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Compare Salesforce Service Cloud Software and Zenarate 
Featured Products
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (51.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,187)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansZenarate
Star Rating
(33)4.9 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZenarateSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zenarate. Users appreciate its extensive features, such as the ability to create work orders directly within the dashboard and easily integrate with other software, making it a robust choice for customer service teams.
- Users say that Zenarate shines in training and development, particularly with its AI Coach feature, which has transformed training programs by reducing time and providing realistic practice scenarios. This hands-on approach is highly valued in call center environments, where effective training is crucial.
- Reviewers mention that Salesforce Service Cloud offers a quick implementation process, with many users highlighting its intuitive onboarding wizard. This ease of setup allows teams to integrate their existing workflows smoothly, which is a significant advantage for businesses looking to minimize downtime.
- According to verified reviews, Zenarate stands out for its exceptional support quality, with users praising the team's responsiveness and commitment to continuous innovation. This collaborative approach has led to steady investments in new features, enhancing the overall user experience.
- G2 reviewers note that while Salesforce Service Cloud has a wealth of features, some users find it challenging to match their specific workflow needs, indicating potential configuration hurdles. In contrast, Zenarate's focus on user-friendly design and realistic training scenarios seems to resonate well with its audience.
- Users highlight that Salesforce Service Cloud's AI capabilities, such as suggesting follow-up reminders and emails, significantly enhance customer service efficiency. However, Zenarate's on-demand availability for training is a critical component that many users find indispensable for their call center operations.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Zenarate
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Zenarate
No trial information availableRatings
Meets Requirements
8.6
2,777
9.2
25
Ease of Use
8.4
5,357
9.3
26
Ease of Setup
7.9
4,113
9.2
21
Ease of Admin
8.2
1,533
9.1
19
Quality of Support
8.3
2,557
9.9
26
Has the product been a good partner in doing business?
8.7
1,514
9.9
20
Product Direction (% positive)
8.3
2,737
9.4
21
Features by Category
Ticket and Case Management
8.5
1208
|
Verified
Not enough data
8.4
1204
|
Verified
Not enough data
8.3
1239
|
Verified
Not enough data
8.3
1156
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1037
|
Verified
Not enough data
Generative AI
7.6
178
Not enough data
7.6
177
Not enough data
Agentic AI - Help Desk
8.2
54
Not enough data
8.3
55
Not enough data
8.2
56
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1207
|
Verified
Not enough data
8.1
849
Not enough data
8.0
807
|
Verified
Not enough data
8.1
766
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
693
|
Verified
Not enough data
8.3
612
|
Verified
Not enough data
8.2
1147
|
Verified
Not enough data
8.2
1165
|
Verified
Not enough data
Administration
8.8
228
Not enough data
8.8
227
Not enough data
8.6
224
Not enough data
Knowledge Management
8.7
219
Not enough data
8.5
211
Not enough data
8.4
209
Not enough data
Compliance
8.7
227
Not enough data
8.7
224
Not enough data
8.6
224
Not enough data
8.6
221
Not enough data
Customer Support
8.1
210
Not enough data
8.2
203
Not enough data
8.0
192
Not enough data
Data Security
8.6
216
Not enough data
8.7
217
Not enough data
9.0
218
Not enough data
9.1
218
Not enough data
Administration
8.6
209
Not enough data
8.8
210
Not enough data
8.9
214
Not enough data
Generative AI
7.5
148
Not enough data
Channels
8.5
120
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
114
Not enough data
8.0
115
Not enough data
8.2
117
Not enough data
8.4
117
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.7
69
8.9
12
8.7
66
9.2
12
8.7
68
8.3
13
Engagement
8.8
67
9.2
12
8.8
67
8.5
13
8.8
67
9.4
13
Performance
8.7
67
9.2
11
8.8
67
9.6
12
Generative AI
7.7
58
Not enough data
7.9
59
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Course Authoring
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
8.1
8
Not enough data
9.4
9
Not enough data
8.5
9
Course Management
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.6
8
Not enough data
9.8
8
Platform
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
9.4
8
Onboarding
Not enough data
9.4
9
Not enough data
9.5
10
Not enough data
9.6
9
Generative AI
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
103
Not enough data
Support Automation
8.2
101
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
143
Not enough data
7.9
138
Not enough data
8.2
138
Not enough data
Automation
8.2
141
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Artificial Intelligence
7.6
136
Not enough data
7.6
136
Not enough data
7.3
133
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
322
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
228
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
53
Not enough data
8.0(won by default)
53
Not enough data
Process
8.6(won by default)
243
Not enough data
8.6(won by default)
263
Not enough data
8.3(won by default)
224
Not enough data
Channels
8.8(won by default)
272
Not enough data
8.4(won by default)
247
Not enough data
8.5(won by default)
230
Not enough data
8.6(won by default)
231
Not enough data
8.6(won by default)
213
Not enough data
Insight
8.6(won by default)
229
Not enough data
8.8(won by default)
264
Not enough data
8.5(won by default)
203
Not enough data
8.7(won by default)
251
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Zenarate are categorized as Contact Center Quality Assurance
Unique Categories
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Zenarate is categorized as Sales Training and Onboarding
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zenarate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.8%
Other
63.8%
Financial Services
39.4%
Banking
36.4%
Insurance
6.1%
Automotive
6.1%
Telecommunications
3.0%
Other
9.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Zenarate has no discussions with answers
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