Aircall Reviews & Product Details

I find Aircall dependable, which means a lot when customers are on the line. I really appreciate how straightforward it is to see my calls at a glance: the ones I've taken, missed, and any voice messages. The call history is something I rely on daily because it lets me spot missed customers and call them back quickly. I like that I can assign calls and follow-ups to my colleagues. Setting up Aircall was also refreshingly simple, basically just download and go. Integrating it with tools like Monday work management or Asana feels smooth, ensuring customer queries rarely get lost after a call. Review collected by and hosted on G2.com.

I find the interface does take a little acclimatizing. I think starting a call by clicking the green plus sign is not the most intuitive design choice, and I find wrapping up a call or task a touch fiddly at first. It all works well enough once the habit forms, but the first while asks for some patience. Review collected by and hosted on G2.com.

Honestly, I don't have much positive to say about Aircall. The one bright spot has probably been my dialogue with our Account Manager — who's fighting a losing battle, though, since Aircall is an expensive solution and simply isn't worth the money for us. Review collected by and hosted on G2.com.

The pricing plan. It makes no sense at all for a company like ours. But since porting numbers can be a real hassle, we've stuck with them. Now they also want us to pay just to see who's missing our calls. It's completely fucked up. So the hunt is on to get away from them. Review collected by and hosted on G2.com.

I find Aircall incredibly helpful as it keeps every customer conversation on record, which I can easily retrieve. This is invaluable when dealing with delivery issues or disputed orders, as I can confirm exactly what was promised without relying on memory. The workspace, particularly the transcripts, is something I lean on daily. It holds the entire thread of earlier conversations in one view, which saves me from working off memory when putting together call summaries for accounts. The recordings help keep my notes accurate rather than approximate. Setting up Aircall was refreshingly painless, thanks to the single sign-on feature, which meant I was working within minutes instead of struggling with credentials. Aircall also integrates well with HubSpot, allowing each call to attach itself to the customer's account, providing a full history of orders or queries in one place. This integration is seamless and enhances my workflow. Review collected by and hosted on G2.com.

It's not without the odd rough edge. Now and then a call lags as it connects, and while it is far from constant, it does break the rhythm of a conversation when it happens. The interface could also stand to be more intuitive, as reaching the call logs or moving between features is less immediate than I would like. Review collected by and hosted on G2.com.

I use Aircall as my main form of communication between myself and my clients, and I really appreciate that it lets me connect my computer to my work phone calls. The call recap feature is super helpful for reviewing and making notes, and I love that it keeps me from being tied down by a landline by allowing me to make calls on my computer or phone without compromising my personal information. My favorite feature is the texting capability, as it knocks down the formality of emails and cold calling. I can quickly reach out to clients with updates in real time, and they can respond just as fast. The setup was super easy and very user-friendly. Review collected by and hosted on G2.com.

The notifications on the mobile app could be improved - I don't always want every phone call to ring. I wish there was a way to filter by area code or team up with HubSpot to only receive calls from assigned clients. Even when I switch the mobile app to 'no notifications,' calls and texts still ring on my end. Review collected by and hosted on G2.com.

Now I have better contact with numbers that previously appeared as SPAM. Definitely, it's an effective tool for a Call Center. Review collected by and hosted on G2.com.

The only downside is that it doesn't work without internet. Calls drop if the wireless network goes down. Review collected by and hosted on G2.com.

I use Aircall for calling customers and making simple calls efficiently. The integration with tools like Shopify helps us retain customer information, which makes the system very efficient. I really find the call quality reliable, and I appreciate features like call recording, warm transfers, voicemail, and sharing inboxes with our fellow employees as they're important for our work. The ability to perform audits on calls and listen to previous calls directly within Aircall without needing other software is great for our quality assurance. The setup was very easy; just download, install, and run, with no problems at all. Review collected by and hosted on G2.com.

I find the reliability during calls to be an issue with Aircall. There are instances where, if there's a problem with the connection, Aircall disconnects the customer or the support person. I'd like it to be more efficient and provide a bit of a lag similar to Facebook calls, so we don't disconnect customers with unstable connections. Review collected by and hosted on G2.com.

I like best how the calls are automatically recorded and the fact It also transcribes the call is extremely helpful for gathering quick info. Review collected by and hosted on G2.com.

It doesn't have video calls as well as the UI could be improved and contacts should have a way to classify into categories. Review collected by and hosted on G2.com.

I like that with Aircall, I can send text messages while dialing, which gives me multitasking capability. The AI notes feature is also a big plus as it provides summaries of the call, making it easier to review important points without listening to the entire recording again. The efficiency when taking notes and the convenience of accessing recordings when I need them really enhance my workflow. I appreciate being able to share recorded calls with my team, allowing us to discuss and get immediate feedback. Additionally, the initial setup of Aircall was very simple and easy to follow. Review collected by and hosted on G2.com.

Sometimes I experience that Aircall has been disconnected from the internet even when I have strong bandwidth. Also, it takes longer to load, even with a strong internet connection. The consistency while using it needs to be improved to ensure a strong and reliable connection to avoid dropped calls. Review collected by and hosted on G2.com.

I like that Aircall is really simple to use, which makes my work easier. I can keep it open on my screen and easily copy and paste phone numbers. The feature where I can see the ID of patient numbers is great because it helps make sure I'm sending messages to the right person. I also appreciate that Aircall keeps my communications with patients confidential, which is important for my work. Another feature I find valuable is the ability to send texts and get responses directly from patients, and that it logs our conversation so the next clinician can see what happened. Plus, I find it useful to log call details, like if I left a voicemail or if the patient's voicemail was full, which gives us a complete picture of our interactions. Setting up Aircall was very easy; I just downloaded it, and it was ready for use on both my phone and computer, which was super convenient. Review collected by and hosted on G2.com.

I sometimes cannot find the option I want for a call. I would like to be able to type a personal response. Review collected by and hosted on G2.com.

The way it integrates with other tools so I don't have to worry about going one by one to complete my daily duties Review collected by and hosted on G2.com.

Not sure if there is something I dislike but maybe the Mobile app could be a bit more user friendly Review collected by and hosted on G2.com.