# Toast vs Tock Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Toast excels in user experience, particularly with its intuitive interface and features like offline mode, which allows operations to continue even during network outages. Users appreciate how it simplifies payroll management and sales reporting, making it a reliable choice for daily operations.
- **Users say** Tock shines in reservation management, with many praising its efficiency and ease of use for booking and guest communication. The ability for guests to pre-pay for add-ons enhances the dining experience, making it particularly beneficial for restaurants offering unique services like omakase.
- **According to verified reviews** , Toast has a significant edge in overall satisfaction, reflected in its higher G2 Score. Reviewers highlight its comprehensive reporting capabilities, which help businesses analyze menu performance and streamline operations, a feature that many find indispensable.
- **Reviewers mention** that while Tock offers strong guest communication features, it may not match Toast's depth in operational tools. Users have noted that Toast's labor and sales summary reports are crucial for managing multiple entities effectively, showcasing its strength in operational management.
- **G2 reviewers highlight** that Toast's ease of setup and administration is a major advantage, with many users finding the onboarding process straightforward. This contrasts with Tock, where some users feel that while the interface is easy to understand, the overall setup could be more streamlined.
- **Users report** that Toast's support quality is slightly lower than Tock's, with Tock receiving higher marks for customer service. However, Toast's robust feature set and operational efficiency often outweigh this, as users find the platform to be a strong partner in their business endeavors.



| | Toast | Tock | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 371 | 96 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Small-Business (65.3% of reviews) | 
| **Entry Level Price** | Starting at $0.00 Per Month | Starting at $79.00 Per Month | 

---
## Top Pros & Cons

### Toast

Pros:
- Ease of Use (93 reviews)
- Intuitive (33 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (19 reviews)

### Tock

Pros:
- Communication (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Navigation Issues (1 reviews)
- Not User-Friendly (1 reviews)

---
## Ratings Comparison
| Rating | Toast | Tock | 
|---|---|---|
  | **Meets Requirements** | 8.5 (272 reviews) | 8.3 (93 reviews) | 
  | **Ease of Use** | 8.8 (273 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 8.2 (185 reviews) | 8.0 (75 reviews) | 
  | **Ease of Admin** | 8.5 (162 reviews) | 8.2 (56 reviews) | 
  | **Quality of Support** | 7.8 (262 reviews) | 8.8 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (163 reviews) | 8.8 (55 reviews) | 
  | **Product Direction (% positive)** | 8.3 (262 reviews) | 8.4 (93 reviews) | 

---
## Pricing

### Toast

#### Entry-Level Pricing

Plan: Starter Kit

Price: Starting at $0.00 Per Month

Description: Ideal for small restaurants who need one or two terminals to get up and running.

Key Features:
- Cloud-based point of sale
- Hardware configuration including one terminal
- Real-Time Sales & Menu Reporting

[Browse all 3 editions](https://www.g2.com/products/toast/pricing)

#### Free Trial

No

### Tock

#### Entry-Level Pricing

Plan: Base

Price: Starting at $79.00 Per Month

Description: Waitlist tools to optimize walk-ins. Best for establishments that are walk-in only.

Key Features:
- Walk-in waitlist tools
- Table and guest management
- Events

[Browse all 4 editions](https://www.g2.com/products/tock/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.1/10 | 47 |
| **Tock** | N/A | N/A |

#### Employee Self Service

| Feature | Toast | Tock | 
|---|---|---|
| **Web Portal** | 8.4 (38 reviews) | Not enough data | 
| **Benefits Manager** | 7.6 (22 reviews) | Not enough data | 
| **Mobile** | 7.7 (32 reviews) | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Payroll Entry** | 8.4 (41 reviews) | Not enough data | 
| **Time Off Accrual** | 8.1 (32 reviews) | Not enough data | 
| **Direct Deposit** | 8.6 (39 reviews) | Not enough data | 
| **Expense Reimbursement** | Feature Not Available | Not enough data | 
| **Pre-tax Deductions** | 8.1 (31 reviews) | Not enough data | 
| **Wage Garnishment** | 7.7 (30 reviews) | Not enough data | 
| **Approvals** | 7.8 (29 reviews) | Not enough data | 
| **Check/W-2 Printing** | 8.4 (37 reviews) | Not enough data | 
| **Check/W-2 Delivery** | 8.5 (36 reviews) | Not enough data | 
| **Split Deposits** | Not enough data | Not enough data | 

#### Taxes

| Feature | Toast | Tock | 
|---|---|---|
| **Tax Calculation** | 8.4 (38 reviews) | Not enough data | 
| **Tax Filing** | 8.2 (32 reviews) | Not enough data | 
| **Automatic Tax Payment** | 8.4 (30 reviews) | Not enough data | 

#### Integration

| Feature | Toast | Tock | 
|---|---|---|
| **API / Integration** | 7.6 (28 reviews) | Not enough data | 
| **Time Tracking Integration** | 8.3 (33 reviews) | Not enough data | 
| **Accounting Integration** | 8.1 (26 reviews) | Not enough data | 
| **Core HR Integration** | 7.5 (25 reviews) | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **401(k) Tracking** | Not enough data | Not enough data | 
| **Expense Tracking** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Toast | Tock | 
|---|---|---|
| **Payroll Reporting** | 7.8 (45 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (45 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (45 reviews) | Not enough data | 
| **Scalability** | 8.2 (37 reviews) | Not enough data | 
| **Payroll Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Benefits Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Cash Flow Management** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Deduction Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Reimbursement Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Expense Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **W-2 Preparation** | Not enough data | Not enough data | 
| **Multi-Country** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Employee Self Service** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Multi-State** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Tax Compliance** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Payroll Outsourcing** | Not enough data | Not enough data | 
| **Expense Claims** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Corporate/Business** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **1099 Preparation** | Not enough data | Not enough data | 
| **Auto Update** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **For Accountants** | Not enough data | Not enough data | 
| **For CPA Firms** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Retail POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### POS

| Feature | Toast | Tock | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Barcode Scanning** | Not enough data | Not enough data | 
| **Hardware Integration** | Not enough data | Not enough data | 
| **Price Adjustments** | Not enough data | Not enough data | 
| **Receipts** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 

#### Marketing

| Feature | Toast | Tock | 
|---|---|---|
| **Loyalty Programs** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Sales Tax Management** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Retail Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 
| **Stock Management** | Not enough data | Not enough data | 
| **Cash Management** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Data Import/Export** | Not enough data | Not enough data | 
| **Check Printing** | Not enough data | Not enough data | 
| **Price Optimization** | Not enough data | Not enough data | 
| **Online Store Builder** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Inventory Optimization** | Not enough data | Not enough data | 
| **Shopping Cart** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Label Printing** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Restaurant POS** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **For Retail** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Barcode Recognition** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Ordering Automation** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Inventory Replenishment** | Not enough data | Not enough data | 
| **Returns Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Touch Screen** | Not enough data | Not enough data | 

### Restaurant POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 192 |
| **Tock** | N/A | N/A |

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Menu Building** | 8.7 (149 reviews) | Not enough data | 
| **Inventory Management** | 8.0 (89 reviews) | Not enough data | 
| **Employee Scheduling** | 7.6 (71 reviews) | Not enough data | 
| **Accounting** | 8.3 (115 reviews) | Not enough data | 
| **Reporting & Analytics** | 8.6 (158 reviews) | Not enough data | 
| **Loyalty Management** | 8.1 (93 reviews) | Not enough data | 
| **Retail Inventory Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Layaway Management** | Not enough data | Not enough data | 
| **Delivery Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Meal Service

| Feature | Toast | Tock | 
|---|---|---|
| **Payment Gateway** | 8.8 (148 reviews) | Not enough data | 
| **Table Management** | 8.9 (115 reviews) | Not enough data | 
| **Check Adjustment** | 8.7 (147 reviews) | Not enough data | 
| **Kitchen Tickets** | 8.9 (141 reviews) | Not enough data | 
| **Takeout & Delivery** | 8.7 (131 reviews) | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Sales Tax Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Sales Order Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Recipe Management** | Not enough data | Not enough data | 
| **Reservations Management** | Not enough data | Not enough data | 
| **Tips Management** | Not enough data | Not enough data | 
| **Bar Tab Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Cash Management** | Not enough data | Not enough data | 
| **Kitchen/Menu Management** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **Stock Management** | Not enough data | Not enough data | 
| **Pricing Management** | Not enough data | Not enough data | 
| **Price/Margin Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Order Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Dynamic Pricing** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **For Bars/Clubs** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Time Clock** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Customizable Categories** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Restaurant POS** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **For Retail** | Not enough data | Not enough data | 
| **Barcode Recognition** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Ordering Automation** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **For Restaurants** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Online Ordering** | Not enough data | Not enough data | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 94 |
| **Tock** | 7.2/10 | 30 |

#### Platform Basics

| Feature | Toast | Tock | 
|---|---|---|
| **Reporting** | 8.6 (74 reviews) | 7.9 (29 reviews) | 
| **Interoperability** | 8.3 (58 reviews) | 6.8 (30 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Labor Cost Reporting** | Not enough data | Not enough data | 

#### Back Office

| Feature | Toast | Tock | 
|---|---|---|
| **Built-in Accounting** | 8.7 (65 reviews) | 7.1 (29 reviews) | 
| **Employee Management** | 8.1 (71 reviews) | Feature Not Available | 
| **Real-Time Analytics** | 8.6 (72 reviews) | 7.3 (28 reviews) | 
| **Stock Management** | 7.8 (45 reviews) | Feature Not Available | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Front of Office

| Feature | Toast | Tock | 
|---|---|---|
| **Point of Sale (POS)** | 9.2 (81 reviews) | 6.5 (27 reviews) | 
| **Table Management** | 8.7 (62 reviews) | 8.8 (28 reviews) | 
| **Kitchen Ticketing** | 8.8 (76 reviews) | Feature Not Available | 
| **Reservations** | 7.3 (40 reviews) | 9.5 (29 reviews) | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Wait List Management** | Not enough data | Not enough data | 
| **Reservations Management** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Toast | Tock | 
|---|---|---|
| **Dashboard** | 9.0 (72 reviews) | 8.4 (28 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Agentic AI - Restaurant Management

| Feature | Toast | Tock | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Toast | Tock | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 3.9 (22 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 3.9 (22 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Inventory Tracking** | Not enough data | Not enough data | 
| **Time Clock** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Order Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Online Ordering** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Generative AI

| Feature | Toast | Tock | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Applicant Tracking** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Learning & Development** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Offboarding** | Not enough data | Not enough data | 

### Food Delivery

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Restaurant App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Restaurant order management** | Not enough data | Not enough data | 
| **Restaurant general setting** | Not enough data | Not enough data | 
| **Restaurant listings** | Not enough data | Not enough data | 

#### User App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Payment processing ** | Not enough data | Not enough data | 
| **Real-time Order Tracking** | Not enough data | Not enough data | 
| **On-demand Food ordering** | Not enough data | Not enough data | 
| **Online Ordering** | Not enough data | Not enough data | 
| **Order Processing** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 

#### Delivery App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Driver Management System** | Not enough data | Not enough data | 
| **Driver Earnings and Payments** | Not enough data | Not enough data | 
| **Communication and Scheduling** | Not enough data | Not enough data | 
| **Mobile Payments** | Not enough data | Not enough data | 
| **Online Payments** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Kitchen/Menu Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 

#### Admin App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Customer Support ** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | 
| **Restaurant Onboarding and Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Reviews Management** | Not enough data | Not enough data | 
| **Promotions Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Order Entry** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Food Delivery Dispatching** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Menu Builder** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Restaurant POS** | Not enough data | Not enough data | 
| **Online Reservations** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **QR Codes** | Not enough data | Not enough data | 
| **Mobile Booking** | Not enough data | Not enough data | 
| **Website Personalization** | Not enough data | Not enough data | 
| **Delivery Estimate** | Not enough data | Not enough data | 
| **Point of Sale (POS) Integration** | Not enough data | Not enough data | 

### Restaurant Reservations

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Agentic AI - Restaurant Reservations

| Feature | Toast | Tock | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **Registration Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Public Waitlist** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reservations Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Self Check-In/Check-Out** | Not enough data | Not enough data | 
| **For Salons and Spas** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Waitlist Status Tracking** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Waiting Time Tracking** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For Restaurants** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 

### Restaurant Marketing Tools

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Customer Data and Insights

| Feature | Toast | Tock | 
|---|---|---|
| **Customer Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Toast | Tock | 
|---|---|---|
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **SMS & Push Notifications** | Not enough data | Not enough data | 

#### Engagement and Retention

| Feature | Toast | Tock | 
|---|---|---|
| **Offers Management** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Integration and Compliance

| Feature | Toast | Tock | 
|---|---|---|
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Compliance and Consent Management** | Not enough data | Not enough data | 

### POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Payments

| Feature | Toast | Tock | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **Split Payments** | Not enough data | Not enough data | 
| **Discounts** | Not enough data | Not enough data | 
| **Voided/Refunded Payments** | Not enough data | Not enough data | 
| **Store Credit Allocation** | Not enough data | Not enough data | 
| **Tip Adjustments** | Not enough data | Not enough data | 
| **Offline Payments** | Not enough data | Not enough data | 
| **Multidevice Payment Acceptance** | Not enough data | Not enough data | 
| **Next Day Deposits** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Toast | Tock | 
|---|---|---|
| **Employee Accounts** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Commission Tracking** | Not enough data | Not enough data | 
| **Tab Allocation** | Not enough data | Not enough data | 
| **Log/Shift Notes** | Not enough data | Not enough data | 
| **Staff Scheduling** | Not enough data | Not enough data | 
| **Floor Plans** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 

#### Customer Management

| Feature | Toast | Tock | 
|---|---|---|
| **Loyalty Membership** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Credit Card Filing** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Toast | Tock | 
|---|---|---|
| **Track Inventory** | Not enough data | Not enough data | 
| **Inventory Notifications** | Not enough data | Not enough data | 
| **Product Organization** | Not enough data | Not enough data | 
| **Multilocation Inventory Tracking** | Not enough data | Not enough data | 

#### Integrations

| Feature | Toast | Tock | 
|---|---|---|
| **Accounting Integrations** | Not enough data | Not enough data | 
| **Inventory Management Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Stock Management** | Not enough data | Not enough data | 

#### Analytics

| Feature | Toast | Tock | 
|---|---|---|
| **Sales Tracking** | Not enough data | Not enough data | 
| **Guest Counts** | Not enough data | Not enough data | 
| **End of Day Reports** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Toast | Tock | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Barcode Recognition** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **Restaurant POS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Ordering Automation** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)

**Unique to Toast (5):** [Restaurant Marketing Tools Software](https://www.g2.com/categories/restaurant-marketing-tools), [Retail POS Systems](https://www.g2.com/categories/retail-pos), [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos), [Payroll Software](https://www.g2.com/categories/payroll), [HCM Software](https://www.g2.com/categories/hcm-software)

**Unique to Tock (2):** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations), [Food Delivery Software](https://www.g2.com/categories/food-delivery-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Toast | Tock | 
|---|---|---|
| **Small-Business** | 66.2% | 65.3% | 
| **Mid-Market** | 32.3% | 30.5% | 
| **Enterprise** | 1.5% | 4.2% | 

### By Industry

#### Toast

- **Restaurants:** 51.5%
- **Food & Beverages:** 26.5%
- **Hospitality:** 6.3%
- **Accounting:** 1.8%
- **Financial Services:** 0.9%
- **Food Production:** 0.9%
- **Entertainment:** 0.9%
- **Information Technology and Services:** 0.9%
- **Consumer Goods:** 0.9%
- **Real Estate:** 0.9%
- **Other:** 8.4%

#### Tock

- **Restaurants:** 35.8%
- **Wine and Spirits:** 33.7%
- **Hospitality:** 14.7%
- **Food & Beverages:** 8.4%
- **Food Production:** 2.1%
- **Non-Profit Organization Management:** 1.1%
- **Hospital & Health Care:** 1.1%
- **Events Services:** 1.1%
- **Consumer Services:** 1.1%
- **Biotechnology:** 1.1%

---
## Alternatives

### Alternatives to Toast

- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1211 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (336 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (241 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1310 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (415 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4295 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (324 reviews)
- [Clover](https://www.g2.com/products/clover/reviews) — 3.8/5 stars (108 reviews)
- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Upserve](https://www.g2.com/products/upserve-2019-05-21/reviews) — 4.1/5 stars (90 reviews)

### Alternatives to Tock

- [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) — 4.4/5 stars (284 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1310 reviews)
- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1211 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (336 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (324 reviews)
- [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews)
- [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) — 4.7/5 stars (76 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (241 reviews)

---
## Top Discussions

### Toast

- Title: [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) — 2 comments, 1 upvote
  > **Top comment:** "I would advise against it. They are made for restaurants, and even that isn’t handled very well. "
- Title: [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) — 1 comment, 1 upvote
  > **Top comment:** "Yes"
- Title: [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) — 1 comment, 1 upvote
  > **Top comment:** "You can sit down at home;
- Check to reports & Sales
- Update menus
- Payroll
- Dispute charges or any credit card problem
- Great marketing opportinute"
- Title: [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) — 1 comment, 1 upvote
  > **Top comment:** "yes, and much more. 
they can do inventory, payroll, & martketing
"
- Title: [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) — 1 comment, 1 upvote
  > **Top comment:** "able to handle offline mode. 
This is very important that not many systems can do this. 
(toast is great offline)"

### Tock

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/toast-vs-tock)