Torii Reviews & Product Details

Torii allows us to identify and understand all the SaaS applications used within our environment, the scope of their use, and their associated costs. Now we don't just know that they are being used, but we better understand how and why they are being used. Validating data from several sources helps build and understand these associations and actual costs. We then classify identified applications based on several factors, such as their approval status, business risk, who is using them, etc. This is increasingly important as we monitor and control the use of AI apps.

Furthermore, we leverage workflows within Torii to surface alerts when new applications are discovered, or usage of a previously closed or restricted application is detected. This allows us to take action quickly to determine the appropriate response. We have also been using workflows to streamline onboarding and offboarding. Doing so not only make the process faster and easier, but it provides us with an audit trail of what actions were performed and if they were successful or not.

I also appreciate all the Torii team members I have worked with. We have ongoing regular meetings with our CSM to ensure things are going smoothly and address any issues or questions that may have come up. She has been super helpful in collecting feedback and feature requests and then getting those passed on to their product and engineering teams. And she gives status updates on those requests every week. So I know they weren't just logged and forgotten; they are actually being worked on! Whenever I contacted their support team, they responded quickly, are great to work with, and I almost always get the same couple of people which helps to build a feeling of trust. I couldn't ask for a better personal experience with their team, and it is clear that they want to ensure their product meets our needs and is a benefit to our organization. Review collected by and hosted on G2.com.

The product needs some additional refinement added to it in some areas. While it does routinely receive updates that add new integrations and features, there are areas such as workflows which really need some quality of life improvements. There are relatively simple improvements like including a name/label or description field within workflow steps that would make things much easier to navigate and understand. It's possible to have multiple workflow items that all look the same and so you currently need to click into them one-by-one to see their individual details and figure out which step you are looking for. Being able to add some details which would be visible without needing to click into each item would go a long way towards making this more intuitive and streamlined, especially when it comes to troubleshooting or editing existing workflows.

We also run into some issues with users being duplicated within the platform if using multiple integrations to try and fill in the gaps in data. For example, if a native integration doesn't pull or display role or licensing information for users, I have used the Google Sheets-based integration as a stop gap to try and manually add that information. This can result in duplicate users being shown rather than merging all the data into the existing users. Hopefully we see a fix for that soon.

The Torii team has been fantastic with taking our feedback, and they seem to have an aggressive development life cycle. Review collected by and hosted on G2.com.

The automated SaaS discovery is what sold me. Torii pulls from our finance and SSO systems and surfaces every app people actually use, including the shadow IT that never went through procurement, so I finally have one real source of truth instead of piecing spend together from expense reports. Review collected by and hosted on G2.com.

The workflow builder has a real learning curve, and getting the automations set up the way I wanted took more trial and error than I expected. A few of the integrations are also shallower than the marketing suggests, so the data depth varies depending on the app. Review collected by and hosted on G2.com.

What I most like about Torii is its dynamism in developing new features and building new integrations. Many other services just get money and stagnate, but Torii is absolutely different; they rapidly implement new functionality that we are asking about, or even don't think about.

Another outstanding thing is the customer support/account manager, this person is highly involved in our environment, shows new capabilities of the platform and does not try to upsell anything - this is a rare case these days. Review collected by and hosted on G2.com.

Sometimes the new interface with splitting between 2 systems, SMP, and Identify is a bit confusing. Also, it would be nice to have a deeper integration with JIRA/JSM. Review collected by and hosted on G2.com.

Torii has become an essential tool for our daily SaaS management. Its true strength lies in the ability to centralize all company tools into a single, simple, and intuitive platform. For each software, we can upload contracts, track expenses, accurately monitor renewal deadlines, and assign a well-defined manager for each application. This way, we avoid unwanted renewals and always maintain complete control over both deadlines and the budget. Review collected by and hosted on G2.com.

The interface and management logic are truly excellent. As with all SaaS Management tools, a brief initial setup phase is necessary to correctly map all contracts; however, once in operation, it saves a lot of time and makes management much smoother. Review collected by and hosted on G2.com.

This product is reliable, intuitive, and straightforward to use. It highlights features that add value. In my role, I rely on it daily for e.g. employee access requests, security, compliance, and revenue optimization. The customer support is excellent. There is a broad selection of integrations, and the option to integrate through Google Sheets serves as a great fallback whenever a direct integration is not yet available.

It is generally responsive, and performance on large tables has improved.

The in-app chat, Eko, is quite well-informed and clear in responses, and gleefully admits to gaps in product functionality when answering questions. However it is not able to take action, which is a pity.

I find it provides very good value for the price. Review collected by and hosted on G2.com.

The workflow implementation has some limitations, especially when it comes to editing and maintaining workflows. It would be great if a simple BPML editor were used.

Workflow functionality has improved and some branching/merging functionality is now available; however it is still a weak point, and workflows risk becoming unmaintainable due to lack of batch edit and import/export functionality.

AI actions is available within workflows, and AI can assist writing filters and formulas where relevant. Review collected by and hosted on G2.com.

I like Torii's workflow automation as it helps automate offboarding employees across apps, especially those that don't support SCIM provisioning, and triggers flows just-in-time. It also efficiently generates and sends access PINs to our office's enterance to new employees, saving us from a manual, tedious process. The app catalog feature is another highlight as it offloads IT tickets for app access. Users can raise requests through the web or Slack, and stakeholders approve them in the same manner, granting access in a few minutes. I also appreciate how we can limit who sees or requests certain apps, like allowing Sales to request Salesforce access while restricting R&D. Review collected by and hosted on G2.com.

I find that workflows can't run actions in a loop, which would be useful for tasks like checking each asset a user has using the Snipe-IT API. Also, the app catalog doesn't allow stackholders to submit access requests on behalf of other users yet, which could be a helpful feature. Review collected by and hosted on G2.com.

The UI is easy to navigate and laid out well. Being able to export at any time for our accounting/finance team is a real plus. The browser extension, and the way it works with most of the APIs, helps us get better insight into our usage. When we’ve had issues, their support has been quick and responsive. Overall, it gives us clear, powerful visibility into who is using what, which is genuinely helpful. It also helps us cut back on applications that aren’t being used. The renewal reminders are another great feature and make it much easier to stay on top of everything. Review collected by and hosted on G2.com.

I wish they offered better insight into Adobe usage without requiring the Enterprise version of the application. I’m not sure whether this is a limitation of the application itself or of Torii. Review collected by and hosted on G2.com.

Torii provides us with an excellent set of tools to manage our overall SaaS estate and including workflows that enable powerful automations through App integrations to facilitate on and off-boarding flows as well as many other custom actions.

The platform allows us to manage and take better control of all aspects of our estate and drive cost and security management of Apps, services, users and licensing.

In addition we use the customisable features to manage our contracts and services not related to SaaS or IT.

The support and customer success team are also very good at helping you get the best results from all aspects of the service. Review collected by and hosted on G2.com.

Not much to be honest, but sometimes simple tasks can be harder that complicated ones.

It would be nice to view the high level dashboard reports based on a view or selection of Apps, instead of just overall apps.

I also would love to see more historical financial data for comparing year on year costs and savings. Review collected by and hosted on G2.com.

Easy to use, product is growing fast now with AI as compared previously. But still for simple things for if we want to set vacation responsder for a user in google workspace the connector in workflow doesnt allow adding dynamic user. Things like that force us to use other automation solutions Review collected by and hosted on G2.com.

Still a lot of features are not perfect specially in workflow like example of google workspace connector. Similarly, in wrike connector there is no possibility to deactivate a user in wrike and transfer all their data to their manager suppose and then delete user from wrike Review collected by and hosted on G2.com.

I like that Torii is pretty easy to use in my day-to-day activities. The support is actually really responsive (kidos to Inti), and I've gotten a lot of help from the support team, especially when I had 100 questions at the beginning. It's really amazing how any time I have an issue, they're there to support me. The overview of all our tools is really, really good to have, and we're now working on getting the same for finance reports and information around our SaaS tools. The ability to keep all SaaS tools we use in one place is great for having an overview and ensuring everything is in line with our privacy policy, which is also really important. Review collected by and hosted on G2.com.

I have a few things that could be improved. The first one is, it's missing a lot of integrations with a lot of SaaS tools, like the preset integrations are definitely not enough. And another feedback is, bulk options, usually require CS support and preset Excel files. Like, you have to prepare a preset Excel file to actually upload in Torii, but even Excel file needs to be drafted by your, customer success, reference and sometimes they are not really responsive as the support team. Plus, it's a lot of back and forth. Initial Onboarding: Well, to be honest, it wasn't that easy. But also because we had some issues with our customer success referent back then. They were trying to actually follow a really, really, preset onboarding list of tasks and that list wasn't really in line with our processes and our internal flows. So we didn't have that much of support, to be honest, from CS. Review collected by and hosted on G2.com.