Compare Agentforce Field Service (formerly Salesforce Field Service) and Raken 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansRaken
Star Rating
(101)4.6 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about RakenSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Raken. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance productivity.
- Users say that Raken shines in its simplicity and ease of use, particularly for creating daily reports and custom forms. Reviewers highlight how it allows teams to easily document project data, including photos and comments, making it a valuable tool for job organization.
- According to verified reviews, Salesforce Field Service offers a more comprehensive solution for mid-market businesses, with features that integrate seamlessly with the Salesforce platform. Users find that having all important information in one location greatly improves planning and dispatching.
- Reviewers mention that Raken is particularly beneficial for small businesses, with its user-friendly interface allowing crews to quickly adapt. The app's ability to streamline daily reports and safety protocols is frequently praised, making it a time-saving tool for field teams.
- G2 reviewers highlight that Salesforce Field Service, while powerful, may require a steeper learning curve for new users compared to Raken. Some users have noted challenges with configuration, which can impact initial setup and ongoing administration.
- Users report that Raken's support quality is commendable, with many appreciating the responsiveness and helpfulness of the support team. This contrasts with Salesforce Field Service, where some users have expressed a desire for more robust support options, despite its overall higher satisfaction ratings.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Raken
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableRaken
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.9
79
Ease of Use
8.4
739
9.3
80
Ease of Setup
7.8
606
9.3
51
Ease of Admin
8.3
170
9.0
46
Quality of Support
8.6
339
9.2
74
Has the product been a good partner in doing business?
8.7
163
9.3
47
Product Direction (% positive)
9.0
342
9.4
76
Features by Category
Field Management
Not enough data
9.4
42
Not enough data
8.8
40
Not enough data
9.3
39
Not enough data
9.2
33
Not enough data
8.5
34
Asset Management
Not enough data
8.5
34
Not enough data
9.0
35
Not enough data
9.5
38
Not enough data
9.2
39
Workplace Safety Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Operational Safety Management
Not enough data
7.0
5
Not enough data
9.0
5
Not enough data
7.0
5
Not enough data
9.3
5
Logistical Safety Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Task Management
Not enough data
7.3
20
Not enough data
7.2
19
Not enough data
8.0
20
Not enough data
9.1
21
Not enough data
9.0
21
Not enough data
8.9
21
Site Management
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
9.0
21
Not enough data
9.0
21
Not enough data
8.4
20
Not enough data
9.2
21
Not enough data
7.4
20
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
Feature Not Available
8.6
270
Feature Not Available
8.6
276
9.3
14
8.4
268
Feature Not Available
On the Job
Feature Not Available
Feature Not Available
8.5
273
9.2
15
Feature Not Available
Feature Not Available
8.5
274
7.4
14
8.4
226
Feature Not Available
After the Job
8.6
278
9.6
17
8.6
272
9.0
16
8.2
226
Feature Not Available
8.7
227
7.8
10
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Autodesk Construction Cloud Integration PartnersHide 3 FeaturesShow 3 Features
Not enough data
Not enough data
Agentic AI - Autodesk Construction Cloud Integration Partners
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Raken are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Raken is categorized as Jobsite Management, Autodesk Construction Cloud Integration Partners, Construction Project Management, and Construction Risk Assessment Software
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Raken
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
85.4%
Utilities
2.1%
Government Administration
2.1%
Civil Engineering
2.1%
Consulting
1.0%
Other
7.3%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Where does Raken fall on the scale of construction management solutions?
2 Comments
Official Response from Raken
Raken is a construction management solution that connects the field and the office. While focusing primarily on field workflows, Raken makes daily reporting,...Read more
Does Raken have any integrations?
1 Comment
Official Response from Raken
Yes, we integrate with the following software:
-Procore
-Trimble
-Egnyte
-Google Drive
-Box
-Dropbox
-One Drive
-Autodesk BIM 360Read more
How often are new features added to Raken?
1 Comment
Official Response from Raken
We are always working on new features, updates, and improvements to Raken. Our product offerings are always growing with the intention of being the only tool...Read more
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