Zenarate Reviews & Product Details

Zenerate is incredibly easy to work with. The team is responsive, collaborative, and focused on continuous innovation. Since adopting the platform, we've seen steady investment in new features and technology. The stories are realistic and engaging, and our team members are gaining confidence in their skills after using them. It's made a huge difference in our team's readiness. Review collected by and hosted on G2.com.

So far, we haven't experienced any major downsides. Like any AI-driven tool. there's a learning curve in the beginning, but the team has been great at supporting us through it. Review collected by and hosted on G2.com.

I love that this platform removes the element of feeling self-conscious about practice and developing new skills. It's not often that a learning environment can be created where it's safe to struggle and learn from your experiences to become more confident. The team at Zenarate are so quick to action things and easy to work with. They are always available for questions and willing to share helpful recommendations. Review collected by and hosted on G2.com.

In the current state, it's not very helpful for tenured colleagues who may not need the full support of practice in a Guided and Unguided format. It would be more impactful if the AI Coach customized it's language to provide detailed and specific feedback for the learner on where they are going wrong. Review collected by and hosted on G2.com.

The Zenarate platform allows us to deliver dynamic, realistic simulations that not only accelerate learning for our tenured and new hire learning, but also create a safe space for skill development and confidence building. We love the new Canvas Builder, Scorecard, and Analyzer features as well and are very eager to begin implementation. Review collected by and hosted on G2.com.

It's been a great experience. I cannot think of anything at this time. Review collected by and hosted on G2.com.

Zenarate AI Coach has been a game-changer for our training programs at USAA. Since implementing the simulator, we've seen a significant reduction in training time while giving our users a hands-on, realistic way to practice and learn through AI-driven and coached simulations. The platform is intuitive and effective, helping our teams build confidence and skill in a safe, supportive environment. Review collected by and hosted on G2.com.

While Zenarate AI Coach has brought clear value to our training programs at USAA, there are a few areas where we’ve seen room for improvement. Some of the simulations can feel a bit linear, which occasionally limits the flexibility of conversations. We understand this is partly by design to ensure consistency, but it can sometimes restrict the natural flow of learning.

Additionally, the system occasionally struggles to recognize certain utterances, leading to errors or misinterpretations. That said, we’ve seen steady improvements in this area, and the Zenarate team has been proactive in addressing these issues.

With the introduction of their new GenAI Simulator, we’re optimistic that many of these limitations will soon be a thing of the past. The evolution of their technology shows real promise, and we’re excited to see how it continues to enhance the learning experience. Review collected by and hosted on G2.com.

The on-demand availability is a critical component for our call centers and training environment. Review collected by and hosted on G2.com.

I wish the AI Coach was a little more flexible in responses. You only get what you program. However, we're hopeful this improves with the new AI generated personas recently introduced to the Zenarate platform. Review collected by and hosted on G2.com.

I’ve been using Zenarate AI Coach for a few months, and I like it. The platform is easy to use, and the AI gives helpful feedback. I can practice at my own pace, which is great. Overall, it’s improved my skills a lot. I recommend it! Review collected by and hosted on G2.com.

N there are a few things I think could be better. Sometimes the AI doesn’t fully understand my questions, which can be frustrating. Additionally, I wish there were more diverse practice scenarios to choose from. Overall, it’s a good tool, but these improvements would make it even better! Review collected by and hosted on G2.com.

It has helped our agency tremendously by training the staff. The AI implementation to train our staff with calls and real-life scenarios has also worked wonders. They all feel very comfortable coming back to these scenarios. Review collected by and hosted on G2.com.

It has been amazing and we don't feel like anything major is missing. Review collected by and hosted on G2.com.

What I like most is the ability is gives audiences to practice on their own without the fear of breaking something, messing up, or being nervous in front of their peers. It not only serves as a great initial training tool, but is fantastic for continued education and continuous up-skilling. Review collected by and hosted on G2.com.

Some of the opportunities I've experienced have since been resolved based on the dedicated attention, care, and focus of the customer support team. These areas centered around UI/UX and reporting. The tool has evolved a lot since the original implementation, but I'd still like to see a stronger push on improving the overall UI/UX. Review collected by and hosted on G2.com.

Zenarate continues to improve their product based off the needs of their customers. The Zenarate Team is fantastic and easy to work with. The program works better than expected. Review collected by and hosted on G2.com.

I'm still looking for a downside. If I think of anything, I'll let you know. Review collected by and hosted on G2.com.

There are many things our team likes about Zenarate, but a few of my favorites include the following:

- Customized reporting

- Real-time coaching

- Customizable content

- No integration is needed between systems Review collected by and hosted on G2.com.

The only downside of the fast-paced call center industry and having the ability to create unlimited and customizable content is the time and effort it takes to maintain content. Review collected by and hosted on G2.com.