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Compare VCC Live and Webex Contact Center 
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At a Glance
Market Segments
Mid-Market (50.6% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
No pricing available
VCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansWebex Contact Center
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that VCC Live excels in its Predictive Dialer feature, scoring 9.3, which reviewers mention significantly enhances their outbound calling efficiency compared to Webex Contact Center's lower score of 8.9 in the same category.
- Reviewers mention that VCC Live's Call Recording feature is highly rated at 9.4, providing users with reliable access to recorded calls for quality assurance, while Webex Contact Center's score of 8.9 indicates it may not meet the same level of user satisfaction in this area.
- G2 users highlight VCC Live's superior performance in Intraday Management, scoring 9.4, which allows for better real-time adjustments and resource allocation, whereas Webex Contact Center's score of 8.9 suggests it may lack some of the flexibility users desire.
- Users on G2 report that VCC Live's IVR system is rated at 9.1, offering a more intuitive experience for customers, while Webex Contact Center's IVR score of 8.8 indicates it may not provide the same level of user-friendliness.
- Reviewers mention that VCC Live's Agent Self-Service feature scores 8.3, which allows agents to manage their schedules effectively, while Webex Contact Center's score of 8.8 suggests a slightly better experience in this area, but not significantly enough to sway users.
- Users say that VCC Live's overall ease of use is rated at 9.0, matching Webex Contact Center's score, but VCC Live's higher score in Has the product been a good partner in doing business? at 9.4 indicates a stronger relationship with its users, suggesting better customer support and engagement.
Pricing
Entry-Level Pricing
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Webex Contact Center
No pricing availableFree Trial
VCC Live
No trial information availableWebex Contact Center
No trial information availableRatings
Meets Requirements
8.9
139
9.1
142
Ease of Use
8.9
141
9.0
142
Ease of Setup
8.9
128
8.5
53
Ease of Admin
8.6
116
8.2
35
Quality of Support
9.2
138
8.9
135
Has the product been a good partner in doing business?
9.4
113
8.8
34
Product Direction (% positive)
9.1
134
9.3
141
Features by Category
Dialing Options
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Not enough data
Agent Tools
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Not enough data
Automation
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
96
|
Verified
9.1
75
7.5
62
|
Verified
8.8
73
7.4
57
|
Verified
8.9
75
8.1
67
|
Verified
8.6
73
8.1
75
|
Verified
8.5
74
Generative AI
6.3
26
8.9
57
Functions
8.9
82
|
Verified
9.1
98
9.0
81
|
Verified
8.9
99
9.0
82
|
Verified
9.1
89
7.5
48
8.4
74
9.0
83
|
Verified
8.7
75
9.3
89
|
Verified
8.7
73
8.6
80
|
Verified
9.0
76
8.5
81
|
Verified
8.8
75
Agentic AI - Contact Center
7.9
11
8.9
16
8.3
11
8.8
15
8.3
11
8.5
16
8.3
10
8.8
16
Administrative
8.9
78
|
Verified
8.8
92
9.1
93
|
Verified
9.0
96
8.7
92
|
Verified
8.9
96
9.0
87
|
Verified
8.7
75
8.4
75
|
Verified
8.7
74
Workforce Management
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Not enough data
Administration
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Not enough data
Platform
8.1
31
8.9
50
7.1
25
8.4
50
8.8
37
8.9
50
9.0
35
8.9
49
8.9
37
9.2
49
9.2
39
8.8
48
9.0
38
8.8
48
Generative AI
7.3
15
9.0
38
Workforce Management
9.0
40
8.9
50
8.7
35
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
39
8.8
49
8.4
37
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
VCC Live and Webex Contact Center are categorized as Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
VCC Live is categorized as Auto Dialer
Webex Contact Center is categorized as Live Chat, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Consumer Services
24.4%
Information Technology and Services
19.9%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.7%
Alternatives
Discussions
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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