Aircall Reviews & Product Details

I find Aircall very easy to use, user-friendly, and straightforward. When I dial a number, a name shows up right away, which gives me confidence that I’m contacting the right person and makes it worry-free, especially in recruitment. I find it useful to see the person’s right number when I dial, so I don’t end up discussing an application with the wrong candidate. The setup was pretty easy, like logging into a social media account. Aircall also provides the communication services we need. Review collected by and hosted on G2.com.

I think the mobile and web applications could be downloadable programs for my phone or computer. That might help them perform properly, with less lag and better stability and performance after updates. Review collected by and hosted on G2.com.

The Smart Flow call tree builder is one of Aircall's best features. It's intuitive and easy to use, making it quick to create and update call routing without a steep learning curve. One feature that has saved us a significant amount of time is the ability to copy an existing call tree and use it as a template for new numbers. Instead of building each flow from scratch, we can duplicate, customize, and deploy it in minutes. Combined with Aircall's responsive and knowledgeable customer support, it has made managing our phone system much more efficient.

What I like best about Aircall is their outstanding customer service and support. Their team is responsive, knowledgeable, and genuinely helpful whenever we've had questions or needed assistance. Issues are addressed quickly, and they work with us to find effective solutions, making the overall experience smooth and reliable. Review collected by and hosted on G2.com.

The biggest area for improvement is performance under extremely high call volumes. We've experienced issues where calls are occasionally routed to the wrong agents instead of following the configured call distribution rules. This has primarily occurred on phone numbers handling several thousand calls per day (5,000+), making it seem like the platform struggles to consistently manage very large call volumes. Improving the reliability and scalability of call routing in these high-volume scenarios would make Aircall an even stronger solution for enterprise organizations. Review collected by and hosted on G2.com.

Call recording: Useful for reviewing conversations and training staff. Call routing: Directs incoming calls to the appropriate person or department. CRM integrations: Connects with tools such as Salesforce and HubSpot. Review collected by and hosted on G2.com.

Expensive pricing, especially for small businesses and startups. Minimum user requirements increase the overall cost. Review collected by and hosted on G2.com.

What I like best about Aircall is how easy and convenient it is to use. The platform makes it simple to manage calls and communicate with customers efficiently. I also like that it helps keep everything organized and makes the calling process feel smooth and straightforward. Overall, it’s a reliable tool that makes my day-to-day work much easier. Review collected by and hosted on G2.com.

One thing I dislike about Aircall is that there can occasionally be minor connectivity or call-quality issues. There is also a slight learning curve when getting familiar with all the features. However, overall, these are relatively minor issues, and the platform is still very useful for managing calls efficiently. Review collected by and hosted on G2.com.

I really appreciate how Aircall keeps the steady flow of incoming calls organized by neatly sorting them into categories like missed, assigned, current, and past. This organization ensures that I can easily follow up with the right customer without losing track, even during a busy weekend. The interface requires minimal effort from me since everything is exactly where I expect it to be, allowing me to seamlessly pick up a conversation from where it left off. Additionally, I love the flexibility of switching to my mobile when I need to move around the site, which ensures I remain reachable and on top of calls without any disruptions. Review collected by and hosted on G2.com.

There is no way to load your own audio file as a ringtone, which sounds trivial until the colleague beside me is set to the very same tone. More than once I have reached for my phone only to find it was theirs ringing all along. A little room for customizing the sound would settle that easily enough. Beyond the ringtones, it would help if I could add a quick note to a call the moment it ends and have it stay with that customer's record, since capturing a detail while it is fresh saves me piecing the conversation back together later, and clearer alerts when several calls arrive at once would make a busy weekend easier to manage without one slipping past me. Review collected by and hosted on G2.com.

It has helped me a lot because they give us options to call more numbers and I always end up having more contact, which has allowed me to reach my prospects. I like its speed and effectiveness. For the numbers that didn't answer on the personal phone line, with the Aircall system it does work and they do answer. The initial setup was very simple, they just gave us an email to log in and the password, and it was very easy to use the system from within. I totally recommend it, it's super good. Review collected by and hosted on G2.com.

Well, so far everything is perfect, the truth is the system is very good. Review collected by and hosted on G2.com.

I appreciate that Aircall helps us avoid the high costs of making calls through local networks, and it's great for staying connected with international customers. I like being able to call multiple countries and the added benefits like SMS functionality and the power dialer. The SMS feature is useful for communicating in text, and the power dialer saves time by letting me call multiple customers efficiently without having to redial every number. The setup was easy; activating it with the code and link from the email was straightforward. I also value the dashboard for monitoring team progress and quality, which is very useful for conducting quality assessments and giving feedback. Review collected by and hosted on G2.com.

When I finish dealing with a certain customer, Aircall keeps the customer on the right-hand side as the main contact to be dealt with. Sometimes, when I'm trying to send an SMS to a different customer, the previous customer hasn't been removed and updated to recent contacts, so I end up sending the SMS to the wrong person. Review collected by and hosted on G2.com.

Aircall helps me better contact clients and prospects. It's easy to use on the computer and adaptable; we had no issues with the setup. It also provides call transcriptions, so I can validate what happened if I didn't hear something well or didn't take notes, and see the segmented dialogues. Review collected by and hosted on G2.com.

Recently, we've had issues: calls wouldn't connect and would hang up automatically. I also think they could improve customer service when we raise tickets or cases for any opportunity area and resolve them promptly. Review collected by and hosted on G2.com.

I really like the Aircall dashboard—I find it easy to maneuver and user-friendly, with all the information at a glance. The analytics are incredibly helpful for showing which customer issues are at the top of the list and for assessing agent performance. I appreciate the live monitoring feature, allowing me to see which agents are on a call and for how long, and even tap into calls if they need assistance. I love the AI assistant and am excited about the new 'Ask Aircall' feature. The call settings and the ability to set up tags for reporting are very useful. I also find the call flow setup useful, especially for adjustments needed during holidays or meetings. Additionally, the integrations you offer are great, and the Aircall representative assigned to us is very helpful, responding quickly to emails. Overall, Aircall is a really great tool. Review collected by and hosted on G2.com.

Honestly, I can't really think of anything right now. So far, so good. It's been a lot of upgrades to the tool. Over the years that we've used it, I'm trying to think: is there anything I would change? You know what? I think the only thing I would change is the app itself. It would be really great to be able to remove chats after you respond. That's the only thing I can think of at the time. It's really annoying to keep seeing all of those chats. If we could remove them, that would be great. Review collected by and hosted on G2.com.

I find Aircall practical and easy to use once I understand how it works. I use live calls, call recordings to verify information, and the keyboard during calls. I use it for customer service, booking appointments, and communicating with the medical centers I need to reach. Review collected by and hosted on G2.com.

I wish Aircall managed the sound proactively. Sometimes I can’t hear anything, and other times the sound is too loud. Adjusting the volume myself doesn’t help once I’ve already heard a very loud or very low sound. I’d like to be able to predefine my preferred volume so Aircall can adjust it automatically for each call, since the sound varies. Review collected by and hosted on G2.com.