2026 Best Software Awards are here!See the list
Compare Totango and Vitally 
Featured Products
At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Totango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansVitally
Star Rating
(685)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vitally excels in providing a comprehensive view of customer health, with users appreciating its ability to segment data effectively. One user highlighted the flexibility of the Customer Health Score, allowing for granular insights that cater to different account types.
- Users say that Totango stands out for its seamless integration with Salesforce, making it incredibly convenient for teams that rely on this CRM. Reviewers noted that updates in Salesforce automatically reflect in Totango, enhancing workflow efficiency.
- According to verified reviews, Vitally's Playbooks feature is a significant advantage, enabling users to create custom workflows based on client activity. This adaptability is particularly valuable for teams looking to tailor their customer engagement strategies.
- Reviewers mention that Totango is user-friendly, with intuitive dashboards that simplify tracking customer health and engagement. Users appreciate the clarity it provides in managing renewals and customer success activities without the need for multiple tools.
- G2 reviewers highlight that while both products are well-rated, Vitally has a slight edge in overall user satisfaction, reflected in its higher G2 Score. This suggests that users find it more effective in meeting their needs, particularly in customer revenue optimization.
- Users report that Totango's ease of use is a strong point, but some have noted challenges with setup compared to Vitally, which is praised for its straightforward implementation process. This difference can impact how quickly teams can start leveraging the software effectively.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Vitally
No pricing availableFree Trial
Totango
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.3
966
8.7
554
Ease of Use
8.2
980
8.4
572
Ease of Setup
7.4
492
8.1
314
Ease of Admin
7.8
360
8.7
209
Quality of Support
8.4
814
9.0
466
Has the product been a good partner in doing business?
8.6
360
9.3
209
Product Direction (% positive)
8.7
943
9.1
531
Features by Category
Customer Information
8.2
772
|
Verified
8.7
436
|
Verified
8.5
752
|
Verified
8.9
436
|
Verified
8.4
746
|
Verified
8.8
431
|
Verified
7.7
639
|
Verified
8.4
420
|
Verified
8.5
759
|
Verified
8.7
433
|
Verified
8.0
697
|
Verified
8.6
407
|
Verified
7.3
569
|
Verified
7.6
349
|
Verified
Predictions
7.8
664
|
Verified
8.1
407
|
Verified
7.1
632
|
Verified
7.7
373
|
Verified
7.9
674
|
Verified
8.5
389
|
Verified
6.5
495
|
Verified
6.7
324
|
Verified
Platform
8.0
753
|
Verified
8.5
416
|
Verified
7.7
690
|
Verified
8.4
393
|
Verified
7.9
690
|
Verified
8.2
379
|
Verified
8.0
700
|
Verified
8.5
388
|
Verified
7.9
725
|
Verified
8.2
402
|
Verified
7.9
716
|
Verified
8.7
409
|
Verified
8.3
710
|
Verified
8.8
393
|
Verified
8.5
632
|
Verified
8.8
362
|
Verified
8.2
741
|
Verified
8.8
401
|
Verified
8.3
709
|
Verified
8.8
387
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Customer Success
7.5
53
8.8
11
7.8
52
8.6
11
8.0
51
8.8
12
7.7
51
9.2
12
7.6
52
8.2
11
User Analysis
7.1
50
Not enough data
7.0
55
Not enough data
User Support
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
6.6
41
Not enough data
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
7.9
89
Feature Not Available
7.6
90
7.6
74
8.4
104
Intelligence
7.3
72
8.2
99
6.8
66
7.5
94
6.8
62
7.6
90
Mapping
Feature Not Available
7.5
88
Feature Not Available
8.0
96
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
8.6
127
7.9
212
8.6
131
8.0
202
8.4
125
Project Tracking
8.2
199
8.5
127
Feature Not Available
8.2
119
8.0
195
8.2
119
8.4
212
8.5
128
8.0
193
8.2
118
Customer Engagement
7.9
188
8.1
117
8.0
204
8.1
117
7.7
199
7.8
112
8.3
198
8.5
117
Feature Not Available
8.3
120
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Vitally are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
Totango is categorized as Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Vitally has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Computer Software
44.2%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.4%
Other
21.7%
Alternatives
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Vitally has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
