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Compare Surfboard WFM and Verint Workforce Management 
Featured Products
At a Glance
Market Segments
Not enough data
Enterprise (55.0% of reviews)
Entry-Level Pricing
Contact Us 10 Seats Per Year
No pricing available
Surfboard WFM
Star Rating
(3)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plansVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Workforce Management has a solid performance rating of 9.0, but Surfboard WFM excels with a higher rating of 9.4 for Shift Scheduling, indicating that Surfboard offers more robust scheduling capabilities.
- Reviewers mention that while Verint's Agent Self-Service feature scores 8.2, Surfboard WFM shines with a score of 8.9, suggesting that users find Surfboard's self-service options more intuitive and user-friendly.
- G2 users highlight that Verint's Quality of Support is rated at 8.1, which is significantly lower than Surfboard WFM's impressive 9.8, indicating that users feel more supported and valued with Surfboard.
- Users on G2 report that Verint's Ease of Setup is rated at 7.7, while Surfboard WFM boasts a much higher score of 9.5, suggesting that Surfboard is easier to implement and get started with.
- Reviewers say that Verint's Labor Forecasting feature has a score of 8.3, but Surfboard WFM's 8.8 rating indicates a more effective forecasting tool, which is crucial for managing workforce needs accurately.
- Users report that while Verint's Customization options score 7.7, Surfboard WFM offers superior customization capabilities with a score of 8.8, allowing businesses to tailor the software more closely to their specific needs.
Pricing
Entry-Level Pricing
Surfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Verint Workforce Management
No pricing availableFree Trial
Surfboard WFM
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
Not enough data
8.4
94
Ease of Use
Not enough data
8.4
138
Ease of Setup
Not enough data
7.8
89
Ease of Admin
Not enough data
7.9
36
Quality of Support
Not enough data
8.0
90
Has the product been a good partner in doing business?
Not enough data
8.5
36
Product Direction (% positive)
Not enough data
8.0
95
Features by Category
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.3
38
|
Verified
Not enough data
8.2
36
|
Verified
Not enough data
8.4
38
|
Verified
Not enough data
8.0
35
|
Verified
Not enough data
7.5
29
|
Verified
Administration
Not enough data
7.7
34
|
Verified
Not enough data
7.8
36
|
Verified
Not enough data
7.8
36
|
Verified
Not enough data
7.9
37
|
Verified
Not enough data
8.4
37
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Surfboard WFM and Verint Workforce Management are categorized as Workforce Management
Unique Categories
Surfboard WFM is categorized as Employee Scheduling
Verint Workforce Management is categorized as Contact Center Workforce
Reviews
Reviewers' Company Size
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
‐
‐
‐
‐
‐
Other
0%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
Surfboard WFM has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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