[ Surfboa... Reviews ](https://www.g2.com/products/surfboard-wfm/reviews) [ Surfboa... Reviews ](https://www.g2.com/products/surfboard-wfm/reviews) # Surfboard WFM Pricing Overview [Editedit](https://my.g2.com/surfboard-wfm/pricings) ## Surfboard WFM Pricing Key Insights Last updated on Jul 31, 2026 * * * Surfboard WFM offers **3 pricing editions** , with pricing details available directly from the vendor. Review the Surfboard WFM pricing table below to determine which features best align with your requirements. Contact **Dialpad** directly to purchase the software. * * * Starters — Contact Us / 10 Seats Per Year Scalers — Contact Us / 10 Seats Per Year Pro — Contact Us / 10 Seats Per Year \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starters Contact Us 10 Seats Per Year Shift planning and basic reporting - Shift planning - Reporting - Clocking in and out - Time off integration - Timezone management Show More Scalers Contact Us 10 Seats Per Year Intraday scheduling and integrations - Everything in 'Starters' - Intraday scheduling - Slack notifications - Calendar integration - Staffing coverage calculations Show More Pro Contact Us 10 Seats Per Year Forecast powered scheduling and performance reporting - Everything in 'Scalers' - Integrations to ticketing and telephony systems - Forecasting by custom channel - Performance and time-on-task reporting - Dedicated Customer Success Manager - Monthly business review Show More Pricing information for Surfboard WFM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Surfboard WFM must be conducted with the seller. Pricing information was last updated on October 10, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 10% ### Perceived Cost $$$$$ ## Surfboard WFM Pricing FAQs Generated using AI Is Surfboard WFM free, or does it offer a free trial? No. According to G2 data, Surfboard WFM does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. How much does Surfboard WFM cost in 2026? Pricing details for Surfboard WFM are not publicly listed. Users should visit the Dialpad's official pricing page or contact the vendor directly for current pricing information. Who is Surfboard WFM pricing best suited for? Based on Surfboard WFM's pricing structure on G2, the Starters tier suits small support teams needing foundational shift planning and attendance tracking without complex integrations. The Scalers tier fits growing teams managing intraday scheduling across multiple channels, particularly those using Slack and calendar tools for coordination. Surfboard WFM's Pro tier is best suited for mid-to-large customer support operations requiring data-driven forecasting, telephony and ticketing system integrations, and structured vendor engagement through dedicated success management and monthly business reviews. The custom enterprise pricing model reinforces that Surfboard WFM's pricing is designed for organizations with operational complexity rather than individual users or very small teams. What are the key differences between the free and paid versions of Surfboard WFM? Surfboard WFM offers no free tier. Based on Surfboard WFM's pricing structure on G2, the entry point is the Starters tier, which covers shift planning, clocking in and out, time-off integration, and timezone management. Surfboard WFM's higher tiers unlock progressively advanced capabilities: Scalers adds intraday scheduling, Slack notifications, calendar integration, and staffing coverage calculations, while the Pro tier introduces forecasting by custom channel, ticketing and telephony integrations, performance and time-on-task reporting, and dedicated customer success support. All tiers require contacting the vendor for pricing, with no publicly listed rates or free trial noted in G2's pricing data for Surfboard WFM. Is Surfboard WFM considered good value for its pricing? According to G2's pricing data for Surfboard WFM, all three tiers require contacting the vendor for quotes, making direct value assessment dependent on negotiated pricing. Surfboard WFM's Starters tier covers core shift planning and time-off integration, while Scalers adds intraday scheduling and Slack and calendar integrations. The Pro tier delivers forecasting, ticketing and telephony integrations, performance reporting, and a dedicated Customer Success Manager with monthly business reviews — features that signal strong value for operations-focused teams. The custom enterprise pricing model suggests Surfboard WFM's pricing is positioned for teams with specific scale requirements rather than budget-first buyers seeking transparent, fixed-rate plans. ## Top-Rated Alternatives [ ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM") Assembled WFM 4.6/5(187) ](https://www.g2.com/products/assembled-wfm/reviews) [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling") Rippling 4.8/5(13,251) ](https://www.g2.com/products/rippling/reviews) [ View All Alternatives ](https://www.g2.com/products/surfboard-wfm/competitors/alternatives) ## Surfboard WFM Alternatives Pricing The following is a quick overview of editions offered by other [Workforce Management Software](https://www.g2.com/categories/workforce-management) | Product | Price | Features | | --- | --- | --- | | ![Assembled WFM](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png)[Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) Enterprise | Contact Us1 Agent | Team Scheduling Recurring Schedule Templates Google Calendar Integration Slack Integration Time off management Customizable event types Schedule generation Automations Out of the box, tailored forecasting Multi-channel forecasting Manual forecast uploads (API or CSV) Real-time Analytics Schedule analytics Forecast accuracy reporting White-glove onboarding Shared slack channels Team training Dedicated account manager Quarterly business reviews | | ![Connecteam](https://images.g2crowd.com/uploads/product/image/small_square/small_square_48873a1e62e70af369bccaf053a8c9c7/connecteam.png)[Connecteam](https://www.g2.com/products/connecteam/reviews) Small Business | Free10 Users | Everything a small business needs. Up to 10 users. Full access to our most popular features All Hubs are included - Operations, Communications, HR & Skills Everything a small business needs Free for life! | | ![Hubstaff](https://images.g2crowd.com/uploads/product/image/small_square/small_square_08a9c05adf29a812348857463909af65/hubstaff.png)[Hubstaff](https://www.g2.com/products/hubstaff/reviews) Starter | $4.992 user minumum Per Month | Time tracking Timesheets Activity levels Limited screenshots Limited app & URL tracking Limited reports Limited payments Clients & Invoices 2-day email support | Various alternatives pricing & plans Pricing information for the above various Surfboard WFM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Surfboard WFM Pricing Reviews (2) ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Mid-Market (51-1000 emp.) 2/21/2024 "Saved me hours of time - brilliant tool!" 5/5 What do you like best about Dialpad Support? Mostly Surfboard user-friendly scheduling and insights system, which has efficiently replaced and massively improved our old Excel methods. The exceptional customer support Surfboard provides has definitely enhanced our experience and made integration with our systems seamless. We also value the platform's flexibility and continuous improvements, which significantly streamline our complex operational processes. Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? We've faced a couple of minor challenges with Surfboard, including occasional glitches and missing features. However, these issues are usually promptly addressed by their responsive team, underscoring a minor area of improvement in an otherwise valuable tool. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Surfboard has significantly streamlined our scheduling process, replacing cumbersome Excel spreadsheets with an efficient, user-friendly system. This change has boosted our productivity and reduced the time spent on managing schedules. The clear interface and excellent customer support have further eased the transition, enhancing our operational efficiency and overall satisfaction within the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Mid-Market (51-1000 emp.) 11/20/2023 "Very nearly the complete package, and already better to use than the rest!" 4.5/5 What do you like best about Dialpad Support? Surfboard has enabled us to be much clearer and fairer with our scheduling for our frontline executives, the clean, fresh GUI is a far cry from others on the market that concentrate on the unimportant things, and not on what really matters for the end user. Onboarding was a breeze - I completed it within a few days and had set up every integration we needed within seconds. Yes - there are things that can be improved with Surfboard, but the same can be said about the big players who have been in the market for years. Surfboard staff are very open to critique and are quick to explain any features that are due to be expanded and/or developed. The use of Slack channels means conversations are quick and you feel like you are getting somewhere when you ask about a bug/problem/improvement. Improvements are rolling out all the time, and you have the opportunity to have a say in how things look and feel Review collected by and hosted on G2.com. What do you dislike about Dialpad Support? It is still in its early days as a piece of contact centre software - and that does bring some very slight drawbacks, with features that are not yet available - however, that being said - we moved from one of the 'big guns' to Surfboard, and I think that shows our confidence in the product and its continual development. Review collected by and hosted on G2.com. What problems is Dialpad Support solving and how is that benefiting you? Our key problem was clarity of rosters and buy-in from our frontline teams, surfboard with it's great GUI allows us to give our teams the best user experience possible Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Surfboard WFM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5(187) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-surfboard-wfm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9f77b5b028a6ed312ab738321ade9dfc/zendesk-for-employee-service.jpeg "Product Avatar Image") Zendesk for Employee Service 4.5/5(108) [ Compare Now ](https://www.g2.com/compare/surfboard-wfm-vs-zendesk-for-employee-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Product Avatar Image") Playvox WFM 4.7/5(129) [ Compare Now ](https://www.g2.com/compare/playvox-wfm-vs-surfboard-wfm) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Employee Scheduling](https://www.g2.com/categories/employee-scheduling-software) ##### Explore More [How does web client acceleration benefit geographically distributed global user bases?](https://www.g2.com/discussions/how-does-web-client-acceleration-benefit-geographically-distributed-global-user-bases)[Which punch list tools track resolution status and accountability across trades?](https://www.g2.com/discussions/which-punch-list-tools-track-resolution-status-and-accountability-across-trades)[What is the top-rated incident response platform for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-incident-response-platform-for-large-enterprises) [Is Accenture worth it for Adobe consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-adobe-consulting-services)[Xcode vs Genymotion for a mobile team comparing mobile app debugging platforms that need to cover both iOS and Android from a single setup: which is worth building the cross-platform testing workflow around?](https://www.g2.com/discussions/xcode-vs-genymotion-for-a-mobile-team-comparing-mobile-app-debugging-platforms-that-need-to-cover-both-ios-and-android-from-a-single-setup-which-is-worth-building-the-cross-platform-testing-workflow-around)[PR Firms in Dallas](https://www.g2.com/categories/pr-firms/locations/dallas-tx-us) [Show MoreShow Less](javascript:void(0);)