11x Reviews & Product Details

I love how 11x streamlines the prospecting process, making it incredibly efficient for identifying leads. The way Alice, our AI agent, can locate and identify specific leads that I direct her to find is amazing. I love her ability to create customized and unique messages tailored to each lead, which adds a personal touch that enhances our engagement strategy. Another feature I particularly love is how she updates our Salesforce account information efficiently. This task is typically very time-consuming for a Sales Development Representative, but Alice makes it seamless, saving me a significant amount of time. Furthermore, the initial setup of 11x was fairly easy, thanks to Alice our 11x representative being extremely hands-on and helpful, meeting with me weekly to ensure I understood the process. The continued support has been incredible, providing me with ongoing assistance tailored to my team’s needs. The overall experience with 11x and their supportive team has been very satisfying. Review collected by and hosted on G2.com.

At this time I have no complaints, I feel like whenever I bring an issue to my rep, they are able to help me understand it and or fix it immediately. Review collected by and hosted on G2.com.

I love how customizable the agents are and the onboarding/continued customer service has been as solid as I've ever experienced with any kind of new tech roll out. When weighing the alternative of partnering with a full-blown 24/7 call center, 11x has proven to be a better choice for us. Alice Qu on the deployments team has been extremely helpful related to our onboarding, initial launch, and our continued tweaks to the agents/use cases. Review collected by and hosted on G2.com.

There is a lack of analytics and reporting in the current iteration, however there have been many updates to the platform since we've joined and I'm confident more robust reporting is coming soon. At the agent level we are able to get pretty granular, however we would benefit from more global reporting options spanning across all of the agents. Review collected by and hosted on G2.com.

The 11x team has been incredibly hands-on and responsive, taking feedback seriously and continuously refining the experience. I especially appreciate that they paired us with an account manager who truly understood our industry, which helped us get even more value out of the system. You can tell the whole team is invested in our success. Review collected by and hosted on G2.com.

There are still moments where “Alice” gets a bit too creative with data or statistics, but the pace of improvement and their willingness to listen make 11x a partner we’re excited to keep working with. Review collected by and hosted on G2.com.

It saves a lot of time. We don't have to waste our time on constant follow-ups and reminders. It also helps to find the ICP. Review collected by and hosted on G2.com.

We manually have to stop each email if we get a positive response like for a meeting reply or a demo reply or different questions. Review collected by and hosted on G2.com.

I appreciate 11x for its outstanding ease of setup, thanks to the dedicated full-time account representative who was always available to assist us. This personal support made launching and configuring the software remarkably straightforward, allowing us to quickly get up and running by identifying targets and setting up processes effortlessly. Additionally, the AI agent named Alice is particularly impressive; the ability to nudge her in the right direction during campaigns is invaluable. Alice efficiently identifies targets and composes emails, and we can adjust our campaigns by adding or removing criteria to make our outreach more targeted. This flexibility to refine our messaging over time is a significant advantage. Beyond the technical features, the customer service from 11x is exceptional. The team, especially Nick and his boss Lauren, went above and beyond to ensure our success with the application, consistently offering their availability for immediate support through various communication channels like quick calls and Slack. This level of service made all the difference for us, making it the key reason to choose 11x despite other available options in the market. Review collected by and hosted on G2.com.

I find the credit system in 11x to be a source of anxiety within my organization. Although the system is designed to control the bandwidth of outbound messages, there's a constant concern that we might consume more credits than we have. While customer support, notably our partner Nick, is quick to add credits if needed, the anxiety stemming from potential credit shortages persists despite knowing that support is readily available. Review collected by and hosted on G2.com.

11x makes lead sourcing effortless and highly targeted. I like how it filters out irrelevant accounts, removes existing customers, and delivers clean, ICP-matched data. The turnaround time is quick, and it integrates smoothly with our outreach process, saving hours of manual work every week Review collected by and hosted on G2.com.

Occasionally a few contacts might be outdated, but overall the experience is smooth and reliable Review collected by and hosted on G2.com.

11x does a great job of prospecting potential clients. By providing multiple ways to search for prospects, 11x gives freedom to users on how they want to target their client base specifically. This allows us to ensure our messaging is getting to the relevant decision makers.

Patricio has done a fantastic job supporting our team through the many upgrades 11x has gone through in the recent months. The support he provides allows us to ensure we are getting the most out of the tool. Review collected by and hosted on G2.com.

Some of the messaging can come off robotic and stilted at times. This is usually resolved by providing more detailed prompts. Review collected by and hosted on G2.com.

We started using Alice from 11x recently and it’s been a solid addition to our workflow. A few weeks after getting set up, Alice helped us book a meeting with a pretty large account, which was a great early win.

The setup was straightforward, and the tool has been easy to work with since then. It’s been helpful in opening doors and keeping outreach moving along. Overall, a good experience so far. Review collected by and hosted on G2.com.

I wish I could get more help on the strategies I should try out. I've been told this feature could be coming :) Review collected by and hosted on G2.com.

11x.ai streamlines SDR workflows by automating repetitive tasks like lead research, email creation, and follow-ups, allowing reps to dedicate more time to valuable, high-impact interactions with prospects. Review collected by and hosted on G2.com.

With a robust and growing feature set, deeper integrations with niche tools would be great. However, 11x.ai’s team is responsive and regularly updates the platform, so we’re confident any shortcomings will be swiftly resolved. Review collected by and hosted on G2.com.

We’re able to call more. We’re able to test multiple messages in the market simultaneously. Review collected by and hosted on G2.com.

UX could still be improved , even UI can be done better Review collected by and hosted on G2.com.