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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
No pricing available
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSinch
Star Rating
(33)3.9 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SinchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sinch's "Ease of Setup" is rated at 6.7, which indicates a more challenging onboarding experience compared to Sendbird's impressive score of 9.0. Reviewers mention that Sendbird's setup process is straightforward and user-friendly, making it easier for teams to get started quickly.
- Reviewers mention that Sendbird excels in "Quality of Support" with a score of 9.3, while Sinch lags behind at 6.8. Users on G2 highlight Sendbird's responsive customer service and comprehensive documentation as key factors in their positive experiences.
- G2 users report that Sinch's "Campaigns" features, such as "Customize" and "Segmentation," score 8.5 and 8.3 respectively, but they feel that Sendbird's overall functionality in this area, particularly with "Triggered Notifications" rated at 7.9, offers a more robust solution for targeted marketing efforts.
- Users say that Sendbird's "API Call Speed" is rated at 8.9, which is superior to Sinch's 8.1. Reviewers mention that this faster response time enhances the overall user experience, especially for applications requiring real-time communication.
- Reviewers mention that Sendbird's "Community Support" score of 8.2 significantly outperforms Sinch's low score of 5.0. Users on G2 appreciate the active community forums and resources available for troubleshooting and best practices with Sendbird.
- Users report that Sinch's "Data Security" is rated at 9.4, which is commendable, but Sendbird's overall reliability and security measures are highlighted as a strong point, with users feeling more confident in Sendbird's compliance with regulations and data protection standards.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Sinch
No pricing availableFree Trial
Sendbird
Free Trial is available
Sinch
Free Trial is available
Ratings
Meets Requirements
9.1
102
7.6
23
Ease of Use
9.2
106
7.7
25
Ease of Setup
9.0
92
6.7
20
Ease of Admin
9.1
58
6.7
16
Quality of Support
9.2
102
6.9
25
Has the product been a good partner in doing business?
9.1
57
6.8
17
Product Direction (% positive)
9.1
104
7.2
21
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
7.1
11
8.7
68
7.6
11
8.6
64
6.7
10
Support
8.4
67
6.7
11
8.1
65
5.0
10
9.0
67
6.2
11
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
Automation
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
Autonomy
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Sinch are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Sinch is categorized as Phone Verification, SAP Store, RCS Business Messaging, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Computer Software
19.4%
Telecommunications
16.1%
Information Technology and Services
16.1%
Retail
6.5%
Non-Profit Organization Management
6.5%
Other
35.5%
Discussions
Sendbird has no discussions with answers
Sinch has no discussions with answers
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