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Zenarate Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Zenarate Media

Zenarate Demo - Software Simulation
AI conversations can be delivered at the same time as fully interactive software simulations, replacing the need for a training environment. Our unique approach to authoring lets you simulate any system using templates and smart libraries to build fast and keep pace with inevitable changes. ...
Zenarate Demo - Dynamic Simulation
Dynamic simulations allow team members to practice a lifelike scenario before ever talking to an actual customer. Dynamic simulations can be done via voice, chat, and using video avatars in order to simulate experiences your agents may face.
Zenarate Demo - Manager Dashboard
Arm managers with insights on team skills and what to coach. Manager dashboards show human + AI agent performance in one view, enabling leaders to focus limited time on the topics that matter most as they help a hybrid workforce create amazing customer experiences.
Zenarate Demo - AI Agent Conversation Analysis
We offer both automated and configurable guardrails to ensure safe, secure, and appropriate agent behaviors. Zenarate's Analyze AutoQA solution also makes it easy to evaluate AI Agent performance alongside human team members.
Zenarate Demo - AI Agent Builder
Build and configure AI agents in a way that reflects how your best people operate. Map conversations visually, refine behavior in context, and apply tone, policy, and escalation guardrails with clarity and control—no technical expertise required.
Zenarate is the world's leading AI simulation platform for frontline teams, creating realistic training experiences with conversation and software simulations, personalized coaching, and KPI-based performance insights—all powered by AI.
Play Zenarate Video
Zenarate is the world's leading AI simulation platform for frontline teams, creating realistic training experiences with conversation and software simulations, personalized coaching, and KPI-based performance insights—all powered by AI.
See how USAA revolutionized their call center training approach using Zenarate's AI-powered learning and performance platform.
Play Zenarate Video
See how USAA revolutionized their call center training approach using Zenarate's AI-powered learning and performance platform.
See how ResultsCX revolutionized their healthcare call center training approach using Zenarate's innovative AI simulation platform.
Play Zenarate Video
See how ResultsCX revolutionized their healthcare call center training approach using Zenarate's innovative AI simulation platform.
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Zenarate Reviews (33)

Reviews

Zenarate Reviews (33)

4.9
33 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and realistic simulations, which foster a supportive learning environment. Many appreciate how it builds confidence and accelerates skill development, making training more effective. A common limitation noted is the occasional lack of flexibility in the AI's responses, which can restrict the natural flow of learning.

Pros & Cons

Generated from real user reviews
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EW
Global Director, Commercial Learning and Development
Enterprise (> 1000 emp.)
"An innovative, user-friendly platform that builds real confidence."
What do you like best about Zenarate?

Zenerate is incredibly easy to work with. The team is responsive, collaborative, and focused on continuous innovation. Since adopting the platform, we've seen steady investment in new features and technology. The stories are realistic and engaging, and our team members are gaining confidence in their skills after using them. It's made a huge difference in our team's readiness. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

So far, we haven't experienced any major downsides. Like any AI-driven tool. there's a learning curve in the beginning, but the team has been great at supporting us through it. Review collected by and hosted on G2.com.

CS
Manager, Colleague Capabilities
Enterprise (> 1000 emp.)
"Dynamic Training & Practice Experience"
What do you like best about Zenarate?

I love that this platform removes the element of feeling self-conscious about practice and developing new skills. It's not often that a learning environment can be created where it's safe to struggle and learn from your experiences to become more confident. The team at Zenarate are so quick to action things and easy to work with. They are always available for questions and willing to share helpful recommendations. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

In the current state, it's not very helpful for tenured colleagues who may not need the full support of practice in a Guided and Unguided format. It would be more impactful if the AI Coach customized it's language to provide detailed and specific feedback for the learner on where they are going wrong. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise (> 1000 emp.)
"Incredible Team, Fantastic Support!"
What do you like best about Zenarate?

The Zenarate platform allows us to deliver dynamic, realistic simulations that not only accelerate learning for our tenured and new hire learning, but also create a safe space for skill development and confidence building. We love the new Canvas Builder, Scorecard, and Analyzer features as well and are very eager to begin implementation. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

It's been a great experience. I cannot think of anything at this time. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Enterprise (> 1000 emp.)
"Game Changer!"
What do you like best about Zenarate?

Zenarate AI Coach has been a game-changer for our training programs at USAA. Since implementing the simulator, we've seen a significant reduction in training time while giving our users a hands-on, realistic way to practice and learn through AI-driven and coached simulations. The platform is intuitive and effective, helping our teams build confidence and skill in a safe, supportive environment. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

While Zenarate AI Coach has brought clear value to our training programs at USAA, there are a few areas where we’ve seen room for improvement. Some of the simulations can feel a bit linear, which occasionally limits the flexibility of conversations. We understand this is partly by design to ensure consistency, but it can sometimes restrict the natural flow of learning.

Additionally, the system occasionally struggles to recognize certain utterances, leading to errors or misinterpretations. That said, we’ve seen steady improvements in this area, and the Zenarate team has been proactive in addressing these issues.

With the introduction of their new GenAI Simulator, we’re optimistic that many of these limitations will soon be a thing of the past. The evolution of their technology shows real promise, and we’re excited to see how it continues to enhance the learning experience. Review collected by and hosted on G2.com.

Brooke C.
BC
Business Change Director
Enterprise (> 1000 emp.)
"Cutting Edge Coaching Tool"
What do you like best about Zenarate?

The on-demand availability is a critical component for our call centers and training environment. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

I wish the AI Coach was a little more flexible in responses. You only get what you program. However, we're hopeful this improves with the new AI generated personas recently introduced to the Zenarate platform. Review collected by and hosted on G2.com.

jefferson m.
JM
Intérprete médico
Mid-Market (51-1000 emp.)
"Great Tool for Learning!"
What do you like best about Zenarate?

I’ve been using Zenarate AI Coach for a few months, and I like it. The platform is easy to use, and the AI gives helpful feedback. I can practice at my own pace, which is great. Overall, it’s improved my skills a lot. I recommend it! Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

N there are a few things I think could be better. Sometimes the AI doesn’t fully understand my questions, which can be frustrating. Additionally, I wish there were more diverse practice scenarios to choose from. Overall, it’s a good tool, but these improvements would make it even better! Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Small-Business (50 or fewer emp.)
"Amazing for training"
What do you like best about Zenarate?

It has helped our agency tremendously by training the staff. The AI implementation to train our staff with calls and real-life scenarios has also worked wonders. They all feel very comfortable coming back to these scenarios. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

It has been amazing and we don't feel like anything major is missing. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Zenarate fast-tracks time to competency, aids in scalability, and enhances the learner's experience."
What do you like best about Zenarate?

What I like most is the ability is gives audiences to practice on their own without the fear of breaking something, messing up, or being nervous in front of their peers. It not only serves as a great initial training tool, but is fantastic for continued education and continuous up-skilling. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

Some of the opportunities I've experienced have since been resolved based on the dedicated attention, care, and focus of the customer support team. These areas centered around UI/UX and reporting. The tool has evolved a lot since the original implementation, but I'd still like to see a stronger push on improving the overall UI/UX. Review collected by and hosted on G2.com.

Mark W.
MW
Training Manager
Mid-Market (51-1000 emp.)
"Zenarate is an absolute game changer for any call center operation."
What do you like best about Zenarate?

Zenarate continues to improve their product based off the needs of their customers. The Zenarate Team is fantastic and easy to work with. The program works better than expected. Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

I'm still looking for a downside. If I think of anything, I'll let you know. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Enterprise (> 1000 emp.)
"Zenarate has bridged the gap for our new hires between instructor led training and taking live calls"
What do you like best about Zenarate?

There are many things our team likes about Zenarate, but a few of my favorites include the following:

- Customized reporting

- Real-time coaching

- Customizable content

- No integration is needed between systems Review collected by and hosted on G2.com.

What do you dislike about Zenarate?

The only downside of the fast-paced call center industry and having the ability to create unlimited and customizable content is the time and effort it takes to maintain content. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

7 months

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Zenarate Features
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Calibration
Reports
Feedback
Dashboards
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Integrations
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