Compare VCC Live and Webex Contact Center
At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Mid-Market (39.9% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
No pricing available
VCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plans
Webex Contact Center
Star Rating
(163)4.4 out of 5
Market Segments
Mid-Market (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact Center
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that VCC Live excels in ease of setup, with users highlighting the intuitive process that allows them to "set everything up easily and fine-tune it." This contrasts with Webex Contact Center, which, while still user-friendly, has received slightly lower praise in this area.
- Users say that VCC Live provides excellent call monitoring features, with one reviewer noting its effectiveness in managing the entire call flow from start to finish. In comparison, Webex Contact Center also offers robust monitoring but is often recognized for its outstanding call quality and comprehensive analytics capabilities.
- According to verified reviews, VCC Live stands out for its quality of support, receiving high marks from users who appreciate the responsive assistance. On the other hand, Webex Contact Center's support is rated lower, with users mentioning that while it is adequate, it doesn't quite match the level of service provided by VCC Live.
- Reviewers mention that Webex Contact Center shines in its omnichannel capabilities, integrating various communication methods like SMS, WhatsApp, and live chat into one platform. This feature is particularly valued by users who want to streamline their tools, whereas VCC Live, while effective, is noted for being more focused on traditional call center functionalities.
- Users appreciate VCC Live's reporting possibilities, which allow for fast project creation and detailed insights. This is a significant advantage for teams needing quick access to performance metrics. In contrast, Webex Contact Center also offers strong reporting features but is often highlighted for its user-friendly dashboard that makes data interpretation easier.
- G2 reviewers highlight that both platforms cater well to the mid-market segment, but VCC Live has a slight edge in user satisfaction, with a higher overall rating. Users feel that VCC Live is particularly well-suited for businesses looking for a tailored experience, while Webex Contact Center is recognized for its scalability and flexibility in larger environments.
Pricing
Entry-Level Pricing
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Webex Contact Center
No pricing availableFree Trial
VCC Live
No trial information availableWebex Contact Center
No trial information availableRatings
Meets Requirements
8.9
141
9.1
139
Ease of Use
8.9
143
9.0
139
Ease of Setup
8.9
130
8.4
50
Ease of Admin
8.6
116
8.2
37
Quality of Support
9.2
140
9.0
132
Has the product been a good partner in doing business?
9.4
113
8.8
36
Product Direction (% positive)
9.1
136
9.2
138
Features by Category
Dialing Options
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Not enough data
Agent Tools
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Not enough data
Automation
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
97
|
Verified
9.1
70
7.5
62
|
Verified
8.8
69
7.4
57
|
Verified
8.9
71
8.1
67
|
Verified
8.6
69
8.1
75
|
Verified
8.6
69
Generative AI
6.3
26
8.9
53
Functions
8.9
82
|
Verified
9.0
94
9.0
81
|
Verified
9.0
96
9.0
82
|
Verified
9.1
85
7.5
48
8.4
70
9.0
83
|
Verified
8.8
70
9.3
89
|
Verified
8.8
69
8.6
80
|
Verified
9.0
72
8.5
81
|
Verified
8.8
71
Agentic AI - Contact Center
7.9
11
9.1
11
8.3
11
8.8
10
8.3
11
8.3
11
8.3
10
8.8
11
Administrative
8.9
78
|
Verified
8.9
87
9.1
93
|
Verified
9.1
91
8.7
93
|
Verified
8.8
92
9.0
87
|
Verified
8.7
70
8.4
75
|
Verified
8.7
69
Workforce Management
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
6.3
5
7.9
18
|
Verified
6.3
5
7.8
19
|
Verified
6.3
5
8.3
14
6.7
5
Administration
8.3
22
|
Verified
6.3
5
8.8
22
|
Verified
6.0
5
8.0
23
|
Verified
7.7
5
7.2
19
|
Verified
6.7
5
8.9
19
6.7
5
Platform
8.1
31
8.9
50
7.1
25
8.4
50
8.8
37
8.8
51
9.0
35
8.8
50
8.9
37
9.2
49
9.2
39
8.8
48
9.0
38
8.8
48
Generative AI
7.3
15
9.0
38
Workforce Management
9.0
40
8.9
50
8.7
35
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
39
8.8
49
8.4
37
8.6
50
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.3
9
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.1
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
VCC Live and Webex Contact Center are categorized as Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
VCC Live is categorized as Auto Dialer
Webex Contact Center is categorized as Live Chat, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Consumer Services
21.6%
Information Technology and Services
20.9%
Telecommunications
8.5%
Banking
3.9%
Higher Education
3.9%
Other
41.2%
Alternatives
Discussions
What is VCC Live used for?
1 Comment
Official Response from VCC Live
What is VCC Live and what it is used for, here you go :).
VCC Live is a cloud-based contact center solution for managing the full scope of inbound and...Read more
Unaccepted calls
1 Comment
TW
Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
Webex Contact Center has no more discussions with answers