# HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 640 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users enjoy the **flexibility and ease of use** of HighLevel, valuing its comprehensive data management and affordable pricing. (155 reviews) - Users appreciate the **efficiency and innovative features** of HighLevel, enhancing their business operations and support. (138 reviews) - Users value the **exceptional customer support** of HighLevel, enhancing their overall experience with responsive assistance. (135 reviews) - Users value the **extensive feature set** of HighLevel, appreciating its comprehensive tools and ongoing innovations. (125 reviews) - Users praise HighLevel for its **intuitive automation** features, enhancing efficiency through customizable web triggers and integrations. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve steep** , making it challenging to keep up with constant updates and new tools. (140 reviews) - Users feel that HighLevel lacks **essential features** like advanced email marketing and flexible live streaming options. (91 reviews) - Users find the **steep learning curve** of HighLevel challenging, requiring significant effort to master the platform. (89 reviews) - Users find the **interface not as intuitive** , causing some confusion and a learning curve for effective use. (56 reviews) - Users often face **poor customer support** , with staff providing vague answers and lacking in-depth knowledge. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Powerful CRM with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** sadaf H. | Social Media Coach and Branding Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. **What do you dislike about HighLevel?** Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM to keep all our accounts in one place, update contacts, move them into the right stages, and get new leads. It helps in maintaining relationships and organizing leads for follow-up with bulk emails and text messages. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that HighLevel makes it easy for you to call, organize, and follow up with leads through bulk email and text, and that the initial setup felt simple and user-friendly. We also appreciate your feedback regarding occasional app glitches. Our team is continuously working on performance improvements to ensure a smoother experience across both mobile and desktop. Thanks for being part of the HighLevel community—we’re excited to keep supporting your growth! ### 2. Great For Marketing Agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Leadership Development Consultant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. **What do you dislike about HighLevel?** What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solved the problem of using too many separate apps for marketing and client communication. Now I can keep client info, messages, funnels, and campaigns in one place. The benefit is that I save time switching back and forth and I feel more organized when managing multiple clients at once. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel has helped streamline your workflow by bringing all your funnels, campaigns, and communications together under one platform — saving you time and helping you stay organized while managing multiple clients. We completely understand your feedback about the learning curve — with so many tools in one system, it can take a little time to get familiar with everything. Our team is continually improving the interface and onboarding experience to make getting started smoother and more intuitive. We’re so glad HighLevel is helping you consolidate your tools and automate your marketing processes. Thank you for sharing your experience and for being part of the HighLevel community! — The GoHighLevel Team ### 3. Set up your business using GHL - you won't regret it! **Rating:** 5.0/5.0 stars **Reviewed by:** Atila O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about HighLevel?** huge possibilities for nearly all use cases, awesome customer support, easy to set up, easy to use, nearly every software can easily be integrated **What do you dislike about HighLevel?** until now high level was only available with English support. for me now issue, as a I speak fluently. but now there is also a german certified specialist. **What problems is HighLevel solving and how is that benefiting you?** I can easily set up funnels and websites, have all my contacts in a perfect working crm and am able to install ai agents to my clients accounts and projects **Official Response from Chase Buckner:** > Thanks for the review Atila! Glad you're enjoying the platform. Hopefully you've already checked out Martin's German tutorials in University! ### 4. User-Friendly CRM, Exceptional for Email and Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** RM Support Team S. **Reviewed Date:** November 12, 2025 **What do you like best about HighLevel?** I enjoy using HighLevel because of its user-friendly and easy-to-understand design, making it an intuitive Customer Relationship Management (CRM) tool that simplifies my tasks. HighLevel is especially effective in managing email sequences and automating bulk email dispatch, which has significantly streamlined the email marketing process for me. Moreover, it's a fantastic tool for lead management. I can easily track lead progress across various stages of my sales funnel and pipeline, and generating reports is straightforward, which enhances my ability to analyze and improve business strategies. The simplicity of navigating HighLevel, even from the initial setup, contributes greatly to its appeal. **What do you dislike about HighLevel?** I find the support chat accessibility in HighLevel to be lacking. Unlike other CRM tools where the chat support icon is readily available and pops up on the side, HighLevel does not provide this convenience. This feature would be more helpful and convenient for users, making support more accessible and seamless. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to automate email marketing sequences and manage leads effectively. It simplifies bulk email sending, lead funnel visibility, and eases report generation, all in a user-friendly CRM. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you find HighLevel intuitive and valuable for managing email campaigns and tracking leads through your funnels. Simplifying marketing and CRM workflows so you can focus on growth is exactly what we strive for. We also appreciate your feedback regarding support chat accessibility. Our team is actively working on improving the in-app support experience to make it faster and more seamless for users to connect with our specialists when they need assistance. We’re grateful to have you as part of the HighLevel community and appreciate you sharing your experience — your input helps us continue improving every day! — The HighLevel Team ### 5. All-in-One Marketing Suite, but Bugs and Slow Performance Hold It Back **Rating:** 3.5/5.0 stars **Reviewed by:** Asif K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about HighLevel?** All tools that you'll need from marketing to website development and leads nurturing in one platform **What do you dislike about HighLevel?** The platform has lot of bugs, slow responses, bloat code in the websites **What problems is HighLevel solving and how is that benefiting you?** It provide all tools under one umbrella **Official Response from Chase Buckner:** > Thanks for the review Asif! Glad to hear you're enjoying the all-in-one tool kit. We're investing heavily in performance, UX, and hopefully you've seen the new AI Studio website builder! All new code and you can edit the code itself now. ### 6. Empowers Contractors with Scalable Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Austin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about HighLevel?** I like that HighLevel can scale easily and that it helps contractors out. It allows me to build out automation systems that can scale with contractors as they need, which ensures they have a smooth sales business. **What do you dislike about HighLevel?** The user interface isn't super friendly, but they are developing it so that it is. The setup was easy, but the learning curve was steep. **What problems is HighLevel solving and how is that benefiting you?** HighLevel speeds up following up on leads and missed calls for contractors, and allows me to build scalable automation systems for smooth sales operations. **Official Response from Chase Buckner:** > Thanks for the review Austin! Glad to hear HighLevel has helped you automate and engage leads faster. Speed to lead is everything! ### 7. HighLevel: Unified Platform with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanika B. | Administration, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about HighLevel?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales processes within my business. What I like most is that it brings all of my marketing, communication, and client management tools into one unified platform. I also think the automation builder works especially well; it allows me to set up streamlined workflows that save time and ensure none of my leads or clients fall through the cracks. **What do you dislike about HighLevel?** Some parts of the system feel a bit complex, and it can take a while to figure out how everything works. A simpler layout or better onboarding tutorials would help. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales. It consolidates multiple tools, automates tasks, improves lead tracking, and ensures consistent client communication. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re glad HighLevel is helping you unify your marketing, communication, and client management in one place — and that the automation builder is saving you time and improving lead follow-up. That’s exactly what we aim to deliver. We also appreciate your feedback about system complexity and onboarding. We’re continually working to improve the user experience and expand our training resources to make getting started even smoother. Thanks for being part of the HighLevel community! — The HighLevel Team ### 8. All-in-One Digital Marketing Hub That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Rich P. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about HighLevel?** Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to break things down into simple terms and actions. **What do you dislike about HighLevel?** It can be overwhelming to pick up initially. **What problems is HighLevel solving and how is that benefiting you?** Being able to have my Voice Agents, marketing campaigns, forms, lead sheets, etc. all in one place. **Official Response from Chase Buckner:** > Thanks for the review Rich! Glad to hear you're digging the support as well as the all-in-on toolkit. If you ever need anything, we're just a Zoom call away! ### 9. Powerful AI Agents & Automations with Easy Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I love the powerful features it offers, especially its use of AI agents and automations, and I really appreciate how easily I can customize these features to fit my specific needs. **What do you dislike about HighLevel?** So far, I can’t think of anything I don’t like about it. **What problems is HighLevel solving and how is that benefiting you?** The biggest help High Level has provided is the ability to automate our lead follow-ups in a way that’s both effective and engaging, using AI agents. **Official Response from Jonathan Evans:** > Thank you for your great review! We’re so glad to hear that you’re enjoying the AI agents and automation capabilities — and that the customization options are helping you tailor everything to your specific needs. That flexibility is exactly what we aim to provide. It’s also fantastic to know that automating your lead follow-ups with AI is making a meaningful impact. Helping businesses stay consistent and engaging without adding extra workload is a big part of our mission. We truly appreciate you being part of the HighLevel community! — The HighLevel Team ### 10. HighLevel Runs Smooth and Is Truly User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Miguel C. | Admin for Home improvement Campaign, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HighLevel?** Everything is perfect it runs smooth and user friendly **What do you dislike about HighLevel?** Nothing, for me HighLevel is perfect and easy to use **What problems is HighLevel solving and how is that benefiting you?** GHL solves our CRM problem and streamlines automations **Official Response from Chase Buckner:** > Thanks for the awesome review Carlos! Glad to hear HighLevel is rocking for you as an AI powered CRM 💪 ### 11. Go High Level Best CRM on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | National Sales Manager, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HighLevel?** High Level, is fantastic easy to use has so many features from Sales and Marketing very quick has minimal drop outs, can book meetings directly and add and change snippets for generated emails, has excellent calendar feature to directly book generated meetings, group sales and contacts it has made my life a lot easier able to get to contacts and open notes and data add notes and details acess to call back dates enjoy working with High Low **What do you dislike about HighLevel?** the only downside is sometimes on calendar the data ie booking a time does not appear and you have to book manually and it can at times freeze or drop out but it is not often i use High low daily all day so on it for a length of time.I have not had to reach out for customer support myself, it is very easy to use and integrate for mail outs i found it very easy to implement and navigate through **What problems is HighLevel solving and how is that benefiting you?** Ease of grouping clients, call backs sales, marketing email drops freeing up my time as emailing and added bonus of snippets to add and generate your emails, booking internally, placing calls through High Low recorded for training and compliance, ability to map out you daily targeting basically freeing up your time to concentrate on areas of importance than using time to navigate clients, emails **Official Response from Jonathan Evans:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s features—like meeting booking, email snippets, calendars, and client grouping—have made your work easier and more efficient. It’s great to know the platform is helping you save time so you can focus on what’s most important. We appreciate your feedback about occasional calendar display issues and rare freezes. Our team is always working to improve stability and user experience, and insights like yours help guide those enhancements. It’s fantastic to hear that you’ve found HighLevel easy to use and integrate into your daily workflow. We’re grateful for your trust and are excited to keep supporting your success. — The HighLevel Team ### 12. All-in-One Features and IVR from a Growing Company **Rating:** 4.0/5.0 stars **Reviewed by:** Ariel B. | iT and Ai Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about HighLevel?** It offers all-in-one features and an IVR. I also like that it’s a young company that keeps growing and expanding. **What do you dislike about HighLevel?** Not easy to connect to, and overwhelming Ai Agent, when all I need it was someone (real person) to talk to **What problems is HighLevel solving and how is that benefiting you?** IVR, MArketing, Ai receptionist **Official Response from Chase Buckner:** > Thanks for the review Ariel! Glad to hear you're making use of the all-in-one toolkit, especially the IVR functionality! Hop on Zoom with the team any time at speakwith.us/success and we'll be happy to help build out your AI Agents! ### 13. All-in-One CRM with Great Community and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** All In one tool, think of it like a pocket knife that does it all, great community and support behind it as well. Can build on it and use what you need and affordable SaaS CRM you can use internally or white label easily **What do you dislike about HighLevel?** Certain features get changed or buggy, Agency level this is the software, Enterprise level not for you **What problems is HighLevel solving and how is that benefiting you?** Automation and API calls while making phone calls **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We love the “pocket knife” comparison — that’s exactly the kind of flexibility we aim to provide. It’s great to hear that the all-in-one functionality, white-label capabilities, and community support are delivering value for you. We also appreciate your honest feedback regarding occasional feature changes or bugs. We’re continuously working to improve stability and ensure updates enhance the experience. Thanks for being part of the HighLevel community! — The HighLevel Team ### 14. Intuitive CRM with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connie S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** I like that HighLevel is easy to use and intuitive, which makes managing tasks straightforward. The good support chat is a big plus for resolving any issues quickly. I also like the data entry feature. Additionally, the initial setup was very easy, even though I needed to call my account manager to ensure I had the right access for bulk uploads, it was still a smooth process. The product offers more capacity, which was one of the reasons for switching from HubSpot. **What do you dislike about HighLevel?** I have a feature in the newsletter section to add things easily like contact name, but that feature is kinda hidden. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps with newsletters, contact tagging, and managing funnels, making CRM more efficient for me. **Official Response from Jonathan Evans:** > Thank you for the great review! We’re happy to hear that you find HighLevel intuitive and easy to use, and that our support chat and account management helped make your setup smooth—especially during bulk uploads. It’s great to know the added capacity and features made HighLevel a strong alternative to HubSpot for your needs. We also appreciate your feedback about the newsletter feature visibility. Input like this helps us continue improving usability and discoverability across the platform. Thanks for being part of the HighLevel community—we’re glad to support you as you continue to grow! ### 15. Exceptional SaaS with Powerful CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Paul T. | Customer Service Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HighLevel?** GHL easily integrates with other platforms making data transfer seamless. I've been using the platform daily for the past 10 months and it the experience has been awesome. Customer support also does great in addressing latency issues when it happens (experienced once in 10months). **What do you dislike about HighLevel?** marking new cases unread sometimes do not work as intended **What problems is HighLevel solving and how is that benefiting you?** the integration between GHL, blade and AT makes is a breeze to transfer and use data across all platforms. reaching out to clients using the tool also eliminates (or at least lessen) the need to have a second email service. The reliability of the tool is remarkable and only had one issue which i think wasn't due to the platform itself. SMS through Mobiz were delayed but was fixed after a short time. **Official Response from Jonathan Evans:** > Thank you so much for your outstanding review! We’re thrilled to hear that HighLevel has been a reliable, seamless part of your daily workflow and that integrations with other platforms have made your data management effortless. It’s great to know that our support team was able to resolve your latency issue quickly — we always aim to deliver prompt and effective assistance. We appreciate your note about the “mark as unread” function, and we’ve shared this with our product team for review as part of our ongoing improvements. We’re grateful for your continued trust and thrilled that HighLevel is helping streamline your communications and integrations. Thank you for being such an engaged member of the HighLevel community! — The GoHighLevel Team ### 16. Excellent Customization, Interface Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro T. | Cofounder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about HighLevel?** I really like the customization that HighLevel offers. I appreciate the number of addons it has, which allows for creating many automations. Also, I love that it connects with many third-party software. **What do you dislike about HighLevel?** The interface, the usability. **What problems is HighLevel solving and how is that benefiting you?** Help me create my own fully customized CRM and make the salespeople have to invest much less time. **Official Response from Chase Buckner:** > Thanks for the review Alejandro! Glad to hear you're digging the power of HighLevel automations. We have lots of UX improvements cooking right now, so stay tuned! ### 17. Great all-in-one tool for keeping everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** What I appreciate most is how this tool helps me stay organized without having to juggle multiple platforms. With the CRM, automations, calendar, and client communication all integrated, it saves me a significant amount of time. It streamlines following up with leads, tracking conversations, and ensures that nothing falls through the cracks. **What do you dislike about HighLevel?** When you first start using the system, the sheer number of features can be a bit overwhelming. Certain aspects aren’t particularly intuitive, which means there’s a noticeable learning curve. However, once you become familiar with how everything works, it’s a great experience. I do wish there were more step-by-step guides available to help make the onboarding process easier. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows me to store all my client information, conversations, and follow-ups in a single location. Rather than switching between multiple tools, I can handle lead management, appointment scheduling, and task automation all within one platform. This not only saves me time but also helps me stay organized and ensures I keep up with communication, so nothing gets overlooked. **Official Response from Jonathan Evans:** > Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that HighLevel is helping you stay organized and save time by bringing your CRM, automations, calendar, and client communication together in one platform. It’s great to know the system is making follow-ups and lead management easier for you. We truly appreciate your comments about the learning curve and the need for more step-by-step guides — that’s valuable feedback. Our team is actively expanding onboarding resources and in-app tutorials to make the setup process smoother and more intuitive for new users. We’re so glad HighLevel is streamlining your client communication and helping you keep everything in one place. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 18. From a Laptop to A Team of 50+ Admins and Users Serving Global Online Members (2300 Since 1- 1-2024) **Rating:** 5.0/5.0 stars **Reviewed by:** Lorelei M. | Founder, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2025 **What do you like best about HighLevel?** What I appreciate most about HighLevel is how it brings everything I need into one platform, helping me simplify and streamline without sacrificing the personal connection I value. As someone committed to compassionate, relationship-centered work, I find that High Level’s automation tools allow me to nurture community and provide meaningful follow-up without feeling overwhelmed. I also appreciate its flexibility and customization, which let me align the platform with my values and mission. For someone who learns by doing and values frugality, HighLevel offers both practical tools and a supportive learning community that make growth feel accessible and aligned with my purpose and mission as a nonprofit using the platform as a fundraising solution for my 501 (c) 3 **What do you dislike about HighLevel?** What I find most challenging about High Level is that its learning curve can feel steep, especially for someone self-taught or managing things solo. While it offers powerful tools, the platform can sometimes feel overwhelming with its many features and constant updates, making it hard to keep up without dedicated time to learn. I also notice that some areas, like design flexibility and user interface, could be more intuitive and accessible. For someone who values simplicity and clarity, it sometimes takes extra effort to navigate and fully harness all it offers. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving the problem of having to manage multiple disconnected tools for communication, marketing, and client management. By bringing everything into one place — CRM, email, SMS, automations, funnels, scheduling, and memberships — it saves me time, reduces costs, and helps me stay organized. This benefits me by letting me focus more on meaningful connection and mission-driven work, rather than getting lost in technical busywork. It supports my values of frugality and compassion by giving me tools to serve my community efficiently, nurture relationships at scale, and grow without sacrificing the personal touch that matters most to me. **Official Response from Jonathan Evans:** > Thank you for taking the time to share such a thoughtful and detailed review. We’re honored to know that HighLevel is helping you streamline operations, reduce costs, and most importantly, support your mission-driven work in such a meaningful way. Hearing that our platform enables you to maintain personal connections while serving a growing global community is exactly the kind of impact we strive for. We also appreciate your honest feedback about the learning curve and design usability. We understand that with so many features and updates, it can feel overwhelming at times—especially when managing things solo. We’re constantly working to make the platform more intuitive, and your insights help us prioritize improvements that make HighLevel easier and more accessible for all users. We’re inspired by the work you’re doing with your nonprofit and are proud to be a small part of your journey. Thank you for trusting HighLevel to help you serve and grow your community. — The HighLevel Team ### 19. Seamless Email & SMS Customer Communication, But Not as User-Friendly as I would Like **Rating:** 3.5/5.0 stars **Reviewed by:** Rich C. | Email and SMS Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about HighLevel?** The ability to seamlessly communicate with our customers via email or SMS. **What do you dislike about HighLevel?** It's not as user friendly as I would like. **What problems is HighLevel solving and how is that benefiting you?** Maintaining a neat database of our customers and potential customers all in one spot. It has streamlined the way we do business and has saved our team a lot of time. **Official Response from Chase Buckner:** > Thanks for the feedback Rich. Glad to hear you're enjoying the consolidated communication feed. We'll keep working on the user experience 👍 ### 20. Comprehensive Features, But Steep Learning Curve **Rating:** 2.5/5.0 stars **Reviewed by:** Heather W. | Marketing and Communications Strategist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** It's comprehensive. You can use it as a CRM tool as well as a social media tool. The dashboard offers a thorough overview and analytics. **What do you dislike about HighLevel?** There is a learning curve. It's not very intuitive and there are many layers so you need to spend time to learn it. It's not a plug in and go. **What problems is HighLevel solving and how is that benefiting you?** I needed a CRM tool to track my sales funnel. It also helps me post on social media. **Official Response from Shaun Clark:** > It would be great to hear your perspective directly if you’re willing please book a call with our head of product here: http://speakwith.us/sean-kim ### 21. The Foundation of My Business: Great Automations, Payments, AI & Omnichannel **Rating:** 5.0/5.0 stars **Reviewed by:** Denis M. | Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** It runs my business and is the foundation of nearly everything I do—automations, payments, AI, communications, and social omnichannel. It’s great. **What do you dislike about HighLevel?** The learning curve is quite steep, and onboarding both clients and staff can be challenging. **What problems is HighLevel solving and how is that benefiting you?** Centralized source of truth where nearly all my clients and contacts live. **Official Response from Chase Buckner:** > Thanks for the review Denis! Glad to hear HighLevel has become the foundation of your biz 💪 Have you considered creating a Course in the Course Builder to help with onboarding? I know a lot of Agency Users have had success with that approach. ### 22. Powerful all in one marketing platform with great automation tools **Rating:** 5.0/5.0 stars **Reviewed by:** Glory A. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about HighLevel?** I love that HighLevel combines CRM, email marketing, funnels, and automation all in one place, which saves time and reduces the need for multiple tools. The automation workflows are especially powerful and customizable, allowing us to build sophisticated client campaigns with ease. It’s also white-label friendly, which adds value for agencies like mine. **What do you dislike about HighLevel?** The learning curve can be a bit steep for new users, especially when setting up complex automations or integrations. Some features could use better documentation or tutorials, and support response times vary depending on the issue. Also, the interface could be more intuitive in certain areas, particularly with funnel and website editing tools. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the problem of juggling multiple disconnected tools for marketing, CRM, SMS/email campaigns, scheduling, and automation. Instead of paying for separate platforms like ClickFunnels, Mailchimp, Calendly, and HubSpot, I can do everything in one unified dashboard. It has helped me save time, reduce costs, and increase client satisfaction by streamlining operations and improving follow-up communication. **Official Response from Jonathan Evans:** > We're thrilled to hear that HighLevel’s all-in-one platform is helping you streamline your operations, reduce costs, and deliver greater value to your clients—especially through our automation workflows and white-label flexibility. It's fantastic to know that consolidating tools like funnels, CRM, email marketing, and scheduling into one dashboard is making a real impact for your agency. We also appreciate your constructive feedback regarding the learning curve and documentation. We’re actively working to improve our onboarding experience, expand our tutorial library, and make key areas like funnel and website editing even more intuitive. Your input helps guide those improvements. If you ever need support or have ideas to share, we’re here to help. Thanks again for being part of the HighLevel community—we’re excited to continue growing with you! —The HighLevel Team ### 23. A Complete, Affordable CRM You Can Implement Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo S. | Social Media Marketing Expert, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about HighLevel?** This is the most complete CRM out there without having to pay thousands of dollars for, it can be implemented quite quickly and it can be used every day **What do you dislike about HighLevel?** The integration part can have some problems, especially with Whatsapp due to bad sync **What problems is HighLevel solving and how is that benefiting you?** It solves the need to have multiple softwares to use all marketing functionalities **Official Response from Chase Buckner:** > Thanks for the review Leo! Glad to hear you've been able to consolidate tools for all your marketing ! ### 24. A single platform to manage absolutely everything related to Marketing and CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Marcell C. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about HighLevel?** - It has everything you need to manage and improve your workflow, well integrated and optimized for marketers and CRM professionals. - It can be easily implemented into your organization in just a few days. - People get used to it very quickly thanks to the very detailed and specific UI the app provides. - If you find any trouble, customer support is always active and I haven't found any issues when contacting them for help. - These features made it my main Marketing app to work with in just a few days. We use it daily to manage our CRM, pipelines, calendars, campaigns and everything related to improving the business. **What do you dislike about HighLevel?** The UX sometimes tends to be messy. This platform is harder to use and get used to than others. **What problems is HighLevel solving and how is that benefiting you?** Before using it, I had 3 apps for daily work, each one with different purposes. Now I can handle every single aspect about my marketing workflow in just a single app. **Official Response from Jonathan Evans:** > Thank you so much for your detailed and thoughtful feedback — we’re thrilled to hear how quickly HighLevel became a core part of your daily marketing workflow! It’s great to know that the all-in-one functionality and customer support have been valuable in streamlining your processes. We also appreciate your honesty around the user experience. While we're proud of the depth of our features, we understand that complexity can sometimes make the platform feel overwhelming. To help with this, we’d love to invite you to explore our UI customization and navigation shortcuts, now available under the “Labs” or “Settings” area. These let you personalize your workspace and simplify commonly used workflows. Additionally, we’re actively working on UX/UI refinements throughout the year based on user feedback like yours. If you’re open to it, we’d be happy to schedule a quick call with our product team to better understand which areas feel the most cumbersome so we can continue improving the experience. Thanks again for being a part of the HighLevel community — we're excited to keep growing with you! ### 25. GoHighLevel has potential, but it’s not as strong as it could be. **Rating:** 3.5/5.0 stars **Reviewed by:** Talon M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HighLevel?** GoHighLevel can be a good fit for smaller businesses with simpler needs. For those with modest customer bases who benefit from straightforward automations and basic CRM functionality, it provides a cost-effective, all-in-one option. **What do you dislike about HighLevel?** Feature rollouts are slow, and the platform can feel restrictive for businesses that require complex, custom automations. Larger companies that need intricate workflows may find it very limited compared to other CRM's. **What problems is HighLevel solving and how is that benefiting you?** convenience — it handles the essentials without needing complex integrations. For companies with smaller customer bases, this saves time and reduces tech overhead. But for larger operations that need advanced, highly customized automations, the platform doesn’t provide enough flexibility, so its benefits are limited in that scenario. **Official Response from Jonathan Evans:** > Thank you, Talon, for taking the time to share your thoughtful feedback. We’re glad to hear that HighLevel has been a good fit for smaller businesses looking for a cost-effective, all-in-one platform to handle CRM and automation essentials. We appreciate your insights about feature expansion and workflow flexibility. Our product team is actively focused on releasing more advanced automation tools, deeper customization options, and broader API capabilities to better support larger or more complex business structures. Your perspective is incredibly valuable — feedback like yours helps us continue evolving to meet the needs of businesses of all sizes. Thank you again for your honesty and for being part of the HighLevel community. — The GoHighLevel Team ### 26. Great Features, but Billing Support Is Slow and Hard to Reach **Rating:** 2.0/5.0 stars **Reviewed by:** Wandile. S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about HighLevel?** I enjoy the features and the effectiveness it provides for my clients. **What do you dislike about HighLevel?** Customer support (Billing Department): The response time is very long, and there’s no direct way to contact them, so you’re left waiting for a reply. This can be detrimental when you have 300+ sub accounts **What problems is HighLevel solving and how is that benefiting you?** Automation & CRM **Official Response from Chase Buckner:** > Sorry we let you down Wandile! Hopefully your issue has been solved by now but if not, shoot me an email so I can help run it down (chase at gohighlevel.com) 👍 ### 27. Great One-Stop CRM and Automation Platform for Businesses of Any Size **Rating:** 4.5/5.0 stars **Reviewed by:** Biju Y. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about HighLevel?** It’s a great platform and a true one-stop solution for CRM needs and automation. In my experience, it’s suitable for small, medium, and large businesses alike. **What do you dislike about HighLevel?** The product cannot be custom built for a specific client **What problems is HighLevel solving and how is that benefiting you?** It creates websites, builds automations, and provides AI features for voice and conversational AI. **Official Response from Chase Buckner:** > Thanks Biju! Glad to hear you're digging the platform. ### 28. All-in-One Marketing Platform That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about HighLevel?** I like that I don’t have to juggle five different tools anymore. CRM, email, SMS, funnels, calendars, and automation all live in one dashboard. **What do you dislike about HighLevel?** Sometimes the dashboard lags or pages don’t load as expected, which can be frustrating when I’m trying to work fast. **What problems is HighLevel solving and how is that benefiting you?** Saves time, reduces subscription costs, and eliminates tool fatigue. Higher conversion rates and more reliable revenue streams. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re so glad HighLevel is helping you simplify your tech stack and bring everything into one unified dashboard. Saving time, reducing costs, and improving conversions is exactly what we strive to support. We also appreciate your feedback about occasional lag — performance is important, and our team is continuously working to optimize speed and reliability. Thanks for being part of the HighLevel community! — The HighLevel Team ### 29. Seamless Multi-Client Integration at a Great Single Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about HighLevel?** I love the integration with all the client tools. I can use it across multiple clients while paying a single price, which makes it really convenient. **What do you dislike about HighLevel?** The interface feels outdated, and it isn’t very colorful or easy to look at. **What problems is HighLevel solving and how is that benefiting you?** The organization of files, concepts, and strategies between clients. **Official Response from Chase Buckner:** > Thanks for the review! Glad you're enjoying the all-in-one toolset and the flat pricing. We're working hard on a big interface enhancement, so stay tuned! ### 30. Exciting and Engaging Platform for Continuous Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya P. | Customer Success Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about HighLevel?** The platform is both exciting and engaging, making it consistently enjoyable to learn and grow here. **What do you dislike about HighLevel?** At the moment, I haven't experienced much yet since I'm still new to this. I'm exploring and trying to make the most of it. **What problems is HighLevel solving and how is that benefiting you?** As an advisor with Highlevel, my main responsibilities involve assisting clients and managing their onboarding process. I also spend time familiarizing myself with new features and updates to better support my clients. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience! We’re thrilled to hear that you find the platform exciting and engaging — continuous learning and growth are exactly what we strive to foster here at HighLevel. It’s great to know that you’re already exploring the tools and taking an active role in supporting clients through onboarding. As you continue to dive in, you’ll uncover even more ways to streamline processes, automate workflows, and enhance the client experience. Welcome aboard — we’re excited to have you growing with us! ### 31. Robust and Affordable, but Upgrades and Billing Transparency Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about HighLevel?** It is robust and affordable, and has the majority of features **What do you dislike about HighLevel?** Often upgrades cause processes to "break" and the billing is often complicated and not transparent **What problems is HighLevel solving and how is that benefiting you?** CRM and Automation **Official Response from Chase Buckner:** > Thanks for the review! Glad to hear you're enjoying the breadth of the platform. We'll work on bringing more clarity around billing 👍 ### 32. All-in-One Marketing Automation That Simplifies Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Fer P. | VP of AI Strategy and Innovation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about HighLevel?** It's a complete turn key marketing automation platform. It has helped me consolidate many tools. **What do you dislike about HighLevel?** So many features is a good thing, but alot of them need to be built deeper. **What problems is HighLevel solving and how is that benefiting you?** I rely on HighLevel to provide Voice AI Agents for my franchise clients, and I also make use of it every day for my own needs. I honestly can't picture working without HighLevel. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience! We’re glad to hear that HighLevel has helped you consolidate multiple tools into one turnkey marketing automation platform and that you rely on it daily—especially for supporting your franchise clients with Voice AI Agents. We also appreciate your honest feedback around feature depth. As we continue to evolve the platform, expanding and refining existing features is a key focus for our product team, and insights like yours help guide that roadmap. Thanks again for being part of the HighLevel community—we’re excited to keep building alongside you! ### 33. Powerful Features with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really like the functions of HighLevel. It helps me produce top quality AI images and send messages to multiple social media platforms at the same time. The customer service is really good, which makes my experience even better. The initial setup was pretty straightforward, and I would definitely recommend it to others. **What do you dislike about HighLevel?** Nothing **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to produce top-quality AI images and mass message multiple social media platforms simultaneously. **Official Response from Jonathan Evans:** > Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying the AI image capabilities and the ability to message across multiple social platforms simultaneously. It’s great to know the setup process was smooth and that our customer service team has made your experience even better. We truly appreciate your recommendation and are excited to continue supporting your success with HighLevel! — The HighLevel Team ### 34. All-in-One Automation Powerhouse for Business Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about HighLevel?** The automations and AI blend is amazing. What i love the most is that you get everything a business needs setup under one roof and you can efficiently advance your business so much by automating it, keeping a perfect eye on the leads, and always be on track. **What do you dislike about HighLevel?** extra timelines for a2ps. domain setup is still limited **What problems is HighLevel solving and how is that benefiting you?** its helping my client’s businesses to grow, make it more efficient, and automating their businesses to absolutely no worries. it benefits me to watch their businesses progress. **Official Response from Jonathan Evans:** > Thank you for the great feedback! We’re thrilled to hear that the automation and AI capabilities are helping you and your clients grow more efficiently. Bringing everything under one roof so businesses can scale with confidence is exactly what we aim to deliver. We also appreciate your comments regarding A2P timelines and domain setup limitations. We understand how important those areas are and are continuously working to improve both speed and flexibility. Thanks for being part of the HighLevel community — we love seeing your clients succeed! — The HighLevel Team ### 35. Simplifies Lead and Customer Management with Seamless Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mikhela C. | Dance Choreographer • Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about HighLevel?** I like that HighLevel is easy to use and they're constantly making improvements that make the platform more exciting and easier to use. I appreciate the ability to send customized emails and text messages where the customer's details automatically fill in. I also value the ease of organizing customer information. **What do you dislike about HighLevel?** While upgrades are great, sometimes when upgrades are being made, the platform lags as a result. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps organize client information and payments, saving time while keeping lead management and customer communication seamless. **Official Response from Jonathan Evans:** > Thank you for your review! We’re so glad to hear that HighLevel is helping you stay organized and making client communication seamless. It’s great to know features like customized emails, SMS personalization, and improved usability are adding value to your workflow. We also appreciate your feedback regarding occasional lag during upgrades. Our team is continuously working to improve performance and ensure updates enhance — not interrupt — your experience. Thanks again for being part of the HighLevel community! — The HighLevel Team ### 36. All-in-One Lead & Client Management That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Allan G. | Freelance Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about HighLevel?** It offers all-in-one capabilities for lead and client management. **What do you dislike about HighLevel?** It’s a complicated platform to customize according to my needs, and I needed a lot of support from their product team to get it set up the way I wanted. **What problems is HighLevel solving and how is that benefiting you?** A single platform for calling, texting, and staying in touch with leads and clients. It makes it easy to maintain contact information and keep communication organized. **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear that HighLevel is helping you manage leads and client communication all in one place. Keeping calling, texting, and contact management organized within a single platform is exactly what we aim to simplify. We also appreciate your honest feedback about customization. HighLevel is powerful and flexible, but we understand it can take some support to get everything set up just right. We’re continuously working to improve onboarding and make customization more intuitive. Thanks for being part of the HighLevel community! — The HighLevel Team ### 37. HighLevel: Seamless Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shello M. **Reviewed Date:** December 18, 2025 **What do you like best about HighLevel?** I like how the platform has been developed over time to give us a better experience. The developments make my work faster and easier. I also like how the support is always ready to help whenever I make mistakes that I can't resolve on my own. **What do you dislike about HighLevel?** N/A **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage my client's notifications and communications easily. The platform's development allows me to work faster and easier, and the support is always there when I can't resolve issues myself. **Official Response from Jonathan Evans:** > Thank you so much for your kind words! We’re thrilled to hear that the ongoing improvements are making your work faster and easier — that’s exactly what we strive for. It also means a lot to know our support team has been there for you when you needed help. We truly appreciate you being part of the HighLevel community and look forward to continuing to support your success. — The HighLevel Team ### 38. Highly Flexible and Customizable CRM for KPI Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about HighLevel?** We appreciate how flexible and customizable HighLevel is. We currently use it as our CRM and are collaborating with another marketing team to tailor the data we want to track. There are many unique options available, allowing us to monitor the specific KPIs that matter to us. Integrating HighLevel into our systems and policies has been straightforward and smooth. **What do you dislike about HighLevel?** Since HighLevel is still new to us, we haven't found many aspects of the product that we dislike at this point. **What problems is HighLevel solving and how is that benefiting you?** N/A **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re thrilled to hear that the flexibility and customization of HighLevel are helping you track the KPIs that matter most to your team. It’s great to know the integration into your existing systems has been smooth as well. We’re excited to continue supporting you as you grow with the platform. If you ever need assistance or want to explore additional features, our team is here to help. — The HighLevel Team ### 39. Powerful All-in-One Features, But Complex and Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** Lots of features and can virtually run a business using it **What do you dislike about HighLevel?** Quite complicated to use. Even though it’s good to have lots of features it’s also overwhelming. Price is a bit high too **What problems is HighLevel solving and how is that benefiting you?** It’s lots of features in one and saves me having lots of subscriptions to various platforms **Official Response from Chase Buckner:** > Thanks for the review! You should find that the savings you gain from consolidating in HighLevel will outweigh what you've been paying for all the other tools pretty quickly - let alone the new revenue HighLevel should help you generate! Be sure to take advantage of your Kick Off Call and Success Call as those are live on Zoom with our team who can help you get rocking and rolling. ### 40. Ben’s Amazing Guidance Made High level Easy to Start Building With **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about HighLevel?** Ben was amazing! He walked me through the platform, and now I feel confident about starting to build my business. He also helped me decide which of the three businesses would be best to run on High level. **What do you dislike about HighLevel?** I wish there were more AI integrations for the Social Media Marketing part. **What problems is HighLevel solving and how is that benefiting you?** Helping me build my Agency businesses. **Official Response from Chase Buckner:** > Glad to hear you had a great experience with Ben Sherry! ### 41. Powerful, All-in-One Platform with Integrated Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about HighLevel?** powerful tools, all integrated in one platform **What do you dislike about HighLevel?** a little complicated to use, there's a steeper learning curve. **What problems is HighLevel solving and how is that benefiting you?** Integration of multiple tools I use for my business, automation, ease of access **Official Response from Chase Buckner:** > Thanks for the review Kyle! Glad to hear you've been able to consolidate tools into one integrated experience! Hopefully you're playing with Voice AI and Conversation AI as well - we're seeing both of those products take off! ### 42. Unified CRM with Powerful Automation Features **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about HighLevel?** GHL CRM is unified CRM with marketing automations features to manage Leads, pipelines, emails, SMS, WhatsApp and workflows seamlessly Automation is the first approach with powerful workflows **What do you dislike about HighLevel?** Steep learning curve its take some time to understand workflows, triggers and settings UI/UX consistencies and limited native reporting **What problems is HighLevel solving and how is that benefiting you?** Many tools rely on different tools for different outbound approached separately for CRM Management, Email and SMS funnel, calendars and Automations **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that the unified CRM and automation-first approach are helping you manage leads, pipelines, and multi-channel communication seamlessly. Bringing CRM, email, SMS, WhatsApp, calendars, and workflows together is exactly what we aim to simplify. We also appreciate your honest feedback regarding the learning curve, UI/UX consistency, and reporting. We’re continuously working to improve usability and expand native reporting capabilities to make the platform even more intuitive and powerful. Thanks for being part of the HighLevel community! — The HighLevel Team ### 43. All-in-One Marketing Platform for Agencies—Everything You Need in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo R. | Lead Ads Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about HighLevel?** An all-in-one marketing platform built for agencies. Landing pages, call tracking, email, social media, ads—you name it. Everything you need in one place. **What do you dislike about HighLevel?** Dashboard features are limited, and landing page conversion optimization can be challenging. **What problems is HighLevel solving and how is that benefiting you?** Building client funnels, automations, SMS marketing, email marketing, Meta Conversions API integrations, and reporting. **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear that HighLevel is serving as a true all-in-one platform for your agency — from funnels and automations to SMS, email marketing, and Meta Conversions API integrations. Bringing everything together in one place is exactly what we aim to do. We also appreciate your feedback about dashboard features and landing page optimization. Insights like this help us continue improving reporting depth and conversion tools to better support agency growth. Thanks for being part of the HighLevel community! — The HighLevel Team ### 44. The All-In-One Platform That Actually Does What Every Other "Solution" Claims To Do... but doesn't. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Real Estate Agent, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about HighLevel?** I love that it has everything I need for my real estate business. for less than the same price that I was paying for a robust website platform and hosting. I now have everything for my business in one platform. Also the customer support is next level. **What do you dislike about HighLevel?** There is so much to HighLevel that I am always learning and going down many rabbit holes. Nothing to dislike but it does take some time to set things up if you want a little fancier automation. But that being said the support is great at walking you through it all. I think the only problem is me over complicating things. **What problems is HighLevel solving and how is that benefiting you?** Keeping track of all of my clients and inquiries. Making sure I don't miss any appointments. Robust fast website, automated marketing for socials that I can let someone else run for me. Everything about my business now is looking so much more professional, just wait until I implement new automations. This allows me to spend more face time with my clients, which is why I love real estate is working with the people. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience with HighLevel! 🌟 We’re thrilled to hear that our all-in-one platform has helped you run your real estate business more efficiently and professionally — and all at a better value than your previous setup. It’s great to know that our customer support team has been there to help you explore new features and set up your automations. We understand HighLevel is a powerful toolkit, and it can feel like there’s a lot to discover — but we love that you’re diving in and making it work for your business. We’re especially happy that you’re seeing benefits like smoother client tracking, no missed appointments, and more time for face-to-face connections with your clients. That’s exactly the kind of impact we aim for. We can’t wait to see how your upcoming automations take things to the next level! 🚀 — The HighLevel Team ### 45. Change my life bringin new opportunities to create my entrepreneurship **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | CEO - CO FOUNDER, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Easy to do business Easy to use Amazing automations So easy to integrate with other platforms with many API functions **What do you dislike about HighLevel?** Missing Custom Objectts we need it Is difficult to manage opportunities using automation, you can find a specific opportunity **What problems is HighLevel solving and how is that benefiting you?** All in one platform who let me create amazing and tailor journeys to my customers. Also i have created an app that runs over HL is amazing **Official Response from Jonathan Evans:** > Thank you for your honest review, there! If there’s anything we can do to enhance your experience, let us know! ### 46. Awesome Customer Service Reps!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. William T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about HighLevel?** The all-in-one functionality—it’s a total game-changer for consultants like myself who need to streamline marketing, sales, and client management. From automated workflows to pipeline tracking and client communication, HighLevel brings everything under one roof. But what truly stands out is how intuitive and scalable the platform is. Whether I’m onboarding new clients, sending follow-up emails, or building out a lead generation funnel, I can do it all without needing 10 different tools. It saves me time, reduces costs, and boosts my operational efficiency. HighLevel doesn't just support my business—it empowers it to grow faster and smarter. **What do you dislike about HighLevel?** Truthfully, how could you dislike GHL? The company allows you to make a profit from their great invention. **What problems is HighLevel solving and how is that benefiting you?** I learned how to create automations from Ronak G. As with all GHL reps, they are elite, knowledgeable, and dependable representatives. **Official Response from Jonathan Evans:** > Thank you so much for the incredible feedback! We’re thrilled to hear that HighLevel is helping you streamline your consulting operations and consolidate your tools into one scalable, efficient platform. It’s especially rewarding to know that features like automated workflows, pipeline tracking, and client communications are making a measurable impact on your business growth. We also truly appreciate your kind words about our support team—and we’ll be sure to pass your shoutout along to Ronak G. and the rest of the crew. We pride ourselves on delivering elite, reliable service, and it means a lot to know that’s been your experience. Thanks again for taking the time to share your success—we’re honored to be part of your journey! ### 47. Empowers Anyone to Offer AI Services with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** SZABOLCS M. | sole proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about HighLevel?** It is capable of providing a wide range of services, you don't have to be an IT expert to provide AI services to customers. **What do you dislike about HighLevel?** I can't answer that yet, I have relatively recent experiences. **What problems is HighLevel solving and how is that benefiting you?** It is capable of providing a wide range of services, you don't have to be an IT expert to provide AI services to customers. **Official Response from Jonathan Evans:** > Thank you for sharing your experience and for highlighting how HighLevel makes it easy to offer AI and digital services without needing deep technical expertise — that’s exactly what we strive for! We’re thrilled to hear you’re finding the platform capable and empowering early on. As you continue exploring, we’d love to hear your feedback on specific areas where we can make your experience even smoother. If you ever need guidance or want to get the most out of your setup, our team is here to help at support@gohighlevel.com or through in-app chat. We truly appreciate you being part of the HighLevel community! — The HighLevel Team ### 48. High level setting my Business profile. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannette V. | Digital Photo Booth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about HighLevel?** What I like best is there is always help for you whether you know about web browser or you don’t. They have support to help you accomplish and learn different profiles and forms on their site. And the most I notice is that the staff is very patient and calm. They gift you within 25 minutes of their time sometimes a few extra minutes but you could always sign again to receive more help. Thanks to the staff that has been very helpful and patience with me. **What do you dislike about HighLevel?** What I dislike about high level is that the programs change rapidly. But you are able to do everything in the platform itself they have every tool to make it more efficient for their clients. **What problems is HighLevel solving and how is that benefiting you?** I was having a hard time building my website and my policy for my business and with their program of support help and tools they have to offer I have accomplish both. If you know technology this will be a brief, but for me it takes a little longer. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback about your experience with HighLevel. We’re thrilled to hear that our support team has been helpful, patient, and accommodating in guiding you through the platform. We believe that customer support is key to helping our users succeed, and it’s wonderful to know that you’ve felt supported throughout your journey. We also appreciate your feedback about the frequent changes to the platform. We understand that constant updates can sometimes feel overwhelming, but we strive to continuously improve our tools and features to better serve your needs. Rest assured, we are working on making the transition between updates as smooth as possible, and your feedback is invaluable in helping us improve. We’re glad that HighLevel has been able to help you build your website and business policies. It's great to hear that you’ve been able to leverage our tools to get things done, even if the process takes a bit longer. We’re committed to ensuring that you have everything you need to succeed, no matter your technical background. If you ever need further assistance or have any questions, don’t hesitate to reach out to us again. We’re here to help! Thank you for being a part of the HighLevel community, and we look forward to continuing to support you as you grow your business. ### 49. All-in-One Marketing Powerhouse, But Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about HighLevel?** What i like about HighLevel is that it brings all marketing and CRM tools under one platform. It eliminates the need for multiple subscriptions since you can manage lead generation, automations, sms/emails and all reporting all in one place. **What do you dislike about HighLevel?** While Highlevel is a powerful all-in-one platform,its interface can feel a bit overwhelming for few new users because of the number of feature available. **What problems is HighLevel solving and how is that benefiting you?** Highlevel solves the problem of using multiple tools for lead generation, nurturing and client communication it brings all in one platform which can be used seamlessly. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience! We're thrilled to hear that HighLevel has helped you consolidate your marketing, CRM, and communication tools into one seamless platform — that’s exactly what we designed it for. We also appreciate your feedback about the interface feeling a bit overwhelming at first. HighLevel continues to evolve with usability improvements, guided onboarding, and personalized training options to help new users get up and running faster. We’re grateful for your support and excited to keep building tools that help you grow and scale efficiently — all in one place. 💪 — The HighLevel Team ### 50. I like it a lot, I find it very complete and effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius V. | Consultor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HighLevel?** I like automations, integration, and having everything in one place. **What do you dislike about HighLevel?** Visually, I find it quite poor, especially in the CRM section and specifically in the conversations part. I also find the notifications part poor, there's a significant lack of sound and visual notifications in the browser. The reports section is also quite weak, it needs more for the sales part. **What problems is HighLevel solving and how is that benefiting you?** Help me automate many things, centralize as well, and manage the information better. **Official Response from Jonathan Evans:** > Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that you find HighLevel complete and effective — especially in how it helps you automate processes, integrate tools, and centralize everything in one place. We truly appreciate your honest notes about the CRM visuals, notifications, and reporting features. Our product and design teams are actively working on UI enhancements and expanded reporting capabilities, including stronger sales insights and improved in-app notifications. Your feedback helps us continue refining the platform and delivering the best possible experience. Thank you for being part of the HighLevel community and for helping us grow through your insights! — The GoHighLevel Team ## HighLevel Discussions - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [Why less options for funnel and website section?](https://www.g2.com/discussions/why-less-options-for-funnel-and-website-section) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 2 comments - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-08+14%3A01%3A45+-0500&secure%5Bsession_id%5D=09d4bc1b-f4a5-4d06-af65-77be104b66f1&secure%5Btoken%5D=4aa247c05797bf36945d8cd55de229aef47de96a68db0bf7843507bd4d417893&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Customer Support** - Case Management - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Campaigns - Social Media Advertising **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (520 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 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