--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1666 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1666 scale: '5' date_modified: '2026-09-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,666 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Aircall's **ease of use** essential for effective communication and seamless workflow integration. (228 reviews) - Users find Aircall's **easy integration** with CRM and helpdesk tools enhances communication efficiency and workflow management. (91 reviews) - Users commend Aircall for its **reliability** and seamless integration, making customer support efficient and straightforward. (90 reviews) - Users find Aircall's **intuitive design** exceptional, facilitating easy setup and enhancing communication for all team members. (89 reviews) - Users value Aircall for its **automatic call recording** , enhancing record-keeping and improving communication efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often face **connection issues** with Aircall, including low call quality and frequent disconnections during calls. (62 reviews) - Users often face **call issues** with Aircall, including uneven call distribution and connection problems affecting communication. (49 reviews) - Users report **dialer issues** with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging. (44 reviews) - Users indicate that Aircall lacks **text handling and individual voicemail features** , impacting communication efficiency and usability. (37 reviews) - Users experience occasional **slow loading** issues with Aircall, particularly when syncing call logs and real-time updates. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 25, 2026 **What do you like best about Aircall?** The interface is clean, the product walkthrough was very helpful as well. For some business, the AI voice agent might come in handy **What do you dislike about Aircall?** They have a minimum 3 user policy, would be great if that changes **What problems is Aircall solving and how is that benefiting you?** Business calling and texting platform. Also, seems to be useful for outbound calling via voice agent, (yet to explore, seems interesting) **Official Response from Oona Pecson:** > Hi there, Thanks for the great review! We’re happy to hear that the clean interface and guided setup made getting started easy. Additionally, we really appreciate your feedback and will relay this to the team. If you have any other questions or need further assistance (or if you’d like a quick outbound demo with AI Virtual Agent as you explore it further), please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 2. Consistent Call Quality and a Stable Desktop App for High-Volume Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 26, 2026 **What do you like best about Aircall?** Call quality was generally very consistent. Even with a remote team, the desktop app stayed stable and handled high call volumes without crashing **What do you dislike about Aircall?** The mobile app didn't feel as polished as the desktop version. I often ran into lag or connectivity issues when trying to take calls away from my desk **What problems is Aircall solving and how is that benefiting you?** It solves the challenge of managing and tracking customer calls by providing a centralized, easy-to-use phone system that integrates with the CRM. It has improved our efficiency and visibility by automatically logging calls and giving the team quick access to customer information. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! It's great to hear that Aircall is powering your high-volume team, and that the CRM integration and automatic logging are boosting efficiency and visibility. However, we're sorry to hear about the mobile app issues you’re facing. We’re actively improving performance, and we’d love to take a closer look. Please reach out to our Support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team ### 3. User-Friendly Interface but Frequent Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald J. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 09, 2025 **What do you like best about Aircall?** I especially like the user interface of Aircall. It is very nice and contributes positively to the overall work experience. The interface makes my work more enjoyable and efficient by allowing me to easily access my contacts, calls, missed calls, and all other conversations I've had, thereby enhancing the user experience. Additionally, I found the initial setup of Aircall to be extremely easy, which facilitated a swift transition to using the platform. **What do you dislike about Aircall?** I am somewhat frustrated by the constant updates Aircall undertakes. Frequent updates can become a bit overwhelming, and I feel that the experience would be more enjoyable if there were fewer updates. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to efficiently address customer service issues, provide solutions instantly by putting calls on hold when needed, and enjoy the ease of accessing contacts and call histories through its user-friendly interface. ### 4. Its perfect for work! **Rating:** 5.0/5.0 stars **Reviewed by:** Katia N. | Telemarketing Agent, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 20, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** I like how easy it is to manage calls and how well it integrates with other tools. It makes communication more organized and accessible for the whole team **What do you dislike about Aircall?** At times, call quality can be inconsistent, and some features could be more customizable **What problems is Aircall solving and how is that benefiting you?** Aircall helps centralize calls and communication, making it easier for teams to track conversations and follow up with customers. This improves organization and saves time **Official Response from Francis Ramos:** > Thanks for this positive review, Katia! We're glad to hear that the features are making your work more efficient and that you're making the most out of your Aircall experience. Thanks again for choosing Aircall! ### 5. Integrate Perfectly, But Recording Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Cristhian David M. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** December 01, 2025 **What do you like best about Aircall?** I love Aircall's ability to integrate with other programs, which significantly expands its functionality and allows me to easily connect my work tools. It is an essential feature that helps me manage communications more efficiently. Additionally, the initial setup of Aircall was very easy, which allowed me to start working quickly without complications, something I greatly appreciate. Finally, I consider Aircall to be such a robust and useful service that I would not hesitate to recommend it to my friends or colleagues, which reflects the high regard I have for this software. **What do you dislike about Aircall?** Sometimes the calls are not recorded and I cannot listen to them later. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to identify my clients when they call and integrate it with other programs, which improves work efficiency. **Official Response from Oona Pecson:** > Hi Cristhian, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on our integrations and easy setup. It’s fantastic to know Aircall helps you connect your tools and manage communications more efficiently. Your willingness to recommend us to friends and colleagues means a lot. Thank you! I’m sorry to hear about the occasional missing call recordings—that’s not the experience we aim for. We’ve escalated this situation, but please feel free to reach out anytime if you have questions or need additional support. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 6. I was just talking about it with my colleagues! **Rating:** 5.0/5.0 stars **Reviewed by:** maria c. | Sales Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2025 **What do you like best about Aircall?** I love how it gives a summary of everything one needs to keep on top of in the calls through the AI Insights, BANT Summary, as well as the Action Items. The interface is pretty intuitive and easy to understand, too. I use it at my sales consultant role while working remotely for a company in Australia where I need to make lots of calls, and the way it makes them all organized is splendid. It's amazing how I can sit here in Pakistan and get it all done easily with the software you have set up. PS: I operate with the name Maria Cameron here at ElectrifyMe, as they prefer Western pseudonyms instead of our own. My real name is Mominah Kamran, and I work here at ElectrifyMe on an hourly consultant role while juggling another job with S&P Global. Mentioning all this for transparency purposes since I am not public about this new role of mine yet (considering I'm still evaluating its fit in my life), but feel free to reach out if you have any questions and I'll be happy to answer those for your ease! **What do you dislike about Aircall?** The analytics feature sometimes gets laggy - which is understandable, considering the bulk of data that it contains. However, maybe it can do with a rework of its interface - in terms of performance as well as the overall look of it. Also, the option to maybe make bold or italic or basic formatting for SMS texts would also be very helpful! **What problems is Aircall solving and how is that benefiting you?** Outbound calls for sales tracking as well as inbound calls from our customer support helpline. Helping me and my team in a way that it is our literal bread and butter, haha! I'm glad my management chose this over other competitor companies. Everything we can do at our role is because of Aircall making it easier for us. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Maria! We're glad to hear that the AI Insights, BANT Summary, and Action Items are helping you stay organized. We appreciate your feedback about the analytics feature and SMS text formatting, and we'll pass it along to our product team for consideration. Thanks again for choosing Aircall! ### 7. Aircall: Effortless Call Management with Top-Notch Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Rose Ann P. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 07, 2026 **What do you like best about Aircall?** I like how agents like me can get comfortable with Aircall really fast. The call controls, tagging, notes, and follow-ups feel straightforward rather than overwhelming, which matters when you're handling back-to-back calls. I appreciate that setting up basic call routing doesn't require telecom expertise; it's visual and guided. **What do you dislike about Aircall?** Not applicable **What problems is Aircall solving and how is that benefiting you?** I use Aircall for employee questions and concerns. It simplifies onboarding, payroll, and escalations. The call controls, tagging, and notes help me manage calls efficiently. Setup is easy and visually guided, which is great. Overall, it makes handling back-to-back calls more manageable. **Official Response from Oona Pecson:** > Hi Rose Ann, Thank you so much for the kind review! We’re happy to hear that Aircall’s intuitive call controls and guided, visual routing help you get comfortable fast and stay efficient during back-to-back calls. If you have any questions, please don't hesitate to reach out at any time. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 8. Efficient and User-Friendly, But Needs Better CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn S. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2025 **What do you like best about Aircall?** I find Aircall incredibly easy to use, particularly for my reps who find it simple to dial out. The live view is very beneficial as it enables me to see what the reps are doing at any time. This feature helps me assess productivity and address any issues. Additionally, I value the report pulling feature, and being able to immediately see who's calling and texting us back so we can quickly pull up their account. **What do you dislike about Aircall?** I would like to integrate Aircall with CRM so that I could see Aircall information within CRM. Also, I would love to have a dialer campaign feature where I could load up certain accounts and have my employees run through them. The current speed dialer or super dialer that Aircall has is not beneficial. **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easy for my reps to dial out and offers live view benefits, allowing me to monitor productivity and address issues instantly. ### 9. Enhanced Call Tracking, Desired Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Olivier . **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** December 15, 2025 **What do you like best about Aircall?** I like the fact that I can set all the durations and forwards to ensure that the client receives a response when they try to contact us. I was able to set the phone to ring first at one place, then at another if there is no answer, and so on until the call is answered according to availability, which is very useful for call tracking. **What do you dislike about Aircall?** The startup launch must be configured on each computer, it is not included in the program. **What problems is Aircall solving and how is that benefiting you?** I find Aircall useful for tracking all incoming calls, even missed ones, and for ensuring customer service by efficiently directing calls to the right correspondent through flexible settings. **Official Response from Oona Pecson:** > Hi Olivier, Thank you so much for your kind review! It’s great to hear that Aircall’s routing and timing controls are helping your team stay responsive and on top of every call. We appreciate you flagging startup configuration. We’ll make note of this as we continue to streamline onboarding and make things feel even more seamless. If you ever have any questions or need a hand, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 10. Practical solution for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Jose M. | Operation agent, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** January 18, 2026 **What do you like best about Aircall?** It is very easy to use and integrates perfectly with HubSpot for the records. Having the calls automatically logged saves us a lot of time and makes it simpler to track issues with impress patients. The different options to put on hold, the summary then in text of a call. **What do you dislike about Aircall?** Be happy, service outages are unpredictable **What problems is Aircall solving and how is that benefiting you?** For me, it's basically about resolving issues. It helps us manage support calls in an organized way and not lose information. By being connected with HubSpot, everything is recorded and the team can resolve issues faster and with better context. **Official Response from Oona Pecson:** > Hi Jose, Thank you so much for your kind review! We’re happy to hear that Aircall’s HubSpot integration and automatic call logging are saving your team time and keeping every conversation organized. We also appreciate your note on outages. Reliability is a top priority of ours, and we’re continually investing in ways to keep things running smoothly. If you ever have questions or need a hand, please don't hesitate to reach out. We’re here to help. Thanks again! Best, Aircall Marketing Team ### 11. Ideal solution for modern professional telephony **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigue L. | Chef de projet SEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** July 22, 2025 **What do you like best about Aircall?** I particularly appreciate the ease of use and intuitive interface of Aircall. The seamless integration with tools like Salesforce and Zendesk really saves time on a daily basis. Call tracking, real-time statistics, and collaborative call management make teamwork easier and improve productivity. **What do you dislike about Aircall?** The call quality may vary depending on the internet connection, which can be inconvenient during important conversations. Furthermore, some advanced integrations require a higher plan, and the cost can then quickly increase for small businesses. **What problems is Aircall solving and how is that benefiting you?** Aircall makes managing professional telephony easier by centralizing all calls in one place, allowing our team to ensure better follow-up with clients and prospects. Thanks to integration with our CRM tools, we save time by quickly accessing the history of exchanges and automating certain tasks. Aircall also improves team collaboration through line sharing and the ability to easily transfer calls or leave notes for colleagues. This has led to increased responsiveness and customer satisfaction. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Rodrigue! We're thrilled to hear that you find our platform easy to use and appreciate the seamless integrations with Salesforce and Zendesk. We understand the importance of call quality and are continuously working to improve this aspect. Regarding pricing, we appreciate your feedback and will take it back to the team for review. If you have any specific concerns or need assistance with anything, please feel free to submit a ticket via our Support Portal. Thank you for choosing Aircall! ### 12. Easy to Use and Lightweight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Aircall?** Easy to use and does not take too much space. **What do you dislike about Aircall?** Sometimes it does not work and the translation is not accurate. **What problems is Aircall solving and how is that benefiting you?** The connectivity and clear voice both receiving and outgoing. **Official Response from Oona Pecson:** > Hi there, Thank you for taking the time to share this review! We're glad to hear Aircall has been easy to use and that call connectivity and voice clarity have been working well for you. We also appreciate your note on the translation accuracy. If you're up for it, please reach out to our Support Team via the Help Center here [ https://support.aircall.io/en-gb ] if the issue persists and they will be happy to troubleshoot for you. If you ever have any additonal questions or need anything else, we're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 13. Easy to Install and Start Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Luis C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 01, 2026 **What do you like best about Aircall?** How easy it is to install and start calling. **What do you dislike about Aircall?** Some settings aren’t as easy to find or access as you might expect. **What problems is Aircall solving and how is that benefiting you?** Getting in touch with my leads has been straightforward. **Official Response from Oona Pecson:** > Hi Luis, Thank you for taking the time to share this review! We're glad to hear that getting set up and connecting with your leads has been straightforward. We also appreciate your note on some settings being harder to find, and would love to learn more about these settings. Please reach out to us via the Help Center here [ https://support.aircall.io/en-gb ] for any additional notes or information regarding this. If you ever have any questions or need anythingelse, we are here and happy to help. Thanks again! Best, Aircall Marketing Team ### 14. Effortless Support with Aircall's Intuitive and Fast Service **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano Antonio B. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2025 **What do you like best about Aircall?** I find Aircall extremely easy to use, making it incredibly convenient for my daily tasks. The service is fast and reliable, which is crucial for maintaining consistent communication and support across my company. I particularly appreciate the user-friendly nature of the reporting tool, which simplifies the process of analyzing the abandon rate and helps me enhance service quality. The setup process was also extremely easy, eliminating any potential challenges right from the start. Integration with Zendesk adds value by ensuring a seamless workflow within the existing tools my team uses. These features contribute significantly to my high satisfaction with Aircall. **What do you dislike about Aircall?** So far all good **What problems is Aircall solving and how is that benefiting you?** I use Aircall to offer multilingual technical support, making customer connections through landlines easy and improving service quality with user-friendly reporting tools. **Official Response from Oona Pecson:** > Hi Luciano, and thank you so much for your kind review! We love hearing from our users and really appreciate your feedback on Aircall’s ease of use, speed and reliability, and the value you’re getting from our reporting tools. We’re especially glad the reporting makes it simple to monitor abandon rate and improve service quality—exactly the kind of actionable insight we aim to deliver. And we love knowing Aircall is helping you provide multilingual technical support over landlines with confidence. Thanks as well for noting that everything’s working well so far. If you ever want tips on fine-tuning abandon-rate reporting or getting even more out of Zendesk workflows, we’re here and happy to help. Best, Aircall Marketing Team ### 15. Eases International Customer Reach, Needs AI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anastasia I. | Assistant Manager **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 12, 2025 **What do you like best about Aircall?** I value the feature of calling the customer, which I find to be a very useful and efficient button in Aircall. This feature stands out as part of what makes Aircall a good product, providing a practical tool for reaching out directly to customers with ease. Additionally, the initial setup of Aircall was very easy, contributing positively to the overall user experience. **What do you dislike about Aircall?** I find Aircall very slow, which affects my workflow efficiency. The frequent updates released by the team often seem unnecessary and don't address the more pressing issues that need solving. Additionally, I believe that compared to other AI bots available today, Aircall's AI bot performance is lacking, and improvements are needed in this area. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me reach out to customers easily, especially internationally, ensuring effective communication. ### 16. Effortless and Smooth Software Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karim M. | customer service agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** This software is easy to use and runs smoothly, allowing you to accomplish the tasks you need without any hassle. **What do you dislike about Aircall?** There isn't anything about the app that bothers me enough to dislike it. I genuinely enjoy using it. **What problems is Aircall solving and how is that benefiting you?** Aircall addresses the challenges of disorganized phone systems by streamlining call management. It allows you to easily handle calls, identify incoming callers, and keep all your communications organized in a single platform, ultimately saving you time. **Official Response from Oona Pecson:** > Hi Karim, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s ease of use and smooth performance. Saving time and allowing for hassle-free experiences is exactly what we aim to deliver. Feel free to reach back out to us if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 17. Effortless Remote Calling, Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Andre L. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 27, 2025 **What do you like best about Aircall?** I love how easy Aircall is to use. It significantly simplifies the process of training new employees, allowing them to become proficient and up to speed quickly. This ease of use adds immense value to our operations, especially since we rely on making remote calls for different regions. I'm also impressed by how straightforward the initial setup was—truly, it was extremely easy. Additionally, Aircall integrates well with HubSpot, which enhances our workflow efficiency. Overall, the user-friendly nature and seamless integration with other tools make Aircall an invaluable resource for our team. **What do you dislike about Aircall?** Nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make remote calls for different regions easily. It simplifies employee training with its ease of use, allowing new hires to get up to speed quickly. **Official Response from Oona Pecson:** > Hi Andre, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use made onboarding new teammates simple, the initial setup was a breeze, and that remote calling across regions works well for your team. This is exactly the kind of boost we strive to deliver. If you ever have any questions at all, we’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 18. Convenient Calling and Texting Without Using My Personal Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Latrera W. | Nurse practitioner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 23, 2026 **What do you like best about Aircall?** It is so convenient as I can call and speak with people, send text messages without tying up my personal phone. **What do you dislike about Aircall?** Having to leave a tag before ending the contact experience. **What problems is Aircall solving and how is that benefiting you?** It allows me to have my personal line free. **Official Response from Oona Pecson:** > Hi Latrera, Thank you so much for your kind review! We’re happy to hear that Aircall helps you handle calls and texts without you having to use your personal phone. We appreciate the note about adding a tag at the end of a contact. If you would like, please feel free to reach out to our Support team, and they will be happy to troubleshoot and help you find a solution. If you ever need anything else or have additional questions, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 19. Great Call Tracking Tools, but Needs Better Call Handling and Search Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** The tools make it possible for team members who weren't on the call to review what happened and determine any additional steps needed to assist the customer. I do like the ability to take yourself off calls and be specific with the options provided. **What do you dislike about Aircall?** Recently, when calls would come in, it seemed like it was a race against my coworkers to answer the call. I do think there is a feature that disables that feature, but I am not sure. I also feel like the search options interface when searching within Aircall seem to a little difficult to figure out. **What problems is Aircall solving and how is that benefiting you?** Often, there are discrepancies between what information is given over the phone and what is written in an email. Being able to re-listen to older calls regarding an issue at hand have been helpful understanding how to proceed with various situations. ### 20. They solved all my problems in a flash and is a super useful tool for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo G. | Country Product Expert Team Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 22, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** It helps me a lot on the day by day, staying in touch with my clients and colleagues, also allow me to track the usage of the team and create custom workflows to follow the call. **What do you dislike about Aircall?** Sometimes the app gets disconfigured and I need to configure again the headset and microphones. Also, It would be awesome if we can link this to other apps as slack. **What problems is Aircall solving and how is that benefiting you?** It helps me a lot on the day by day, staying in touch with my clients and colleagues, also allow me to track the usage of the team and create custom workflows to follow the call. ### 21. Excellent Facilities and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Camilo A. | Sales Area manager Spain, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about Aircall?** The facilities and felxibilty that give to us to have an external number. Really easy to use, easy to implement with Hubspot, great customer support, easy to use with frecuency. **What do you dislike about Aircall?** Few times, the conection with Hubspot is not the best. **What problems is Aircall solving and how is that benefiting you?** It solve the problem to have an international external number to the sales team. **Official Response from Oona Pecson:** > Hi Camilo, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s flexibility is helping your sales team, the app fits into your daily workflow, and that our support team has been helpful. Regarding the occasional HubSpot connection issue, thanks for flagging it. We’re continuously improving the integration, and if you run into this issue again, please reach out to our Support team with specific examples so we can find a solution. Thanks again for choosing Aircall. If you have any additional questions or need anything, just let us know! We're here to help. Best, Aircall Marketing Team ### 22. Aircall has made managing international client calls seamless, with excellent call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie I. | Demand Planner, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 05, 2025 **What do you like best about Aircall?** I really like how user-friendly and intuitive Aircall is. The interface is clean, the call quality is excellent, it has helped me a lot managing client communications much easier. I also appreciate the ability to quickly switch between calling clients from different countries, like Mexico and Spain, without any complications. **What do you dislike about Aircall?** Overall, I’m very satisfied with Aircall, but sometimes the app can be a bit slow to sync call logs or display real-time updates. It’s not a major issue, but improving the speed and responsiveness would make the experience even better. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me manage international client communications smoothly by providing reliable call quality, easy integration with other tools, and efficient tracking of conversations, which saves time and improves overall productivity. ### 23. Simple and Effective, But CRM Integration Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Sales & Onboarding Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 22, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Aircall?** How simple and effective the product is. **What do you dislike about Aircall?** Sometimes, the connection to our CRM (HubSpot) doesn't capture people's numbers when they call in. **What problems is Aircall solving and how is that benefiting you?** We use it as a business to run our customer service lines and our sales & onboarding lines. This is in America, the United Kingdom, Australia, Ireland and Europe. **Official Response from Oona Pecson:** > Hi David, Thank you so much for your kind review! We're happy to hear that Aircall is helping you run customer service, sales, and onboarding lines across the globe. We really appreciate you for flagging the HubSpot number-capture issue. The next time it happens, could you note specific details of what happens, and share those details with our Support team? They'll be able to use that information to troubleshoot and try to find a solution. If anything else comes up, please don't hesitate to reach out. We’re here to help. Thanks again! Best, Aircall Marketing Team ### 24. Fast Rollout and Great Hubspot Integration, but Pricey with Some Sync Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Shyam K. | Revenue Operation & CRM Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 17, 2025 **What do you like best about Aircall?** 1.Very Quick to roll out 2.Clean & modern Ui On desktop 3. Solid integration with Hubspot with auto logging of calls/notes & recordings 4. Useful analytic for call tracking **What do you dislike about Aircall?** 1. Occasional Call lags 2. Pricing feels bit on the higher end 3. Sync issues with hubspot **What problems is Aircall solving and how is that benefiting you?** 1. It Centralizes inbound and outbound call across the team : reduces tool switching. 2. Auto link to Hubspot Records, leading to less manual entry allowing us to setup a lot of parameters on call within the CRM 3. Training mode also help the team lead to monitor the call of the associates. ### 25. Aircall Makes It Easy to Reach Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Salma D. | Agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 26, 2026 **What do you like best about Aircall?** the most important thing that the aircall easy to reach out the customer **What do you dislike about Aircall?** we need to reach out the customers from all the whole world **What problems is Aircall solving and how is that benefiting you?** we are using aircall to reach out our customers if they need more assistance in any problem that we couldn't resolve through email **Official Response from Oona Pecson:** > Hi Salma, Thank you so much for your review! We’re happy to hear that Aircall makes it easy for your team to reach customers and jump in with real-time support when email isn’t enough. If you’re aiming to connect with customers around the world, feel free to reach out to us anytime with further questions or ways to get started. We're always here and happy to help you get the most out of Aircall. Thanks again! Best, Aircall Marketing Team ### 26. An intuitive and reliable communication solution **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni T. | Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2025 **What do you like best about Aircall?** Aircall provides valuable insights into call volume, agent performance, and customer interactions, allowing businesses to optimize their operations and identify coaching opportunities. **What do you dislike about Aircall?** There can be limits on included SMS/MMS messages per user, per month, before additional charges apply. The SMS interface can also be clunky for some users. **What problems is Aircall solving and how is that benefiting you?** Problem: Traditional phone systems can be clunky, siloed, and lack integration with other business tools. This often leads to agents manually logging calls, switching between multiple screens, or lacking crucial customer context during conversations. How Aircall Solves It: Aircall provides a centralized, cloud-based phone system. Calls are routed intelligently, and its deep integrations with CRM and helpdesk systems mean all communication data (call logs, recordings, notes) is automatically captured and linked to the customer's profile. Benefit to Me: My team saves significant time on manual administrative tasks. Agents have a complete view of the customer's history before they even answer the phone, leading to more personalized and efficient interactions. This drastically reduces call handling times and improves first-call resolution rates. **Official Response from Francis Ramos:** > Thank you for sharing your detailed feedback on Aircall, Giovanni! We're thrilled to hear that you appreciate the valuable insights and optimization opportunities our platform provides. We understand your concerns about SMS limits and interface usability, and we're continuously working to enhance these aspects for a better user experience. If you have any further questions or suggestions, please feel free to reach out by submitting a ticket through the Support Portal. Thank you for choosing Aircall! ### 27. Easy Global Calling, Slight Setup Challenge **Rating:** 5.0/5.0 stars **Reviewed by:** Tainá G. | Account executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 22, 2026 **What do you like best about Aircall?** I use Aircall to call clients, and it makes calling not only my country but others much more affordable. I find it very easy to use, and my team loves it too. The interface is cool, which adds to the ease of use. **What do you dislike about Aircall?** I found it a bit difficult to set up at the beginning. It could be easier to set up a line and start calling. **What problems is Aircall solving and how is that benefiting you?** Aircall makes it cheaper and possible to make calls internationally, and it's very easy to use. My team loves it. **Official Response from Oona Pecson:** > Hi Tainá, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping you connect with clients around the world in a cost-effective way, and that your team is enjoying it too. We appreciate you flagging the initial setup challenge. If you're still experiencing some difficulty, our Support team will be happy to help troubleshoot and find a solution. If have any other questions or need help with anything else, please don’t hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 28. Reliable and User-Friendly with Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | Designer and developer **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 30, 2026 **What do you like best about Aircall?** I like that Aircall provides reliable communication with good sound quality and nice features. It's easy to use with minimal setup, which I find convenient. I also appreciate the ability to synchronize contact info as it's very useful. As a Mac user, it's nice to have a native app that works well. **What do you dislike about Aircall?** Nothing to dislike **What problems is Aircall solving and how is that benefiting you?** Aircall provides reliable communication with good sound quality and nice features. It's easy to use with minimal setup, and the ability to synchronize contact info is very useful. **Official Response from Oona Pecson:** > Hi Richard, Thank you so much for your kind review! We really appreciate your feedback on ease of setup, call quality, and the Mac app. One of our goals at Aircall is to help users streamline their workflows through features like reliable audio and a clean interface, so it’s great to hear that aligns with your experience so far. If you ever have questions or need assistance, please don't hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 29. Seamless International Calling, Minor Network Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Isaiah N. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 08, 2025 **What do you like best about Aircall?** I appreciate Aircall's ability to allow me to make calls without disrupting my internet browsing, which is a major benefit for me. I also find it incredibly useful that I can link up to five people to the same Aircall number, enabling efficient communication. Additionally, I love how Aircall automatically displays the time zone of the person I am calling, which is quite helpful. **What do you dislike about Aircall?** I sometimes encounter network issues with Aircall, which can disrupt communication. There was an instance when I tried to reach someone, and the system incorrectly indicated that I had insufficient credits, although that was not the case. However, when I tried dialing another number afterward, it went through successfully. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make international calls without disrupting my internet browsing, and multiple users can access the same call number simultaneously, extending reach effortlessly. ### 30. Exceptional Call Quality and Reliability with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud M. | sales consultant, Consumer Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I really like using Aircall because it is very fast, and the voice quality during calls is exceptionally clear. The connection is always reliable, which makes the experience even better. I highly recommend it. **What do you dislike about Aircall?** Actually, everything is good with Aircall. I like everything about it. **What problems is Aircall solving and how is that benefiting you?** Overall, I am very satisfied with Aircall. I appreciate all of its features and have not encountered any problems so far. **Official Response from Oona Pecson:** > Hi Mahmoud, Thank you so much for your kind review! We’re thrilled to hear that Aircall is making a difference for you, and it’s wonderful to know you’re enjoying the experience across the board and finding the features valuable. If you ever have questions or need a hand with anything at all, don’t hesitate to reach out. We’re always happy to help. Best, Aircall Marketing Team ### 31. Easy to use with a clear unbroken connection. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | customer service specialist, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2025 **What do you like best about Aircall?** Its easy to use and clear in its functionality. As I use it daily it needs to be reliable, which it is. It is easy to start up and runs smoothly. The audio is always clear and loud enough. **What do you dislike about Aircall?** When changing the setting to "On Lunch" or "on a break" etc it would be super useful to have a timer so it is easily visible how long we have been on that particular setting. This would make keeping to a tight schedule much easier. After consulting many of my co-workers they all agree that this would be a massive upgrade. **What problems is Aircall solving and how is that benefiting you?** Customer contact by phone is essential for excellent customer care which makes Aircall essential. ### 32. Aircall Makes Calling Effortless with Drop Voicemail Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | Sales Development Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2025 **What do you like best about Aircall?** Aircall has made my day-to-day work so much easier. It’s super simple to use, and the drop voicemail feature is a game-changer when you’re doing lots of calls. I can keep my workflow consistent without wasting time leaving the same message repeatedly. Overall, it’s been a smooth and positive experience! **What do you dislike about Aircall?** None so far; everything has worked well for my use case. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline my outbound communication and follow-ups. It keeps my workflow efficient and ensures I can connect with more leads in less time—especially helpful in renewals and sales outreach. ### 33. Call Prospects Worldwide Seamlessly Linked to Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Norberto S. | Communitty Assistant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 29, 2026 **What do you like best about Aircall?** We can call our prospects anywhere in the world and it's linked to our Pipedrive user. **What do you dislike about Aircall?** Sometimes the sound quality of the calls are not so great. **What problems is Aircall solving and how is that benefiting you?** Channel all of our calls to our prospects, track and link those conversations to our CRM **Official Response from Oona Pecson:** > Hi Norberto, Thank you so much for your review! We’re happy to hear that Aircall is helping you reach prospects and keep conversations connected to your CRM. We're sorry to hear that you’ve experienced occasional sound quality issues. A few factors can impact call quality, such as network connection, and our Support team would be happy to take a closer look. Feel free to reach out with details so they can troubleshoot and find a solution. If you ever have questions or need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 34. Aircall is a game changer if you are in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela N. | Business Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** I am in sales and use Aircall integrated into Salesforce. Aircall has made a huge impact in my productivity. I used to make calls on a cell phone. Now, just one click to call right from my laptop in the customer record is so much less of a hassle. I have the app on my phone too so if I'm on the road I can still make and receive calls. Love that everything is recorded in the specific customer's files. It's made it possible for me to sell $1.5+ million a year with a lot less stress. **What do you dislike about Aircall?** I wish we could add screen shots in the text function. **What problems is Aircall solving and how is that benefiting you?** Has reduced the amount of time and keystrokes it takes for me to make a call. The reduction of time it takes to physically make a call is a benefit but also the reduction of stress to make the phone. I don't have to be holding my phone, looking in contacts and then dialing and then hope I remember who I talked to and what we talked about. **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us, Michaela! It's awesome to hear that our integration with Salesforce has had such a positive impact on your productivity and overall success. Regarding screenshots in text, while this may not be available for SMS at the moment, it is available in our new WhatsApp integration, which you can read about here, if it's of interest to you: https://aircall.io/products/whatsapp-in-aircall/ Whatever the case, we'll definitely share your feedback with the team for review. If you need help with any other issues, please feel free to submit a ticket through our online Support Portal. Thanks again for choosing Aircall! ### 35. Reliable Global Connectivity, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara . **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 18, 2025 **What do you like best about Aircall?** I like that Aircall allows me to make business calls and is available anytime, everywhere. It's always connecting with phones around the world as long as I'm in WiFi, which I find reliable. I appreciate that I can access all landlines around the globe and don't have to worry about the cost of phone calls. I also find the initial setup very easy. **What do you dislike about Aircall?** There is no such thing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for business calls. It's available anytime, everywhere, reliably connecting phones globally as long as I'm on Wi-Fi. I can access all landlines worldwide without worrying about phone call costs. **Official Response from Oona Pecson:** > Hi Barbara, Thank you for the wonderful review! We’re thrilled that the quick setup and reliable global calling are working well for your business. If you ever have any questions or if anything comes up, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 36. Smooth and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Business Development Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 08, 2025 **What do you like best about Aircall?** It's smooth and tool-friendly. It's very easy to learn and maximize. **What do you dislike about Aircall?** It gives us a big help to call people in a smooth transaction. The downside is when you too much used it or for more than 8 hrs continuously, sometimes it's lagging. **What problems is Aircall solving and how is that benefiting you?** One example is if I missed a call from the lead. It helps me to call them back in a very easy way possible. **Official Response from Oona Pecson:** > Hi John, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on the smooth, user-friendly experience. We’re thrilled that Aircall feels easy to learn and fits seamlessly into your workflow, and it’s great to hear it helps you call back missed leads quickly and effortlessly. We appreciate you flagging the occasional lag after very long sessions. Our team is continually optimizing performance for extended use. If it happens again, please reach out to us with concrete examples so we can take a closer look and help find a solution. Otherwise, please feel free to contact us anytime you have questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 37. Efficient Onboarding with Quality Service **Rating:** 4.5/5.0 stars **Reviewed by:** Shivani C. | Contractor Services Coordinator **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 01, 2026 **What do you like best about Aircall?** I find Aircall's voice quality excellent and appreciate their good service. I like that I can leave messages and voice mails, which is really handy. I trust the app, and I think that's really important. It's great that I can set my status to not receive calls when I'm on a break. The initial setup was super quick, taking only about 5 minutes. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall provides quality voice and good service, helping me call candidates for onboarding. **Official Response from Oona Pecson:** > Hi Shivani, Thank you so much for your kind review! We’re happy to hear the call quality and service are hitting the mark, and that you were up and running in about five minutes. If you ever have any questions or if there’s anything we can do to make your workflow even smoother, please don't hesitate to reach out. We’re always here to help. Thanks again! Best, Aircall Marketing Team ### 38. Empowering Remote Work and Job Opportunities for Thousands **Rating:** 4.5/5.0 stars **Reviewed by:** Krestofer M. | Executive assistant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about Aircall?** It's an app that has helped thousands of people with remote work and job opportunities. **What do you dislike about Aircall?** I think it could be when the platform is lowered, it stops the work. **What problems is Aircall solving and how is that benefiting you?** Being able to contact thousands of people from a single location, being able to leave notes, being able to talk to people with good phone quality. **Official Response from Oona Pecson:** > Hi Krestofer, Thank you so much for your kind review! We love hearing how Aircall is helping power remote work and open up job opportunities. We’re sorry to hear about the disruption you mentioned when the platform is “lowered.” The next time it happens, please share specific details with our Support team so they can troubleshoot right away and help find a solution. If you have any other questions or need a hand with anything else, we’re always here to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 39. Effortless Team Collaboration and Seamless Integrations with Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Mariyam F. | Sales Development Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** I like how Aircall makes team collaboration effortless with features like shared call inboxes and real-time call monitoring. Its smooth integrations with CRMs and helpdesk tools also make workflows much more efficient. **What do you dislike about Aircall?** Sometimes call quality can fluctuate depending on internet stability, and the pricing feels a bit high for smaller teams. Occasional syncing delays with integrated tools can also be frustrating. **What problems is Aircall solving and how is that benefiting you?** Aircall helps streamline communication by centralizing all calls, voicemails, and customer interactions in one place. It’s made tracking conversations, collaborating across teams, and delivering faster, more personalized customer support much easier. ### 40. Seamless Experience, Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Davea D. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** I use Aircall for calls and text to complete my work tasks. I love that calls are made easily and texts are sent out flawlessly. It helps me have a standard number that's in the same area code as my manager. I also appreciate being able to track my calls and texts on HubSpot. I can use HubSpot and Aircall simultaneously to track my weekly performance and KPI. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for calls and text, providing a standard number in my manager's area code. It integrates with HubSpot, allowing me to track calls and my weekly performance. **Official Response from Oona Pecson:** > Hi Davea, Thank you so much for your kind review! We’re thrilled to hear Aircall is delivering a seamless experience and effortless integration for your day-to-day work. We’re especially happy to hear the Aircall + HubSpot integration is helping you track calls, texts, and keep your weekly performance and KPIs all in one place. That’s exactly the kind of productivity boost we aim to deliver. If you ever have any questions, feel free to reach out! We’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 41. Smooth, Easy-to-Use Software That Boosts Inquiry Handling Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Refaat E. | Customer Service Specialist, Retail, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** I like how smooth the software is and how easy it is to use. It helps CSTs handle inquiries more efficiently and provides easy access when needed. **What do you dislike about Aircall?** It needs more stable connectivity and better efficiency overall. **What problems is Aircall solving and how is that benefiting you?** It helps with communication with CSTs and provides easy access. **Official Response from Oona Pecson:** > Hi Refaat, Thank you for the wonderful review! We’re thrilled that Aircall’s ease of use is helping your CSTs handle inquiries more efficiently. We also appreciate your note on connectivity and efficiency, as it's feedback like yours that helps us improve. If you'd like, feel free to reach out to our Support Team with examples when these issues arise, and we can work on finding a solution. If we can support you further, please reach out anytime. Thanks again! Best, Aircall Marketing Team ### 42. Customer Service Companion **Rating:** 5.0/5.0 stars **Reviewed by:** alyssa d. | E-commerce Virtual Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2026 **What do you like best about Aircall?** Efficient and reliability. You can switch from your working PC to a mobile cellphone without hassle **What do you dislike about Aircall?** It uses a lot of Data but other than that it works best especially with Wi-Fi connection. **What problems is Aircall solving and how is that benefiting you?** Power Dial Option and recordings availability also has an option to opt in SMS **Official Response from Oona Pecson:** > Hi Alyssa, Thank you for the fantastic review! We’re thrilled to hear that Aircall is an efficient and reliable companion for your work days. We also really appreciate your note about data usage. Feedback like this helps us keep improving performance! Otherwise, if you ever need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 43. Aircall is the best app **Rating:** 4.5/5.0 stars **Reviewed by:** poras k. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2025 **What do you like best about Aircall?** What I like best about Aircall is how user-friendly it is while still being powerful. The seamless integrations with CRMs and helpdesk tools make workflows much smoother, and the real-time analytics give teams great visibility into performance. **What do you dislike about Aircall?** Honestly, there isn’t much to dislike, but if I had to pick one, I’d say that sometimes the call quality can vary depending on internet stability. That said, I really appreciate that Aircall is always improving and rolling out updates to make it better. One area I think could be even stronger is the reporting dashboard—it’s good, but with deeper customization options it could be excellent. I like that Aircall actively listens to feedback on this. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of fragmented communication by bringing calls, integrations, and team collaboration into one platform. Instead of switching between different tools or manually logging calls, everything is centralized. That saves time, improves productivity, and ensures a better customer experience ### 44. Seamless and Affordable Remote Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Veliko D. | Head Of Franchise Development, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** I really like Aircall for its cheaper monthly price compared to using an Australian mobile abroad. The integration with Mac is nice, providing good quality and a reliable connection. Setup was easy, and I'm also using it linked with Service M8. **What do you dislike about Aircall?** I find it challenging to switch between one-click calls when using it for both work and personal use on my Mac. **What problems is Aircall solving and how is that benefiting you?** Aircall offers a cheaper monthly price compared to Australian mobile, with good quality and reliable connection. I enjoy the nice integration with Mac. **Official Response from Oona Pecson:** > Hi Veliko, Thank you so much for your kind review! We’re glad the Mac integration and call quality are working well, and it’s great to hear setup with ServiceM8 was smooth. For switching between one-click calls on Mac, our Support Team can help you out and share some tips. Feel free to reach out to them anytime! Thanks again. Best, Aircall Marketing Team ### 45. Seamless Client Communication, Needs Better Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina H. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I use Aircall for work contacting clients, and it really helps with international connections and networking. I like that it's simple to use and connects easily. These features are the base of my work because client contact is everything. The initial setup for Aircall was very simple, making it convenient to start using right away. **What do you dislike about Aircall?** I think saving contacts could be helpful. Having a notebook and contact directory would improve the service. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for international connections and networking. It's simple to use and connects easily, which is crucial as client contact is everything. **Official Response from Oona Pecson:** > Hi Valentina, Thank you so much for your kind review! We’re thrilled to hear Aircall is supporting your client outreach, and really appreciate your feedback on contact management. If you ever need a hand with anything, feel free to reach out. We’re here to help! Best, Aircall Marketing Team ### 46. The CRM's Best Friend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about Aircall?** It basically glues your phone to your CRM so you never have to manually log a call again. **What do you dislike about Aircall?** It’s honestly annoying that you’re forced to pay for a minimum of three users and then get hit with extra fees just to unlock basic things like AI summaries. **What problems is Aircall solving and how is that benefiting you?** Aircall fixes the headache of manually logging every conversation by syncing calls directly into your CRM, so you don't have to waste time on data entry or guess who’s calling. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall is streamlining your day. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. If you'd like, we're always here and happy to help you get the most out of your plan and setup. If you ever have questions or need anything else, please don’t hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 47. User-Friendly with Stellar Communication, but Some Call Quality Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Charmaine F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 13, 2026 **What do you like best about Aircall?** I like Aircall because it's easy to use and communication-wise, it's very good. I especially like using Aircall for my calls. I don't have any problems with the setup process. **What do you dislike about Aircall?** Sometimes it becomes laggy, with my voice cutting in and out. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me communicate easily with my US clients. **Official Response from Oona Pecson:** > Hi Charmaine, Thank you so much for your kind review! We’re delighted to hear that Aircall’s ease of use and seamless setup are helping you stay connected with your US clients. We’re sorry about the occasional lag and audio cutouts. The next time this happens, please reach out to our Support team with specific details, so they can help troubleshoot and find a solution. If you ever need anything else, we’re here and happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 48. User-Friendly App with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Clara M. | Business Development Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 07, 2026 **What do you like best about Aircall?** This app is user-friendly and offers seamless native integration with my CRM, making it easy to manage everything in one place. **What do you dislike about Aircall?** Up to now, I haven't found anything to dislike about Aircall. **What problems is Aircall solving and how is that benefiting you?** This tool enables me to contact prospects smoothly and without any hassle. **Official Response from Oona Pecson:** > Hi Clara, Thank you for the kind review! We’re thrilled that our native CRM integration is running seamlessly and helping you easily connect with prospects. If you ever have questions or need a hand, we’re here to help. Best, Aircall Marketing Team ### 49. Excellent Call Quality and Analytics, Minor Integration Glitch **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica O. | Customer Service, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 23, 2025 **What do you like best about Aircall?** Call Quality & Reliability: Aircall delivers consistent, high-quality voice performance designed to support distributed and remote teams around the world. Analytics & Insights: The platform provides detailed, real-time metrics — such as call volume, wait times, and missed call rates — empowering managers to monitor performance, identify trends, and continuously improve team workflows. **What do you dislike about Aircall?** Occasional Integration Glitches: Although Aircall integrates with many tools, users sometimes experience syncing delays or data mismatches with certain CRMs. Limited Advanced Features: While it’s great for basic call management, it may lack some advanced functionalities (like complex IVR setups or deep customization) that larger enterprises might want. **What problems is Aircall solving and how is that benefiting you?** Benefit: Teams can rely on consistent voice performance, regardless of their location, enhancing communication and reducing disruptions. ### 50. Simple and reliable cloud phone system for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Maxtoshie O. | Call Center Agent, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about Aircall?** Aircall makes it easy to set up and manage phone numbers across different regions, and the interface is very intuitive. The call quality is reliable, integrations with tools like HubSpot and Salesforce work smoothly, and the analytics dashboard helps track team performance in real time. **What do you dislike about Aircall?** Aircall does not have a desktop version for Linux distros **What problems is Aircall solving and how is that benefiting you?** Aircall allows us to make and receive international calls seamlessly using a single number, which significantly reduces costs compared to maintaining multiple local numbers in different countries. It also helps our team stay connected with clients abroad while keeping communication professional and centralized. ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?discussion=como-puedo-hacer-paara-aveces-arreglar-los-problemas-con-el-microfono&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-09-26+13%3A34%3A57+-0500&secure%5Bsession_id%5D=15ed5892-4b4d-48ae-946b-7ec3bdda1ada&secure%5Btoken%5D=6cd4388d731b7b6e5d09588863bbf3ca6e58c2121d47d430628bfc8a95ec5bdb&format=llm_user) ## Aircall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,479 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)