Torii allows us to identify and understand all the SaaS applications used within our environment, the scope of their use, and their associated costs. Now we don't just know that they are being used, but we better understand how and why they are being used. Validating data from several sources helps build and understand these associations and actual costs. We then classify identified applications based on several factors, such as their approval status, business risk, who is using them, etc.
Furthermore, we leverage workflows within Torii to surface alerts when new applications are discovered, or usage of a previously closed or restricted application is detected. This allows us to take action quickly to determine the appropriate response. We have also been using workflows to streamline onboarding and offboarding. Doing so not only make the process faster and easier, but it provides us with an audit trail of what actions were performed and if they were successful or not.
I also appreciate all the Torii team members I have worked with. We have ongoing weekly meetings with our CSM to ensure things are going smoothly and address any issues or questions that may have come up. She has been super helpful in collecting feedback and feature requests and then getting those passed on to their product and engineering teams. And she gives status updates on those requests every week. So I know they weren't just logged and forgotten; they are actually being worked on! Whenever I contacted their support team, they responded quickly, are great to work with, and I almost always get the same couple of people which helps to build a feeling of trust. I couldn't ask for a better personal experience with their team, and it is clear that they want to ensure their product meets our needs and is a benefit to our organization. Review collected by and hosted on G2.com.
The product needs some additional refinement added to it in some areas. While it does routinely receive updates that add new integrations and features, there are areas such as workflows which really need some quality of life improvements. There are relatively simple improvements like including a name/label or description field within workflow steps that would make things much easier to navigate and understand. It's possible to have multiple workflow items that all look the same and so you currently need to click into them one-by-one to see their individual details and figure out which step you are looking for. Being able to add some details which would be visible without needing to click into each item would go a long way towards making this more intuitive and streamlined, especially when it comes to troubleshooting or editing existing workflows.
The Torii team has been fantastic with taking our feedback, and they seem to have an aggressive development life cycle. As with other things, I brought up this recent example and they asked that I enter a feedback request for it and that it would be discussed with the developers.
Sometimes companies will do that sort of thing and it feels like all your requests or suggestions just go into a big black hole and nothing comes of it. But with Torii, many of the suggestions that we have submitted have already been implemented or are in discovery/development. And they have been releasing new integrations, features and functionality regularly. They genuinely want to improve their product, and I am confident it will continue to evolve and improve. Review collected by and hosted on G2.com.
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