# Apty Reviews **Vendor:** Apty **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 147 ## About Apty Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business does—without retraining or IT overload. ## Apty Pros & Cons **What users like:** - Users highlight the **ease of use** of Apty, enabling quick setup and workflow implementation for all skill levels. (1 reviews) - Users appreciate the **easy implementation** of Apty, allowing quick setup without technical expertise. (1 reviews) - Users value the **easy integrations** of Apty, enabling swift implementation without technical expertise. (1 reviews) - Users appreciate the **easy setup** of Apty, enabling quick implementation of workflows with minimal technical knowledge. (1 reviews) **What users dislike:** - Users experience occasional **compatibility issues** with Apty, such as glitches and the need for manual translations. (1 reviews) - Users experience occasional **software glitches** that can disrupt usage, though the tool generally recovers well. (1 reviews) ## Apty Reviews ### 1. Much Needed Solution for Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Director of Operations and Workflow, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Apty?** This is a solution that my company has needed for a long time. We received demonstrations from multiple DAP companies and working with APTY just felt right. Customer support through the onboarding process has been amazing! **What do you dislike about Apty?** Nothing so far, everything we've asked for they have produced or offered a solution that better fits our needs. **What problems is Apty solving and how is that benefiting you?** Our customers required a lot of onsite support when we onboarded to our platform, APTY will help us grow faster by allow on-screen guidance for the simply processes without our platform. ### 2. DAP is the way to go and APTY keeps it simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Benny F. | Senior Director, Leasing Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Apty?** DAP is the way to go for increasing adoption as well as improve user knowledge of software features. APTY keeps the content creation process simple and direct. It also comes with custom scripting capabilities, so if your software is more complex, you will still have the means to work around it with a custom script. Last but not least, the customer success team is committed to addressing all your queries regarding the tool. **What do you dislike about Apty?** Upgrading the Studio requires new download and installation. As DAP is a space that will continue to evolve, the upgrading process can be made simpler. **What problems is Apty solving and how is that benefiting you?** Continuous training and support, especially for new hire onboarding. Also great for making announcements or introducing hidden product features for the audience **Official Response from Mohd Azam:** > Hi Benny, Thanks for your detailed and amazing review. We’re constantly working on making Apty as easy and powerful as a DAP can possibly be. And yeah, our Customer Success Team is always there to support you, should you need any help! ### 3. Professional. Responsive. Knowledgeable. Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Apty?** Easy-to-navigate Editor and Admin interfaces; Highly customizable user experience; *Super responsive and knowledgable customer service team; Robust data analytics dashboard. **What do you dislike about Apty?** Sometimes it may require engine tuning which involves IT supports and a bit of knowledge of coding. But Apty has a top-notch CS team that went above and beyond for solutions. **What problems is Apty solving and how is that benefiting you?** Providing in-time, on-demand, and in-app guides for users, which greatly reduced the opportunity cost and increased the new application adoption rate and speed. ### 4. Great customer service and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Apty?** The team that helps with any questions or concerns. They are there to reply quickly or schedule a meeting to ensure everything is working well. **What do you dislike about Apty?** Building the information into the system for company use is a bit confusing until you are comfortable with it. **What problems is Apty solving and how is that benefiting you?** A system moving to the Cloud and it is changing the look and feel so this will replace the need for training. ### 5. Excellent tool and Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Procurement Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Apty?** Apty is an excellent self-guided training tool for end-users of any system. You have a ton of flexibility to create new workflows, and the customer care from your Apty representative is personal and constant. Your rep also does a great job of training you to fix issues and add flows and let you know they are there to assist at any time. **What do you dislike about Apty?** Every once in a while, the flows break, but it is still something you can let your rep know about and they can fix the issue quickly if you are unable to. **What problems is Apty solving and how is that benefiting you?** The hope is to allow users to have self-guided training and FAQs at their fingertips instead of reaching out to support. **Official Response from Krishnan Kaushik:** > Hi Michael, Thank you for your review. We have taken your feedback about the flows and we can assure you that we constantly working towards evolving our product to give you a seamless and rewarding experience. Like you mentioned, our Customer Success Team is always there to address your queries. Cheers! You’ll be happy to know that we have released a new feature wherein we notify admins proactively if workflow breaks. ### 6. Great way to add walkthrough tutorials to your web bases software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Apty?** Very knowledgeable support team. They were able to even create some customizations specifically for us. It's effortless from the implementation point of developers and the developers don't have to actually do much at all in order for us to have the tutorials. Several people at my company can now easily manage the tutorials, text, placement, wording, etc. **What do you dislike about Apty?** They are based in India, but do work during USA working hours. Everyone speaks English well, but some do have an accent that might be a little hard to understand if you're not familiar with it. The tool itself does have a learning curve, but they also have training sessions prepared to help you learn it. **Recommendations to others considering Apty:** Work with Apty support to create a custom solution to fill your business needs when it comes to creating training totorials for your websites or web based software. You could try to do this on your own with other software, but why spend so much time, when it can be streamlined with Apty and they can help you get there quckly. **What problems is Apty solving and how is that benefiting you?** Our software is complex, and can be overwhelming for new users. By usign Apty, we can create walkthrough tutorials to help our users get familiar with the system both in a step-by-step manner as well as automatically creating training videos based on the content of the tutorials **Official Response from Krishnan Kaushik:** > Hi, There is no bigger motivation for us, at Apty than our users’ feedback and we thank you for your positive review. Ease-of-use is truly something that sets Apty apart from other DAPs and we’re thrilled that you found value in it. We are a global team that operates out of the US, Canada, Argentina, and India. And you’re right – Our CS team has some of the finest, most hard-working people you’ll meet! Cheers! ### 7. Great customer service with room for improvement on the technical side **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Apty?** Customer service is excellent. I can count on their help and fast response when problems arise. **What do you dislike about Apty?** With each new release of the software, there is a bit of uncertainty in the stability of new features. Requires more attention than preferable with each new switch. Also, our tools are more complex than your standard website and that requires more work and work-arounds than expected when first acquirying a third-party onboarding tool. **Recommendations to others considering Apty:** If you plan to use Apty for your employee onboarding in the standard products such as Salesforce and similar, go for it 100% - the workflows are standard and it should be an easy deployment - their customer service is excellent. If you are using it for end-user onboarding, make sure you have a clear vision of what you want the users to see and how the flow should go. Make sure your architecture is suitable for Apty to work with. Also, for my EU/EEA peers. think about the privacy policy. That being said, I believe Apty will be at your service to help you meet your goals. **What problems is Apty solving and how is that benefiting you?** End-user onboarding for our complex tools. It helps us introduce core features and promote specific ones that we believe can benefit our users. It has helped us contact the non-paying users that don't go through the typical customer journey. **Official Response from Krishnan Kaushik:** > Hi, Thank you for your feedback! We are constantly working towards making your Apty experience as seamless and enriching as possible. We’ve recently launched our “What’s New Webinar”, where we walk you, our customers, through all the new features we’ve added to the Apty product. Reach out to your Customer Success Manager for more details on the next WNW! So far as privacy policy goes, we take data privacy very seriously and have all the major certifications. If you have any queries at all about our privacy policy, just shoot us a mail at info@apty.io. Thanks again for your detailed review! ### 8. Best DAP I have seen or used!! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | Vice President of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Apty?** After being in technology for almost 15 years, I have seen many software implementations fail. Recently we found Apty as a need for a internal built software enablement, and it has far exceeded our expectations. The capabillties, ease of deployment, and back end analytics are like nothing we have ever seen in other solutions. **What do you dislike about Apty?** We have not found any negatives so far. Customer support is top notch! **What problems is Apty solving and how is that benefiting you?** We deployed Apty to support clients using our homegrown software, to increase the speed in which they can onboard with our software. So far, it has really reduced the time in which it takes users to get accustomed to the software. **Official Response from Mohd Azam:** > Thanks for the positive review, Greg! Apty is known for its analytics and its detailed reporting capabilities. We aspire to continue to exceed your expectations with our product. Also, thank you for the shoutout to our amazing CS team members who are always there to provide the best and finest support to our customers. ### 9. Easy Digital Adoption Platform for onboarding and training! **Rating:** 5.0/5.0 stars **Reviewed by:** Valérie V. | Co-owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Apty?** Users often struggle with new systems and in turn, productivity and morale take hits. Apty addresses these challenges with a proven solution that provides in-context assistance and guidance without expensive and time-consuming modifications to the core application. **What do you dislike about Apty?** I can’t think of anything negative. You just have to be aware that it's a web-based application and doesn’t work for desktop applications. **What problems is Apty solving and how is that benefiting you?** With Apty, users are guided to the specific item they require and Apty will validate that entered data is in line with what the application requires. In fact Apty provides the essential "smarts" that all to often missing from or are to expensive to implement on Enterprise level web and cloud applications. After Apty, your users become more efficient and productive. The usage of analytics provide invaluable insights that can be displayed on dashboards or provide the basis for additional guidance, workflows, and automation bots. ### 10. Wonderful onboarding for our Salesforce team. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** Great customer service! Always willing to help if I have a question. Easy to integrate into our system and smooth processes to make updates! Really glad we bought this. **What do you dislike about Apty?** Can be tedious to use at times with creating the self-guided learnings for a user. This is getting better as there is more documentation for training of our users. **What problems is Apty solving and how is that benefiting you?** Apty really helps with bringing new users on board. They can use the self-guided trainings we create rather than creating any trainings on our own separately. Saves us time! ### 11. Very happy with our new Apty DAP!! **Rating:** 4.5/5.0 stars **Reviewed by:** Steven N. | Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Apty?** Apty allows us to communicate significant changes/improvements seamlessly to our Users! Content and Workflow creation is straightforward and reduces the time taken to onboard new starters. **What do you dislike about Apty?** Would like to see a survey tool in future versions. **What problems is Apty solving and how is that benefiting you?** Our Users can navigate our CRM system themselves using the Apty workflows and tooltips we have created. This reduces the time needed for formal training. **Official Response from Mohd Azam:** > Thank you for your review, Steven! We are happy to know that Apty has helped you establish seamlessly communication with your users and streamline onboarding for new users. We have taken your feedback and Watch out for our updates & releases, we may just surprise you with a survey option! ### 12. We have had good interaction with the team and where needed, assistance has been provided. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Apty?** The product is great and delivers the features we need **What do you dislike about Apty?** As a business, we would like to review how the app is working for us and for that ideally we would like a reporting feature/dashboard built for us to download reports **What problems is Apty solving and how is that benefiting you?** Onboarding and training on new system softwares ### 13. All that Apty can do **Rating:** 5.0/5.0 stars **Reviewed by:** Britni F. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Apty?** I like the ability to set and track goals, as well as, the ability to know when a flow has stopped working. **What do you dislike about Apty?** I haven't found anything I don't like about it yet. **What problems is Apty solving and how is that benefiting you?** The ability to fix flows quickly. The ability to track goals and send alerts about those goals. ### 14. Best On-Screen Guidance tool for User Education **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** User Education has never been this effective & easy. Apty has all the functionalities that we need to train our users to fully understand and leverage the software. This is an investment you will not regret as it helps you understand your users with nuanced data & insights on how they use your product. This will help you cater to their needs better and improve user satisfaction. It’s a win-win. **What do you dislike about Apty?** Just the fact that we did not discover Apty sooner. We really could have saved a lot of time & money. **What problems is Apty solving and how is that benefiting you?** We save a ton on training costs now with Apty and have seen a spike in employee productivity. **Official Response from Mohd Azam:** > You said it! With Apty, it IS a win-win for the users as well as the business. Thank you for the detailed review. If you haven’t already, you should check out the activity tracking and goals feature we’d added to our product. Your CSM will be happy to take you through it! You’re going to love it. ### 15. APTY has been a very good platform for guided tours of products. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Apty?** APTY has been an excellent platform for guided tours of products. The support team of APTY is immensely supportive and ready to listen to the client requirements and deliver the required features **What do you dislike about Apty?** As such, there is no feature I dislike, but there are a lot more features APTY can embed in to make the customer experience even better. **What problems is Apty solving and how is that benefiting you?** Guided Tours and communicating to our customers on the product features **Official Response from Mohd Azam:** > Thank you for taking the time to leave us your review! At Apty, we’re dedicated to building a product that truly makes our customers’ experience of it smooth and effective. You’ll be happy to know that we’ve added tonnes of cool new features& updates to Apty – You can check them out here! ### 16. awsome way to provide guidance to users while they navigate through web applications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Apty?** Helped to reduced our tech support task and enriched our user adoption ratio. **What do you dislike about Apty?** nothing i can think of so far while that i dislike **Recommendations to others considering Apty:** you can quickly create your product tour that will enrich the user experience and reduce tech support cost **What problems is Apty solving and how is that benefiting you?** we are edtech firm focused on test prep and online course creation with help of apty we have accelerated our test prep platform adoption significantly ### 17. Native-looking interface to help with onboarding issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Apty?** I really love the native-looking interface and the tooltips are great. It really helps identify where the problem in the onboarding is (as opposed to competitors) during the trial. I really feel that Apty gives you insight as to where users are struggling with onboarding (not just how). I also found it to be really helpful in helping me understand how many people are in a particular process and know where to target users (identify the problem) by segmenting user groups ALL about contextual training and it really guides the users. It was a super easy set-up and I occasionally use the OKR feature to manage and track my goals. **What do you dislike about Apty?** nothing, I really enjoy using apty and hope to continue using it. **What problems is Apty solving and how is that benefiting you?** helps with onboarding, i understand where users are in every step of the process/ and tackle the issues the are having. ### 18. Great Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Apty?** I like how customizable Apty is. Being able to add different languages, segmentation, and having descriptive analytics is great. **What do you dislike about Apty?** I do wish there was additional functionality, such as being able to add 2 actions to 1 step. There are still some bugs as well, such as the full screen mode not working, even when the option is selected. **What problems is Apty solving and how is that benefiting you?** We have been able to create training for our clients. The Analytics piece of Apty is a huge help. ### 19. Game-changing help tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Apty?** Ease of use, ability to turn guided help into slick PDFs with the click of a button. **What do you dislike about Apty?** takes a little time to learn, like any good solution **What problems is Apty solving and how is that benefiting you?** Guided help in a new employee self-service and timekeeping tool. The step-by-step walk-throughs are helpful to team members and have been a big boost for our change management processes. **Official Response from Mohd Azam:** > Thank you for your review. And you’re right, change management issues can so often be resolved with a DAP, and we’re glad we were a part of your CM journey. Even though Apty has been awarded the ‘easiest-to-use Enterprise DAP' award, we continue to find ways to redefine our ease-of-use. Should you or anyone in your team face any challenges in learning how Apty works, reach out to your CSM and they’ll make sure it’s taken care of. We’ve got the best Customer Success team! Feel free to also check out the Apty Support page for any assistance. ### 20. Made Salesforce Adoption Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** KOTTE A. | Lead Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Apty?** Three words that best describe Apty in a nutshell are Uncomplicated, Robust and Impactful. The system is easy to deploy, to learn as well as to use. It is robust whether you use it for a team of 100 employees or 10000. It is built to scale! And you will immediately realize how capable the system is in getting adoption levels up. Plus, you don’t need to know codes to get started with Apty! **What do you dislike about Apty?** Nothing major, was simple to implement . **Recommendations to others considering Apty:** Highly recommend Apty for anyone who is looking to increase their Salesforce Adoption rates. Their support is also incredible. **What problems is Apty solving and how is that benefiting you?** Apty has helped us increase user adoption rates of Salesforce, quickly and quite simply. We have seen a great uptick in how actively users now engage with the software as compared to before. Considering how complex Salesforce can get, Apty has done a tremendous job in helping users not only get started with it but also actively adopt it. ### 21. Very Intuitive, Easy to Create Workflows and Other Content **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Apty?** The workflows are a great way to show our customers within the system how to do set processes. **What do you dislike about Apty?** No dislikes. There's nothing for our use case that is limitted by Apty's functionality. **What problems is Apty solving and how is that benefiting you?** Providing are customers with easier ways to learn how to use our product ### 22. Straightforward, yet powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Apty?** The data-driven information about users is hands down one of the most valuable aspect of Apty. From a Salesforce administrator perspective, users of Salesforce are not often candid about their issues using functions or processes. Apty eliminate the need for that sort of specific user feedback. We are able to create walk thrus based on the metrics measured from Apty's dashboard. Additionally, I love that the core functionality of Apty is an overlay of Salesforce and the Partner Community in Salesforce allowing the users to get an interactive experience on any page. This eliminates some of the limitations for self-service in Salesforce. **What do you dislike about Apty?** There are not any dislikes known at this time. We are still early in the development process. **What problems is Apty solving and how is that benefiting you?** Scalable user training and end-user insights and adoption. ### 23. Great Customer Service, but the Product and UI has Room to Grow. **Rating:** 3.5/5.0 stars **Reviewed by:** Alex G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Apty?** Great service! Relatively quick implementation and turnaround on requests. Startup pricing makes it affordable for new companies that need a straightforward solution to application workflows and built-in learning centers. **What do you dislike about Apty?** The backend UI is quite clunky, requiring you to toggle between a web app and installed app. Customization is more limited than what was expected from a tool like this. **Recommendations to others considering Apty:** Apty wants their customer to be successful and will go to great lengths to ensure you are having a good experience. One added benefit to working with them is you will get the opportunity to shape their product. **What problems is Apty solving and how is that benefiting you?** We needed to startup-friendly platform to host announcements, training workflows, tooltips, and a knowledge base, and Apty meets all of these requirements. Our customers seem to interact easily with the platform, making it relatively easy for them to adopt our technology. ### 24. A Powerful Tool to drive Enterprise Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Bhanu D. | Sr. Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Apty?** We’ve tried a few DAPs before but most of them failed to deliver what they promised when we scaled up. Apty, on the other hand, has been a boon for us in driving software adoption. It is as powerful & efficient as it is simple, and that’s the best part for me – No fuss. No hassles. **What do you dislike about Apty?** We decided to go with Apty after carefully studies multiple options. We don’t have any complaints so far with Apty. **What problems is Apty solving and how is that benefiting you?** Apty has accelerated our onboarding & training processes to a great extent. ### 25. The best DAP solution available! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Apty?** Apty is a really user friendly solution. Easy to setup and whit a quick return on investment **What do you dislike about Apty?** We should have start using the solution earlier :) **Recommendations to others considering Apty:** Just give it a try and you will be convinced about the solution **What problems is Apty solving and how is that benefiting you?** For us the biggest benefit of using the solution is the user adoption of our new ERP system ### 26. Digital Adoption Platform - solid product that can used for more than just training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2021 **What do you like best about Apty?** Flexibility in the platform do to a variety of functions. Ease of use and allows us to put this platform on top of some of our ERP's. **What do you dislike about Apty?** Early in using the platform so nothing at the moment. **What problems is Apty solving and how is that benefiting you?** This platform addresses many different issues in the market such as onboarding, training, change management, automation and support. **Official Response from Mohd Azam:** > Thanks for your review. Happy to see you’ve realized value from how highly customizable Apty is and how we help effectively resolve a wide range of business-critical issues. ### 27. Raising the bar on Digital Adoption Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Apty?** It goes beyond simple help screens to include workflow and automation as well as auto-pilot. Easy to use and implement. **What do you dislike about Apty?** It doesn't yet work with thick-client applications. **What problems is Apty solving and how is that benefiting you?** We are improving productivity and compliance of CRM and field service systems by implementing data verification at field-level rather than screen level. **Official Response from Mohd Azam:** > Thank you for your review. We are continuously working towards making Apty the best enterprise-ready DAP in the market. Also excited to see that you are able to ensure compliance with our product. ### 28. Apty for onboarding new customers **Rating:** 4.0/5.0 stars **Reviewed by:** Gadi V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Apty?** Speedy and reactive UI, modern look and feel, great Support team, great Implementation Engineers, receptive Product team. Priyanka is an amazing asset to the Apty team. We are fortunate to have Amit on our side pushing for our critical enhancement requests and bug fixes. **What do you dislike about Apty?** Can be difficult to edit workflows at times having to navigate between an app and various browser extensions as well as web app. **Recommendations to others considering Apty:** If something is not happening via self service, their service team is very reactive and super helpful. **What problems is Apty solving and how is that benefiting you?** Onboarding New Customers through an application interactive journey. ### 29. A Powerful Onboarding Software with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** Apty is definitely among the Top 3 Onboarding software which I highly recommend. The fact that while they make our in-house support teams almost redundant, their own support team is ALWAYS there to guide you with any doubt or help you need. It’s amazing how much time & effort we now save, thanks to Apty. **What do you dislike about Apty?** It is not really a negative thing, but for a growing company of their size I am really surprised that they provide impeccable 24/7 support. It is very impressive because this was something that I was quite skeptical about initially. **Recommendations to others considering Apty:** I recommend Apty. Different businesses have different needs, but I say give it a try before you decide. You may just fall in love with it like I did. **What problems is Apty solving and how is that benefiting you?** I know of other leading DAPs that promise a lot more than they actually deliver. But I would personally go for a product that delivers on its promise than anything else. At the end of the day, the value that I get from Apty is far beyond what I would have expected and that is all that matters. ### 30. Easy to deploy and quick to deliver impact **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Apty?** Apty is a complete package that exceeds all expectations. It is possibly the only one which goes way beyond the typical functions of a DAP and surprisingly easy throughout for a tool with such strong capabilities. An intelligent software adoption product that helps you answer the right questions by helping you understand user behavior before you design a remedy for adoption! **What do you dislike about Apty?** More a suggestion that would make this product a more complete – I wish there were more styling options or customizations available for the announcements. **What problems is Apty solving and how is that benefiting you?** Continuous training and support Seamless Remote onboarding Decrease in Customer support tickets& calls Automation of routine tasks Among many others ### 31. Online Onboarding and Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Apty?** Apty is a good tool as it is not complicated, robust and impactful. The system is easy to to learn as well as to use. Apty can support small to large number of team without any difficulty. It can be easily scalable, and the user does not need to know any code. **What do you dislike about Apty?** No major issues; easy to use and find a workable solution. **Recommendations to others considering Apty:** Good tool to leverage **What problems is Apty solving and how is that benefiting you?** Using Apty , we have seen improved user adoption rates of Salesforce, quickly and quite simply. Considering the complexity of the Salesforce, Apty's was very helpful in getting users on-boarded quickly. ### 32. Enterprise Software Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Apty?** Ability to onboard thousands of users simultaneously with very little effort and personalization of user experience on our systems, also appreciate the quality of support. **What do you dislike about Apty?** Apty is adding great features very rapidly, way too quick for our organizations ability to deploy. **Recommendations to others considering Apty:** Cool features and simple deployment makes it easy **What problems is Apty solving and how is that benefiting you?** We use Apty to ensure all users are fluent with our systems and also to improve certain processes relating to business. Apty has been crucial in helping us drastically increase our user adoption rates. ### 33. A Powerhouse tool that is built to drive quick results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Apty?** An incredibly powerful tool that has everything and more you would expect out of a DAP. It is versatile, dynamic, simple yet super rich in features. The more we use Apty, the more the validation that we made the right choice. We’ve heard great things from our users too about the ease of use. We couldn’t have found a better tool than Apty. **What do you dislike about Apty?** I have to honest and admit that I have yet to find something disappointing in the product. **What problems is Apty solving and how is that benefiting you?** We’ve seen a lot of benefits across several areas – be it fixing of erroneous entries, streamlining and simplification of some business processes, code-free creation of help content, tackling mundane jobs in a jiffy, thanks to automation, information distribution and consumption. ### 34. No more guesstimation. Apty’s Data-driven Insights is a game- changer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** In my experience of using Apty, the insights that it provides, about how users work with the applications, have been transformative. We now have data to help us better understand them, so we can personalize workflows and give them just what they want – maximum impact, minimum effort. This has been such a boon for us since we no longer have to guess where they are struggling or spray and pray! **What do you dislike about Apty?** I really have yet to get there. So far so good. **What problems is Apty solving and how is that benefiting you?** Apty has helped us understand the bottlenecks in software adoption from the users’ perspective. this way we can adapt to their needs and give them the right help at the right time as opposed to assuming things. ### 35. A Powerful Tool for Improving Software Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Naren S. | Assoc. Director - Data Analysis and Reporting Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Apty?** The fact that our employees can train themselves with Apty- from the convenience of their workstations, their screens, any time they need help. That’s significant man-hours and the training costs saved! Plus, employee performance is better, and errors have drastically reduced since we implemented Apty. **What do you dislike about Apty?** While setting up everything from scratch, you might feel a little impatient. But once that part is done, it’s a cakewalk. **What problems is Apty solving and how is that benefiting you?** We had issues with our software usage and adoption rates. It was a growing concern for us that didn’t seem to improve with traditional training methods. But since implementing Apty we’ve witnessed a huge spike in our adoption rates, employee productivity. We also feel like important communications are more efficiently handled now. ### 36. Software adoption , training workflows , user onboarding Apty provides all solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjeet A. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Apty?** Apty software suite helped us with the software adoption challenges and to deliver customized product training. **What do you dislike about Apty?** With new updates, so far I am happy with the product offerings **What problems is Apty solving and how is that benefiting you?** We have improved our conversion ratio from free trial to paid customers ### 37. A must-have tool for every employee-focused Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** We spend way lesser time onboarding and training our new employees and the learning curve drastically shorter. Thanks to Apty, we no longer have to worry about whether or not they will be able to understand and use applications. We know it works and even in case of new releases, we know Apty will take care of making it a success. **What do you dislike about Apty?** Nothing negative, really. I’m impressed with what they have already, and I can’t to see what the future of analytics will be… If I do come across something that I am unhappy with, I will be sure to update. **Recommendations to others considering Apty:** A must-have for us. Could be for you too! **What problems is Apty solving and how is that benefiting you?** Higher employee productivity, higher ROI, higher revenue ### 38. Robust value for great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Apty?** Initially, we were on the lookout for just an onscreen guidance tool. But the more we learned about Apty the more interested we got, because it is a complete solution **What do you dislike about Apty?** I’m just going to say that for all the amazing things that Apty has enabled us to do, I just wish it could somehow rollout email notifications to users that have unfinished workflows. I think that can really take things up a notch. I’m pretty sure this feature doesn’t exist with any other product either, but it could be amazing if Apty could pull this off. **Recommendations to others considering Apty:** Here’s a powerful little tool that will surprise you with its capabilities! I most certainly would urge you to try Apty. It’s worth every penny. **What problems is Apty solving and how is that benefiting you?** It helps our employees get proficient with the various software they use. But the biggest benefit is that it counts on data to get things done. The analytics has helps us understand and fix many loopholes that we didn’t even know existed! ### 39. Business partner -Uniqally **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about Apty?** We are a small team that has been struggling with software adoption for years now. Since ours is a niche & rather complex product, managing our support has been a nightmare. Our users need handholding at every step. For us, Apty has truly been a game changer on many levels. **What do you dislike about Apty?** I really haven’t come across a situation where I would have liked a feature to have been there but didn’t find it. Apty is end-to-end **Recommendations to others considering Apty:** Just go for it. I cannot stress on this enough – you don’t have to reinvent the wheel and grope in the dark trying to increase your user adoption. Trust the experts to do it for you. I really recommend Apty to anyone struggling with software adoption. **What problems is Apty solving and how is that benefiting you?** Helping our users understand our product in all its depth is no longer a challenge as they can now explore it independently, and at their own pace. ### 40. Feature-loaded and Most user-friendly Software Adoption Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** Apty is just as feature-loaded and more user-friendly than any other DAP around. It is not every day that you come across a product that is relatively young in the market but can give even the most seasoned players in the market a run for their money. **What do you dislike about Apty?** I chose Apty because I liked it the best of all. I can’t think of anything negative. **Recommendations to others considering Apty:** I would recommend Apty to every business that uses any software and web-based applications! You can take my word for it because I chose Apty after having thoroughly researched and assessed all its competitors. If you are looking for a new-age on-screen guidance tool that is built to help you understand users & their needs, look no further. **What problems is Apty solving and how is that benefiting you?** Apty helps us with many critical tasks. We’ve reduced our onboarding time, improved employee experience & productivity and increased software adoption significantly. ### 41. Big step forward in terms of user adoption for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Apty?** I like the effort and flexibility shown by the APTY team to helping us come up with solutions to our user adoption issues faced throughout our software processes. **What do you dislike about Apty?** Nothing to realistically dislike. I would like to be free but that's unrealistic. **Recommendations to others considering Apty:** Get a proof of concept and see the value they can deliver to your organisation. **What problems is Apty solving and how is that benefiting you?** We have improved user adoption by taking shortcuts when navigating through the application. We have improved knowledge by including extra information on demand in the overlay. Training can be delivered remote through the workflows and we can provide support via the APTY application reducing our support overhead. ### 42. Best On-screen Guidance Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2020 **What do you like best about Apty?** Apty has one of the most cordial teams. They were guiding us throughout the trial and testing phase as a result we were able to check the compatibility of Apty across all applications. We like the way their in-app walkthroughs worked to show people how to use the program. **What do you dislike about Apty?** Creating content in Apty is easy once you get the hang of it, but if you have any problems their customer success team can quickly show you how to fix it. **Recommendations to others considering Apty:** If you're looking for a digital adoption solution that's easy-to-use yet effective, go for Apty. **What problems is Apty solving and how is that benefiting you?** It has helped us with most of our web applications used across the organization. We have a lot of irregular users who don’t need to use all the applications that often. We use Apty to help them complete their work without relying on additional support. We were also able to use their chatbot to automate some basic tasks to save time. ### 43. APTY review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Apty?** easy to use and easy configurable. Total cost of ownership **What do you dislike about Apty?** not much dislike the software. they can add more features **Recommendations to others considering Apty:** great tool for user adoption. **What problems is Apty solving and how is that benefiting you?** user adoption and Easy for End user training ### 44. Best Onboarding Tool for management of users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Apty?** The step by step process to onboard users onto the tool is one of the best features of Apty. Apty introduction video gives a clear idea on how to use the tool which would be really useful for new users. **What do you dislike about Apty?** Till now I haven't faced any issue with Apty, will update the review incase I found any issue in future. **Recommendations to others considering Apty:** If you are looking for less expensive tool which does user management really well then you should definitely choose Apty. This has proper documentation and tooltips on how to use the tool which helps in faster usage and understanding of the tool. Easy to integrate with existing applications, integration with existing application was always a tedious task before Apty. **What problems is Apty solving and how is that benefiting you?** Currently we use Apty along with the human capital management solution to have a proper on-screen guidance. This helps in proper guidance from creation of a position to conversion of worker to employee and further more. All the process looks easier when Apty is used, previously it used to be lot of tedious process and involved huge amount of time. If we continue having same advantage we are planning to integrate Apty with more applications like visualizations. ### 45. Analytics that make sense **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2020 **What do you like best about Apty?** Features in the apply are really notable, I like all of the features and everything is helpful for the analytics part. Detailed analytics and insights are provided by Apty to help us know where our employees are stuck and how the overall process is moving. Before Apty we never know where the employee is stuck and it took lot of time to resolve the issue, after this we are saving lot of time. ToolTips provided are of great use. Customization of reports is also a great feature. **What do you dislike about Apty?** I don’t dislike anything, but the visualization of some reports could be improved and new visualization tools can be added for better understanding. Hoping this would be updated in future releases. **Recommendations to others considering Apty:** If you want to have detailed analytics and insights then Apty would be the right choice. This gives better visualization of the analytics data which helps in better understanding. Apty even provides ToolTips which helps in better understanding the application and self resolution incase of any issue with the use of ToolTips. Using Apty user management becomes much easier and time saving process, if you are wasting lot of time in user management then Apty would help you resolve this issue. **What problems is Apty solving and how is that benefiting you?** We have seen a roughly 85% decrease in help desk requests for most difficult tasks since implementing Apty as the employees use tool and get the information directly instead of contacting the help desk. Our business is moving forward and faster as a result of Apty. ### 46. Easy and works great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Apty?** I’ve used other products like this at different companies and they were kind of a pain to set up. I was honestly pretty skeptical this one would be any better, but it is. The editor where you create Apty content is simple and doesn’t require a lot of custom coding or scripting to get it to do what you want - the same cannot be said for some of the other on-screen guidance tools. **What do you dislike about Apty?** It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically. **Recommendations to others considering Apty:** Apty's editor is what makes it stand out from it's competition. I can't stress enough how much easier it is. **What problems is Apty solving and how is that benefiting you?** We run Apty on top of our ERP to help decrease the amount of support tickets and training we have to handle. It’s helped a lot so far. Users seem pretty responsive to it and can most often get the answers they need. ### 47. Apty helps us empower our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Apty?** Apty is an intuitive and robust Digital Adoption platform with very powerful capabilities. Our customers have been able to successfully navigate through and use our product without raising support tickets or making frantic calls to us for help. This is a dream tool for every SaaS product that wishes to empower their customers. **What do you dislike about Apty?** Our experience with Apty has been extremely positive so far. **What problems is Apty solving and how is that benefiting you?** Our Customer Success team is now finally able to focus on expansion as opposed to just resolving support related issues! Apty has empowered them apart from helping our customers with software adoption. ### 48. Customer Success Manager at SAAS based Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Apty?** Apty has helped us to increase product adoption from the end-user perspective and also help us in capturing insights like most used features of the product which is a remarkable element..! **What do you dislike about Apty?** I really have yet to get there. So far so good. **Recommendations to others considering Apty:** Must go for Apty to improve customer experience and product adoption. **What problems is Apty solving and how is that benefiting you?** User Product Adoption, Provide insights about product usage.. ### 49. Terrific product, incredible features and affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Apty?** It has all the necessary features to make user onboarding better. They have numerous features for guidance and spport most of which can be implemented immediately. The great point is they are affordable and give high quality of support. **What do you dislike about Apty?** We faced some problems to create a few complex data validations in a specific way but this was updated in their latest version. **What problems is Apty solving and how is that benefiting you?** We were using it over our clarity PPM solution. The flow was easily created and helped our employees immediately. The product is very interactive and engaging. It makes the whole process fast and saves time. ### 50. Useful and Unique Extension **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinav B. | Associate Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Apty?** It's designed in such a way that it will help the user to navigate properly through various steps. So, it makes the process very easy for the user to understand it and complete it with the help of the Apty. All it needs just a browser extension and then it will automatically starts working. **What do you dislike about Apty?** One thing I dislike is that, user can't go back to the previous step. He/she needs to start the whole process again. Like here I used it with Salesforce and faced this issue. **Recommendations to others considering Apty:** It's the best in the market as of now. It properly guides and navigate the user to complete the whole process. I have used this for the Salesforce and to install it, all it needs a browser extension and started working automatically. **What problems is Apty solving and how is that benefiting you?** Currently, I am using it on salesforce org and one internal organization app. And it really helps, specially for the new user to understand the navigation processes. ## Apty Discussions - [Can your product send emails](https://www.g2.com/discussions/26645-can-your-product-send-emails) - 1 comment, 1 upvote - [We have our own internal application. Will Apty work on it?](https://www.g2.com/discussions/we-have-our-own-internal-application-will-apty-work-on-it) - 2 comments, 1 upvote - [Does Apty Support multiple applications? Is there flexibility to link between applications?](https://www.g2.com/discussions/does-apty-support-multiple-applications-is-there-flexibility-to-link-between-applications) - 2 comments, 1 upvote - [Does Apty Support Mobile Apps?](https://www.g2.com/discussions/does-apty-support-mobile-apps) - 1 comment, 1 upvote - [Is there any way through which I can go back to the Previous Step??](https://www.g2.com/discussions/15131-is-there-any-way-through-which-i-can-go-back-to-the-previous-step) - 1 comment, 1 upvote - [View Apty pricing details and edition comparison](https://www.g2.com/products/apty/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-05+05%3A37%3A42+-0500&secure%5Bsession_id%5D=b7dca083-c3fc-4e53-9a1a-7125f23bc5a8&secure%5Btoken%5D=1da41fdccef4bb024d85adde0eb557b25976cce523101a0ed3f819918c155c16&format=llm_user) ## Apty Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SynXis Property Hub](https://www.g2.com/products/synxis-property-hub/reviews) - [Workday Adaptive Planning](https://www.g2.com/products/workday-adaptive-planning/reviews) ## Apty Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Apty Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (550 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (518 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)