# Toast vs Tock Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Toast excels in user experience, particularly with its intuitive interface and features like offline mode, which allows operations to continue even during network outages. Users appreciate how it simplifies payroll management and sales reporting, making it a reliable choice for daily operations.
- **Users say** Tock shines in reservation management, with many praising its efficiency and ease of use for booking and guest communication. The ability for guests to pre-pay for add-ons enhances the dining experience, making it particularly beneficial for restaurants offering unique services like omakase.
- **According to verified reviews** , Toast has a significant edge in overall satisfaction, reflected in its higher G2 Score. Reviewers highlight its comprehensive reporting capabilities, which help businesses analyze menu performance and streamline operations, a feature that many find indispensable.
- **Reviewers mention** that while Tock offers strong guest communication features, it may not match Toast's depth in operational tools. Users have noted that Toast's labor and sales summary reports are crucial for managing multiple entities effectively, showcasing its strength in operational management.
- **G2 reviewers highlight** that Toast's ease of setup and administration is a major advantage, with many users finding the onboarding process straightforward. This contrasts with Tock, where some users feel that while the interface is easy to understand, the overall setup could be more streamlined.
- **Users report** that Toast's support quality is slightly lower than Tock's, with Tock receiving higher marks for customer service. However, Toast's robust feature set and operational efficiency often outweigh this, as users find the platform to be a strong partner in their business endeavors.



| | Toast | Tock | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 369 | 96 | 
| **Largest Market Segment** | Small-Business (66.3% of reviews) | Small-Business (65.3% of reviews) | 
| **Entry Level Price** | Starting at $0.00 Per Month | Starting at $79.00 Per Month | 

---
## Top Pros & Cons

### Toast

Pros:
- Ease of Use (93 reviews)
- Intuitive (33 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Expensive (19 reviews)

### Tock

Pros:
- Communication (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Navigation Issues (1 reviews)
- Not User-Friendly (1 reviews)

---
## Ratings Comparison
| Rating | Toast | Tock | 
|---|---|---|
  | **Meets Requirements** | 8.5 (271 reviews) | 8.3 (93 reviews) | 
  | **Ease of Use** | 8.8 (272 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 8.2 (184 reviews) | 8.0 (75 reviews) | 
  | **Ease of Admin** | 8.5 (161 reviews) | 8.2 (56 reviews) | 
  | **Quality of Support** | 7.8 (261 reviews) | 8.8 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (162 reviews) | 8.8 (55 reviews) | 
  | **Product Direction (% positive)** | 8.3 (261 reviews) | 8.4 (93 reviews) | 

---
## Pricing

### Toast

#### Entry-Level Pricing

Plan: Starter Kit

Price: Starting at $0.00 Per Month

Description: Ideal for small restaurants who need one or two terminals to get up and running.

Key Features:
- Cloud-based point of sale
- Hardware configuration including one terminal
- Real-Time Sales & Menu Reporting

[Browse all 3 editions](https://www.g2.com/products/toast/pricing)

#### Free Trial

No

### Tock

#### Entry-Level Pricing

Plan: Base

Price: Starting at $79.00 Per Month

Description: Waitlist tools to optimize walk-ins. Best for establishments that are walk-in only.

Key Features:
- Walk-in waitlist tools
- Table and guest management
- Events

[Browse all 4 editions](https://www.g2.com/products/tock/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.4/10 | 54 |
| **Tock** | N/A | N/A |

#### Core HR

| Feature | Toast | Tock | 
|---|---|---|
| **Organization Management** | 8.2 (14 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.9 (14 reviews) | Not enough data | 
| **Expense Management** | 8.3 (7 reviews) | Not enough data | 
| **Salary Structures** | 8.0 (11 reviews) | Not enough data | 
| **Compliance** | 9.0 (13 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Toast | Tock | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform

| Feature | Toast | Tock | 
|---|---|---|
| **Customization ** | 7.5 (36 reviews) | Not enough data | 
| **Integration APIs** | 7.3 (28 reviews) | Not enough data | 
| **Internationalization** | 8.1 (25 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (40 reviews) | Not enough data | 
| **Performance** | 7.9 (38 reviews) | Not enough data | 
| **Mobility** | 8.2 (34 reviews) | Not enough data | 
| **Reporting** | 8.1 (40 reviews) | Not enough data | 
| **Dashboards** | 8.1 (37 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.1/10 | 47 |
| **Tock** | N/A | N/A |

#### Employee Self Service

| Feature | Toast | Tock | 
|---|---|---|
| **Web Portal** | 8.4 (38 reviews) | Not enough data | 
| **Benefits Manager** | 7.6 (22 reviews) | Not enough data | 
| **Mobile** | 7.7 (32 reviews) | Not enough data | 

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Payroll Entry** | 8.4 (41 reviews) | Not enough data | 
| **Time Off Accrual** | 8.1 (32 reviews) | Not enough data | 
| **Direct Deposit** | 8.6 (39 reviews) | Not enough data | 
| **Expense Reimbursement** | Feature Not Available | Not enough data | 
| **Pre-tax Deductions** | 8.1 (31 reviews) | Not enough data | 
| **Wage Garnishment** | 7.7 (30 reviews) | Not enough data | 
| **Approvals** | 7.8 (29 reviews) | Not enough data | 
| **Check/W-2 Printing** | 8.4 (37 reviews) | Not enough data | 
| **Check/W-2 Delivery** | 8.5 (36 reviews) | Not enough data | 

#### Taxes

| Feature | Toast | Tock | 
|---|---|---|
| **Tax Calculation** | 8.4 (38 reviews) | Not enough data | 
| **Tax Filing** | 8.2 (32 reviews) | Not enough data | 
| **Automatic Tax Payment** | 8.4 (30 reviews) | Not enough data | 

#### Integration

| Feature | Toast | Tock | 
|---|---|---|
| **API / Integration** | 7.6 (28 reviews) | Not enough data | 
| **Time Tracking Integration** | 8.3 (33 reviews) | Not enough data | 
| **Accounting Integration** | 8.1 (26 reviews) | Not enough data | 
| **Core HR Integration** | 7.5 (25 reviews) | Not enough data | 

#### Platform

| Feature | Toast | Tock | 
|---|---|---|
| **Reporting and Dashboards** | 7.8 (45 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (45 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (45 reviews) | Not enough data | 
| **Scalability** | 8.2 (37 reviews) | Not enough data | 

### Retail POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### POS

| Feature | Toast | Tock | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Barcode Scanning** | Not enough data | Not enough data | 
| **Hardware Integration** | Not enough data | Not enough data | 
| **Price Adjustments** | Not enough data | Not enough data | 
| **Receipts** | Not enough data | Not enough data | 

#### Marketing

| Feature | Toast | Tock | 
|---|---|---|
| **Loyalty Programs** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 

### Restaurant POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 191 |
| **Tock** | N/A | N/A |

#### Administration

| Feature | Toast | Tock | 
|---|---|---|
| **Menu Building** | 8.8 (148 reviews) | Not enough data | 
| **Inventory Management** | 8.0 (88 reviews) | Not enough data | 
| **Employee Scheduling** | 7.6 (71 reviews) | Not enough data | 
| **Accounting** | 8.3 (115 reviews) | Not enough data | 
| **Reporting & Analytics** | 8.7 (157 reviews) | Not enough data | 
| **Loyalty Management** | 8.1 (93 reviews) | Not enough data | 

#### Meal Service

| Feature | Toast | Tock | 
|---|---|---|
| **Payment Gateway** | 8.8 (147 reviews) | Not enough data | 
| **Table Management** | 8.9 (114 reviews) | Not enough data | 
| **Check Adjustment** | 8.7 (147 reviews) | Not enough data | 
| **Kitchen Tickets** | 8.9 (141 reviews) | Not enough data | 
| **Takeout & Delivery** | 8.7 (130 reviews) | Not enough data | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Toast** | 8.5/10 | 94 |
| **Tock** | 7.2/10 | 30 |

#### Platform Basics

| Feature | Toast | Tock | 
|---|---|---|
| **Reporting** | 8.6 (74 reviews) | 7.9 (29 reviews) | 
| **Interoperability** | 8.3 (58 reviews) | 6.8 (30 reviews) | 

#### Back Office

| Feature | Toast | Tock | 
|---|---|---|
| **Accounting** | 8.7 (65 reviews) | 7.1 (29 reviews) | 
| **Employee Management** | 8.1 (71 reviews) | Feature Not Available | 
| **Analytics** | 8.6 (72 reviews) | 7.3 (28 reviews) | 
| **Inventory Management** | 7.8 (45 reviews) | Feature Not Available | 

#### Front of Office

| Feature | Toast | Tock | 
|---|---|---|
| **POS** | 9.2 (81 reviews) | 6.5 (27 reviews) | 
| **Table Management** | 8.7 (62 reviews) | 8.8 (28 reviews) | 
| **Kitchen Ticketing** | 8.8 (76 reviews) | Feature Not Available | 
| **Reservations** | 7.3 (40 reviews) | 9.5 (29 reviews) | 

#### Platform Data

| Feature | Toast | Tock | 
|---|---|---|
| **Dashboard** | 9.0 (72 reviews) | 8.4 (28 reviews) | 

#### Agentic AI - Restaurant Management

| Feature | Toast | Tock | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Toast | Tock | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 3.9 (22 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 3.9 (22 reviews) | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Generative AI

| Feature | Toast | Tock | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Food Delivery

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Restaurant App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Restaurant order management** | Not enough data | Not enough data | 
| **Restaurant general setting** | Not enough data | Not enough data | 
| **Restaurant listings** | Not enough data | Not enough data | 

#### User App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Payment processing ** | Not enough data | Not enough data | 
| **Real-time Order Tracking** | Not enough data | Not enough data | 
| **On-demand Food ordering** | Not enough data | Not enough data | 

#### Delivery App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Driver Management System** | Not enough data | Not enough data | 
| **Driver Earnings and Payments** | Not enough data | Not enough data | 
| **Communication and Scheduling** | Not enough data | Not enough data | 

#### Admin App - Food Delivery

| Feature | Toast | Tock | 
|---|---|---|
| **Customer Support ** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | 
| **Restaurant Onboarding and Management** | Not enough data | Not enough data | 

### Restaurant Reservations

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Agentic AI - Restaurant Reservations

| Feature | Toast | Tock | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Restaurant Marketing Tools

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Customer Data and Insights

| Feature | Toast | Tock | 
|---|---|---|
| **Customer Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Toast | Tock | 
|---|---|---|
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **SMS & Push Notifications** | Not enough data | Not enough data | 

#### Engagement and Retention

| Feature | Toast | Tock | 
|---|---|---|
| **Offers Management** | Not enough data | Not enough data | 
| **Rewards Program** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Integration and Compliance

| Feature | Toast | Tock | 
|---|---|---|
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Compliance and Consent Management** | Not enough data | Not enough data | 

### POS

| Product | Score | Reviews |
|---|---|---|
| **Toast** | N/A | N/A |
| **Tock** | N/A | N/A |

#### Payments

| Feature | Toast | Tock | 
|---|---|---|
| **Credit Card Payments** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **Split Payments** | Not enough data | Not enough data | 
| **Discounts** | Not enough data | Not enough data | 
| **Voided/Refunded Payments** | Not enough data | Not enough data | 
| **Store Credit Allocation** | Not enough data | Not enough data | 
| **Tip Adjustments** | Not enough data | Not enough data | 
| **Offline Payments** | Not enough data | Not enough data | 
| **Multidevice Payment Acceptance** | Not enough data | Not enough data | 
| **Next Day Deposits** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Toast | Tock | 
|---|---|---|
| **Employee Accounts** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Commission Tracking** | Not enough data | Not enough data | 
| **Tab Allocation** | Not enough data | Not enough data | 
| **Log/Shift Notes** | Not enough data | Not enough data | 
| **Staff Scheduling** | Not enough data | Not enough data | 
| **Floor Plans** | Not enough data | Not enough data | 

#### Customer Management

| Feature | Toast | Tock | 
|---|---|---|
| **Loyalty Membership** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Credit Card Filing** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Toast | Tock | 
|---|---|---|
| **Track Inventory** | Not enough data | Not enough data | 
| **Inventory Notifications** | Not enough data | Not enough data | 
| **Product Organization** | Not enough data | Not enough data | 
| **Multilocation Inventory Tracking** | Not enough data | Not enough data | 

#### Integrations

| Feature | Toast | Tock | 
|---|---|---|
| **Accounting Integrations** | Not enough data | Not enough data | 
| **Inventory Management Integrations** | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | 

#### Analytics

| Feature | Toast | Tock | 
|---|---|---|
| **Sales Tracking** | Not enough data | Not enough data | 
| **Guest Counts** | Not enough data | Not enough data | 
| **End of Day Reports** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)

**Unique to Toast (6):** [Restaurant Marketing Tools Software](https://www.g2.com/categories/restaurant-marketing-tools), [Retail POS Systems](https://www.g2.com/categories/retail-pos), [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [HCM Software](https://www.g2.com/categories/hcm-software)

**Unique to Tock (2):** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations), [Food Delivery Software](https://www.g2.com/categories/food-delivery-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Toast | Tock | 
|---|---|---|
| **Small-Business** | 66.3% | 65.3% | 
| **Mid-Market** | 32.2% | 30.5% | 
| **Enterprise** | 1.5% | 4.2% | 

### By Industry

#### Toast

- **Restaurants:** 51.4%
- **Food & Beverages:** 26.6%
- **Hospitality:** 6.3%
- **Accounting:** 1.8%
- **Financial Services:** 0.9%
- **Food Production:** 0.9%
- **Entertainment:** 0.9%
- **Information Technology and Services:** 0.9%
- **Consumer Goods:** 0.9%
- **Real Estate:** 0.9%
- **Other:** 8.5%

#### Tock

- **Restaurants:** 35.8%
- **Wine and Spirits:** 33.7%
- **Hospitality:** 14.7%
- **Food & Beverages:** 8.4%
- **Food Production:** 2.1%
- **Non-Profit Organization Management:** 1.1%
- **Hospital & Health Care:** 1.1%
- **Events Services:** 1.1%
- **Consumer Services:** 1.1%
- **Biotechnology:** 1.1%

---
## Alternatives

### Alternatives to Toast

- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1207 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1259 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (377 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (237 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4217 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6389 reviews)
- [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews)
- [Clover](https://www.g2.com/products/clover/reviews) — 3.9/5 stars (107 reviews)

### Alternatives to Tock

- [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) — 4.4/5 stars (284 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (377 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1259 reviews)
- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1207 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews)
- [SpotOn](https://www.g2.com/products/spoton/reviews) — 4.4/5 stars (237 reviews)
- [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### Toast

- Title: [Is there any way to make toast work in a retail non restaurant](https://www.g2.com/discussions/37361-is-there-any-way-to-make-toast-work-in-a-retail-non-restaurant) — 2 comments, 1 upvote
  > **Top comment:** "I would advise against it. They are made for restaurants, and even that isn’t handled very well. "
- Title: [Does Toast require internet access?](https://www.g2.com/discussions/toast-specific-a075cbe2-630a-41fb-a0f3-0d1b019fd862) — 1 comment, 1 upvote
  > **Top comment:** "Yes"
- Title: [What are the benefits of a cloud based solution?](https://www.g2.com/discussions/cloud-based-software-36ccd898-5b15-4eb0-a71b-de5fc11eb3be) — 1 comment, 1 upvote
  > **Top comment:** "You can sit down at home;
- Check to reports & Sales
- Update menus
- Payroll
- Dispute charges or any credit card problem
- Great marketing opportinute"
- Title: [Is Toast just a point of sale system?](https://www.g2.com/discussions/toast-specific-99b36e8b-a723-484e-ab1e-ab312e30489f) — 1 comment, 1 upvote
  > **Top comment:** "yes, and much more. 
they can do inventory, payroll, & martketing
"
- Title: [What are the most important features to consider when buying a restaurant point of sale system?](https://www.g2.com/discussions/general-pos-f3766029-f7f9-47dc-8aa9-bb9a87b8e277) — 1 comment, 1 upvote
  > **Top comment:** "able to handle offline mode. 
This is very important that not many systems can do this. 
(toast is great offline)"

### Tock

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/toast-vs-tock)