Link copied to clipboard # VCC Live vs Webex Contact Center Comparison - What are their main differences? Share [ Export ](/compare/vcc-live/webex-contact-center/export.csv) VCC LiveWebex Contact Center[+ Add Product](#) Pricing **VCC Live** **Contact Us** 1 Seat Per Month · Essentials **Contact Us** 1 Seat Per Month · Advanced **Contact Us** 1 Seat Per Month · Multichannel **Webex Contact Center** No pricing available **Pricing Insights** from reviews Perceived Cost **VCC Live** $$$$$ **Webex Contact Center** $$$$$ Average Discount **VCC Live** 10% **Webex Contact Center** 37%27% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **VCC Live** 6 months Based on 100 responses **Webex Contact Center** 6 months Based on 100 responses Return on Investment **VCC Live** 6 months Based on 100 responses **Webex Contact Center** 6 months Based on 100 responses ![VCC Live](https://images.g2crowd.com/uploads/product/hd_favicon/c9bb7c3f8e5ed06d2561dc7318152c72/vcc-live.svg "VCC Live") ![Webex Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-contact-center.svg "Webex Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **VCC Live** Ease of Use (21) Customer Support (18) Customization Difficulty (6) Lack of Clarity (6) **Webex Contact Center** Features (19) Ease of Use (18) Integration Issues (5) Limited Customization (4) Integrations **VCC Live** Not enough data **Webex Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a8ac98c3dc6b34d66a55faf8a677f9f8/webex-connect.png "Product Avatar Image") Webex Connect ](https://www.g2.com/products/webex-connect/reviews)[ View all ](https://www.g2.com/products/webex-contact-center/integrations) Screenshots **VCC Live** ![VCC Live screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1334947/1.-voice-image.png) **Webex Contact Center** ![Webex Contact Center screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1334460/Supervisor-Desktop.png) **Ratings** from reviews Meets Requirements **VCC Live** **8.9** /10 Based on 141 responses **Webex Contact Center** **9.0** /10 Based on 146 responses Ease of Use **VCC Live** **8.9** /10 Based on 143 responses **Webex Contact Center** **8.9** /10 Based on 146 responses Ease of Setup **VCC Live** **8.9** /10 Based on 130 responses **Webex Contact Center** **8.4** /10 Based on 58 responses Ease of Admin **VCC Live** **8.6** /10 Based on 116 responses **Webex Contact Center** **8.2** /10 Based on 42 responses Quality of Support **VCC Live** **9.2** /10 Based on 140 responses **Webex Contact Center** **8.9** /10 Based on 138 responses Has the product been a good partner in doing business? **VCC Live** **9.4** /10 Based on 113 responses **Webex Contact Center** **8.6** /10 Based on 41 responses Product Direction (% positive) **VCC Live** **9.1** /10 Based on 136 responses **Webex Contact Center** **9.0** /10 Based on 145 responses **Features** ratings from reviews Contact Center **8.4** /10 Based on 107 responses **8.8** /10 Based on 125 responses Contact Center Workforce **8.3** /10 Based on 26 responses **6.6** /10 Based on 6 responses Call Center Infrastructure (CCI) **8.6** /10 Based on 41 responses **8.8** /10 Based on 52 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Auto Dialer **8.9** /10 Based on 55 responses Not enough data Live Chat Not enough data **7.9** /10 Based on 11 responses Customer Self-Service Not enough data **8.2** /10 Based on 7 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 41.3% Mid-Market(51-1000 emp.) 51.2% Enterprise(\> 1000 emp.) 7.5% Small-Business(50 or fewer emp.) 41.3% Mid-Market(51-1000 emp.) 51.2% Enterprise(\> 1000 emp.) 7.5% Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 40.4% Enterprise(\> 1000 emp.) 29.2% Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 40.4% Enterprise(\> 1000 emp.) 29.2% **Reviewers' Industry** [![VCC Live](https://images.g2crowd.com/uploads/product/hd_favicon/c9bb7c3f8e5ed06d2561dc7318152c72/vcc-live.svg "VCC Live")](https://www.g2.com/products/vcc-live/reviews) VCC Live Financial Services 16.9% Telecommunications 12.5% Consumer Services 8.8% Banking 7.5% Leisure, Travel & Tourism 4.4% Other 50.0% [![Webex Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-contact-center.svg "Webex Contact Center")](https://www.g2.com/products/webex-contact-center/reviews) Webex Contact Center Information Technology and Services 21.9% Consumer Services 20.0% Telecommunications 8.1% Banking 3.8% Higher Education 3.8% Other 42.5% Alternatives **VCC Live Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **Webex Contact Center Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") [ Connect ](/products/amazon-connect/reviews)