Compare Salesforce Service Cloud Software and Zenarate 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (51.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,277)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansZenarate
Star Rating
(33)4.9 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZenarateSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a high G2 Score that reflects its robust features and flexibility. Users appreciate its ability to adapt to various business needs, with one reviewer noting, "Flexibility to build, adapt or adjust everything to our company to all the present and future needs."
- Users say that Zenarate stands out for its innovative training solutions, particularly the AI Coach, which has significantly reduced training time while providing a realistic learning environment. One user highlighted, "Zenarate AI Coach has been a game-changer for our training programs," showcasing its effectiveness in enhancing training efficiency.
- Reviewers mention that Salesforce Service Cloud offers a user-friendly interface that makes onboarding seamless. Many users find it easy to navigate, stating, "It has a very user-friendly interface, and it doesn’t take any time to get used to," which is crucial for teams looking to minimize downtime during implementation.
- According to verified reviews, Zenarate is praised for its exceptional support and responsiveness. Users describe the team as "incredibly easy to work with," emphasizing their commitment to continuous innovation and collaboration, which can be a significant advantage for organizations needing ongoing assistance.
- G2 reviewers highlight that while Salesforce Service Cloud has a wealth of features, some users have experienced challenges with configuration to meet specific workflows. This feedback suggests that while the platform is powerful, it may require a steeper learning curve for some teams.
- Users report that Zenarate's on-demand availability is a critical asset for call centers, allowing for flexible training schedules. One reviewer noted, "The on-demand availability is a critical component for our call centers and training environment," indicating its suitability for dynamic operational needs.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Zenarate
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Zenarate
No trial information availableRatings
Meets Requirements
8.6
2,824
9.2
25
Ease of Use
8.4
5,418
9.3
26
Ease of Setup
7.9
4,173
9.2
21
Ease of Admin
8.2
1,553
9.1
19
Quality of Support
8.3
2,600
9.9
26
Has the product been a good partner in doing business?
8.7
1,533
9.9
20
Product Direction (% positive)
8.3
2,773
9.4
21
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1216
|
Verified
Not enough data
8.3
1256
|
Verified
Not enough data
8.3
1170
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1053
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.4
68
Not enough data
8.5
62
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
857
Not enough data
8.0
809
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
629
|
Verified
Not enough data
8.2
1152
|
Verified
Not enough data
8.2
1172
|
Verified
Not enough data
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
125
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
8.9
12
8.7
67
9.2
12
8.7
69
8.3
13
Engagement
8.8
68
9.2
12
8.8
68
8.5
13
8.8
68
9.4
13
Performance
8.7
69
9.2
11
8.8
69
9.6
12
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Course Authoring
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
8.1
8
Not enough data
9.4
9
Not enough data
8.5
9
Course Management
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.6
8
Not enough data
9.8
8
Platform
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
9.4
8
Onboarding
Not enough data
9.4
9
Not enough data
9.5
10
Not enough data
9.6
9
Generative AI
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
56
Not enough data
7.4
56
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
57
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
105
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
101
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Customer Support
8.3
144
Not enough data
7.9
140
Not enough data
8.2
139
Not enough data
Automation
8.2
147
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
136
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
594
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Zenarate are categorized as Contact Center Quality Assurance
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Zenarate is categorized as Sales Training and Onboarding
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zenarate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Financial Services
39.4%
Banking
36.4%
Insurance
6.1%
Automotive
6.1%
Telecommunications
3.0%
Other
9.1%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Zenarate has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
