--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1638 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1638 scale: '5' date_modified: '2026-08-06' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,638 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. (228 reviews) - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. (91 reviews) - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. (90 reviews) - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. (89 reviews) - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. (62 reviews) - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. (49 reviews) - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. (44 reviews) - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. (37 reviews) - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Air call is a solid dialer **Rating:** 4.0/5.0 stars **Reviewed by:** David N. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Aircall?** It is just always easy to use, digital dialers are much more efficient than manual dialing. Has lots of good features I like. **What do you dislike about Aircall?** Sometimes it lags but that could be the network. Also had some sso issues before. **What problems is Aircall solving and how is that benefiting you?** Manual dialing. Having a physical phone, calling international numbers. **Official Response from Francis Ramos:** > Thank you for your review, David! We're glad to hear that you find Aircall convenient, easy to use, and helpful for managing your work. We appreciate your feedback regarding occasional lags and white screens, and are continuously working to improve the app's performance. If you continue to experience these issues, please don't hesitate to submit a ticket via our Support Portal for assistance. Thanks again for choosing Aircall! ### 2. A really useful tool for work **Rating:** 4.5/5.0 stars **Reviewed by:** Ellie F. | Customer Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Aircall?** The most helpful feature of Aircall is being able to listen back to your conversations for quality control and future learning. It is very easy to use, which is helpful when you are using it every day. I like how easy it has been to implement recent updates like the pe-recorded voicemail message as this has saved time on calls. From a sales point of view, it is brilliant that the missed calls are logged so that we will still be able to support customers by being able to get back in touch to address their queries or provide information about our service. **What do you dislike about Aircall?** The only issue that I have encountered is when the internet is down, you are unable to use Aircall. Due to the nature of our business, an internet outage will pause everything, which is quite challenging. I think that the updates could be made more obvious as I feel you have to go and find them right now instead of them being a bit closer to the surface. **What problems is Aircall solving and how is that benefiting you?** We are able to direct contact opur customers but also provide a first point of call for new customers if needed. ### 3. Easy setup, solid customization options, and tons of reports **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | VP Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** The process of transferring our existing numbers during the initial setup/integration process was quick and painless with the assistance that we received from AirCall's support team. Our onboarding specialist was very communicative and helpful. The variety and depth of reports are above and beyond what I've seen in most other VoIP systems. It's also extremely easy to set up and customize call flows, and I like that there is an API step to build a custom process. We were able to use this to build a flow that routes callers to the last agent they spoke with first, and then the call rolls over to the rest of the team as a backup. This simple thing was not possible with our previous phone system, and it's resulted in increased productivity and happiness for our team and our callers. Our office team uses AirCall every day and has had nothing but great things to say so far. **What do you dislike about Aircall?** The only frustration I've encountered so far is with some of the reporting filters. For example, we consider a work week to be Sunday through Saturday. When running a report and choosing the Last Week option, AirCall defaults to Monday through Sunday. While this is minor since we can adjust it manually, it would be nice if we could specify what we consider to be a work week so that it was just one click less. Other reporting filters (like hours of the day to include, default timezone, etc.) are not always 'sticky' with what the previous selection was. Again, this is a minor thing since we can change it manually, but AirCall defaults to UTC, and we are EST. It would be one less click if we could set EST as the standard. **What problems is Aircall solving and how is that benefiting you?** It's giving us very detailed reports that allow us to make better decisions from a staffing standpoint and the effectiveness of our processes, training, and team members. ### 4. Long Term Aircall Customer -- Still Satisfied! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew K. | General Manager, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aircall?** Aircall's Customer Success team is very responsive. They have good integrations with other platforms including Zendesk, HeyMarket, Zapier, and custom built options. It's an intuitive platform that is easy for our agents to use and learn. And the rate of feature launch over the last couple years has been quite impressive. Every month we find access to a new feature or metric that improves our operations. **What do you dislike about Aircall?** We've occasionally had issues with call clarity in foreign countries. We have lots of small annoyances as it relates to data insights on transferred calls. The SMS features aren't as robust as we need so we have to use a 3rd party provider for our messaging. **What problems is Aircall solving and how is that benefiting you?** Aircall is primarily our customer support telephony system. We receive thousands of calls a week from hundreds of business and customers. We have global support teams and it's effective in helping manage the scale of our operation efficiently. ### 5. CRM very well structured **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian Z. | Geschäftsführer und Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Aircall?** Power dialer and connection with HubSpot is very good **What do you dislike about Aircall?** Setup was very difficult but worked very well with the help of the guide. **What problems is Aircall solving and how is that benefiting you?** CRM and consulting have helped **Official Response from Francis Ramos:** > Thank you for sharing your experience with us, Cristian! We're thrilled to hear that you find our CRM integration and power dialer features valuable.Though setup was a bit challenging, we're glad to hear that our guide was helpful in getting you up and running smoothly. If you ever encounter any difficulties in the future or have any questions, please don't hesitate to submit a ticket to the Support Team via our Support Portal. We're here to assist you every step of the way. Thanks again for choosing Aircall! ### 6. Aircall Opinion **Rating:** 4.0/5.0 stars **Reviewed by:** Maria Eduarda N. | Assistente Comercial, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Aircall?** The Power Dialer greatly facilitates the work of those who make many calls. **What do you dislike about Aircall?** It locks up with a certain frequency, sometimes the call becomes inconsistent. **What problems is Aircall solving and how is that benefiting you?** Just the network instability. **Official Response from Francis Ramos:** > Thank you for sharing this review with us, Maria - It's great to hear that you're getting the most out of Aircall's Power Dialer feature. Also, thank you for your feedback regarding network instability, which will be taken back to the team for review. If you encounter any further issues, please don't hesitate to submit a ticket in the Support Portal for assistance. Thanks again for choosing Aircall! ### 7. Where do I even begin? **Rating:** 0.0/5.0 stars **Reviewed by:** Beso K. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Aircall?** Whenever a call gets through the connection quality is good **What do you dislike about Aircall?** 1. Android app barely ever works -- even with notifications turned on, app doesn't ring and only displays a missed call after. 2. Searching by contact or phone number in recent calls/history doesn't work on app or desktop versions. 3. Support is slow 4. Texting is hit or miss **What problems is Aircall solving and how is that benefiting you?** hasn't solved anything **Official Response from Francis Ramos:** > Hi Beso, and thank you for taking the time to share this review with us. We’re disappointed to hear that your Aircall experience has been less than stellar, especially with regards to the Android app and support, as well as the search and texting features. We understand the importance of reliable apps and support, and apologize for the inconvenience you've experienced. I’d love the opportunity to chat and discuss any additional thoughts or suggestions you might have. If you’re willing, please reach out to us at social@aircall.io so that we can keep this conversation going. In the meantime, I’ll submit your feedback to our internal teams for review. Thanks again. Thanks, Francis @ Aircall ### 8. Great app for dialing **Rating:** 4.5/5.0 stars **Reviewed by:** Rushikesh A. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Aircall?** Experience of calling, UI is good, call quality is always good. **What do you dislike about Aircall?** Nothing to hate about. Aircall is Great. **What problems is Aircall solving and how is that benefiting you?** Calling customers. **Official Response from Francis Ramos:** > Hi there Rushikesh, and thank you for this review! We're glad to hear that the UI and call quality meets your expectations! If you encounter any issues or have any feedback as you continue to explore the platform, please don't hesitate to reach out by submitting a ticket via the Support Portal. Thanks again! ### 9. Effective communication system **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo M. | call center, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** simple to handle, and also to manage the possibility of making a schedule **What do you dislike about Aircall?** I think it could be possible to import the personal calendar, thus increasing usage. **What problems is Aircall solving and how is that benefiting you?** sometimes it freezes a lot and this ends up affecting work performance but it makes up for it in simplicity **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Leonardo! We're glad to hear you find Aircall simple to handle and appreciate the scheduling feature. We apologize for any inconvenience caused by the freezing issue and assure you that our team is working to improve performance. If you encounter any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for choosing Aircall! ### 10. Very efficient and quick to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Aircall?** Aircall is very easy to use the best part of using this app is the transcript which allows you to recap conversations. Very helpful tool for recruiting highly recommended. **What do you dislike about Aircall?** There is nothing I dislike I about Aircall **What problems is Aircall solving and how is that benefiting you?** Making it alot easier to track calls and recordings **Official Response from Francis Ramos:** > Thanks for leaving us a positive review! It's great to hear that you're enjoying our call recording and transcription features, and that they're helping make your days more efficient. Please don't hesitate to send a support ticket if you ever need assistance or have questions. Thanks again for choosing Aircall! ### 11. Feature rich, easy on boarding and simple billing model. Great VOIP call centre solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick V. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Aircall?** Aircall is a feature-rich VoIP call center solution with seamless onboarding, a simple billing model, and easy phone number porting from existing systems. It also provides dedicated account managers, ensuring smooth setup and ongoing support. **What do you dislike about Aircall?** The only slight downside would be the lack of support for adding an Aircall VOIP account to a physcial phone. Having siad that, the online setup guide is simple and we have multiple physical phones connected to our Aircall account. **What problems is Aircall solving and how is that benefiting you?** Aircall integrates seemlessly with our CRM (Gorgias), so not only do we now have more sophisticated phone call statistics directly out of Gorgias, but each call we take now gets logged in our CRM, allowing hollistic reporting for our customer service department. Adding a new number, a new user, changing call routing or automated messaging is so straight forward. ### 12. Reliability and Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aircall?** Its quality of sound and speed of connection **What do you dislike about Aircall?** Not sure if this is a dislike, I am thinking to have a feature of when the person is dictating a contact number, aircall can capture it. Making the receiver not to jot down the number **What problems is Aircall solving and how is that benefiting you?** Overseas calls. Voicemail and Call tracking **Official Response from Francis Ramos:** > Thank you for taking the time to share this review with us! It's great to hear that you're enjoying the product so far and enjoying the sound quality and connection speed. Creating an intuitive user experience is our goal! We also appreciate your suggestion regarding number dictation and will share that with the team for review. If you have any issues, feel free to submit a ticket through our Support Portal for assistance. Thanks again for choosing Aircall! ### 13. Call & Communication Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** It's the greatest and effective tool to use for calling purposes and how it synchronizes and collaborates efficiently with CRM tools. **What do you dislike about Aircall?** It appears to function only using WiFi or data usage, therefore if you have bad connection it will affect your calls and whomever your talking to hear you properly. Other than that a very beneficial contributing resource dedicated towards your work! **What problems is Aircall solving and how is that benefiting you?** Being able to make international calls so smoothly and extremely quick of a touch **Official Response from Francis Ramos:** > Hi there, and thanks for leaving this positive review! We're glad to hear that you find Aircall to be a great and effective tool for calling purposes, especially in its synchronization and collaboration with CRM tools. Also, thank you for your feedback regarding the connectivity issues you've experienced, which is something the team is working to improve. Thanks again! ### 14. Experience with Aircall **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aircall?** The call logs were easy to access and user-friendly. **What do you dislike about Aircall?** Having to manually answer each call is inefficient and leads to increased missed calls throughout the day. It also skews agent analytics. **What problems is Aircall solving and how is that benefiting you?** It really did not solve any problems. ### 15. Functional and practicall **Rating:** 5.0/5.0 stars **Reviewed by:** Joel António M. | Salesman, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** Is easy to set call lists and i can call directly from my browser. **What do you dislike about Aircall?** The new software is not as user friendly as the first one was. Is more complicated and dont get all the functions. **What problems is Aircall solving and how is that benefiting you?** Helps me to contact clients **Official Response from Francis Ramos:** > Thank you for sharing your feedback with us, Joel! We're thrilled to hear that you find Aircall's call list feature and browser calling convenient. We'd love to gather more details about your experience with the new software to address any specific issues you've encountered and ensure you have access to all the functions you need. Please feel free to reach out to our support team so we can assist you further. Thank you for choosing Aircall to help you contact your clients efficiently! ### 16. Cleaner calls **Rating:** 5.0/5.0 stars **Reviewed by:** José V. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Aircall?** Aircall is an easy and recomendable system to use. The calls are cleaner and i never had problems with it **What do you dislike about Aircall?** Im using for at least 9 months and didn't had significant problems **What problems is Aircall solving and how is that benefiting you?** The fact that there' s no ruid during the call **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, Jose! We're thrilled to hear that you find our system easy to use and reliable for clean calls. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure you continue to have a great experience with Aircall. ### 17. I always use Aircall for my work in GetYourGuide **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo N. | Sales Representative on GetYourGuide, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** Recorded calls and also that we can hear all the calls from our colleagues **What do you dislike about Aircall?** sometimes dont recognize the flag, i mean the country **What problems is Aircall solving and how is that benefiting you?** comunication with my suppliers, have a record of all my calls and i can hear all of them when i want ### 18. it's super practical **Rating:** 5.0/5.0 stars **Reviewed by:** Facundo T. | Líder de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Aircall?** I love using Aircall, it is practical in every way. **What do you dislike about Aircall?** At the moment, there is nothing I don't like, I feel comfortable using it. **What problems is Aircall solving and how is that benefiting you?** Direct contact with my clients is important and Aircall allows me to do it. **Official Response from Francis Ramos:** > Hi Facundo, and thank you for the positive review! We're glad to hear that Aircall is meeting your needs. If you find yourself needing assistance or have questions, don't hesitate to reach out. Thanks again! ### 19. Efficient and User-Friendly Call Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Aircall?** its ease of use and seamless integration with other tools **What do you dislike about Aircall?** Sometimes the call quality can fluctuate, and the app depends heavily on a stable internet connection. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the problem of managing business calls efficiently in one place. It helps by centralizing communication, making collaboration between team members easier, improving customer follow-up, and saving time with CRM integrations ### 20. Very good! **Rating:** 5.0/5.0 stars **Reviewed by:** Erilânia N. | Assessor de Pré Vendas, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Aircall?** Very easy to set up and use. Good for those who work remotely. **What do you dislike about Aircall?** Difficulty in obtaining support when there is inconsistency. **What problems is Aircall solving and how is that benefiting you?** Make calls to multiple numbers at the same time. **Official Response from Francis Ramos:** > Hi Erilânia, and thanks for leaving this review! It's great to hear that you were able to get Aircall set up quickly and easily, and that you're enjoying the platform's ease of use. We apologize for any issues you've had getting a hold of the Support team, but would like to take this opportunity to let you know that we just launched 24/7 customer support through ticketing in the Support Portal if you have any issues moving forward. Hope that is helpful. Thanks again for the review, and for choosing Aircall! ### 21. Great platform that continues to innovate **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Sr. Director, Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Aircall?** The platform is reliable and easy to use. The UI is intuitive and the smartflows make it crystal clear what the calling experieince is like. I also love that I can clone the smartflows from number to number. It makes it super easy to build it out on a test phone number and when it's working right, we can copy it over. Love that feature. It was also easy to migrate to Aircall and they timed it perfectly to minimize downtime. The customer service at Aircall has also been wonderful. They are quick to respond and quick to solve any issues we have had. **What do you dislike about Aircall?** I find that while the analytics have come a long way, I do wish the data would load faster or that we could drill down more quickly. SMS analytics are severely lacking compared to calls. I also wish we could trigger automated 1:1 text messages from Hubspot based on user activity or events. **What problems is Aircall solving and how is that benefiting you?** The platform allows us to centralize our customer calling channels and track all our communication with the Hubspot integration. ### 22. Great app for companies **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael P. | Assessor Financeiro, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Aircall?** The practicality and security. Being able to make calls over the internet. **What do you dislike about Aircall?** I have nothing to declare, I like everything. **What problems is Aircall solving and how is that benefiting you?** Calls in powerdiller, make group conference call. **Official Response from Francis Ramos:** > Thank you for your positive review, Rafael! It's good to hear that you're enjoying Aircall's practicality, ease of use, and Power Dialer feature to help make your days more efficient and productive. If you ever have any questions or need assistance with group conference calls or any other feature, please don't hesitate to reach out to our support team. We're here to help ensure you have a seamless experience with our app. Thank you for choosing Aircall! ### 23. Great Dialler solution **Rating:** 4.5/5.0 stars **Reviewed by:** Roger M. | operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Aircall?** I have been using Aircall for a while now and I must say that I've been very happy with the product. The interface is simply to use for agents and the dashboard is very easy to navigate even as a IT illiterate. Set up was very simple with click and drag interfaces and simple english explanations. Thankfully I've only had to contact customer support once or twice but when I have the responses have been fast and efficient. **What do you dislike about Aircall?** I'm looking forward to the potential to intergrate the text message side of things with our CRM system, it works well at the moment but does not automatically link to our CRM which I would say is the only downside. **What problems is Aircall solving and how is that benefiting you?** The abilility to track and monitor agents is a huge benefit of the aircall system, this has helped us to improve our work rates and results. ### 24. Aircall Saves the day **Rating:** 5.0/5.0 stars **Reviewed by:** Tabay R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Aircall?** AIrcall Dashboard which gives a holistic view of all your agents and all the influx that you recieve in any particular day. Besides that, they have amazing built reports which gives you the coverage about so many other features such as user history, user status, agent occupancy rate, missed call ratios and SLA etc. Alos, they have top notch customer support when it comes to reaching out to them for any issues, they tend to help and resolve all your concerns. The tool is super easy to use and navigate. **What do you dislike about Aircall?** Missed call details, who it rang for, for how long etc. When we have these calls with our agents where we speak about their missed calls they want details about it which is missing. **What problems is Aircall solving and how is that benefiting you?** Aircall is a one stop solution for all your calling needs and that it just makes your life whole lot easier. ### 25. Very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Wanessa Adriana R. | Assessora financeira, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** Very practical, many features, possibilities to make several calls in a short time. **What do you dislike about Aircall?** The format of the App is not so good, you could make it in a more dynamic way. **What problems is Aircall solving and how is that benefiting you?** More efficient, faster calls find the fastest made calls. **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Wanessa! We're glad to hear that you find Aircall practical with many useful features, and appreciate your input on the app's forma, which will be shared with the team into consideration for future improvements. Our goal is to provide a dynamic and user-friendly experience for all our customers. Thanks again for choosing Aircall! ### 26. Easy access **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana P. | Analista Financeira, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** An easy-to-access application, very agile and effective. **What do you dislike about Aircall?** Sometimes we forget to end the call in the classification and we stop receiving calls. **What problems is Aircall solving and how is that benefiting you?** I think it should only really return to the original state when the call ends. **Official Response from Francis Ramos:** > HI Juliana, and thanks for this positive review! We're glad to hear that you're enjoying Aircall's ease of use, agility, and effectiveness. At the same time, thank you for sharing your feedback with regards to call classification, which will be brought back to the team. Thanks again! ### 27. Works perfectly in calling all my customers in Brisbane, Queensland, Australia. **Rating:** 5.0/5.0 stars **Reviewed by:** dennis l. | Lead Coordinator and Service & Support Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Aircall?** Noise cancelling and very easy to work with. **What do you dislike about Aircall?** Probably integrations with other app. Everything is packed so it's not so easy to integrate it with other apps. **What problems is Aircall solving and how is that benefiting you?** It easily connects me to customers with no hassle. **Official Response from Francis Ramos:** > Thanks for this great review, Dennis! We're thrilled to hear that Aircall is helping you efficiently connect with your customers and appreciate your feedback on the noise-canceling feature and user-friendly interface. We understand the importance of integrations and are continuously working to enhance our capabilities in this area. If you have specific apps in mind that you'd like to integrate with Aircall, please let us know so we can explore potential solutions. Thank you for choosing Aircall to streamline your customer communications! ### 28. Faster and easier to use **Rating:** 5.0/5.0 stars **Reviewed by:** Alexia J. | tele agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Aircall?** easy to make calls, to read text messages **What do you dislike about Aircall?** everything is fine for now, no problem **What problems is Aircall solving and how is that benefiting you?** pass the calls to the salespeople faster. **Official Response from Francis Ramos:** > Hi Alexia, and thank you for leaving us this review! I'm glad to hear that you're making the most of our all-in-one platform to manage calls and texts in a single place. If you ever have any issues, feel free to submit a ticket using the Support Portal and we will respond as quickly as possible. Thanks again for choosing Aircall! ### 29. Aircall doing the GOD work **Rating:** 5.0/5.0 stars **Reviewed by:** Rares M. | Tracking Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Aircall?** How easy it is to use it and all the features it got. **What do you dislike about Aircall?** Currently I do not have any downsides on Aircall **What problems is Aircall solving and how is that benefiting you?** Gives me a fast phone at my disposal anytime on my laptop **Official Response from Francis Ramos:** > Thanks for the positive review, Rares! We're thrilled to hear that you find Aircall easy to use and appreciate its features! ### 30. Tool that I use in my everyday life at work **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Christophe H. | tele agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Aircall?** A quick tool that is very easy to use and rarely has connection problems. **What do you dislike about Aircall?** this is often crossed out and often there are too many updates **What problems is Aircall solving and how is that benefiting you?** to take a maximum number of calls in a minimum amount of time **Official Response from Francis Ramos:** > Hi Jean Christophe, and thanks for this positive review! We're glad to hear that you find Aircall quick and easy to use with minimal connection problems. We understand that frequent updates can be disruptive, and we are constantly working to improve our update process to minimize interruptions. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 31. super **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas Louis P. | vendeur, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Aircall?** What I appreciate most about Aircall is its ability to simplify team communication with a modern, intuitive phone solution that is perfectly integrated with business tools. **What do you dislike about Aircall?** nothing, text messages are more accessible and the interaction panel is more pleasant **What problems is Aircall solving and how is that benefiting you?** cuts off from time to time **Official Response from Francis Ramos:** > Hi Thomas Louis, and thank you for this review! We're glad to hear that you're enjoying the new version of Aircall. If you encounter any issues or have any feedback as you continue to explore the new features, please don't hesitate to reach out by submitting a ticket via the Support Portal. Thanks again! ### 32. Aircall Usage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Aircall?** Once integrated it picks up all the calls and the insight card shows you who is calling and can add other features such as the weather etc. It is used every day and the team have seamless calls. **What do you dislike about Aircall?** The integration is not easy. If you use Vincere you need a third party workflow to integrate with the CRM. The data and reporting could be better to read. It's quite a hassle to see go back to past data to see a specific call at a certain time or date. **What problems is Aircall solving and how is that benefiting you?** Easily integrates with OneUp another data and reporting tool and our CRM so not manually counting our outbound activity. ### 33. Very Buggy and Numbers are Spammy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Aircall?** Not much since it was very buggy and the team had a lot of issues using it **What do you dislike about Aircall?** Pretty much everything from the integration and onward to hubspot - it really messed up the reporting and the analytics in air call were not great either. The app itself is very buggy, calls were just droppng and the app kept freezing and not letting them sign in. We are 100% outbound here and if it's not working then it messes up our top of the funnel. The CSM team there is non existent. We were a few days after the 30 day mark to let them know we wanted to cancel, they sent us with an invoice for the full year saying we didn;t cancel within the 30 day window. Thats when the CSM team reached out. Never a reach out before, no QBRs, nothing. It's not a great service at all. **What problems is Aircall solving and how is that benefiting you?** It was supposed to help our BDR team outbound ### 34. Air Call Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Eissa F. | Travel Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Aircall?** I like how smooth it is and that it has a Desktop app version. **What do you dislike about Aircall?** Nothing much, the app is quite optimized for best performance. **What problems is Aircall solving and how is that benefiting you?** making and receiving calls in a nice neat and clean way, organized app sections, and easy to navigate. That helps me be most productive. **Official Response from Francis Ramos:** > Hi Eissa, and thanks for this review! It's great to hear that Aircall is helping boost your productivity and that you're getting great utility out of the desktop app. If you encounter any difficulties in the future or have any questions, please don't hesitate to submit a ticket via our Support Portal. We're here to assist you every step of the way. Thanks again for choosing Aircall! ### 35. All in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Aircall?** I really like that you can use AirCall as an usual telephone app; texts, calls, voicemails and multiple phone numbers. **What do you dislike about Aircall?** I think pricing is excessive for just one user usage. **What problems is Aircall solving and how is that benefiting you?** It is one of the best apps when it comes to number of features and a simple UI. **Official Response from Francis Ramos:** > HI Luis, and thank you for sharing your feedback! We're glad to hear you enjoy the variety of features Aircall offers. We understand your concern about pricing and we appreciate your input. f you have any specific suggestions or questions for us, please feel free to submit a ticket through our Support Portal. Thank you for choosing Aircall! ### 36. Great phone service **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus C. | Care Navigator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** it keeps track and takes notes of each call, which you can reference afterwards. **What do you dislike about Aircall?** it does not provide a quoe that way everyone can get the same amount of calls **What problems is Aircall solving and how is that benefiting you?** you can not set up diferent quoes **Official Response from Francis Ramos:** > Hi Jesus, and thanks for leaving this positive review! We're happy to hear that our call tracking and note-taking features are beneficial to you. We understand the importance of equal call distribution and will consider this for future updates. Thanks again for your feedback, and please don't hesitate to reach out if you have any questions or need assistance! -Francis @ Aircall ### 37. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Tainara C. | Analista Financeiro, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Aircall?** use the Aircall extension and quality calls **What do you dislike about Aircall?** can improve in organization, facilitate identification of calls and records **What problems is Aircall solving and how is that benefiting you?** it helps me a lot at work, being able to make calls with quality **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall, tainara! We're thrilled to hear that you enjoy the quality calls using our extension. We appreciate your feedback on areas for improvement, such as organization and call identification, which the team is continuously working on to better meet our users' needs. If you have any specific suggestions or further feedback, please feel free to reach out to us. We're here to assist you in any way we can to ensure your continued satisfaction with Aircall. Thank you for choosing us to help you with your work calls! ### 38. Very easy to use and have control of your conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** That I can open and close conversations that I need or don’t at that specific moment **What do you dislike about Aircall?** That when you have several number you use all the history is combined together **What problems is Aircall solving and how is that benefiting you?** It is giving easy access to my clients and vendors, by being able to use on the computer or phone **Official Response from Francis Ramos:** > Thank you for sharing your feedback! We're glad to hear that you find Aircall easy to use and that it helps you manage your conversations effectively. We understand your concern about the history being combined when using multiple numbers and appreciate your input, which will be shared with the team. If you have any more suggestions or need assistance with anything else, please feel free to submit a ticket via the Support Portal. Thanks again for choosing Aircall! ### 39. Great product for medium-large businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** - AI Transcriptions save our team time creating call notes - Scorecards ensure our L&D function can consistently provide accurate and meaningful coaching - Call distribution is simple and easy to use - Great analytics **What do you dislike about Aircall?** - Not being to deactivate users and only having a delete option. This just adds some time delays if you need to re-add previous users - Needs more permission level or custom profile permission option **What problems is Aircall solving and how is that benefiting you?** Aircall is doing the basics right, the call quality is consistent and out performs our previous two suppliers. The AI features are reducing AHT whilst enabling our teams to focus more on the calls and less on the admin. The summaries are particulary useful as this allows us to quikcly access previous calls and check what needs discussing on the next call. ### 40. It works well **Rating:** 5.0/5.0 stars **Reviewed by:** Susana Isabel R. | Analista financeira, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Aircall?** The software itself or how the system works **What do you dislike about Aircall?** The memorization of calls, that is, their history **What problems is Aircall solving and how is that benefiting you?** Sometimes the calls drop. At the moment, it hasn't been happening as often. **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Susana! We're glad to hear that Aircall is working well for you overall. We understand that the memorization of call history can be important for your workflow, and we'll definitely take note of your feedback. If you experience any more dropped calls, please reach out to our support team so we can investigate further and ensure a seamless experience for you. Thanks again for choosing Aircall! ### 41. Bad workflow, connection issues, overall bad experience **Rating:** 0.5/5.0 stars **Reviewed by:** Jesse M. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Aircall?** There wasnt really anything I could say specifically about airmail that I liked **What do you dislike about Aircall?** Connection issues, dropped calls, lagging,slow workflow, bad reporting **What problems is Aircall solving and how is that benefiting you?** It was used as a dialer when we had it **Official Response from Francis Ramos:** > Hi Jesse, and thank you for sharing your experience with us. I'm sorry to hear about the issues you experienced with Aircall. We strive to provide a seamless experience for our users, and it's disappointing to hear that we fell short in your case. Your feedback is valuable to us, and we will address the connection issues, dropped calls, lagging, slow workflow, and reporting concerns to improve our service. We appreciate your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention. ### 42. Top satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Roxane L. | Téle Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** easy to make calls, do transfers, and also send SMS **What do you dislike about Aircall?** I like everything very practical. Very easy to use, quick to understand. **What problems is Aircall solving and how is that benefiting you?** to communicate with clients more easily through calls and by SMS. **Official Response from Francis Ramos:** > Hi Roxane, and thanks for leaving us this positive review! We're delighted to hear that Aircall has been beneficial for you in communicating with clients through calls and SMS. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 43. It is a pleasant experience considering that I do not need to take up a phone anytime somebody calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** that it s easy to use, fast, no need for phone line and a mobile phone , and also gives us the chance to add anytime what was the reason of the call **What do you dislike about Aircall?** I do not like when there are interruptions or it is not functioning properly. **What problems is Aircall solving and how is that benefiting you?** The fact that you don't actually need a physical phone, that you can speak even if you are not at the desk. **Official Response from Francis Ramos:** > Thank you for sharing your positive experience with Aircall! We're thrilled to hear that you find our service easy to use and convenient, and appreciate your feedback regarding the interruptions and technical issues you may have encountered. If you experience any further issues, please don't hesitate to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Aircall. Thanks again! ### 44. Daily use of Aircall **Rating:** 4.0/5.0 stars **Reviewed by:** Elisabete S. | Analista Estratégica, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** Get the call history Call back request **What do you dislike about Aircall?** Connection failure, creating difficulties in dialogue with the client **What problems is Aircall solving and how is that benefiting you?** More concentrated information and easy to check calls and team availability **Official Response from Francis Ramos:** > Thank you for sharing your feedback, Elisabete! We're thrilled to hear that you enjoy Aircall's call history and call back request features. We're sorry to hear about the connection issues you've experienced, as we understand how crucial seamless communication is with clients and will take this feedback to the team. Thanks again for choosing Aircall! ### 45. An experience with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Julie L. | Conseiller en maison de retraite, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** It is an application that is very smooth. **What do you dislike about Aircall?** For now, no problem with the application, no negative points. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the smoothness of calls and this is beneficial to me because I use it daily. **Official Response from Francis Ramos:** > Hi Julie, and thanks for leaving us this positive review! We're glad to hear that you find Aircall to be a smooth application for your daily use. Thanks again for the feedback and please feel free to reach out if you ever have any issues or questions! -Francis @ Aircall ### 46. very fast and no lagging **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine D. | Tele agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Aircall?** ease of use ease of implementation customer support **What do you dislike about Aircall?** none everything functions well there is nothing that i dislike about it **What problems is Aircall solving and how is that benefiting you?** it is more efficient and rapid in making international calls No lagging **Official Response from Francis Ramos:** > Hi Nadine, and thanks for this positive review! We're glad to hear that you find Aircall easy to use and that implementation went smoothly for you. It's our mission to make sure that Aircall functions well and makes your days more efficient! Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall ### 47. A Reliable, Cloud-Based Communication Solution with Room for Improvement" **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Aircall?** : One of Aircall’s strongest points is its ability to integrate smoothly with a wide range of CRMs and productivity tools like Salesforce **What do you dislike about Aircall?** Although generally reliable, some users experience occasional call quality issues, especially in regions with weaker internet infrastructure. Since it's VoIP-based, it's highly dependent on internet stability. **What problems is Aircall solving and how is that benefiting you?** aircall consolidates phone communication into a cloud-based system, integrating with CRM, support, and collaboration tools like Salesforce, HubSpot, and Slack ### 48. Qiuck Set Up and Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed A. | Account Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Aircall?** The customer support team is quite responsive to any issues I raised **What do you dislike about Aircall?** The integration with FLG did not allow for the contacts to be synced to Aircall unless I am on an active call with the leads. **What problems is Aircall solving and how is that benefiting you?** We are able to call Dubai Mobile numbers which we were not able to do that with the previous dialer. **Official Response from Francis Ramos:** > Hi Ahmed, and thanks for this positive review! I'm glad to hear that you've had a good experience with Aircall so far and that my colleagues on the Customer Support team have been able to address any issues you've experienced. I also appreciate your feedback on the FLG integration, which I'll take back to the team. Thanks again, and please don't hesitate to reach out if you ever have any additional questions or need assistance! -Francis @ Aircall ### 49. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe R. | Assessor Financeiro, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Aircall?** To be able to have a list of clients to call **What do you dislike about Aircall?** I see no disadvantages in using Aircall during work. **What problems is Aircall solving and how is that benefiting you?** It's helping to get in touch with many clients **Official Response from Francis Ramos:** > Thank you for the positive feedback, Felipe! We're thrilled to hear that Aircall is helping you efficiently manage your client calls. If you ever have any questions or need assistance with any features, feel free to reach out to our support team. We're here to help make your experience with Aircall as seamless as possible. Thank you for choosing Aircall! ### 50. Aircall makes serving customers EASY!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Aircall?** I am not super tech-savvy, and with all of the things that need to be done as CEO of my company, Seldom do I have long periods to sit down and work them out. Air call is so user-friendly. I can have Team send me the calls to deal with and then i can pass it back to them that it is done. This leaves me more time to work on my business. We use it 7 days a week and love being able to text back after a call as that saves even more time. **What do you dislike about Aircall?** We have used it for several years with no downsides. Customer service is great but seldom required, which is even better. **What problems is Aircall solving and how is that benefiting you?** SAving so much time and keeping communication of how the customer was served in one place and being able to tag others in the company to alert them to finish it up. ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+14%3A33%3A22+-0500&secure%5Bsession_id%5D=0ae95f02-9051-4f5b-834c-5a6f65c54a18&secure%5Btoken%5D=40146a27b8cafe96a056199397c48bb8d578c6dbce620099feb00577e9883b34&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Snapsheet](https://www.g2.com/products/snapsheet-snapsheet/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Aircall Alternatives - 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