# Agentforce Field Service (formerly Salesforce Field Service) vs Raken Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its **autonomous dispatch and triage capabilities** that allow the software to proactively address issues before human intervention is needed. This feature significantly enhances efficiency in managing field operations.
- **Users say** Raken shines in its user-friendly interface, making it easy to gather and manage project data such as daily reports and photos. Reviewers appreciate how it consolidates multiple management tools into one platform, streamlining their workflow and improving communication among team members.
- **According to verified reviews** , Agentforce Field Service has a strong reputation for quality support, with users noting that it has greatly improved their operational management and customer service. This level of support is crucial for businesses looking to enhance their field service capabilities.
- **Reviewers mention** that Raken offers a high level of ease in setup and administration, making it particularly appealing for small businesses. Users have expressed satisfaction with its ability to upload and share company forms easily, which simplifies information dissemination among workers.
- **G2 reviewers highlight** that while Agentforce Field Service has a slightly lower ease of use rating compared to Raken, it compensates with its robust features that cater to mid-market needs. Users have noted that it effectively eliminates inconsistencies in operations, which is vital for larger teams.
- **Users report** that Raken's analytics and reporting features are highly rated, allowing teams to track project progress and performance effectively. This capability is particularly beneficial for small businesses that need to monitor multiple projects simultaneously and ensure accountability.



| | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,047 | 107 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (59.2% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Raken

Pros:
- Ease of Use (11 reviews)
- Customer Support (7 reviews)

Cons:
- Missing Features (5 reviews)
- Difficult Navigation (3 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.9 (84 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.3 (85 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.3 (56 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.0 (47 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.2 (79 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.3 (48 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.4 (81 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Raken

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Jobsite Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Raken** | 9.1/10 | 47 |

#### Field Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Field Collaboration** | Not enough data | 9.4 (44 reviews) | 
| **Field Coordination** | Not enough data | 8.9 (41 reviews) | 
| **Safety Compliance** | Not enough data | 9.3 (40 reviews) | 
| **Field Communication** | Not enough data | 9.3 (35 reviews) | 
| **Workforce Scheduling** | Not enough data | 8.5 (34 reviews) | 

#### Asset Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Resource Management** | Not enough data | 8.5 (34 reviews) | 
| **Timesheets** | Not enough data | 9.0 (37 reviews) | 
| **Visual Project Tracking** | Not enough data | 9.5 (39 reviews) | 
| **Reporting** | Not enough data | 9.2 (40 reviews) | 

### Construction Risk Assessment Software

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Raken** | 8.8/10 | 5 |

#### Workplace Safety Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Workplace Incident Tracking** | Not enough data | 9.3 (5 reviews) | 
| **Training and Certifications** | Not enough data | 9.0 (5 reviews) | 
| **Photo Documentation** | Not enough data | 9.7 (5 reviews) | 
| **Safety Management** | Not enough data | 9.3 (5 reviews) | 

#### Operational Safety Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **IoT Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Reporting and Dashboards** | Not enough data | 9.0 (5 reviews) | 
| **Predictive Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Risk Management** | Not enough data | 9.3 (5 reviews) | 

#### Logistical Safety Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Mobile Technology** | Not enough data | 9.3 (5 reviews) | 
| **Prequalification Integration** | Not enough data | 9.0 (5 reviews) | 
| **Regulation Compliance** | Not enough data | 8.7 (5 reviews) | 
| **Project Management Integration** | Not enough data | 9.0 (5 reviews) | 

### Construction Project Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Raken** | 8.4/10 | 21 |

#### Task Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Construction Accounting Tool Integrations** | Not enough data | 7.3 (20 reviews) | 
| **Construction Estimating Tool Integration** | Not enough data | 7.2 (19 reviews) | 
| **Construction Workforce Management Tool Integration** | Not enough data | 8.0 (20 reviews) | 
| **Project Tracking** | Not enough data | 9.1 (21 reviews) | 
| **Information Management** | Not enough data | 9.0 (21 reviews) | 
| **Communication and Collaboration** | Not enough data | 8.9 (21 reviews) | 

#### Site Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Field Service Management** | Not enough data | 8.5 (20 reviews) | 
| **Field Collaboration** | Not enough data | 8.7 (20 reviews) | 
| **Mobile App** | Not enough data | 9.0 (21 reviews) | 
| **Field Reporting** | Not enough data | 9.0 (21 reviews) | 
| **Timesheets** | Not enough data | 8.4 (20 reviews) | 
| **Photo and Video Uploads** | Not enough data | 9.2 (21 reviews) | 
| **Workforce Scheduling** | Not enough data | 7.4 (20 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Raken** | 8.7/10 | 18 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | Feature Not Available | 
| **Dispatch** | 8.6 (289 reviews) | Feature Not Available | 
| **Roles** | 8.6 (278 reviews) | 9.3 (14 reviews) | 
| **Booking** | 8.4 (270 reviews) | Feature Not Available | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Employee Communication** | 8.5 (278 reviews) | 9.2 (15 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.4 (14 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | Feature Not Available | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.6 (18 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.0 (16 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | Feature Not Available | 
| **CRM Integrations** | 8.7 (243 reviews) | 7.8 (10 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

### Autodesk Construction Cloud Integration Partners

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Raken** | N/A | N/A |

#### Agentic AI - Autodesk Construction Cloud Integration Partners

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Raken (4):** [Jobsite Management Software](https://www.g2.com/categories/jobsite-management), [Autodesk Construction Cloud Integration Partners](https://www.g2.com/categories/autodesk-construction-cloud-integration-partners), [Construction Project Management Software](https://www.g2.com/categories/construction-project-management), [Construction Risk Assessment Software](https://www.g2.com/categories/construction-risk-assessment-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Raken | 
|---|---|---|
| **Small-Business** | 21.7% | 59.2% | 
| **Mid-Market** | 42.7% | 37.9% | 
| **Enterprise** | 35.5% | 2.9% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Raken

- **Construction:** 85.1%
- **Civil Engineering:** 3.0%
- **Utilities:** 2.0%
- **Government Administration:** 2.0%
- **Consulting:** 1.0%
- **Security and Investigations:** 1.0%
- **Mechanical or Industrial Engineering:** 1.0%
- **Glass, Ceramics & Concrete:** 1.0%
- **Electrical/Electronic Manufacturing:** 1.0%
- **Consumer Electronics:** 1.0%
- **Other:** 2.0%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (516 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Raken

- [Fieldwire by Hilti](https://www.g2.com/products/fieldwire-by-hilti/reviews) — 4.5/5 stars (583 reviews)
- [Procore](https://www.g2.com/products/procore/reviews) — 4.6/5 stars (4209 reviews)
- [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) — 4.4/5 stars (5385 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)
- [Contractor Foreman](https://www.g2.com/products/contractor-foreman/reviews) — 4.5/5 stars (379 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (516 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Oracle Primavera](https://www.g2.com/products/oracle-primavera/reviews) — 4.4/5 stars (389 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Raken

- Title: [Where does Raken fall on the scale of construction management solutions?](https://www.g2.com/discussions/where-does-raken-fall-on-the-scale-of-construction-management-solutions) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Raken is a construction management solution that connects the field and the office. While focusing primarily on field workflows, Raken makes daily reporting,..."
- Title: [Does Raken have any integrations?](https://www.g2.com/discussions/does-raken-have-any-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, we integrate with the following software:

-Procore
-Trimble
-Egnyte
-Google Drive
-Box
-Dropbox
-One Drive
-Autodesk BIM 360"
- Title: [Does Raken have a support center?](https://www.g2.com/discussions/does-raken-have-a-support-center) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We have a best-in-class support team that is able to help you at the drop of a hat. They know Raken like the back of their hand and can help you learn it..."
- Title: [How often are new features added to Raken?](https://www.g2.com/discussions/how-often-are-new-features-added-to-raken) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always working on new features, updates, and improvements to Raken. Our product offerings are always growing with the intention of being the only tool..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-raken)