Accelo Reviews & Product Details

Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task as well as being able to track time per task - along with lists that are customizable to track literally everything. It's ALL here and it's quite useful. We used it extensively as our job management system and ticket system for various products for over 3 years. Review collected by and hosted on G2.com.

It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let alone apply to them. Tasks start times do not work properly and seem to start whenever they feel like, and the entire infrastructure seems to have a mind of its own. Customer support has not always been helpful, and it's not easy to learn with a deep curve on how to read job boards, navigates jobs vs lists and implementation into existing processes is tough. Integrating people seems easy in setup but make a mistake on the profile and good luck changing it. It needs a huge quality overhaul. Review collected by and hosted on G2.com.

Complete integration across Company, Contract (retainers for us), Jobs (projects for us) and tasks Review collected by and hosted on G2.com.

Our staff positively hate Accelo. It is too granular in some regards (some views can work in days or weeks but not months) and too coarse in others. The UX is about 10 years out of date and moving at a snail's pace. Dev cycles take years in an era in which they have compressed to weeks in modern companies. Review collected by and hosted on G2.com.

I appreciate that Accelo can be used in so many ways -- I'm sure there are a ton of features I haven't used at all. It is customizable, including estimate and project templates, ability to swap out key terms to fit our business, etc. Review collected by and hosted on G2.com.

The reports interface is clunky and it is hard to know exactly what report will include by its description. It has been a bit of trial and error to find the reports that get the information I need. I wish that estimates would sync to Quickbooks in addition to invoices. Time tracking is frustrating when, after completing one time entry, I'm returned to the top of the page instead of scrolled down to where I left off. Review collected by and hosted on G2.com.

Very good experience for having control over different projects, clients, and tasks, without going crazy with external tools. Everything is integrated and in a simple interface. Billing becomes somewhat less tedious, and it handles a lot of information efficiently. It's a product of the company, so I don't know if it's very expensive or cheap, but it is useful and has good support. Review collected by and hosted on G2.com.

By putting so many tools into the same software, the interface is not very simple, as it has too many options. Configuring everything at the start takes time, here AI can contribute a lot. Review collected by and hosted on G2.com.

The project management side of the software is quite robust and integrated. Review collected by and hosted on G2.com.

I find the sales side of the application to be more complex and less intuitive than others. Review collected by and hosted on G2.com.

Accelo brings all tasks and their milestones together, helping us coordinate all the expenses, track the billing process, snd ensure all CRM are efficiently managed

We track the progress of all projects consistently, with transparency and accountability

Constantly tracking our projects ensures that our company makes profits from all the projects in progress

Accelo has drastically reduced manual overhead by establishing automated integration with email systems, custom fields and calendars

The response acquired from customer desk is friendly and impressive, giving customers high confidence Review collected by and hosted on G2.com.

Accelo is broad in covering multiple programs and operations, which demands high level of configuration and coordination, for proper resources use and thus causes a significant strain

Small enterprises finds no refuge or benefit from this app, where the set rates are extensively overstated Review collected by and hosted on G2.com.

I really appreciate that Accelo combines our CRM, Help Desk, Sales, Project Management, and Billing into one tool, which has been great for scaling our business as we grow. I love the help desk features, especially how I can check and verify timesheets and quickly audit them. It's also useful that with the help desk, a ticket is created to track the time spent when a customer contacts us, making it easy to bill post-paid clients in 15-minute increments. Review collected by and hosted on G2.com.

Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pulled in another direction, you could lose your email. It was actually pretty difficult. We had an advisor from Accelo help us out, but they needed to understand our workflows for success. While it took some time, (2-3 months) we finally did get settled. Review collected by and hosted on G2.com.

The way it helps us organization our information and it's functionality. Review collected by and hosted on G2.com.

I wish there was a little more room for customization. Review collected by and hosted on G2.com.

A few things I like best about Accelo are: 1) the ability to see and respond to all team members’ email correspondence with clients and vendors, 2) the ability of the engagement templates to be heavily customized, and 3) the ability to create customized shared lists. Review collected by and hosted on G2.com.

A few things I dislike about Accelo are: 1) the engagement page Insights tab does not show the total hours assigned to each team member - just work done and forecast budget overages, 2) to the same effect, you can filter by team member on the Overview tab, but I wish it would total the hours at the bottom for each team member based on the filter applied, 3) some of the reports provide too much information and are unable to be simplified to show just the specific information I am looking for. Review collected by and hosted on G2.com.

I like that Accelo is cloud-based, which makes accessing it easy from anywhere. It's also easy to learn yet highly configurable and flexible, allowing it to adapt to different needs. I appreciate how it acts as a central point for many different departments to collaborate effectively. Review collected by and hosted on G2.com.

Triggers could be easier to implement or test. While testing triggers, we have caused a lot of irreversible issues. It took the better part of a year to fully get invested and used to Accelo. Review collected by and hosted on G2.com.