Introducing G2.ai, the future of software buying.Try now
Compare Yuma AI and Zendesk for Customer Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Small-Business (58.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$350.00 500 Automated resolutions per month Per Month
$19.00 1 user per month billed annually
Yuma AI
Star Rating
(12)4.8 out of 5
Market Segments
Small-Business (58.3% of reviews)
Entry-Level Pricing
$350.00 500 Automated resolutions per month Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,647)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Yuma AI shines even brighter with a score of 9.8, indicating a more intuitive interface for creating support tickets.
- Reviewers mention that Yuma AI's workflow capabilities are top-notch, achieving a perfect score of 10.0, whereas Zendesk Support Suite, with a score of 8.5, offers solid but less flexible workflow options.
- G2 users highlight that Yuma AI provides superior quality of support, scoring 9.8 compared to Zendesk's 8.4, suggesting that users find Yuma AI's customer service more responsive and helpful.
- Users on G2 note that while Zendesk Support Suite has a robust ticket collaboration feature with a score of 8.6, Yuma AI outperforms it with a perfect score of 10.0, indicating a more seamless collaborative experience for teams.
- Reviewers mention that Yuma AI's SLA management is rated at 8.6, which is slightly better than Zendesk's 8.1, suggesting that Yuma AI offers more effective tools for managing service level agreements.
- Users say that Yuma AI's ease of setup is rated at 9.2, significantly higher than Zendesk's 7.9, indicating that new users may find Yuma AI easier to implement and start using effectively.
Pricing
Entry-Level Pricing
Yuma AI
500 Automated resolutions per month
$350.00
500 Automated resolutions per month Per Month
- Unlimited tickets
- Dedicated support
- 30-day free trial
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Yuma AI
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
11
8.6
5,110
Ease of Use
9.0
12
8.6
5,154
Ease of Setup
9.2
10
8.0
3,178
Ease of Admin
9.5
7
8.2
3,073
Quality of Support
9.8
11
8.4
4,788
Has the product been a good partner in doing business?
9.5
7
8.4
2,999
Product Direction (% positive)
10.0
10
8.0
4,764
Features by Category
Ticket and Case Management
Not enough data
8.8
2548
|
Verified
Not enough data
8.7
2563
|
Verified
Not enough data
8.5
2489
|
Verified
Not enough data
8.4
2334
|
Verified
Not enough data
8.2
1919
|
Verified
Not enough data
8.4
2395
|
Verified
Not enough data
8.6
2382
|
Verified
Not enough data
8.3
1850
|
Verified
Generative AI
Not enough data
7.6
381
Not enough data
7.6
383
Agentic AI - Help Desk
Not enough data
7.8
242
Not enough data
7.9
242
Not enough data
7.9
243
Communication Channels
Not enough data
8.5
2057
|
Verified
Not enough data
8.8
2304
|
Verified
Not enough data
8.4
1719
|
Verified
Not enough data
8.0
1424
|
Verified
Not enough data
8.0
1307
|
Verified
Platform
Not enough data
7.8
1386
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1946
|
Verified
Not enough data
8.2
1738
|
Verified
Not enough data
7.9
2338
|
Verified
Not enough data
8.0
2406
|
Verified
Usability
Not enough data
8.3
666
Not enough data
8.3
662
Not enough data
8.4
631
Reporting
Not enough data
8.3
589
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
857
Not enough data
8.3
714
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
755
Not enough data
8.4
709
Not enough data
8.0
786
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1776
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1498
Not enough data
8.5
1435
Not enough data
8.0
1023
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.3
827
Not enough data
8.2
840
Not enough data
7.7
657
Not enough data
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
740
Not enough data
8.9(won by default)
688
Channels
Not enough data
9.0(won by default)
739
Not enough data
8.4(won by default)
585
Not enough data
8.7(won by default)
562
Not enough data
8.2(won by default)
484
Not enough data
8.3(won by default)
420
Insight
Not enough data
8.1(won by default)
538
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
665
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Yuma AI and Zendesk for Customer Service are categorized as AI Customer Support Agents and Customer Service Automation
Unique Categories
Yuma AI has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Yuma AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
25.0%
Apparel & Fashion
16.7%
Luxury Goods & Jewelry
8.3%
Health, Wellness and Fitness
8.3%
Government Relations
8.3%
Other
33.3%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Yuma AI has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
