Aircall Reviews & Product Details

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Seller

Aircall

Discussions

Aircall Community

Languages Supported

German, English, French, Italian, Norwegian, Spanish

Solution Type

All-in-One

Overview by

Ben Holden

Used by Mention and 2 others

Beta

Pricing

Pricing provided by Aircall.

Essentials

$40.00

Flat Rate Per Month

View More Pricing Information

Aircall Integrations

(33)

Verified by Aircall

Show More Integrations

Aircall Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Aircall, and what problem is it built to solve?

Aircall is a cloud-based voice platform for customer conversations, designed for sales and support teams. It is built to bring business calling together with the tools those teams use to manage customer conversations.

What languages does Aircall support?

Aircall supports 6 languages: English, French, German, Italian, Norwegian, and Spanish.

What company sizes and industries is Aircall the best fit for?

Aircall’s strongest reviewer-reported fit is among small businesses and mid-market teams, with positive feedback also coming from enterprise users. Positive users span a range of industries, with these segments especially visible:

Company size — Small Business: Teams with 50 or fewer employees.
Company size — Mid-Market: Organizations with 51–1,000 employees.
Industry — Software and technology: Computer Software and Information Technology and Services.
Industry — Customer-facing services: Healthcare and Marketing and Advertising.

How long does it take to implement Aircall across a team?

Aircall can be quick to get live: under one day is the most common reported implementation range. Other reported timelines extend from under a month to several months.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also reported
1–3 months	Also reported
Over 12 months	Less common

What customer support options does Aircall provide, and how do users find the overall support experience?

Support includes 24/7 live-rep help, alongside self-service resources and digital contact channels. The experience is mixed: Aircall users describe helpful, responsive assistance with setup and troubleshooting, while others find responses or issue resolution slow, particularly for account changes and technical problems.

What is the experience like for teams switching to Aircall from another tool?

Switching to Aircall has been driven by a desire for easier call tracking, better CRM connections, greater reliability, and more flexible calling workflows. Compared with tools such as JustCall, Dialpad, Zendesk-based calling, and other VoIP systems, Aircall is described as easier to use or better at logging calls and connecting with CRM workflows; pricing and access to features also factor into some moves. The transition can feel straightforward, though setup and navigation have been less smooth for some teams.

What tools and platforms does Aircall integrate with, and how do these integrations help users get more value from the product?

Aircall offers 38 integrations, connecting with CRM, customer-support, collaboration, and commerce tools. Users describe those connections as a way to keep calling within existing workflows, sync customer and call details, and reduce manual logging.

CRM and sales: HubSpot, Salesforce, Pipedrive, and Zoho CRM.
Customer support and service: Zendesk, Intercom, Front, and Kustomer.
Collaboration and productivity: Slack, Microsoft Teams, Google Workspace, and monday.com.
Commerce: Shopify.

What features or capabilities could make Aircall even more useful?

Aircall could be more useful with stronger reporting flexibility and smoother call handling, especially for teams that need detailed visibility or work through connectivity hiccups. Recurring improvement areas include:

More customizable reports and dashboards for call outcomes and team performance.
More consistent call connections and better recovery when internet or app performance falters.
Quicker, easier access to recordings, transcripts, and post-call details.
More flexible mobile workflows and access to features available on desktop.
Clearer controls for missed calls, notifications, and organizing follow-up notes.

G2 reviews are authentic and verified.

Here's how.

Nikola T.

Customer Service Representative

Small-Business (50 or fewer emp.)

7/20/2026

"Aircall Is Simple to Learn and Easy to Use"

5/5

What do you like best about Aircall?

The best part of Aircall is how simple and easy it is to use. You can start using it right away, and it only takes a few minutes to get the hang of everything. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Some features, such as the integration of the power dialer, are only available on desktop/Mac. It would be incredible if these could also be used on iOS and Android. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Nikola,

Thank you so much for the kind review! We're glad to hear that Aircall has been simple to learn and helping your international team communicate effortlessly.

We also appreciate your feedback on Power Dialer availability on iOS and Android. Your comments have been passed along to the team for consideration. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Abel N.

Sales Representative

Mid-Market (51-1000 emp.)

5/27/2026

"Great Online Calling and Power Dialer, With Room to Improve"

3/5

What do you like best about Aircall?

Aircall works entirely online, so teams can make and receive calls from anywhere without needing physical desk phones, the power dialer works great for outbound sales teams. It helps reps move through call lists faster and spend more time talking to prospects. Also, it automatically records calls for quality assurance, coaching, and training purposes. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

There were a lot of bugs that would require me to restart the application I would say about 10-12 times per working day, the app would also get stuck every 7 out of 10 times when trying to paste a phone number from another application, eventually slowing me down as the app would take about 10 minutes to respond again. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Abel,

Thank you for taking the time to share this review! We're glad to hear that the Power Dialer and call recording features have been valuable for your outbound sales work.

However, we're sorry to hear about the bugs and performance issues you experienced. If you're up for it, please reach out to our Support team with specific examples of these issues at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot this for you. Thanks again!

Best,

Aircall Marketing Team

Validated ReviewerIncentivizedSource: G2 invite

Daniel M.

Program Manager III Tooling, Global Operations

Mid-Market (51-1000 emp.)

3/10/2026

"Review 10.03"

3.5/5

What do you like best about Aircall?

Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized.

I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls.

The structure on mapping/creating workflows is still quite manually Review collected by and hosted on G2.com.

What problems is Aircall solving and how is that benefiting you?

Connecting our call to the rest of the workflow, centralising communication in a cloud-based solution, which means call information, notes, and customer history are automatically synchronized to other systems

improved visibility and collaboration around customer communication. Overall, it helps streamline communication workflows and gives better insight into call activity and performance. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Daniel,

Thank you so much for your kind review! We’re happy to hear how seamlessly Aircall integrates into your workflows and tools, such as your CRM and Front.

However, we're sorry about the occasional reliability inconsistencies and the manual setup required for some workflows. The next time you encounter this issue, please contact our support team so they can assist you in troubleshooting and finding a solution.

If you have any additional questions, don't hesitate to reach out. We’re here to help. Thanks again for sharing your experience!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: G2 invite

Kara M.

Manager of Business Developement

Mid-Market (51-1000 emp.)

9/2/2026

"Easy-to-Use Calling App That Keeps Contacts Organized"

5/5

What do you like best about Aircall?

It’s easy to use, keeps my contacts on file, and makes my day a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I like it. It’s easy to use, I can call internationally, it logs my calls, and it keeps my contacts in order. The only thing I can think of is that sometimes the calls are a bit choppy. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Kara,

Thank you so much for the kind review! We're happy to hear that Aircall has been keeping your contacts organized and your day easier.

We also appreciate your feedback on call quality. If the issue persists, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can troubleshoot and find a solution. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Morphin M.

Customer Service

Small-Business (50 or fewer emp.)

10/9/2026

"Easy to Navigate, User-Friendly, and Works Great"

5/5

What do you like best about Aircall?

Easy to navigate and user-friendly, with features that are simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Sometimes the call drops automatically, but I think it might be my internet connection. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Morphin,

Thank you so much for the kind review! We're so happy to hear that Aircall has been easy to use for you.

We also appreciate your note on calls dropping. As a VoIP solution, call quality can be impacted by internet connectivity. If any issues persist, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] so our support team can help find a solution. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Che C.

Account Manager

Small-Business (50 or fewer emp.)

11/2/2026

"Simple, Quick, and Easy to Use"

5/5

What do you like best about Aircall?

How simple it is to use. Always quick and easy Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Nothing to beat, haven't had a scenario where I've been unhappy Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Che,

Thank you so much for the kind review! We're so happy to hear that Aircall has been helping you reach more clients each day.

If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Noxy P.

Operations Associate

Education Management

Mid-Market (51-1000 emp.)

3/30/2026

"Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts"

4.5/5

What do you like best about Aircall?

I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It's easy to navigate and you can save contact details, make a call with a touch of one button. The call transcripts are amazing in helping you see what was discussed on the call. Their customer service is easily reachable and swift in assisting, and their knowledge base has very useful information. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Sometimes missed calls just appear without the phone ringing, but I later found that this is a routing issue. After reaching out to their customer service, they helped me with properly setting up routing, and I did not have a missed call problem anymore. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Noxy,

Thank you so much for your kind review! It's great to hear that Aircall is speeding up your workflows, helping you quickly revisit what was discussed on calls, and working so well for you overall. We're also pleased that our support team was able to assist you and find a solution to your problem.

If you ever have questions or need help with anything else, we’re here and happy to help. Thanks again for choosing Aircall!

Best,

Aircall Marketing Team

Current UserValidated ReviewerSource: Organic

Victor C.

vendedor

Small-Business (50 or fewer emp.)

9/25/2026

"Excellent interface and a program I highly recommend."

5/5

What do you like best about Aircall?

The interface and call quality are excellent; it is easy to use and really helps me a great deal with my work. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Honestly, everything seems fine to me; it's just that sometimes the system glitches and the calls don't sound clear. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Victor,

Thank you so much for the kind review! We're happy to hear that the interface and call quality have been excellent for your work.

We also appreciate your feedback on occasional system glitches and call clarity. If the issues persist, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can troubleshoot and find a solution. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Chad V.

Customer Success Administrator

Mid-Market (51-1000 emp.)

10/6/2026

"Very User-Friendly with Real-Time Visibility of Colleagues"

5/5

What do you like best about Aircall?

It is very user friendly, and love that you are able to see your colleagues real time as well. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

The missed calls can get a bit confusing, but it takes some getting used too. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Chad,

Thank you so much for the kind review! We're happy to hear that Aircall has been so user-friendly for you.

We also appreciate your feedback on missed calls. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] to share more details, as we'd love to know more. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

Kuv T.

Virtual Assistant

Small-Business (50 or fewer emp.)

Updated 4/14/2026

Originally submitted 12/12/2025

"Unmatched Dependability, Seamless Voice Messaging"

5/5

What do you like best about Aircall?

I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Sometimes it's confusing as to which number is assigned to a specific time where it routes to Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall

Hi Kuv,

Thank you so much for your kind review! We’re thrilled to hear Aircall feels accessible and efficient for your team. It means a lot that our commitment to transparency stands out, and it's great to know we’re supporting your daily client call-ins with a smooth, reliable experience.

If you ever have questions or want tips to get even more from Aircall, we’re always here to help. Thanks again!

Best,

Aircall Marketing Team

Current UserValidated ReviewerIncentivizedSource: Seller invite