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By Apty
How would you rate your experience with Apty?
Knowledge Base
Based on 29 Apty reviews.
Provides a repository of information that can be used by those seeking support.
Searchable Articles
Based on 27 Apty reviews.
Makes articles in the knowledge base searchable on the web.
Community Forums
Based on 23 Apty reviews.
Enables users to engage with other users to solve common issues.
Mobile Optimization
Optimizes the customer self-service experience on mobile devices
Personalization
13 reviewers of Apty have provided feedback on this feature.
Gives the user targeted, personalized results based on their activity or preferences
Branding
As reported in 14 Apty reviews.
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
Based on 13 Apty reviews.
Automates some or all operation related tasks
Artificial Intelligence
Based on 11 Apty reviews.
Utilizes artificial intelligence to improve workflows or customer experiences
Integrations
Based on 12 Apty reviews.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Survey Implementation
52 reviewers of Apty have provided feedback on this feature.
Allows you to deploy NPS surveys to users.
Data Analysis
As reported in 57 Apty reviews.
Analyzes user survey responses and information in the application.
User Segmentation
Organizes users into predefined groups and provides different responses based on group.
Multi-Language Support
This feature was mentioned in 46 Apty reviews.
Supports multiple languages.
Behavior-responsive Messaging
As reported in 48 Apty reviews.
Provides responses based on user behavior and feedback.
Audio-visual Walkthroughs
53 reviewers of Apty have provided feedback on this feature.
Supports audio and video-based walkthroughs.
Text Bubble Walkthroughs
Based on 58 Apty reviews.
Supports text bubble walkthroughs.
AI Text Summarization
Condenses long documents or text into a brief summary.
Integration
Enables integration with web-based software, websites, or other software applications.
Communications
Provides cued prompts, messages, tooltips, notifications and branded tutorials.
Analytics
Manages user interactions and analyzes user behavior data within the software or application.
Customer self-service
Supports self-service features like troubleshooting, form completion, or knowledge base access.
In-app guidance
Provides in-app guidance on company-specific tools and workflows for onboarding.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
