there are some instances where we need Apty's support to help us build some workflows. Apty support and guidance has been great, so this is just a minor inconvenience. Review collected by and hosted on G2.com.

As an administrator, I appreciate Apty’s ease of use and quick setup process. The platform is intuitive and user-friendly, making it simple to create and manage content. From a user perspective, the in-app guidance and walkthroughs are clear, helpful, and enhance the overall experience. Additionally, I would like to thank Mamatha for the smooth support during and after setup, making the entire implementation process even more seamless. Review collected by and hosted on G2.com.

So far, I have not encountered any significant issues or drawbacks with Apty. The platform has met my expectations in terms of functionality and ease of use. If any challenges arise in the future, I trust that Apty’s support team will address them promptly. Review collected by and hosted on G2.com.

Being able to implement helpful content for users to help improve quality of work submitted or productivity. Also like the help that in hand via Gagan being able to assist us when ever we need help coding a specific announcement or tool tip Review collected by and hosted on G2.com.

Sometimes the linking to an element can be a bit off or just will not stick as expected and will need some custom script made to implement what was originaly envisioned. But i will say the help when required is very good and quick. Review collected by and hosted on G2.com.

Apty makes it easier for growing teams to stay aligned. As we added new tools and team members, Apty helped ensure everyone had access to in-app support, onboarding steps, and guidance tailored to their role. Review collected by and hosted on G2.com.

Some custom workflows needed extra configuration to get the guides working seamlessly, but their support team was helpful and responsive. Review collected by and hosted on G2.com.

The implementation process was smooth. We

were expecting a multi-month ordeal, but with

Apty’s support, we went live in just under few

weeks. Their onboarding team made a huge difference Review collected by and hosted on G2.com.

Initially, there were some hiccups and few

minor things didn’t work as expected on some

of our older internal systems, but Apty’s team Quickly patched it Review collected by and hosted on G2.com.

Apty gave us a structured way to roll out changes without overwhelming users. When we updated our ServiceNow workflows, Apty’s walkthroughs made the transition seamless. Review collected by and hosted on G2.com.

We’d like to see a few more templates for change communication built into the platform, but we were able to customize what we needed. Review collected by and hosted on G2.com.

We really like the ease of use of the application (there is a somewhat steep learning curve) and the support we received from the implementation team and ongoing support. The end users are grateful for the functionality we deployed as we now have developed tooltips, guided workflows and created links for all of our supprt documentation in one place. Review collected by and hosted on G2.com.

Some of the features are quite techy and we do need support from Apty to implement. Review collected by and hosted on G2.com.

Apty gave us control over how users interact with our tools. By guiding them through exact steps with validations, we’ve seen a huge drop in process errors—especially in finance and procurement. Review collected by and hosted on G2.com.

Some complex flows require a bit of planning to break into smaller tasks for walkthroughs, but that’s more of a learning curve than a flaw. Review collected by and hosted on G2.com.

Apty is a quick way to create training content that users can have quick access too at any time. Review collected by and hosted on G2.com.

Jump Steps can be a little tricky to setup Review collected by and hosted on G2.com.