# Accelo Reviews **Vendor:** Accelo **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 554 ## About Accelo Accelo is used and loved by professional service businesses around the world to manage their business operations, profitably. The end-to-end cloud-based platform manages all aspects of a deal, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing, and more, regardless of where you are. With an emphasis on time and money, the professional services automation suite gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities, and work centralized in a single platform, you always know where things are without having to ask for a status update. Accelo streamlines workflows and increases efficiency across the business and teams to enhance visibility and coordination, helping leaders run the business and professionals focus on the most important work. By harnessing powerful automation, managers can easily deliver projects on time and within budget. Accelo's up-to-date and secure analytics give leaders the confidence to make smart decisions, ensuring the growth and prosperity of the business. ## Accelo Pros & Cons **What users like:** - Users commend the **ease of use** of Accelo, streamlining multiple business functions into one integrated platform. (35 reviews) - Users value the **seamless integration** of Accelo’s tools, enhancing efficiency in project management and overall business operations. (29 reviews) - Users appreciate the **efficiency** Accelo brings by integrating multiple tools for seamless project and workflow management. (26 reviews) - Users value the **integrated client management** in Accelo, enabling seamless coordination of tasks and customer interactions. (25 reviews) - Users value the **automated task management** of Accelo, significantly reducing administrative overhead and improving workflow efficiency. (25 reviews) - Users value the **automation features** of Accelo, which significantly reduce administrative tasks and enhance productivity. (24 reviews) - Users value the **time-saving automation** of Accelo, which simplifies operations and enhances productivity without constant app switching. (24 reviews) - Users value the **seamless integrations** of Accelo, effectively connecting sales, project management, and billing on one platform. (21 reviews) - Project Tracking (21 reviews) - Users value the **efficient time tracking** in Accelo, enhancing productivity and streamlining project management tasks. (20 reviews) **What users dislike:** - Users note the **missing features** in Accelo, such as limitations with invoices and weak mobile app functionality. (20 reviews) - Users struggle with the **steep learning curve** in Accelo, requiring extensive adjustments for effective use. (19 reviews) - Users find the **limited features** of Accelo hinder its utility for multiple businesses and effective reporting. (16 reviews) - Users find **limited customization** in Accelo, leading to frustration and inefficiencies in managing tasks and appointments. (13 reviews) - Users find the **interface complexity** of Accelo challenging, requiring significant time to learn and adapt effectively. (12 reviews) - Steep Learning Curve (12 reviews) - Users find Accelo's interface **not intuitive** , leading to confusion and a steep learning curve for new users. (11 reviews) - Complex Usability (10 reviews) - Limited Functionality (10 reviews) - Glitches (9 reviews) ## Accelo Reviews ### 1. Really great workflow features - when it works **Rating:** 3.0/5.0 stars **Reviewed by:** Curran M. | Integrated Marketing Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Accelo?** Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task as well as being able to track time per task - along with lists that are customizable to track literally everything. It's ALL here and it's quite useful. We used it extensively as our job management system and ticket system for various products for over 3 years. **What do you dislike about Accelo?** It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let alone apply to them. Tasks start times do not work properly and seem to start whenever they feel like, and the entire infrastructure seems to have a mind of its own. Customer support has not always been helpful, and it's not easy to learn with a deep curve on how to read job boards, navigates jobs vs lists and implementation into existing processes is tough. Integrating people seems easy in setup but make a mistake on the profile and good luck changing it. It needs a huge quality overhaul. **What problems is Accelo solving and how is that benefiting you?** Tracking tasks completed per user, time spent on tasks, tickets, job management, client management and asset management in some cases. ### 2. Total control of projects and billing in an integrated and agile platform **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Accelo?** Very good experience for having control over different projects, clients, and tasks, without going crazy with external tools. Everything is integrated and in a simple interface. Billing becomes somewhat less tedious, and it handles a lot of information efficiently. It is a product of the company, so I don't know if it is very expensive or cheap, but it is useful and has good support. **What do you dislike about Accelo?** By putting so many tools into the same software, the interface is not very simple, as it has too many options. Configuring everything at the start takes time, here AI can contribute a lot. **What problems is Accelo solving and how is that benefiting you?** The integration of many tools into a single software means that, once the process is controlled, a lot of time is saved and you have a single unified view of everything. Also, surely the price of all the tools would be higher than just paying for this tool. ### 3. Accelo Keeps Projects, Tasks, and Reporting in Sync - Plus Smooth Xero Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Vijaysing P. | Test Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Accelo?** Accelo ensures it is simple to keep clients, projects, and tasks organized in one place. Having the ability to delegate tasks, report time, and stay on top of projects keeps the whole team on the same page and in sync with each other. The reporting and dashboard functionality is a big plus, allowing for a good perspective on the whole operation, and the Xero integration makes life easier when it comes to the financial side of things, like invoices. **What do you dislike about Accelo?** The transition between the old version and the new version can be a bit tricky because certain functionalities might not be accessible right away or in the same way. Sometimes, issues might occur with filters as well as dashboards in reporting, but this takes only a short while to resolve. The steepest part of the learning curve is when one first starts using the software. **What problems is Accelo solving and how is that benefiting you?** A centralized system accessible through Accelo enables managers to handle client information, project history, and task and communication management under a single system. This centralized system offers improved visibility within teams and ensures that all projects are on schedule. Reporting within the system enables managers to analyze areas of operation requiring improvement, while task management and time-tracking tools enhance accountability and efficiency within the organization. ### 4. Streamlined Project Management, But Setup Can Be Overwhelming for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Accelo?** Accelo brings all tasks and their milestones together, helping us coordinate all the expenses, track the billing process, snd ensure all CRM are efficiently managed We track the progress of all projects consistently, with transparency and accountability Constantly tracking our projects ensures that our company makes profits from all the projects in progress Accelo has drastically reduced manual overhead by establishing automated integration with email systems, custom fields and calendars The response acquired from customer desk is friendly and impressive, giving customers high confidence **What do you dislike about Accelo?** Accelo is broad in covering multiple programs and operations, which demands high level of configuration and coordination, for proper resources use and thus causes a significant strain Small enterprises finds no refuge or benefit from this app, where the set rates are extensively overstated **What problems is Accelo solving and how is that benefiting you?** From deployment of Accelo, we no longer have issues with fragmentation of tasks and business processes, where activities are performed centrally and efficiently The program highly focuses on profit attainment, where our projects are consistently planned and proper evaluation conducted to embrace profitability Accelo eliminates the inefficiencies found in communication, and this scales up our operational capabilities All resources are optimally allocated and utilized to bring quality assurance and performance ### 5. Unified CRM and Billing Platform with Room for Email Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Joe W. | IT Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Accelo?** I really appreciate that Accelo combines our CRM, Help Desk, Sales, Project Management, and Billing into one tool, which has been great for scaling our business as we grow. I love the help desk features, especially how I can check and verify timesheets and quickly audit them. It's also useful that with the help desk, a ticket is created to track the time spent when a customer contacts us, making it easy to bill post-paid clients in 15-minute increments. **What do you dislike about Accelo?** Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pulled in another direction, you could lose your email. It was actually pretty difficult. We had an advisor from Accelo help us out, but they needed to understand our workflows for success. While it took some time, (2-3 months) we finally did get settled. **What problems is Accelo solving and how is that benefiting you?** Accelo combined our CRM, Help Desk, Sales, Project Management, and Billing into one tool, helping scale our business as we grow. I can verify timesheets and audit quickly. The help desk tracks time spent on tickets, with billing in 15-minute increments for post-paid clients. ### 6. Organizes Information Beautifully with Strong Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Sadye M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Accelo?** The way it helps us organization our information and it's functionality. **What do you dislike about Accelo?** I wish there was a little more room for customization. **What problems is Accelo solving and how is that benefiting you?** Project management and keeping organization. Database for client information as well as time tracking on accounts. ### 7. Engagement Manager review of Accelo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Accelo?** A few things I like best about Accelo are: 1) the ability to see and respond to all team members’ email correspondence with clients and vendors, 2) the ability of the engagement templates to be heavily customized, and 3) the ability to create customized shared lists. **What do you dislike about Accelo?** A few things I dislike about Accelo are: 1) the engagement page Insights tab does not show the total hours assigned to each team member - just work done and forecast budget overages, 2) to the same effect, you can filter by team member on the Overview tab, but I wish it would total the hours at the bottom for each team member based on the filter applied, 3) some of the reports provide too much information and are unable to be simplified to show just the specific information I am looking for. **What problems is Accelo solving and how is that benefiting you?** Accelo has served as a database for sorting and maintaining client information, tracking correspondence, invoicing, sales and time-keeping. It also assists with task and project management, and compiling data for KPIs. ### 8. Flexible and Cloud-Based, But Triggers Need Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Accelo?** I like that Accelo is cloud-based, which makes accessing it easy from anywhere. It's also easy to learn yet highly configurable and flexible, allowing it to adapt to different needs. I appreciate how it acts as a central point for many different departments to collaborate effectively. **What do you dislike about Accelo?** Triggers could be easier to implement or test. While testing triggers, we have caused a lot of irreversible issues. It took the better part of a year to fully get invested and used to Accelo. **What problems is Accelo solving and how is that benefiting you?** Accelo provides a central point for many different departments to collaborate. ### 9. Functional Software With All The Bells & Whistles **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Accelo?** Takes a bit to learn, but once you wrap your head around it, the ease of implementation and functionality is great. We use this every day in our agency and it helps us keep track of all of our clients, projects and invoicing. It also seamlessly integrates with Xero and other popular softwares. I have found the customer support to be good. They have a great range of articles you can read if you're having trouble. **What do you dislike about Accelo?** When switching from the old to new version of Accelo, I found quite a few key features were not transferred over that I use every day. This meant that I had to stay using the old version for a while. Additionally, there are some glitches sometimes with filters etc and the ability to produce dashboards and reports, but are usually fixed quickly. **What problems is Accelo solving and how is that benefiting you?** Having one centralised portal where we can access our client database along with a history of all the work we have done for them is game changing. The ability to assign key tasks and projects to employees keeps everyone on track and accountable for the work they have to do. Additionally, the functionality of being able to produce reports from our data means we can continuously improve our operations. **Official Response from Megan Mathewson:** > Thanks so much, Alyssa! We’re thrilled Accelo is helping your agency stay on top of project delivery and invoicing. It’s great to know the Xero integration and support resources are delivering value. Your feedback on transitioning features and reporting is incredibly helpful — we’re always evolving to meet teams like yours where they are. ### 10. All-in-One CRM and Project Hub, but Pricey and Complex for Small Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Candra N. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Accelo?** The All-in-one platform that combines CRM, Project Management, Time Tracking, and Billing in one system **What do you dislike about Accelo?** Expensive for small teams, steep learning curve, complex and overwhelming **What problems is Accelo solving and how is that benefiting you?** Streamlining workflows in one system ### 11. Powerful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea Jade W. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Accelo?** Our organization continue grow up direction with the helps of Accelo. Accelo is one of the best integrated project management tool and support system of our organizations. **What do you dislike about Accelo?** It has some missing features and making taks overly complicated. **What problems is Accelo solving and how is that benefiting you?** With the help of Accelo I can get regular important updates of my projects and make my busines more strong and financially on high. ### 12. Professional services platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Accelo?** It's professional service business platform across all countries. I can handle my business and operations properly with the help of Accelo platform. **What do you dislike about Accelo?** It can't be support multiple business or big data file at one time in single device . **What problems is Accelo solving and how is that benefiting you?** I can handle very easily and follow up to the client for business purposes. Save the all business data to this platform securely. ### 13. Seamless Xero Integration with Easy Retainer Invoicing **Rating:** 4.5/5.0 stars **Reviewed by:** Robin C. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Accelo?** It integrates with our accounting software, Xero. I also like the ability to create retainers with invoices that will transfer over to our accounting system. **What do you dislike about Accelo?** Accelo seems to cover all the bases we need right now, and it fits our needs well at this time. **What problems is Accelo solving and how is that benefiting you?** Keeping projects on track ### 14. Accelo is a robust all-in-one platform **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Accelo?** Integrating client information with contacts, emails, projects, all the way through to invoicing is a time saver for our small team, allowing access to pertinent information for the whole team. There is still a lot that Accelo can do that we haven't tapped into yet. It is challenging to learn, but their team walks you through step by step and sets up as much of the backend for you as possible, taking the time to train you along the way. We use Accelo every day in numerous ways. **What do you dislike about Accelo?** For our specific work, which doesn't fit nicely into any platform, several of the more robust features just don't work for how we do what we do, so it didn't eliminate as many manual and duplicative processes as we'd hoped. **What problems is Accelo solving and how is that benefiting you?** not applicable **Official Response from Megan Mathewson:** > Thank you, Melissa! We’re so glad to hear Accelo is streamlining things for your team and that onboarding support has been a great experience. Every business has its own rhythm, and we’re committed to making Accelo flexible enough to match yours. We're excited for what’s ahead as you continue to explore more of the platform. ### 15. Love It: Easy to Use and Simple to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** April K. | shipping clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Accelo?** Ease of Use, Ease of Implementation, LOVE IT **What do you dislike about Accelo?** There's nothing i dont like about it !!!! **What problems is Accelo solving and how is that benefiting you?** money and numbers ### 16. Seamlessly integrates multiple functions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Accelo?** Accelo is fairly easy to use with a short ramp up time, capturing billable and non-billable hours directly to client engagements and other projects, even internal. It also tracks communication with clients and activities related to specific engagements so team members can stay up to speed on work. **What do you dislike about Accelo?** I would love to see true milestones - non-task points in the timeline marking readiness or deadlines or other PM functionality. I'd also love to see an alert feature that I can set up to let the next team member in a process know that their prerequisite activities are complete. I'd like to see more intuitive ways to create custom fields at the organization and engagement level that we can include in reporting, and, in fact easier ways to create custom reports and dashboards. **What problems is Accelo solving and how is that benefiting you?** I use Accelo mainly for organizing work for multiple teams across the organization as a project and engagement manager. It would be impossible to keep track of when teams needed to pass work to other parts of the organization without a tool like this. ### 17. My experience with Accelo has been great so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea-Jade D. | Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Accelo?** Accelo really shines with its automated workflows, real-time collaboration, and smooth integration with other tools, making everything run much smoother. What’s awesome is how easy it is to use, how you can tweak it to fit your needs, and how it pulls all your client and project info into one place, giving you a clearer view of the big picture. **What do you dislike about Accelo?** So far, in the three years I have been using Accelo, I have yet to experience any flaws. *Touch wood* **What problems is Accelo solving and how is that benefiting you?** Accelo is tackling a bunch of issues like keeping track of projects, managing client info, and staying on top of time and tasks all in one place. It’s helping me stay organized and saves time by automating a lot of the routine stuff, so I can focus on more important things. Plus, it keeps everything synced up, so I’m never scrambling to find info or update things last minute. **Official Response from Megan Mathewson:** > Thank you for your review! We're thrilled to hear that Accelo is making it easy for your team to bring the big picture into focus. We appreciate you partnering with us for three years and we're looking forward to continued success together! ### 18. Accelo review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Accelo?** Accelo offers a unified platform that integrates project management, time tracking, CRM, and billing—all in one place. This significantly reduces the need to switch between tools and improves overall workflow efficiency. The automatic time tracking and task management features are especially helpful for consulting and service-based businesses. The real-time visibility into project status and budget is another major plus, allowing for proactive decision-making. Its integration with tools like Outlook and Xero is also smooth and helpful for day-to-day operations. **What do you dislike about Accelo?** The user interface can feel cluttered and unintuitive at times, especially for new users. The learning curve is quite steep, and onboarding team members often requires additional training. Some modules feel overly rigid and don’t offer the flexibility needed for unique workflows. Additionally, reporting options, while robust, can be cumbersome to configure unless you’re well-versed in the system. **What problems is Accelo solving and how is that benefiting you?** Before using Accelo, our operations involved multiple disconnected systems, which led to inefficiencies, missed tasks, and lack of clarity on project profitability. Accelo helps us consolidate project management, client communications, time tracking, and invoicing in a single system. This integrated approach gives us real-time insight into workloads, deadlines, and billable time. The automation features reduce administrative overhead, and the visibility it provides into project progress and resource allocation enables us to deliver services more reliably. It also improves our accountability with clients by offering clear reporting and faster invoicing, which supports better cash flow. **Official Response from Megan Mathewson:** > Thanks for taking the time to share your experience! It’s great to hear Accelo is helping bring clarity and consistency to your operations. There’s more innovation ahead, and we’re excited to keep improving the experience to support your continued growth. ### 19. When it works, it works **Rating:** 3.0/5.0 stars **Reviewed by:** Nate S. | Digital Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Accelo?** It's easy to set up projects & retainers, as well as logging time and contacting clients. **What do you dislike about Accelo?** Sometimes client emails don't feed directly into Accelo, which is frustrating because visibility across the rest of the team is important. **What problems is Accelo solving and how is that benefiting you?** The problem that it's solving is that we don't have to log into multiple different websites, apps or platforms and just need Accelo to manage everything ### 20. All things in one place better for management of client project, retainer and billing **Rating:** 4.0/5.0 stars **Reviewed by:** Hardik G. | Head of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about Accelo?** - Timesheet is better - Billing management is better - Scope of work and quote creation - Looking at team capacity and utilisation reporting **What do you dislike about Accelo?** - There are very few things we can change in terms of the system. So in a nutshell customisation for example, rates and more - Don't have much functionality like adding emoji and more **What problems is Accelo solving and how is that benefiting you?** - Solving the issue of managing billing and time sheet in one place - Planning the project and looking at the utilisation reporting for the team capacity **Official Response from Megan Mathewson:** > Thanks so much for your feedback! We're happy to hear that Accelo is helping streamline your timesheets, billing, and project management. We understand the desire for more customization and added functionality, and we're continuously working on product innovations to enhance flexibility and improve your overall experience! ### 21. Powerful workflow automation for growing business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Accelo?** Accelo provide me a complete solution for project management, client communication, and billing all in one place. Also accelo offer's me clear visibility into team productivity and projects progress. **What do you dislike about Accelo?** The interface can feel a bit complex for me and takes time to learn. Occasionally slow performance when I am handling large project or data. **What problems is Accelo solving and how is that benefiting you?** It helps automated workflows, saving time on repetitive administrative task. ### 22. Accelo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Accelo?** All the reports that Accelo generates, they aer super helpful. We can easily generate and export all the reports and make a clear financial decisions which helps the company. Moreover, the time entry and expense entry is also super easy and tracable. **What do you dislike about Accelo?** Since Accelo is a US based software, it does not consider the Canadian tax system. For instance while entering the expense, it does not consider PST. due to that we have to manually deduct the pst from the total and check if the auto generated GST is correct or not. There are some concerns regarding the customer service as well. It is difficult to get a response from out account manager. **What problems is Accelo solving and how is that benefiting you?** Specially the reports which Accelo provides, they are easy to create and help us to make decisions at very affordable rate. **Official Response from Megan Mathewson:** > Thanks so much for your review! We’re glad to hear Accelo’s reporting, time, and expense features are helping your team make clear, confident decisions – feedback like this helps us improve for all our users, including our valued Canadian teams. Excited to keep supporting your success! ### 23. A Professional Business Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Accelo?** I like Accelo features, creation assignment, due date , to do list , planing, project map, calendar view, resource management and project monitoring. It is fully automated workflow. **What do you dislike about Accelo?** Time management issue, glitchiest Platform, customer support not good and it's not easy to learning. **What problems is Accelo solving and how is that benefiting you?** This platform help me to solve problems related, access permissions, approval and signoff assets, Billing, CRM etc. ### 24. Great PSA Software, Lacking Features and Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Accelo?** It's easy to use and intuitive, we really like the integrations with accounting softwared **What do you dislike about Accelo?** Lack of a roadmap on behalf of the company, updates seem to be done at random and new features are preferred over improvements to current ones. Limiting in many aspects. **What problems is Accelo solving and how is that benefiting you?** Project management is the biggest, before we did not have a good way that we were doing this, also connecting a sale with a project has been great and having the billing alongside this in one platform solved so many issues for us. ### 25. Accelo Project management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michele P. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Accelo?** I like the invoice function and how you can modify what your clients view on each invoice. **What do you dislike about Accelo?** You are not able to go back and use invoice numbers once they are past numerically. **What problems is Accelo solving and how is that benefiting you?** I can create invoices for a particular time frame and it interfaces with QBO. **Official Response from Megan Mathewson:** > Thanks, Michele! We’re glad you’re finding value in the invoicing features and how easily they connect with QBO. It’s great to hear Accelo is helping streamline your billing process — we appreciate you being part of the Accelo community! ### 26. Solid and reliable project management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mitch W. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Accelo?** Consistency of data and information across all aspects of the platform, good and intuitive user interface. Ability to run multiple projects at the same time. **What do you dislike about Accelo?** No improvements to suggest - overall good experience **What problems is Accelo solving and how is that benefiting you?** Workforce management, scheduling and project management ### 27. Lava's Honest Accelo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lavanya B. | Operations Assistant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Accelo?** The best is their support system! They have been really helpful with all the reports we need. They are always there when we need them! **What do you dislike about Accelo?** you can't lock timesheets and you can't export staff leave reports **What problems is Accelo solving and how is that benefiting you?** They can custmize features for you if we have a special request in exporting reports which is very beneficial as i deal with reports everyday **Official Response from Megan Mathewson:** > Thank you for your honest review, Lava! We’re happy to hear that our support team has been helpful in meeting your reporting needs. We appreciate your feedback regarding timesheet locking and exporting leave reports – these insights are invaluable as we work to enhance our platform and better serve you! ### 28. Great features and reasonable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Accelo?** I don't have to think about Accelo, it's stable, efficient and just works. It does everything I need and more. Implementation team did a great job and when I need support they're responsive and helpful. **What do you dislike about Accelo?** Better than the previous tools I've ever used so no complaints from us! **What problems is Accelo solving and how is that benefiting you?** I'm able to easily track and invoice my T&M contracts. Ticketing automation has been solid and onboarding was great to get it all set up. ### 29. Friendly, helpful and super efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Accelo?** Accelo is easy to use, efficient and the features are very useful - it has elevated our project management tremendously. The implimentation was thorough and the team are always on hand to help and support! We use Accelo every day and the intergrations with Hubspot and Xero are super useful **What do you dislike about Accelo?** Getting used to the terminology and pre scheduling **What problems is Accelo solving and how is that benefiting you?** Resourcing and scheduling has been made easier with Accelo ### 30. Great Customization and Interface, but Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Scott C. | Process Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Accelo?** Its customization options and intuitive interface provide an excellent user experience **What do you dislike about Accelo?** It can be a steep learning curve to learn the program. **What problems is Accelo solving and how is that benefiting you?** It has helped my help desk team improve communication. The team has been able to address issues quicker. ### 31. Powerful Platform, Customizable, Excellent Support Team, Regular Useful Updates **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Director of Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Accelo?** As our low volt campany continues to grow in different directions, Accelo is able to grow along with us. Integrating sales, project management, service calls, and billing in one platform has been more than worth the effort. The team behind Accelo continues to provide excellent support, quickly and clearly, with options and best practices. We use Accelo at every level of our company, from full time office staff to full time field techs. As the team grows, adding users is a simple process. Regardless of the platform, be it PC or mobile, we are able to onboard a new tech quickly with minimal learing curve on Accelo. The day to day functions of the platform, from scheudling to accessing client data, allow us to be fluid and grow. With the new version 4 rolling out, we have found new features and functions that make the processes of scheduling and tasks even easier to use. **What do you dislike about Accelo?** The mobile app is the weakest point from a management perspective. For the end-user in the field, the function is enough on Android and iOS, but the web portal is more potent for management and billing. Client facing portal is something we have not used. **Recommendations to others considering Accelo:** Understand that you are buying into a custom product and will need to put forth some effort to fine tune the system to your needs. This is the nature of a custom system. The return on your time and money is well spent with Accelo. **What problems is Accelo solving and how is that benefiting you?** This platform allowed us to centralize and streamline our scheduling, project maangement, and service tracking, as well as to be able to better visualize the labor and monetary aspects of our work. We can better track all metrics internally and in near real-time, resulting in increased profit and customer satisfaction. The ability to have data flow between the office and the field allows us to support customers in one call. **Official Response from Megan Mathewson:** > Thank you for your detailed and thoughtful review! We love to hear about how Accelo has supported your growth and streamlined your operations across sales, project management, and service tracking. Your feedback on the mobile app is well received and we are committed to continuous improvement based on your valuable insights – they help us refine our platform to better serve your professional service business needs! ### 32. Extremely Powerful Tool for Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Cooper S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Accelo?** Alleco can be simple to use for the majority of your company, but also have the capacity to be extremely in depth and able to be tailored to however your company uses it. **What do you dislike about Accelo?** Can be a bit confusing at first, takes a while to fully explore and understand **What problems is Accelo solving and how is that benefiting you?** Easy time tracking across companies, tracking time into separate projects and making sure all assigned work is being progressed on. **Official Response from Megan Mathewson:** > Appreciate the kind words, Cooper! It's great to hear you're finding value in Accelo’s balance of simplicity and depth. Your use of time tracking to drive progress is exactly what we love to see. We're here to keep supporting your journey as your team unlocks even more capabilities. ### 33. Accelo Helps Run Our Advertising Agency **Rating:** 4.5/5.0 stars **Reviewed by:** Tim D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Accelo?** The softweare is user friendly once training has been completed. We use it everyday, all day in the office and it handles everything for us from job quotes, to active jobs and projects. And once the jobs are complte it integrates with our Quickbooks to close a jobs and send it over for billing. **What do you dislike about Accelo?** We function on job and client codes, which was not something immediately offered when we began using the software. However customer support built this in for us in our client and project entries. **What problems is Accelo solving and how is that benefiting you?** Accelo acts as our primary admin tool and software for our office. Everything we work on begins within the system to start and end a project. **Official Response from Accelo:** > Thanks for your review, Tim! We are glad Accelo simplifies your agency’s workflow from job quotes to project completion and that our team could customize client and job codes to fit your needs. ### 34. Comprehensive business solution - good integrations but a few clunky features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Accelo?** Accelo is customizable and comprehensive. A great tool for managing leads, clients, prospects, projects, invoicing, and more. Helpful integrations with other software such as QuickBooks. **What do you dislike about Accelo?** I wish invoices could be copied instead of having to be recreated. On occasion, the Outlook calendar sync misses some calendar appointments with not apparent pattern or reason. **What problems is Accelo solving and how is that benefiting you?** Integrated system across several areas of business. ### 35. Great System, strong api **Rating:** 4.5/5.0 stars **Reviewed by:** Josh R. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Accelo?** It's a system that makes sense. A CRM that handles almost everything from sales to invoice. **What do you dislike about Accelo?** Setting up retainer billing or setting up token-based billing. **What problems is Accelo solving and how is that benefiting you?** Running an agency with insight into how busy individual workers on my team are. ### 36. Good tool for project management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Accelo?** Integration across modules and visibility of different information. **What do you dislike about Accelo?** Sometimes reporting is not very insightful and the platform keeps some unnecessary features. The new view is also not good. **What problems is Accelo solving and how is that benefiting you?** Project management, it is benefiting me by getting a. good overview of project information. ### 37. Exceptionally functional with good support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff S. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Accelo?** Accelo has many functions that are very customizable. This allowed us to tailor our CRM to our business. Also the support we received for on boarding was truly exceptional. **What do you dislike about Accelo?** It is a strong learning curve. In order to get the team using the system we had to roll it out in pieces. **What problems is Accelo solving and how is that benefiting you?** The retainer feature has truly helped us create and manage a quarterly workflow. **Official Response from Megan Mathewson:** > Thanks so much for the kind words, Jeff! We're glad Accelo’s flexibility and onboarding support helped you get set up for success. Love that the retainer feature is helping with your quarterly workflow! Thanks for being part of the Accelo community. ### 38. Integrated, seamless and well supported **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan S. | Director and Practice Lead., Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Accelo?** We were able to consolidate and unify: contact management, sales pipeline, project setup and timesheeting, payments and ticketing in to a single, integrated experience. Removing the various stand-alone solutions we used, both paid services and custom-development. The implementation, setup and configuration and onboarding was excellent, and the adoption specialists in Accelo team in region really knew their way around typical customer scenarios and how to apply with the different modules. We knew alot of what we did was not unique, and in places not very efficient and the skillful way they guided us through the implementation really showed an understanding of both the platform, typical customer needs and implementation patterns, and when we had really unique requirements - how to address them. It integrates into our core productivity suite on 365 for linking to calendar, communications and there's a mobile app which is essential for mobile professionsal services consultants. This enables us to track timesheets, job management, and lead to sale to project conversion at the point of where we work - and not constantly changing between platforms. Because we have our project delivery and ticketing in the platform, we all use various modules in the suite every day. Where we've had issues with functionality, or in one case problems from post v4 enhancement releases changing how functionality works, the support team have been great. They always within SLA, really understand the product, and when we end-up with product team behind support the hand-off is seamless. Again the process is really well managed. Most things were readily resolved, the odd one which couldnt be has, in 1 case, resulted in our contributing to the development backlog and roadmap investment. **What do you dislike about Accelo?** There are some annoyances, and most are minor so far. Mostly little things like: 1. Creating appointment for Microsoft Teams meeting doesnt get automatically captured by Accelo events in time-tracking, like creating a standard meeting or appointment in Outlook calendar - even though both create the same underlying booking; 2. updates to the mobile app made 1 key activities with time-management more difficult when the feature was moved, and functionaly was reduced over previous release. Unfortunately mobile app was a primary purchasing feature for one of the Director(s), so this didn't go down well. 3. the contact management UX updates with v4 release removed multi-column filtering, or using alternative columns, besides contact's name, to sort. 4. the fact you can't add multiple task-owners in project, means time-tracking becomes a bit skewed **What problems is Accelo solving and how is that benefiting you?** As a small, professional services organisation provide 365 consultancy and business-process solutions, we have the same challenges as large IT Consultancies but have to operate on fraction of the costs and resources. We operate across highly regulated industries, and different geographies, mostly working remotely and with high-degree of movement for our staff working in multiple clients and on several projects at any one time. Having been around more than 18-years, we developed various bad-habits, work-arounds, and acquired a set of tools overtime which were not very good a working together. When one of core application providers decided to remove the project resource management toolset without a roadmap. We took the opportunity to review the range of modern tools and platforms, and looked over and compared multiple offerings from Monday.com through to Accelo. We settled on Accelo because it covered everything from our contacts, sales, contracts, project and resourcing, retainer mgmt and ticketing while providing extensive integrated reporting and a mobile experience. We could modernise our tools, remove 4 different providers and take opportunity to clean-up our business processes for: Contact and Sales management, Project coordination and time-management, and Customer portal and ticketing. Accelo was it cost effective and the user's experience is consistent, integrated and seamless across all the different modules from CRM, sales, project mgmt, timesheeting, support ticketing and invoicing. We get out-of-the-box reporting and tracking, which is up to date, showing what's actually happening in our business. **Official Response from Megan Mathewson:** > Thank you so much, Jonathan! We're thrilled to hear how Accelo has helped unify your workflows and that our team made your implementation and onboarding process smooth and impactful. Your feedback about areas for improvement, like Teams integration and mobile app updates, is invaluable – we’re actively working to enhance these features to better serve professionals like you. ### 39. Great Product & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Accelo?** What I like best about Accelo is its seamless ability to bring all aspects of project and client management into one centralized platform. The automation features are a standout—repetitive tasks like time tracking, invoicing, and progress updates are handled effortlessly, saving us significant time and reducing the chance of human error. **What do you dislike about Accelo?** While Accelo is an excellent tool overall, there are a few areas where it could improve. The customisation options, while robust, can sometimes feel a bit limited, especially when trying to tailor certain workflows or reports to fit unique business needs. **What problems is Accelo solving and how is that benefiting you?** Accelo solves several key problems for our team by streamlining project management, client communication, and overall operational efficiency. It eliminates fragmented workflows by consolidating tools and processes into one centralized platform, saving time and reducing confusion. The real-time insights it provides into project progress, resource allocation, and team performance ensure we stay on track and make informed decisions. **Official Response from Megan Mathewson:** > Thank you for your fantastic review! We're happy to hear that Accelo's centralized platform and automation features save you time and enhances efficiency. We appreciate your feedback on customization and are continuously working to improve – your insights help us grow! ### 40. Head of Design and UX **Rating:** 2.5/5.0 stars **Reviewed by:** Xixi M. | Head of design and ux, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2025 **What do you like best about Accelo?** All in one system, enter time, create quote, deal and project plan. **What do you dislike about Accelo?** need to improve the system for scheduling, especially the commit task, when there is a huge change to the project timeline. **What problems is Accelo solving and how is that benefiting you?** All in one system so its more seamless for all purpose. **Official Response from Megan Mathewson:** > Thanks, Xixi! We're happy to hear Accelo’s all-in-one platform is helping to seamlessly align your workflows. Scheduling is a key focus area as we continue to drive new innovation into the platform and our roadmap has some exciting new releases planned. We appreciate you sharing your experience and being part of the Accelo community! ### 41. Very handy tool, still some issues to clean up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Accelo?** Visibility over lots of different aspects - able to see all client comms from everyone Project management tool is handy for scheduling lots of different people and seeing their availability **What do you dislike about Accelo?** Having to move a project that is already committed is really hard Some things take too many steps to do Not super intuitive Takes a while to set up projects Steep learning curve **What problems is Accelo solving and how is that benefiting you?** Clear visibility over time left in projects - billable vs non billable hours Tracking projects Client comms **Official Response from Megan Mathewson:** > Thanks for the thoughtful review! We're glad Accelo is helping bring clarity to project tracking, time management, and client communications. We know ease of use is key, and we’re continuously improving the experience to make your workflows even smoother. Excited to keep supporting your success! ### 42. Powerful software to run a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch B. | CEO & Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Accelo?** We use Accelo everyday for our bsiness and one of the best things about Accelo is that it can replace a lot of tools and centralise the work and company information in one place, from emails, tickets, projects, invoices, etc. it has the ability to integrate to a handful of common tools. Customer support is fantastic and always quick to respond. A lot can be customised to suit various workflows. The time tracking is fantastic in being able to track time on mostly everything, without needing to use a different tool. **What do you dislike about Accelo?** Like any PSA tool, it can take some time to setup. The downside to having everything in a central place is when you rely on it, when somethings don't work or some integrations being a bit basic, it can be difficult to then want to use it as central information. Lots of feature requests which seem to be coated in dust from years ago, but with the new V4 update, I'd love to see some of these feature requests actually actioned to make Accelo into a greater product! **What problems is Accelo solving and how is that benefiting you?** Accelo solves our problems of time tracking and centralising client information, we can see all of our clients projects, tasks, tickets, and emails back and forth, without having to switch multiple apps or lose information. This saves a time and makes Accelo a single source of truth. **Official Response from Megan Mathewson:** > Thanks for your thoughtful review! We're thrilled to hear how Accelo helps centralize your business operations and streamlines time tracking. We appreciate your feedback on feature requests and are excited to build upon the V4 release with additional feature updates to make Accelo even better for your business! ### 43. overcomplicated, poor service and terrible training **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Accelo?** Accelo has lots of features. more than are needed **What do you dislike about Accelo?** There are multiple ways of doing things that are confusing for teams, you have to go through way to many steps to complete a simple task. Their training for my team only covered the very basics and when requesting training multiple times I recieved little support or costs of over $5000 for things we should have been trained in from the beginning. When trying to get assistance because we were unhappy with their product and service they just kept trying to sign us onto longer contract commitments rather than helping us out. we used Accelo since 2020 until November 2024 and we should have dropped it after 3 months of trying it out. big mistake. A warning to others - They are very good on the sell and upsell but once signed up , the service level drops and it feels like a money grab. There are plenty of other systems out there that are less cumbersome , better value and offer better service. **What problems is Accelo solving and how is that benefiting you?** It was supposed to assist in managing projects, clients, team members and invoicing - Whist it did that it did it very poorly **Official Response from Megan Mathewson:** > Thank you for your honest feedback. We’re sorry to hear your experience fell short and appreciate you sharing your concerns. Simplifying workflows, improving training, and enhancing support are priorities we’re actively addressing. Tailored training resources and best practice setup recommendations are two core implementation initiatives we have already started rolling out to every client we partner with. If you’re open to it, we’d welcome a conversation to learn more and ensure your input guides our improvements. ### 44. Excellent email integration, expansive API for customizations, glad to have chosen this solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch B. | Director of Client Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Accelo?** The best feature for us is the rich API. We have been able to deeply customize Accelo to integrate with our myriad of other business tools. **What do you dislike about Accelo?** Accelo's advanced reporting features come at a premium and don't account for hours our offices are closed, so we can't use it for accurate response time reporting. **What problems is Accelo solving and how is that benefiting you?** Accelo provides a solid ticketing system, project tracking with milestones and dependencies, and billing/invoicing. The system is easier to train new employees to use than competitors. **Official Response from Megan Mathewson:** > Thank you so much for sharing your experience! We're thrilled to hear how the API has empowered your team to create seamless integrations with your business tools. Your feedback about advanced reporting is incredibly helpful — we’re exploring ways to make these features even more powerful in future releases. ### 45. Great system - still some limitation on the functionality and customisation possible **Rating:** 3.5/5.0 stars **Reviewed by:** Amalia U. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Accelo?** Build for agencies and has all the tools agencies usually struggle finding in other project management systems. The support team is super nice and helpful **What do you dislike about Accelo?** There are still some bugs here and there. Specifically, my biggest things are: I dont like how tickets status are not dynamic and how the logic behind retainers goes. Timesheets are also not my favourite as there is a lot of search needed as the system dynamically keeps lots of activities open **What problems is Accelo solving and how is that benefiting you?** Accelo is making my life with retainers and projects easier with all the tools it has. It is also facilitating the visibility of projects for clients. Makes it a very easy one stop shop to have everything together which is great! **Official Response from Megan Mathewson:** > Thank you for your review! We're glad to hear Accelo is helping simplify your retainer and project management while providing a clear view for your clients. We appreciate your feedback on tickets, timesheets, and retainers. Our team is aware of these areas and we're continuously working on improvements to enhance the platform’s functionality and customization options! ### 46. Powerful Communication Tools for the Entire Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Accelo?** The sheer number of fuctions that Accelo offers across the entire agency process: tracking leads and clients; tracking projects, tickets, and tasks; managing retainers, invoices, and billing. Accelo is like a Swiss Army knife for agencies. Plus, the assignment of permissions that allow staff to use those parts of the system applicable to them, along with granularity for many of its functions. The way that Accelo connects to the outside world (particuarly in relation to automatically matching customers to tickets). Once configured, it is the type of system that can fit natually into being used all day, every day, without strain inside an agency. (Note that it might have applicability outside of agencies, but I have only used in an agency environment.) Finally, there are mobile versions. I have montiored things on a phone and done work on a tablet. Not recommending that for daily operations, but it was very helpful in a pinch. **What do you dislike about Accelo?** The only downside is the new logo. It doesn't show up when using Accelo in dark mode in a browser. That makes it hard to find Accelo in a sea of tabs. Other than that, there is a lot to love with Accelo. **What problems is Accelo solving and how is that benefiting you?** Helps me keep up with my workflow and keep track of time for projects, tickets, tasks, and retainers. **Official Response from Megan Mathewson:** > Thank you for your feedback! Our team also knows the struggle of a sea of tabs, and an update is coming soon! Glad to hear you're enjoying the platform overall! ### 47. Best tool for Accountants **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Data Analyst & Data Integration Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Accelo?** Timesheet, Project and Reccuring contract management **What do you dislike about Accelo?** The inconvinience to log times bulky, you can not select time and change it too easily **What problems is Accelo solving and how is that benefiting you?** It is solving our project management problems and also it solves a major issue with invoiceing giving more flexibility with Invoice Wizzard to invoice bulky **Official Response from Megan Mathewson:** > Thank you for your review! We're glad Accelo is helping with your project management and invoicing. We’re continuously improving our platform, including enhancements to time tracking, to make your experience even smoother. ### 48. Good combination for agencies, but missing a few features **Rating:** 3.0/5.0 stars **Reviewed by:** Cleon K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about Accelo?** Invoicing and visibility of project retainer budgets. Setting up repeaters and invoicing clients is very easy compared to have two different systems (e.g. used to use Jira and Xero and have to create integrations that may break). **What do you dislike about Accelo?** Lots of features still missing, e.g. the typing experience in Jira/Notion with smart text everywhere is far more capable. E.g. writing and logging tasks in description is only simple text, so we have to doa workaround of logging in the stream for detailed explanation. Sometimes images don't even work properly. Also no dark mode. **What problems is Accelo solving and how is that benefiting you?** Timetracking has always been difficult - so having timers available is very easy **Official Response from Megan Mathewson:** > Thank you for sharing your experience! We're glad to hear Accelo is making invoicing and project retainer management easier for your team. Appreciate you highlighting the need for enhanced text capabilities and other features like dark mode. Stay tuned as we continuously make improvements to the Accelo platform. ### 49. Effective day-to-day usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Accelo?** I use Accelo every day for work. It is convenient that it syncs with Gmail, so I can easily log my time for emails on my daily timesheet. I like how I can manage my tickets and tasks and track their progress through statuses. I have reached out to their support team a few times, and the questions were resolved quickly. **What do you dislike about Accelo?** While Gmail is integrated, a few emails seem to fall between the cracks. Most emails show up in my daily timesheet, but usually there are one or two missing. I wish ticket statuses would update automatically based on email conversations, or that there was a checkbox when sending an email so I can easily update the status from there. Otherwise it's easy to forgot and the statuses aren't accurate. **What problems is Accelo solving and how is that benefiting you?** Accelo makes it easy to track my billable time **Official Response from Megan Mathewson:** > Thanks for sharing your experience! We're glad to hear Accelo helps streamline your day-to-day tasks and makes tracking billable time easier, especially with the Gmail integration. We appreciate your feedback on email syncing and ticket status updates. Our team is always working on refining these features to improve your workflow and make sure nothing falls through the cracks. Stay tuned for future updates! ### 50. Average Platform - Overpriced/sub par support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Accelo?** Not much - They seem to have alot of issues with thier servers going down. **What do you dislike about Accelo?** thier support which you only get if you pay on top of everything else. You cant even log a call to billing or support to let them know thier system has crashed **What problems is Accelo solving and how is that benefiting you?** Its causing more issues than it resolves, espically with contracts and billing our clients **Official Response from Megan Mathewson:** > Thank you for your feedback. We’re continually enhancing our platform, support accessibility, and service reliability to improve your experience. We'd be happy to chat with you about improving your experience, please reach out to us at support@accelo.com and we can connect you with our Operations Leadership team — we’re here to assist and always looking for ways to better serve our users. ## Accelo Discussions - [Is it possible to have a simplified UI for project management?](https://www.g2.com/discussions/is-it-possible-to-have-a-simplified-ui-for-project-management) - 1 comment, 1 upvote - [Is there a way to cache or offer of an on-premise client solution that can cache changes until internet connectivity is restored or no longer intermittent.](https://www.g2.com/discussions/is-there-a-way-to-cache-or-offer-of-an-on-premise-client-solution-that-can-cache-changes-until-internet-connectivity-is-restored-or-no-longer-intermittent) - 1 comment, 1 upvote - [Power BI Integration and Using the Power BI Client](https://www.g2.com/discussions/50137-power-bi-integration-and-using-the-power-bi-client) - 1 comment, 1 upvote - [How do I create quotes that have both an upfront cost and a recurring fee accurately?](https://www.g2.com/discussions/50112-how-do-i-create-quotes-that-have-both-an-upfront-cost-and-a-recurring-fee-accurately) - 1 comment, 1 upvote - [Why can't a deadline easily be changed](https://www.g2.com/discussions/50096-why-can-t-a-deadline-easily-be-changed) - 1 comment, 1 upvote - [View Accelo pricing details and edition comparison](https://www.g2.com/products/accelo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+05%3A08%3A12+-0500&secure%5Bsession_id%5D=c8be3f28-ab34-4aed-8edc-6d9fa5290c7f&secure%5Btoken%5D=b5102966c2712a8c9f9fdaf0b44fc9477666bf0220041c8d265294cb84947eeb&format=llm_user) ## Accelo Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Accelo Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Drag & Drop - Recurring Tasks **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Customer Requirements** - Quoting - Configuration - Pricing **Planning** - Resource Definiton - Capacity - Scheduling **Content** - Versioning - File Request - Feedback **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Automation** - Workflows - Customization - Data repository **Communication** - Discussions - External **Bill Generation** - Templates - Digital Billing - Recurring Billing **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Approval Workflow - Renewals **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Time & Expense - Methodologies **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Project Management** - Dependencies - Priorities - Lean Management **Contracts** - Creation - Negotiation - Execution **Optimization** - Performance - Forecasting - Corrections **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Bill Processing** - Consolidation - Batch Invoicing - Management **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Resource Management** - Definition - Allocation - Optimization **Revenue** - Invoicing - Matching - Recognition **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Integration** - Accounting - Payments - ERP **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Contract Management** - Autonomous Task Execution **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Workflow Management - Document Management **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support **Analytics** - Forecasting - Reporting - KPIs **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Scalability - Reporting and Dashboards - ERP Integration **Administration** - Standard Integrations - Workflow - Access Management **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile Time Tracking** - Time Tracking **Platform** - APIs - Internationalization - Performance and Reliability - Mobile **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Administration** - Business Tool Integration - Workflow - Automated Reminders - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Agentic AI - 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