What do users say?

What I like best about HighLevel is that it brings CRM, lead management, marketing automation, appointment scheduling, and customer follow-ups together on one platform. This makes it much easier to manage the entire customer journey without constantly switching between different tools. Its automation features are particularly useful because they save time, improve consistency, and help ensure that no lead is missed. Review collected by and hosted on G2.com.

What I dislike most about HighLevel is that the platform can feel overwhelming at first. Since it offers so many features, the interface is not always intuitive, and setting up workflows and automations can take time. A simpler onboarding process, clearer navigation, and more beginner-friendly guidance would make the experience smoother. Review collected by and hosted on G2.com.

My onboarding process with HighLevel has been fantastic so far. As a small business owner, adopting a new CRM can feel overwhelming, but Manish made the process much easier and helped me understand how the platform can grow with my business.

He was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His support gave me confidence that I was making the right decision for my business.

I'm especially excited about the potential for automation, appointment reminders, marketing, and customer management all in one place.

Thank you, Manish, for making the onboarding experience such a positive one! Review collected by and hosted on G2.com.

As a new user, I haven't experienced any significant downsides yet. My first impression is that the platform offers a lot of functionality, which can feel overwhelming initially, but the onboarding support has made the setup process much easier. Review collected by and hosted on G2.com.

We were able to automate and use AI to help answer some of the calls that we were missing. Review collected by and hosted on G2.com.

Honestly, I don't like anything about HighLevel. It's an utter failure for us. It was supposed to solve our posting issues and help us keep up with the CRM and integrations, but it has not performed like it should. We've had problems with it for over thirty to forty-five days, with no phones connecting and no calls going in or out. We had a coding issue (ticket 5786596) where the calls disconnect and none of them come through. We're a home services business, and when customers can't reach us, we lose business. Thirty days of that has been devastating, costing us revenue and damaging customer trust and our reputation. The customer service is really bad. Technical doesn't get back to you. It's been trouble ticket after trouble ticket with no resolution, no accountability, and no ownership. We finally got it escalated on a Friday to some department, but we don't even know its name, and they don't work weekends. Our business runs after hours and on weekends, so you can't support companies if you only work Monday through Friday, nine to five. Nobody even looked at our issue for probably more than sixty hours. When you call in, they literally tell you they can't help unless it's something simple like a lost password. After that initial call, you don't get to speak to anybody. You can't reach whatever department has the ticket, and there's no person to talk to. They just tell you to check your email, which is a very generic, unhelpful response. The lack of transparency and communication is deeply concerning, you can't even tell where you are in the pipeline. The product itself is very complicated, it doesn't do a good job, it's glitchy, and the app is a failure. The integration was a mess from day one. On top of all that, they make it impossible to review them as a company, you can't review them on Google, LinkedIn, or any social media platform, which feels like it's by design and breeds distrust. It's done more damage than good, and I would never recommend them. Review collected by and hosted on G2.com.

Everyone I had worked with LOVED what they do. I had an amazing experience with Maritiza Aguilera not only was she very knowledgeable on the product but she has fantastic customer facing skills. where i come from we have a company Wegmans grocery stores and it reminded me of this company. Outstanding Customer service on all levels. Review collected by and hosted on G2.com.

I did have one person who I spoke to that told me High level did not have an option for prospecting so I was at first thinking about going to another company Apollo.io which has this feature. However Mari advised me GHL has this feature and gave me the information needed to stay with my decision to sign up for GHL today. Review collected by and hosted on G2.com.

I like that HighLevel brings many marketing tools together in one place. It helps me manage leads, automate tasks, and save time. I find the CRM, sales funnels, and automated follow-ups most valuable because they help me manage leads, save time, and turn prospects into customers. Review collected by and hosted on G2.com.

Some features can be difficult for beginners to understand, particularly workflow automation and integrations. HighLevel could improve with a simpler interface and provide more step-by-step tutorials. Short video tutorials would also make the platform easier to use. Review collected by and hosted on G2.com.

What I like most about HighLevel is that it allows centralizing several key functions on a single platform: CRM, automations, funnels, forms, communications, and commercial tracking. For an organization like ours, this helps to organize processes, reduce scattered tools, and have better visibility of the progress of each lead or client. I also greatly value the flexibility to create automated flows and adapt the platform to different businesses or sub-accounts. Review collected by and hosted on G2.com.

What I like least about HighLevel is that, being such a comprehensive platform, some configurations can feel unintuitive at first. The learning curve is steep, especially when working with automations, pipelines, permissions, subaccounts, and integrations. I also think that some areas of the interface could be simpler and more consistent for non-technical users. It would be very valuable to have better step-by-step guides within the platform and a more structured onboarding experience for enterprise teams. Review collected by and hosted on G2.com.

These software programs definitely have potential. I don’t really like them as they are right now, but I can see how they could improve over time and become much better. Review collected by and hosted on G2.com.

Everything has been a problem for me so far. There are a huge number of glitches, and it feels like about half the features have bugs or other issues that get in the way. Support will open a ticket, but after that I never hear back. Review collected by and hosted on G2.com.

I am trying to get 'onboarded' with the HighLevel system. I am hearing impaired and was initially given a person that has a very difficult accent for me to understand. In addition, I was told that they could not turn on their zoom camera. It was apparent that we could not move forward. I was told that there was no 'American' available at the time and for me to try my 'luck' later to see nif there was anyone that could work with me. Its a bit frustrating. Review collected by and hosted on G2.com.

I dislike not being able to communicate. Review collected by and hosted on G2.com.

Before adopting High Level in my organization, I was using so many different tools for each client. Time spent learning and setting up marketing systems has been drastically reduced by using High Level. My favorite part of High Level is building out automation workflows. I also love that it is a white label platform because this adds value to my organization when pitching clients. Review collected by and hosted on G2.com.

The website and landing page builders are not as robust as I need for most of my projects so I usually build these outside of High Level and integrate with High Level through embedding High Level forms into my websites. Review collected by and hosted on G2.com.

What stands out most to me about HighLevel is how customizable it is. I can design entire funnels, automate follow-up sequences, and create custom dashboards for each client. Plus, the ability to white label everything lets me offer a fully branded experience, which is a huge value add for my agency clients. Review collected by and hosted on G2.com.

One challenge is that the learning curve can be steep, especially for new team members. Some of the more advanced automations or funnel logic take a bit of time to set up. Also, while the support team is generally helpful, sometimes response times are slower than I'd like, especially during busy periods. Review collected by and hosted on G2.com.