# Salesmsg Reviews **Vendor:** Salesmsg **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 394 ## About Salesmsg Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professional without the hassle. Here’s the deal Salesmsg lets you handle conversations through text and calls seamlessly. Need to remind a customer about their appointment? Done. Want to send a quick follow-up after a meeting? Easy. Running a marketing campaign? It’s perfect for that too. Who’s this for? Anyone from small businesses to big teams who value their time and want to stay on top of customer engagement. Think hair salons, real estate agents, coaches, or even a customer support team that wants to feel human, not robotic. Why it works: • Automation that feels personal: Schedule texts or send bulk messages, but make it look like you typed them yourself. • Smart call handling: Forward calls to the right person so nothing slips through the cracks. • Know what’s working: Built-in analytics let you track and tweak your communication game. The result? You’re faster, more organized, and always reachable. Customers feel valued, your team saves time, and you can scale your communication as you grow without losing the personal touch. At its core, Salesmsg is about making communication simple, effective, and human—because that’s how you build real relationships in business. ## Salesmsg Pros & Cons **What users like:** - Users find the **ease of use** of Salesmsg beneficial for streamlined communication and efficient automation. (138 reviews) - Users find **easy communication** with Salesmsg invaluable for connecting with patients without disruption. (71 reviews) - Users value the **easy integration** of Salesmsg, enhancing SMS communication with seamless CRM connectivity and automation enhancements. (64 reviews) - Users value the **seamless integrations** of Salesmsg, enhancing their SMS communication with effective automation and user-friendly features. (61 reviews) - Users commend the **responsive and knowledgeable customer support** from Salesmsg, enhancing their overall experience and success. (55 reviews) - Easy Setup (49 reviews) - Helpful (47 reviews) - CRM Integration (46 reviews) - Communication (44 reviews) - Features (44 reviews) **What users dislike:** - Users feel that missing features like **dark mode and large image uploads** hinder their overall experience with Salesmsg. (25 reviews) - Users experience **messaging issues** with delayed notifications and difficulties managing ongoing conversations effectively. (21 reviews) - Users find it challenging to send photos, facing **sending issues** when internet connectivity is inconsistent. (17 reviews) - Users experience **slow loading times** that hinder communication efficiency and overall mobile app usability in Salesmsg. (16 reviews) - Users find that **SMS issues** arise with slow delivery and high costs for bulk campaigns, complicating usage. (16 reviews) - Slow Performance (15 reviews) - Delays (13 reviews) - Integration Issues (13 reviews) - Call Issues (12 reviews) - Software Glitches (12 reviews) ## Salesmsg Reviews ### 1. Easy-to-Navigate Platform with Regular Updates and Standout Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Salesmsg?** Salesmsg is easy to navigate and continues to improve with regular updates that keep up with current technology. The platform helps streamline communication with customers, making it easier to stay connected. One of the biggest strengths is their customer support. CJ has been very responsive and consistently follows up with me, even when I’m busy managing other responsibilities. That level of attention and support makes a big difference. **What do you dislike about Salesmsg?** I am currently working through setting up automation for contacts, and there have been a few technical challenges along the way. It has taken some time to fully implement the process, especially when integrating and testing automation. However, the support team is actively assisting, which helps move things forward. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg helps me manage customer communication more efficiently, especially for SMS marketing and outreach. Instead of handling contacts manually, I am working toward automating the process so new contacts can flow directly into the system. This will save time, improve consistency, and help grow my business by keeping customers engaged and informed. **Official Response from Aida Keene:** > Thank you so much for your thoughtful review! We’re glad to hear Salesmsg has been easy to navigate and helpful in streamlining your communication. CJ will especially appreciate the shoutout 😊 We also appreciate your patience while setting up automation - those workflows can take a bit to fine-tune, but we’re here to support you every step of the way. Excited for you to see the full impact once everything is up and running! ### 2. Salesmsg Makes Patient Outreach Faster and Easier with Templates and Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** Salesmsg allows me to multi task and reach more patients than normally. In my field of work, we have deaf patients and Salesmsg makes it able to connect with them and provide the customer service they deserve. Most people don't answer unfamiliar phone numbers so Salesmsg makes it possible to send a quick text for a faster response. I am able to save templates that I use frequently, making this quick and easy to use. The layout is similar to a cell phone layout. I get notifications when I've received a reply. **What do you dislike about Salesmsg?** I would like to see periodic automatic texts become an option. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg makes it easier for us to reach patients who are deaf, are unable to speak. Sending a text is quicker and easier for both us and the patients. **Official Response from Aida Keene:** > Thanks so much for the awesome review! We love hearing that Salesmsg is helping you connect with your deaf and non-verbal patients so quickly and easily. We'll take note of your suggestion for periodic automatic texts. Thanks for being part of Salesmsg! ### 3. Efficient Messaging with Room for Analytic Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Virginia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesmsg?** I really like the ability of Salesmsg to save common or frequent texts that I use. It saves a lot of time when I can just go to my saved templates for text and pop them in quickly. I also appreciate that I'm able to edit those templates really easily and quickly. That's what I like the most. **What do you dislike about Salesmsg?** Definitely, the analytic portion could definitely be improved. There's not enough of a drill down, and even learning how to pull your own analytics is difficult. I just learned or feel somewhat competent with the process to see how many texts I'm sending a day manually, but that took a good two and a half months to figure out. So I would like to see other details in regard to my activity, such as how many calls have I sent? How many were picked up? How long is it taking me to respond to those calls or those messages? The analytic piece is just real clunky for me. The initial setup would say was fairly easy because I'm not on the rollout team. There was very little training though, and there's very little training that I could even find on Salesmsg. Most of it was really our team lead, you know, poking around and figuring out what the tool could use. But, yeah, the training was, yeah, needs improvement. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to track my messages and know who to follow up with. It solves the issue of retyping common messages by letting me create templates, which is really helpful. **Official Response from Aida Keene:** > Thanks so much for your thoughtful feedback! We’re glad to hear Salesmsg is helping you stay organized, schedule with ease, and keep track of important notes. That said, we hear you on analytics - making reports easier to find and use is important, and we’re always working to improve that experience. In the meantime, our team is happy to help if you ever need guidance! ### 4. Manager Atlanta Cycling - Vinings **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Salesmsg?** I use Salesmsg to communicate effectively with my customers, co-workers, and potential future customers. It helps me clean up my vocabulary to make clear sentences and communication. I appreciate the options for recommending communication, and the 'more friendly' option is my preferred choice when adjusting messages to customers. The initial setup was easy for both myself and my employees, and it's been our go-to solution since we started using it a couple of years ago. **What do you dislike about Salesmsg?** Sometimes the videos don't come through the system clearly to see or hear problems. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to communicate with my customers and colleagues. It helps me clean up my vocabulary for clearer communication. **Official Response from Aida Keene:** > Thanks so much for sharing your positive experience with Salesmsg! We're glad to hear that Salesmsg made communication clear and easy for your team. We understand the importance of being able to upload media and attach Sale Sheets, and we'll take your feedback into account for future improvements. ### 5. Seamless HubSpot Integration and Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Micah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Salesmsg?** I love how Salesmsg integrates with HubSpot. All our work is through HubSpot, so it's very convenient to have it integrate with that. We're able to set up automated workflows and have a whole system of text being sent out, and we're able to reply to our clients, which some services don't have, which is just amazing. It allows us to plug Salesmsg at every step of the customer journey. When they are prospects, leads, or clients, we can continue to text them and set up automations at each step without having to put in manual work hours. The initial setup was great. It was really plug-and-play, which was awesome. It was a quick installation, quick process. **What do you dislike about Salesmsg?** Honestly nothing! **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to directly text clients, cutting through email clutter. It integrates with HubSpot, automating texts across the customer journey without manual work. **Official Response from Aida Keene:** > Thanks so much for the great review! We're glad to hear the HubSpot integration and automations are helping make customer communication easier, and saving your team time. Love hearing that setup was quick and easy, too. Thanks for being part of Salesmsg! ### 6. Streamlined Lead Management, Effortless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Salesmsg?** I use Salesmsg as an inbound chatbot for Business Development at my company. It really helps us stay organized with our inbound lead flow. I like its ease of use and find the integration with our CRM super valuable. You just get someone's info from Salesmsg and then it creates the lead, which saves so much time. **What do you dislike about Salesmsg?** I dislike nothing about Salesmsg. It's easy to use and helps my team perform, and we've booked a lot of meetings with them. We get great ROI for what we pay. They helped us out with onboarding and their AI is very powerful. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg as an inbound chatbot which helps us stay organized with inbound lead flow. Its integration with our CRM is valuable, allowing us to create leads effortlessly, saving time. **Official Response from Aida Keene:** > Thanks so much for the kind review! We’re really glad to hear Salesmsg is helping your team stay organized and making lead management easier. Love hearing that the CRM integration is saving your team time, too. Thanks again for being part of Salesmsg! ### 7. Salesmsg Makes Mass Texting and Campaigns Simple—with a Super Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Salesmsg?** The most helpful aspect of Salesmsg is their team, who are always readily available to make sure you’re getting the most out of the features. The upsides include having all your contacts in one place, mass texting, and campaigns that make it easy to continually connect with people. I just started using it 4 months ago and it was so simple to learn the features as well as implement them into daily communication. This is a tool I use daily and it makes my job so much easier. **What do you dislike about Salesmsg?** The least helpful thing is not being able to contact someone who has opted out of a campaign. Some of the people I connect with just didn't want to be on an automatic text plan but still wanted info from me and I couldn't contact them. **What problems is Salesmsg solving and how is that benefiting you?** Salemsg is solving a productivity problem. I could not possibly text everyone I need to text in the amount of time I have. It makes a big task manageable. With Salemsg I'm able to contact all the people I need within seconds. This saves me time for more essential tasks within my job. At the end of the day, I am more productive because I am able to focus on the bigger tasks. **Official Response from Aida Keene:** > Thanks so much for the kind words! We’re glad Salesmsg is making your outreach easier and that our team has been helpful along the way. We also understand your feedback on opted-out contacts. While that’s required for compliance, we appreciate you sharing and will keep it in mind as we improve. ### 8. SalesMsg is a game changer when it comes to SMS communications **Rating:** 4.5/5.0 stars **Reviewed by:** Roman W. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Salesmsg?** The active and focused integration with HubSpot. Always exciting to see them post about their newest updates. **What do you dislike about Salesmsg?** We use installation contractors and having a "group" login is really tedious. Wish there was a better way to add users to an inbox for these purposes. Sometimes the specific individual contractors change but the company retains the inbox and login. **What problems is Salesmsg solving and how is that benefiting you?** Customer communications and reminders. The interface helps me see what issues are being responded to or not by my team across inboxes. It's integration with HubSpot helps to track all the communications cleanly. **Official Response from Aida Keene:** > Thanks so much for the review! We’re glad to hear the HubSpot integration and ongoing updates have been a great fit for your team. We also appreciate the feedback around contractor logins. It sounds like our “Keep Seat” option may help with your workflow - it lets you remove a member while keeping the paid seat available, so you can quickly swap in new contractors without extra charges or rebuilding access each time. Learn more about that here: https://help.salesmessage.com/en/articles/3596464-how-to-add-and-remove-members Thanks again for being part of Salesmsg! ### 9. Effortless HubSpot Integration, Clunky Menus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** I really like how Salesmsg integrates so smoothly with HubSpot. It allows all my teams to have their own inboxes, which helps keep our messaging straight and separate. Using Salesmsg makes it easy to broadcast messages and create workflows by porting lists from HubSpot. I also find it more user-friendly compared to HubSpot's texting, making it a better experience for multiple users. The setup experience was incredible too, as someone from Salesmsg met with me via Zoom to get everything set up efficiently, which was a great start. **What do you dislike about Salesmsg?** I tend to think the menus and the options are a little clunky, and I have a hard time finding where I need to go. I can figure it out, but it takes some time, and it's not as smooth or easy as I want it to be. There's always lots of messages over there. We're getting a lot of updates or advertisements or add-ons, which can be a little distracting when I just wanna talk to an AI and answer my question or give me help. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg works well with HubSpot, allowing me to send broadcast messages, create workflows, and keep team messaging organized. Each team has its own inbox, and lists are easily ported over for broadcasting. **Official Response from Aida Keene:** > Thanks so much for the thoughtful review! We’re glad to hear the HubSpot integration, team inboxes, and broadcast messaging have been a great fit for your workflow, and that our onboarding team helped make setup smooth from the start. We also appreciate the feedback around navigation and in-app messaging. We’re always working to make the experience cleaner and easier to use. Thanks again for being part of Salesmsg! ### 10. Easy Texting and Calling with Reliable Chat History **Rating:** 5.0/5.0 stars **Reviewed by:** Todd B. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** It doesn’t delete chats, so I can always find a conversation even if it’s weeks old. Texting is a breeze, and calling people has never been easier. **What do you dislike about Salesmsg?** It records all conversations, and I’d like the option to turn that off. **What problems is Salesmsg solving and how is that benefiting you?** Having a work-only number is great because I know it’s a client calling me, not some random spammer. I also love how easy it is to send texts from the web. **Official Response from Aida Keene:** > 🌟 Thanks so much for the 5 star review! We're thrilled that having a separate work number makes it easy to know when a client is calling, and that our web texting and reliable chat history are making your life easier. Regarding Call Recording, if it's not set at your organization level by an Admin, you can absolutely turn it off on a personal level. Here's more on that: https://help.salesmessage.com/en/articles/14896282-call-recording ### 11. Love this texting platform! **Rating:** 5.0/5.0 stars **Reviewed by:** ALLIE T. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Salesmsg?** I love how user-friendly Salesmsg is! It definitely makes the process of reaching out to leads post-phone call a lot easier. My favorite feature is the canned messages if you use the same message a lot! **What do you dislike about Salesmsg?** There is nothing really noteworthy about what I dislike. Maybe being able close messages automatically after sending instead of manually having to close them out. **What problems is Salesmsg solving and how is that benefiting you?** Being able to easily text customers and have saved messages ready to go to be sent out! **Official Response from Aida Keene:** > 🌟 Thank you for your positive feedback! We're glad you appreciate the user-friendly nature of Salesmsg, and find the 'Saved Messages' feature helpful for reaching out to leads. ### 12. Effortless Communication, Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Megan G. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Salesmsg?** I like Salesmsg because it's an easy, simple, and effective tool. It allows for quick communication and is a fast, easy, simple, and effective means of getting in touch with important information that sometimes gets lost in emails or because people do not answer their phones. It's great that it is right at my fingertips, making it really convenient. **What do you dislike about Salesmsg?** This may be a company thing, but making calls would be ideal. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg provides quick, fast, easy, and simple communication, effectively getting in touch with important information that might get lost in emails or because people do not answer their phones. **Official Response from Aida Keene:** > Thanks so much for the review! We're happy to hear Salesmsg has helped make communication faster and more effective. We also wanted to mention that Salesmsg supports both inbound and outbound calling, along with features like IVR, call distribution, and more. Feel free to explore our calling features to see what's available! https://help.salesmessage.com/en/collections/3093112-calling ### 13. Best and most resourceful tool to use to bring in more business **Rating:** 4.5/5.0 stars **Reviewed by:** Naod M. | FC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Salesmsg?** Salesmsg is really fast and has a simple, easy-to-use interface, which makes it straightforward to navigate and use. **What do you dislike about Salesmsg?** Sometimes the app freezes or gets stuck, which can interrupt my workflow **What problems is Salesmsg solving and how is that benefiting you?** It has helped us reach our customers and stay connected with them. Communicating through it has also made it easier to keep in touch and has helped us bring in more business. **Official Response from Aida Keene:** > Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that you find Salesmsg fast and easy to use - that’s exactly what we aim for. We’re sorry to hear that you’ve experienced the app getting stuck at times - that’s definitely not the experience we want for you. If you experience an issue again, please select the "Report a technical problem" on your mobile app so that our Dev team can look into this further. ### 14. Effortless Messaging with Privacy **Rating:** 5.0/5.0 stars **Reviewed by:** Robin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Salesmsg?** I like how Salesmsg saves messages and allows me to switch between numbers with just a click. It's really helpful for managing different regions and keeping people separated, making it nice and easy to avoid confusion. I also appreciate being able to message people without giving out my personal number or information, which is a big plus. The setup is easy too. **What do you dislike about Salesmsg?** it sometimes freezes **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to message people without giving my personal number. It keeps my messages organized, letting me switch between numbers easily, which helps with managing contacts across different regions. **Official Response from Aida Keene:** > Thanks for the kind review! We're glad to hear Salesmsg helps keep your conversations organized, and makes it easy to manage multiple numbers without sharing your personal information. We also appreciate the feedback about occasional freezing and will be sure to pass it along to our team. Thanks for being part of Salesmsg! ### 15. Streamlined Communication, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Salesmsg?** I love the ease of use that Salesmsg offers. It's fantastic that I was up and running the first day because the setup was very easy. I also appreciate the ability to create templates for future messages, which makes responding to commonly asked questions quick and efficient. Instead of typing out responses at each touch point, I can send them via text in seconds, saving me a lot of time and effort. **What do you dislike about Salesmsg?** Having it connect directly to HubSpot for CRM ease. I would like to be able to text a client directly out of HubSpot from their contact page. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to quickly text my sales leads and verify appointment times when they won't answer calls. It solves communication delays with its templates, letting me send responses to common questions instantly. **Official Response from Aida Keene:** > Thanks so much for your review! We're glad to hear Salesmsg makes it easy to stay connected with your customers and that the alerts help you keep up with messages without being distracting during the day. We also appreciate your suggestion about adding more channel options for prioritizing different groups - feedback like this helps us continue improving. Thanks again for sharing! ### 16. Effective for Client Reach, Needs Better Organization **Rating:** 2.5/5.0 stars **Reviewed by:** Ashley C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** I like that I can text clients through Salesmsg, which adds more touch points for communicating with them. I also appreciate the ability to use emojis, which makes the interaction more engaging. As a new user, I found the initial setup to be easy. **What do you dislike about Salesmsg?** The layout and format of Salesmsg isn't what I'm used to on my iPhone. It's hard to organize into folders, and it's too complicated and confusing. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg allows me to reach clients through a different channel and get more touch points. **Official Response from Aida Keene:** > Thanks for sharing your experience! We’re happy to hear Salesmsg has helped you connect with clients through another channel. We also appreciate the honest feedback around the layout and organization. That insight is really helpful as we keep improving the experience. ### 17. After a bit of set up time, it's fantasti **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Salesmsg?** It's so easy to use and I can have it in Slack, HubSpot, and on the app. I know I'll never miss a message. I really like the HubSpot integration. It works smoothly which is not the case for all apps that integrate with HubSpot. I've been super impressed by this integration and the ease of use. **What do you dislike about Salesmsg?** The only downside isn't really their fault but has to do with SMS in general but the set up and approval process took a long time. It wasn't difficult there's just time in between each step for things to be reviewed and approved. But you've gotta do it to legally do texting this way. I do wish they were a little more upfront about how long it takes to get started/how long before you can actually SEND a message. **What problems is Salesmsg solving and how is that benefiting you?** We've already been able to reduce meeting no-shows with reminders, reschedule meetings that weren't confirmed, and avoid losing those meetings, and even do some helpful follow up when emails weren't being opened. We've even sent reminders a few minutes into a meeting where someone didn't join and they were able to join after seeing the reminder text. **Official Response from Aida Keene:** > 🌟 Thank you for the 5 stars! We're thrilled that you're enjoying the ease of use and the integrations with Slack, HubSpot, and the app. Our goal is to make sure you never miss a message, and we're glad to hear that's been your experience. ### 18. Simple to use and easy to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Charles S. | Facebook Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesmsg?** It is easy to use; it works well with HubSpot. No challenges when doing a heavy workload. Lots of options. Easy to set up and connect to your CRM. We use it daily. Great report features. **What do you dislike about Salesmsg?** None so far, it is working great for us. **What problems is Salesmsg solving and how is that benefiting you?** For us, the option to send both mass texts and one-to-one texts is great. The reporting also connects well with HubSpot, and the customer support has been excellent. **Official Response from Aida Keene:** > Thank you for your feedback! We're pleased to hear that Salesmsg has been working well for you and that you find it easy to set up and use. ### 19. Streamlined Salesforce Flows with Seamless SMS Webhooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Salesmsg?** The Salesforce integration and the ability to add Salesmsg SMS webhooks to Salesforce flows have been really helpful. It lets us keep both email and SMS together within a single Salesforce flow, which makes the process much more streamlined. **What do you dislike about Salesmsg?** We’d love to see the Salesforce integration built out further. For example, we use Salesmsg SMS webhooks in Flows, but right now I can’t use merge fields in webhook templates unless those fields are on the primary Contact object. As a result, I have to create workarounds whenever I need to pull in fields from a child object. **What problems is Salesmsg solving and how is that benefiting you?** We find the most engagement from leads when we couple emails with a text message. Salesmsg allows us to couple emails with Salesmsg webhooks in our email drip campaign flows. **Official Response from Aida Keene:** > Thank you so much for the thoughtful review! We’re thrilled to hear that combining SMS webhooks with your Salesforce flows is helping you streamline engagement and boost results. We also really appreciate the feedback on merge fields and child objects - that’s incredibly helpful insight for our team as we continue expanding the Salesforce integration. Thanks again for sharing your experience! ### 20. Flexible and Efficient Texting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Salesmsg?** I like how Salesmsg is very flexible and efficient with fast response times. The feature that allows me to pre-type text messages is fantastic as it saves me a ton of time. I can send a general message to all clients on my first call, which helps me get through my calls faster. I also find Salesmsg very user-friendly, making it easy to navigate and use. **What do you dislike about Salesmsg?** Sometimes it's a bit slow and I have to refresh the page **What problems is Salesmsg solving and how is that benefiting you?** I find Salesmsg helpful for texting potential clients; most don't answer calls, so text increases responses. It's flexible, efficient, and saves time with pre-typed messages, speeding up initial client contact. **Official Response from Aida Keene:** > 🌟 Thank you for the 5-star review! We’re glad to hear Salesmsg is helping you connect with clients more efficiently and save time with features like pre-typed messages. We also appreciate your note about occasional slowness - our team is always working to improve performance, and your feedback helps us continue to make things better! ### 21. User Friendly with Proven Results **Rating:** 5.0/5.0 stars **Reviewed by:** Noah B. | Membership Advisor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** It is as similar to texting with people on my phone as we can get **What do you dislike about Salesmsg?** The quick support we receive, as well as the user friendliness of the system. **What problems is Salesmsg solving and how is that benefiting you?** Helps us contact twice to three times the amount of clients **Official Response from Aida Keene:** > Really appreciate the kind words! We love hearing that Salesmsg feels natural and easy to use for texting conversations. Glad our support team has been able to help along the way too. Thanks for being with us! ### 22. Texting Made Easy on Desktop **Rating:** 4.5/5.0 stars **Reviewed by:** Jon W. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** Makes texting easier since its on my desktop. Good for checking in without having to pull out my phone **What do you dislike about Salesmsg?** Its a little janky and slow from time to time **What problems is Salesmsg solving and how is that benefiting you?** Faster for check ins and more direct contact with clients **Official Response from Aida Keene:** > Thanks for the feedback! It's great to hear that keeping up with your clients from your desktop saves you from constantly having to grab your phone. We’re sorry to hear the app feels a bit sluggish at times, though. We'll continue to work on enhancing the speed and performance for a better user experience. ### 23. AI-Assisted Messaging with Handy Response Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel G. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Salesmsg?** I like being able to save responses as templates and I enjoy using the AI to help craft messages **What do you dislike about Salesmsg?** I wish there was a dark mode or a way to change the theme. **What problems is Salesmsg solving and how is that benefiting you?** It solves the need to juggle my phone and computer. This saves me time and money in the long run **Official Response from Aida Keene:** > Thank you so much for the review! Glad you’re enjoying templates and the AI, it’s a great combo for saving time. And we hear you on dark mode - you'll be happy to hear that we currently have this feature planned: https://salesmsg.canny.io/feature-requests/p/dark-mode ### 24. Salesmsg makes my workday so much easier. It’s efficient and reliable! **Rating:** 4.0/5.0 stars **Reviewed by:** Tom S. | Diamond & Jewelry Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Salesmsg?** Salesmsg has been a fantastic addition to our workflow. It saves a lot of time by eliminating the need to log calls and messages separately, which makes daily tasks much smoother. What I really like is how easily it integrates with major CRMs — that feature alone has streamlined our communication and tracking in a big way. The platform is simple, intuitive, and genuinely makes work hours less stressful. Highly recommended for teams that value efficiency and productivity. **What do you dislike about Salesmsg?** Occasional minor glitches when syncing with CRM, but nothing major. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg helps streamline communication by combining calls and text messages in one place, so I don’t have to log them separately. This saves a lot of time during busy work hours and keeps everything organized. The CRM integrations are a huge benefit because they ensure all customer interactions are tracked automatically, reducing manual work and the risk of errors. Overall, it improves productivity, makes customer follow-ups easier, and keeps the workflow seamless. **Official Response from Aida Keene:** > Thank you for sharing your positive experience with Salesmsg! We're glad to hear that our platform has simplified your workflow and saved you time by combining calls and messages in one place. We appreciate your feedback and are committed to continuously improving our CRM integrations to minimize any occasional glitches. ### 25. Seamless Messaging with Stellar Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | CEO & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Salesmsg?** I like that Salesmsg works well for text messaging and phone calls from the phone. It integrates well with HubSpot and make.com, and there are constant, continuous improvements and development from the development team. The software is a single tool with more robust features, better pricing, and impressive development improvements. It makes things very easy for us, and the initial setup was very easy. All these aspects save me time and reduce the number of tasks I need to do. **What do you dislike about Salesmsg?** On occasion, it causes Bluetooth connection problems from my phone. But other than that, everything's great. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg saves me time by handling text messages, phone calls, and IVR. Its integration with HubSpot and make.com reduces tasks, making my work more efficient. **Official Response from Aida Keene:** > Thank you for the great review! We’re so glad to hear Salesmsg is saving you time and streamlining your messaging, calls, and IVR - especially with its seamless integrations with HubSpot and Make. We appreciate your support! ### 26. User-Friendly and Cost-Effective SMS Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Brad D. | Brand Strategy and Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Salesmsg?** I like that Salesmsg is user-friendly and intuitive, which makes it easy to use. Also, the price is right, especially considering there's a lot of competition in the marketplace. Salesmsg being easy to set up was a big plus for me. **What do you dislike about Salesmsg?** have not run into that answer as of yet **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg gives us access to speak to our consumers in a different way when we typically communicated via email. **Official Response from Aida Keene:** > Thanks so much for the review! We're glad to hear Salesmsg has been easy to set up and use, while still delivering great value. It's awesome that texting has helped you connect with your customers in a new way beyond email. Thanks for being a part of the Salesmsg community! ### 27. Easy Setup and Highly Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Zach A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** I use Salesmsg for work to message people that are in product, and it really helps me to book more meetings for account executives. I like the ease of use and reliability of it. The initial setup was very easy, and the team was a big help. **What do you dislike about Salesmsg?** It is hard to use sometimes **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to book more meetings for account executives, appreciating its ease of use and reliability. **Official Response from Aida Keene:** > Thanks so much for the review! We’re happy to hear Salesmsg has been helping you book more meetings and keep things moving for your team. We also appreciate the feedback and are always working to make the experience even smoother and easier to use. Thanks for being part of Salesmsg! ### 28. Streamlined Communication, Top-Rated Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Trevon C. | Live Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Salesmsg?** I appreciate how Salesmsg provides organized communication, making it easy to connect with partners comfortably. The setup process was straightforward, accrediting to the streamlined template and tags feature, which simplifies sending out messages without needing to manually input data. I find the organized chat box particularly useful, aiding our outreach efforts efficiently. Furthermore, Salesmsg stands out for ensuring concise communication with many people, making it a preferred tool for companies. **What do you dislike about Salesmsg?** I would definitely add a dark mode. Some of the looks of it can be very daunting on the eyes a little with the excessive light background. I just think that the dark mode would not only spice things up a bit and also kinda change things up, but it would just be a lot more easier on the eyes since we are already dealing with a lot of blue light in our lives as it is. So, yeah, dark mode would definitely be helpful. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to simplify reaching multiple partners, ensuring smooth operations and enhancing communication efficiency. **Official Response from Aida Keene:** > Thank you for your feedback! We're happy to hear that Salesmsg has made your work easier by integrating tasks in an easy format. Regarding the lack of dark mode - we have a Feature Request board called "Canny", and an open request for this exact feature! Please feel free to add your vote to the Canny linked below: https://salesmsg.canny.io/feature-requests/p/dark-mode ### 29. Salesmsg Makes Patient Communication So Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Louise T. | Custumer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** So much easier to communicate with patients. **What do you dislike about Salesmsg?** I don't have any dislikes. Salesmsg has helped me so much. **What problems is Salesmsg solving and how is that benefiting you?** I haven't had any problems. It always works fast. **Official Response from Aida Keene:** > Thank you for the kind review Louise! We're so happy to hear that Salesmsg has made communicating with your patients easier, and that it's been working reliably for you. ### 30. Streamlined Marketing with HubSpot Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Salesmsg?** I use Salesmsg for marketing, and it really saves me time. With the filters, I can send messages to different groups at once, and I love that it syncs with HubSpot so I can merge my contacts effortlessly, without having to input anything manually. **What do you dislike about Salesmsg?** I did not like that I couldn’t use my 14 days free trial because by the time it was verified etc it was over. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg saves me time with filters to send messages to different groups at once and syncing with HubSpot to merge contacts without manual input. **Official Response from Aida Keene:** > Thanks so much for your thoughtful review! We’re glad to hear Salesmsg is helping you save time and making it easy to connect with your HubSpot contacts. Just to clarify, the 14-day free trial is available right away and doesn’t require verification to explore the platform. That said, we appreciate the feedback and are always here if you’d like help getting the most out of your trial! ### 31. Empowers Remote Communication with Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Dorema M. **Reviewed Date:** December 22, 2025 **What do you like best about Salesmsg?** I like that Salesmsg has a really clean outline and is very user-friendly. Everything is pretty much right where you expect to find it. Having the phone option has been the most valuable to me. Also, being able to leave voicemails without disturbing a client is a nice feature. The initial setup was pretty easy, taking only a few minutes from my side. **What do you dislike about Salesmsg?** Figuring out the notifications could be easier. I've missed a couple calls because the notifications didn't go off even though my volume was at full on my computer and I'm not sure why the notifications take off. So I have to resolve that. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg for remote communication, resolving the need for a sales office line by providing a phone number. It ensures legitimate client interactions and offers a clear communication timeline through messages and phone calls. **Official Response from Aida Keene:** > Thank you for your positive feedback! We're happy to hear that Salesmsg has been helpful for your remote communication needs. We do apologize for the inconvenience with the notifications, and would like to help. Please reach out to our team via Live Chat, or by emailing us at support@salesmessage.com, and we'll be happy to look into this for you. ### 32. Essential Communication Tool for Client Management **Rating:** 4.5/5.0 stars **Reviewed by:** Allan S. **Reviewed Date:** December 01, 2025 **What do you like best about Salesmsg?** I use Salesmsg for work, and I truly appreciate its incredible convenience, allowing me to contact my clients anywhere and anytime, regardless of whether I am on or off shift. The feature that allows me not to use my personal number when I'm out of the office is invaluable. I find Salesmsg very easy to use, which is a significant advantage. The fact that it saves contact information is a time-saver and enhances my workflow efficiency. I highly value the texting feature, especially since it enables me to send messages from my work number, which is a landline. Moreover, the initial setup was very easy, which made the transition smooth and stress-free. **What do you dislike about Salesmsg?** I find retaining older conversations on Salesmsg to be challenging. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to contact clients anytime, using my work number instead of a personal one, which is crucial when I'm off shift. It's easy to use, stores contact information, and allows texting from a landline. **Official Response from Aida Keene:** > Thank you for sharing your feedback! We’re thrilled to hear Salesmsg is making it easier for you to connect with clients and keep your work and personal numbers separate. We also appreciate your note about retaining older conversations - your input helps us improve the experience for everyone. ### 33. Seamless CRM Integration, Sluggish Mobile Database **Rating:** 4.0/5.0 stars **Reviewed by:** Ian G. **Reviewed Date:** January 09, 2026 **What do you like best about Salesmsg?** I love how Salesmsg seamlessly integrates with our CRM software, and I appreciate how it flawlessly ports information over from it. This easy integration into my cell saves me tremendous time and frustration, as I never have to manually copy-paste information into the outreach tool. This feature helps a lot, whether I'm in my home office or on the road working from my cell. The initial setup was also simple and quick. **What do you dislike about Salesmsg?** There are times when the full database of contacts takes too long to load on the mobile app that could be vastly improved. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg seamlessly integrates with our CRM for marketing outreach and contracting, saving me from manually copying information. It saves tremendous time and frustration by porting information flawlessly, whether I'm at my home office or working remotely. **Official Response from Aida Keene:** > Thank you for sharing your experience with Salesmsg! We're thrilled to hear that you love the seamless CRM integration, and how it has saved you time and frustration by porting information flawlessly. ### 34. Seamless HubSpot Integration for Efficient Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. **Reviewed Date:** January 23, 2026 **What do you like best about Salesmsg?** I love the HubSpot integration and being able to text from the CRM with Salesmsg. It helps us communicate directly and efficiently with our potential clients while keeping all of the tracking history in our HubSpot CRM. I don't have to manage multiple windows or notifications because everything is linked into the specific customer profile and updated immediately. The initial setup was super easy and quick. **What do you dislike about Salesmsg?** I'd like to be able to see my remaining credits easily so I can remind my manager when we are getting low. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg helps us communicate directly and efficiently with potential clients while keeping all tracking history in our HubSpot CRM, saving me from managing multiple windows or notifications. Everything updates immediately and links to specific customer profiles. **Official Response from Aida Keene:** > Thanks so much for the feedback! We're thrilled to hear that you find the HubSpot integration and communication efficiency beneficial. For a quick and easy way to view your remaining credits - simply click on your Profile in Salesmsg (in the lower left hand corner), and that will show you the number of credits available to use! ### 35. Effortless Messaging and CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Katie O. **Reviewed Date:** November 30, 2025 **What do you like best about Salesmsg?** I love using Salesmsg for its remarkable ease of use, which makes setting my communication preferences straightforward, whether I’m texting or calling clients. The integration with HubSpot is seamless, allowing all my calls and texts to be logged automatically and shared efficiently, which streamlines my workflow. I also appreciate the feature that lets me schedule voice recordings to be sent at specific times, enhancing my communication efficiency. The initial setup of Salesmsg was super easy, minimizing any onboarding difficulties and allowing for immediate utilization. Overall, the platform’s user-friendliness and its ability to connect with other tools like HubSpot stand out, and these features significantly enhance my productivity. **What do you dislike about Salesmsg?** I wish there was a bigger desktop key for just making a call or sending a text, which is the main purpose of the software, because currently it is small. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg to log and integrate all communication with clients into HubSpot, simplifying calls and texts. It’s user-friendly, lets me control communication settings, and schedule voice recordings. **Official Response from Aida Keene:** > We're delighted to hear that Salesmsg has made communication with clients easier for you and that the integration with HubSpot has been seamless. Your feedback about the desktop key size is valuable, and we will consider it for future updates. Thank you for sharing your experience with us! ### 36. Effortless Client Management Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Lily M P. | BDM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Salesmsg?** easiest way to catch my client, its super helpful to catch the client, I would like to have more features to use. use the sales msg every day to 100 of people, **What do you dislike about Salesmsg?** nothing really, I am working with this software and no complain **What problems is Salesmsg solving and how is that benefiting you?** easy to set up sending 100 messages in same time to my pipeline **Official Response from Aida Keene:** > We're happy to hear that Salesmsg has made it easy for you to send messages to your pipeline. We'll keep working to enhance our platform and provide even more value for our users. ### 37. Effortless Communication with Power Dialing **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Housing Consultant **Reviewed Date:** January 23, 2026 **What do you like best about Salesmsg?** I like Salesmsg for its ability to power dial and leave voice messages, which saves me from repeating myself. The feature to text or call several people at once is really handy. I can use it to call ringless, generating curiosity among the people I reach out to, which often prompts them to call back. Also, the initial setup of Salesmsg was pretty easy, making it convenient to start using. **What do you dislike about Salesmsg?** I find the inability to save a broadcast if I get interrupted and cannot finish it until later frustrating. **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg for outbound calls and texts. It lets me power dial, leave ringless voicemails, and contact multiple people at once, saving time and prompting callbacks. **Official Response from Aida Keene:** > Thank you so much for the detailed review! We’re glad to hear that power dialing, ringless voicemail, and bulk outreach are helping you save time and generate more callbacks. We also appreciate your feedback about saving broadcasts. We understand how frustrating it can be to lose progress if you get interrupted, and we’ll be sure to share this with our team. Thanks again for sharing your experience and for using Salesmsg to power your outbound efforts! ### 38. A Trusted SMS Partner That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Vice President of Growth Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Salesmsg?** Salesmsg is an excellent solution for HubSpot customers who need both 1:1 sales messaging and large-scale text broadcasting. The native integration makes it simple for HubSpot users to send and manage communications directly within the HubSpot interface, which streamlines workflows and improves adoption. Plus, their partner program team is fantastic to work with—responsive, knowledgeable, and genuinely invested in partner success. **What do you dislike about Salesmsg?** In the past, Salesmsg’s primary focus was on product development, which occasionally made it harder to navigate more complex customer scenarios. That said, they’ve made significant improvements in this area—their customer success and partner support teams have really stepped up and are now a strong part of the overall experience. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg helps bridge the communication gap between sales teams and their prospects by making it easy to send and track text conversations directly within HubSpot. It streamlines 1:1 and bulk messaging, reduces response time, and keeps all communication data tied to CRM records. For our clients, that means faster follow-ups, improved engagement, and higher conversion rates—all without needing to leave HubSpot. As a partner, it’s also been a reliable tool we can confidently recommend to customers who need scalable, compliant SMS functionality. **Official Response from Aida Keene:** > Thanks so much for your thoughtful review! We're thrilled to hear Salesmsg has been a trusted partner for you and your clients, and that our HubSpot integration and partner team have helped streamline your workflows. We truly appreciate your positive feedback on our customer success and partner support - it means a lot to the whole team. ### 39. HubSpot Integration Makes Inbound Lead Messaging Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Salesmsg?** It's ability to integrate with Hubspot and automate sending out messages to when we have inbound leadas. **What do you dislike about Salesmsg?** The slack integration had an issue where whenever another user in the company replied to a message if they weren't in Salesmessage it started sending the "not connected" errors in slack **What problems is Salesmsg solving and how is that benefiting you?** Automating SMS follow-up for inbound leads is the biggest value add we've unlocked with SAlesmsg **Official Response from Aida Keene:** > Thanks for the feedback! Glad the HubSpot integration is making inbound follow-ups easier, that’s what we love to hear. Appreciate the note on the Slack issue too, that’s helpful for us to keep improving. ### 40. Effortless Lead Connection and Guest Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Salesmsg?** Easy connection with my sales leads and contacting guests for service and parts pickup. **What do you dislike about Salesmsg?** Authentication and telephone line hosting time has taken far too long when starting to use the product. **What problems is Salesmsg solving and how is that benefiting you?** My current place of business had a terrible rate for contacting guests for their bicycle repair pickups. We had repairs sitting around from over a year ago. With SalesMsg, we can contact the guests in a timely manner using pre-made messages that keep our messaging consistent for all team members, and can keep a digital record of contacts or messaging within the guests' information window. **Official Response from Aida Keene:** > We're glad to hear that Salesmsg has helped you with effortless lead connection and guest communication. We understand your concerns about authentication and telephone line hosting time, and we are continuously working to improve the onboarding process for our users. Your feedback is valuable to us and we appreciate your patience as we strive to enhance the user experience. ### 41. Efficient Text Messaging with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Salesmsg?** I really like how Salesmsg allows us to have different inboxes, which offers governance and control over how different teams are texting. The analytics are easy to use and provide powerful insights, allowing us to measure the return on investment effectively. Additionally, the blast text messages feature helps us create urgency with our customers and go to market quickly without much overhead. It's great to have these functionalities integrated with our CRM. **What do you dislike about Salesmsg?** If I have multiple organizations, it's a pain to onboard them going through the 10 DLC process. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg allows us to text customers easily, integrates with our CRMs, and provides good governance for team texting. Its analytics and blast texts are easy to use, helping us measure ROI and quickly market campaigns with different inboxes for controlled promotions. **Official Response from Aida Keene:** > We're delighted to hear that you are using Salesmsg every day and that setup has been a breeze for you. We understand the importance of integrating with your CRM and are glad that it's working well for you. Thank you for choosing Salesmsg! ### 42. Convenient and Seamless Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Home Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Salesmsg?** I find Salesmsg easy to keep up with and convenient for staying in contact with clients. I get notifications right away, and it's a seamless process. The initial setup was super easy, and there's nothing needing improvement; it's amazing. I definitely rate it a 10 for recommending to others. **What do you dislike about Salesmsg?** Nothing at all **What problems is Salesmsg solving and how is that benefiting you?** I find Salesmsg easy to keep up with and convenient for staying in contact with clients. I get notifications right away, and the process is seamless. **Official Response from Aida Keene:** > 🌟 Thank you for the 5 star review Jessica! We're glad to hear that the software is helping you stay connected with your clients and solving communication barriers. We appreciate your feedback! ### 43. Effortless Customer Engagement with Powerful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Koleton K. **Reviewed Date:** February 11, 2026 **What do you like best about Salesmsg?** I find the save replies feature in Salesmsg to be huge because it saves us time. In my line of work, I'm often sending the same message to folks over and over, and it's nice to be able to just throw that their way and already have it typed up. **What do you dislike about Salesmsg?** NA **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg helps us stay in communication with customers efficiently, keeping us top of mind by reaching out to our current customers with updates on the platform, announcements, and to confirm/encourage progress with processes; it's extremely helpful. Its saved replies save time by addressing repetitive messaging tasks. **Official Response from Aida Keene:** > Thank you so much for the thoughtful review! We’re thrilled to hear that Saved Replies are making such a big difference for you. It’s also great to know Salesmsg is helping you stay top of mind with your customers and keep communication flowing smoothly. Thanks for sharing your experience! ### 44. Instant Message Notifications That Keep Me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla D. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Salesmsg?** I like how it notifies me when people message back. **What do you dislike about Salesmsg?** Sometimes difficult to make calls to customers, it has a hard time loading **What problems is Salesmsg solving and how is that benefiting you?** It is definitley helping me be able to send multiple messages at once which is very beneficial for my business **Official Response from Aida Keene:** > Thanks for the review! We’re glad the notifications and messaging features have been helping you stay on top of conversations and reach more customers at once. We also appreciate the feedback around calling performance, and we’ll be sure to share it with our team. ### 45. Salesmsg review **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael S. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Salesmsg?** The updates have made it faster and easier to stay on top of messages. I especially like how everything is more organized now. **What do you dislike about Salesmsg?** I’d like to see more advanced automation settings and better integration with our CRM so we can reduce manual steps. **What problems is Salesmsg solving and how is that benefiting you?** Salesmsg is helping us streamline and centralize our communication with customers by allowing us to send and receive text messages in real time. It’s especially helpful for quick updates, appointment reminders, and followups. It saves us a lot of time compared to calling or emailing, and our response rate has definitely improved since using it. **Official Response from Aida Keene:** > Hey Rafael! We're thrilled to hear that you find Salesmsg intuitive and easy to navigate, and that it has enhanced engagement and response rates for your team. We appreciate your recommendation! ### 46. Phenomenal Messaging and Effortless Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Raj B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Salesmsg?** Salesmsg can have a collective messaging system, whether it is members of your team, or for your own messages, and the deliverable rate is phenomenal ! I also love the seamless integration with HubSpot. **What do you dislike about Salesmsg?** There is nothing to dislike about this service. The user-interface is easy to use. **What problems is Salesmsg solving and how is that benefiting you?** It is curtailing the barriers often found in SMS platforms, and allows a user to send messages with ease, especially from the CRM system directly. **Official Response from Aida Keene:** > Thank you for sharing your positive experience with Salesmsg! We're glad to hear that you find the user-interface easy to use and that it is solving barriers in SMS platforms. ### 47. Salesmsg: Effortlessly Connect with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Salesmsg?** I appreciate Salesmsg because it fits the bill for primary communication since most people aren't responding to emails or phone calls these days. I like its ease of use and the integration with our CRM, which ensures all communication is available to the team. The initial setup was easy, and I'm so satisfied with it that I'd rate the likelihood of recommending it to a friend or colleague as a 10. **What do you dislike about Salesmsg?** I have no complaints **What problems is Salesmsg solving and how is that benefiting you?** I use Salesmsg because most people aren't responding to emails or phone calls, so it fits as my primary communication tool. Its integration with our CRM makes all communication accessible to the team. **Official Response from Aida Keene:** > We appreciate your positive review! It's wonderful to hear that Salesmsg has solved the integration of SMS to your database, saving you time and providing effective communication. Thanks for choosing Salesmsg for your business needs! ### 48. By far the best SMS/MMS/Phone solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Salesmsg?** Still the best platform for Active Campaign users to integrate SMS/MMS/Phone into their automations. They are also far and away the best of all of our vendors in running a product improvement process where users feel like they are being heard and prioritized. **What do you dislike about Salesmsg?** I still wish they would improve the online chat support. **What problems is Salesmsg solving and how is that benefiting you?** Getting personalized messages to customers and prospects in a timely manner, both one-off and automated. Organizing our customer service inquiries. Consolidating text and phone services in one place and phone number. **Official Response from Aida Keene:** > We appreciate your feedback and are thrilled to hear that Salesmsg is the best solution for your messaging needs, especially with its integration with Active Campaign. We understand your concern about the online chat feature and will take steps to improve this aspect of our service. ### 49. No More Missed Connections – Just Results **Rating:** 4.5/5.0 stars **Reviewed by:** Umesh S. | Senior Admission Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Salesmsg?** What I like best about Salesmsg is how instantly it humanizes my outreach. Whether I’m following up with a warm lead or re-engaging someone who went quiet, I can send personalized texts that actually get read — and more importantly, get responses. The real-time conversations, quick templating, and ability to manage everything from one dashboard make it an absolute game-changer for admissions and sales follow-ups. Plus, I love that I can switch between desktop and mobile effortlessly — it feels like I’m always “in the conversation,” no matter where I am. **What do you dislike about Salesmsg?** What I dislike about Salesmsg is that the search and filtering features could be more robust. When you’re juggling a large volume of conversations, it can take a bit of extra time to find older threads or sort by specific lead tags. A cleaner way to organize and prioritize messages would make the experience even smoother. That said, it’s a solid platform — and these are more "nice to have" improvements than dealbreakers. **What problems is Salesmsg solving and how is that benefiting you?** What I like most about Salesmsg is how much more effective it is than email. Texting through Salesmsg gets faster, more reliable responses, especially when compared to emails that often sit unread. I’ve seen a noticeable increase in engagement — people are simply more likely to reply to a quick, friendly text than open a formal email. The platform makes it easy to manage conversations at scale, personalize outreach, and follow up without being pushy. It’s become my go-to tool for lead follow-ups, appointment reminders, and turning interest into action. Honestly, it’s like having a direct line to your leads' attention — which email just can’t compete with. **Official Response from Aida Keene:** > Thank you for sharing what you like best about Salesmsg! We're glad to hear that the real-time conversations, and quick templating have been valuable for your outreach. We understand your feedback on the search and filtering features, and we're continuously working to enhance the platform for a smoother user experience. We appreciate your insights! ### 50. Easy to Use, Clear, and Keeps Clients Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe L. | fitness consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Salesmsg?** eASY TO USE, CLIENT ARE HAPPY, AND U CAN REPRSHASE THANKS TO AI **What do you dislike about Salesmsg?** NOTHING, ALL IS SUPER GOOD AND CLEAR, ALL **What problems is Salesmsg solving and how is that benefiting you?** Create a stong interpersonal connection with client **Official Response from Aida Keene:** > Thank you for the review! We're so glad to hear Salesmsg is easy to use and helping you build stronger connections with your clients. It's also great to know the AI features are making communication even easier. We appreciate your support! ## Salesmsg Discussions - [Does Salesmsg have a mobile app?](https://www.g2.com/discussions/does-salesmsg-have-a-mobile-app) - 5 comments, 1 upvote - [Does Salesmsg integrate with HubSpot?](https://www.g2.com/discussions/does-salesmsg-integrate-with-hubspot) - 3 comments, 1 upvote - [View Salesmsg pricing details and edition comparison](https://www.g2.com/products/salesmsg/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+11%3A05%3A00+-0500&secure%5Bsession_id%5D=d570558c-48f7-44d0-8566-cea436531686&secure%5Btoken%5D=74dff55723b6c9c40d4dfbd429ccac8fc77ef252ebab6e07967828068267ff67&format=llm_user) ## Salesmsg Integrations - [8x8](https://www.g2.com/products/8x8-2025-10-08/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [ActiveCampaign DMARC Digests](https://www.g2.com/products/activecampaign-dmarc-digests/reviews) - [ActiveCampaign Postmark](https://www.g2.com/products/activecampaign-postmark/reviews) - [ActiveCampaign SSIS Components by Devart](https://www.g2.com/products/activecampaign-ssis-components-by-devart/reviews) - 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[HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Levr.ai](https://www.g2.com/products/levr-ai/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive CRM for Sales for G Suite](https://www.g2.com/products/pipedrive-crm-for-sales-for-g-suite/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Pipedrive SSIS Components by Devart](https://www.g2.com/products/pipedrive-ssis-components-by-devart/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Community Builder](https://www.g2.com/products/slack-community-builder/reviews) - [Slack Connector for Confluence Cloud](https://www.g2.com/products/slack-connector-for-confluence-cloud/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Connector for Jira Cloud](https://www.g2.com/products/slack-connector-for-jira-cloud/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zapier for G Suite](https://www.g2.com/products/zapier-for-g-suite/reviews) ## Salesmsg Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Application Attribution - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Campaigns** - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Engagement** - Coupons and Promotions **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI - RCS Business Messaging** - AI **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Salesmsg Alternatives - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (376 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,021 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews)