Aircall Reviews & Product Details

I use Aircall daily for calls, and I really appreciate the transcript feature. It records the details of my calls so I can go back for review and ensures I didn't forget anything. Also, it accurately records different accents from customers, which is really awesome. The setup was easy as 1-2-3. Review collected by and hosted on G2.com.

I wish Aircall wouldn't disconnect so easily when the connection is poor or if the browser gets refreshed. During a call, if the connection gets bad due to a poor signal, the call drops immediately and doesn't reconnect to the customer. It would be great if this could be improved. Review collected by and hosted on G2.com.

Aircall has a user-friendly interface. It also has a global presence in over 100 countries, which supports international calling capabilities, and it offers extensive integrations with CRM systems like Salesforce and HubSpot, as well as productivity tools like Slack and Zendesk. From a data perspective, I get a lot of useful insights, such as missed_call_reason (for example, agent not available or another clearly mentioned reason), along with call recordings. All of this helps me with more detailed call analytics, plus the real-time dashboard and reporting features. Review collected by and hosted on G2.com.

Incremental data sync sometimes needs careful handling, since I occasionally ran into late-arriving data. Webhook failures also require solid retry logic, and in my case historical backfills were slow. Review collected by and hosted on G2.com.

It has a lot of routing options and is flexible in options. Customize it exactly how you want. Use it for work in customer support. And there is almost never a server issue that has been experienced.

The interface is nice and clean. I am able to integrate aircall with my existing Zendesk account and this runs smoothly across both platforms.

We run a multinational wide organization and it's all seamless from my point of view. Review collected by and hosted on G2.com.

When you are using the phone app you need to allow notifications Review collected by and hosted on G2.com.

The best thing about Aircall is how well it supports day-to-day sales communication while keeping work and personal contact separate. Having a dedicated work number makes it much easier to manage availability and maintain boundaries between work and time off, especially when working across different regions.

I also found the international calling functionality really useful, as it made communicating with prospects and clients in different countries much more straightforward. The reporting and team metrics are another strong feature, giving good visibility into call activity and performance across the team.

The integration with HubSpot works particularly well, as it allows calls to be logged automatically and makes it easy to revisit conversations with prospects or clients when needed. The ability to text from the work number and set up a separate WhatsApp account for business communication was also a big advantage.

One area that could be improved is customer support, which I found fairly average in terms of responsiveness and issue resolution. Review collected by and hosted on G2.com.

One downside of Aircall is that the call quality can occasionally be inconsistent, particularly when relying on Wi-Fi connections, which can affect conversations at times. It’s also relatively expensive compared to simply using a personal phone number, especially for smaller teams or businesses managing costs closely.

In addition, customer support was fairly disappointing, as responses could be slow and resolving issues wasn’t always straightforward. Review collected by and hosted on G2.com.

Easy it is to use. The call history and recordings are very useful for reviewing past conversations, and the ability to listen to calls easily makes team collaboration and customer support much more efficient. Review collected by and hosted on G2.com.

I haven't encountered any major drawbacks. Aircall meets my needs and works well for my tasks. Review collected by and hosted on G2.com.

I like how easy Aircall is to use. It summarizes all the calls and records everything, allowing me to go back and replay them if I forget what was said in a conversation. This feature is particularly valuable for me because it means I don't have to call the person back to clarify things. Also, the initial setup of Aircall was very easy, just copying and pasting numbers and clicking the dial button makes the process straightforward. Review collected by and hosted on G2.com.

The only thing that can be improved for me is that sometimes the summaries of the call are not very accurate. Sometimes it gives inaccurate information about what the prospects or what I said in the call. The summaries need to be a bit more accurate. Review collected by and hosted on G2.com.

It works well and is easy to navigate. It integrates decently with the monday service. There are fairly constant updates, but there are also consistently minor bugs. Overall, it’s very usable. Review collected by and hosted on G2.com.

it is unfortunate that you cant receive video messages. Review collected by and hosted on G2.com.

I like it a lot because it facilitates communication with my clients and prospects. The interface is super friendly and allows me to carry out my activities without difficulties. Additionally, the cost per number of users is relatively low in relation to the use I give it. In conclusion, communication with my clients is everything. Review collected by and hosted on G2.com.

In general, support tends to be slow when requesting a change of numbers due to spam. Review collected by and hosted on G2.com.

I really appreciate how Aircall fits naturally into the flow of a busy shift. Dialing feels just like using my personal phone, which meant there was no steep learning curve and I could start confidently managing customer orders and inquiries immediately. The ability to save contacts and transfer calls seamlessly really makes handling busy lines much easier. Setting up Aircall was refreshingly simple too; just installing the app, linking it to my work account, and I was ready to take calls right away. I also like that I can integrate Aircall with our order-management system to quickly pull up caller details and connect it with Slack to keep my team informed when a call needs follow-up. Review collected by and hosted on G2.com.

My one gripe concerns the missed-calls list. When things get hectic and several calls go unanswered, I have to clear them one by one, which feels tedious. A single option to wipe the whole list at once would save me a fair bit of fiddling. Review collected by and hosted on G2.com.

I appreciate that Aircall resolves all my problems and meets all my needs. I use Aircall calls to contact people, and it's really useful because when I contact someone whose number I already have, Aircall lets me know that the call has already been made. This also includes the SMS sent to this contact, which saves me a lot of time. Review collected by and hosted on G2.com.

This is the tracking of calls, the statistics also of the qualification of calls, that is to say, if we can assign qualifications to each call, for example, a person I contacted whom I did not reach, I could mark as voicemail or unreachable or to call back, that is to say, set appointments for scheduled calls, there you go. Review collected by and hosted on G2.com.