Introducing G2.ai, the future of software buying.Try now
Compare Playvox WFM and Zendesk for Employee Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Setyl
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Applaud
Visit Website
At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Playvox WFM
Star Rating
(127)4.7 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Playvox WFMZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Workforce Management excels in "Agent Availability" with a score of 9.7, indicating that it effectively allows agents to manage their availability, while Playvox WFM also performs well but slightly trails behind in this area.
- Reviewers mention that Playvox WFM shines in "Shift Scheduling" with a score of 9.8, providing a user-friendly interface that simplifies the scheduling process, whereas Zendesk's score of 8.1 suggests it may not be as intuitive for users.
- G2 users highlight that Playvox WFM's "Automation" features are particularly robust, scoring 9.7, which allows for streamlined processes, while Zendesk's score of 7.9 indicates room for improvement in this area.
- Users on G2 report that Playvox WFM offers superior "Forecasting" capabilities with a score of 9.6, enabling more accurate predictions for workforce needs, compared to Zendesk's lower score of 6.1, which suggests less reliability in forecasting.
- Reviewers say that Playvox WFM's "Task Management" features are highly rated at 9.7, making it easier for teams to track and manage tasks effectively, while Zendesk's score of 8.3 indicates it may not provide the same level of functionality.
- Users mention that Playvox WFM's "Mobile Access" is rated at 9.6, allowing agents to manage their schedules on-the-go, whereas Zendesk's score of 8.8 suggests it may not be as seamless for mobile users.
Pricing
Entry-Level Pricing
Playvox WFM
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
Playvox WFM
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
9.3
106
8.7
41
Ease of Use
9.4
108
8.7
41
Ease of Setup
9.6
94
8.2
27
Ease of Admin
9.1
18
8.3
26
Quality of Support
9.4
96
8.7
38
Has the product been a good partner in doing business?
9.4
18
8.6
26
Product Direction (% positive)
9.7
104
8.1
37
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.6
75
8.8
8
9.6
74
9.2
8
9.6
75
8.5
8
Platform Content
9.6
70
8.1
8
9.6
69
8.9
6
9.5
69
Feature Not Available
Platform Additional Functionality
9.6
73
8.1
8
9.3
69
Feature Not Available
9.6
72
6.7
7
9.7
72
8.5
8
9.8
70
Feature Not Available
Workforce Management
9.7
36
Not enough data
9.6
36
Not enough data
9.8
37
Not enough data
9.2
36
Not enough data
8.8
34
Not enough data
Administration
9.6
36
Not enough data
9.8
37
Not enough data
9.7
36
Not enough data
9.7
35
Not enough data
9.7
36
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Feature Not Available
Not enough data
9.1
39
Not enough data
Feature Not Available
Not enough data
9.3
39
Not enough data
9.3
38
Not enough data
8.5
36
Not enough data
8.9
37
Not enough data
9.1
35
Not enough data
Workforce Management Platform Features
9.1
38
Not enough data
9.3
40
Not enough data
9.0
38
Not enough data
8.5
38
Not enough data
9.2
38
Not enough data
9.0
37
Not enough data
9.2
38
Not enough data
9.2
38
Not enough data
8.3
37
Not enough data
8.8
36
Not enough data
Categories
Categories
Shared Categories
Playvox WFM and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Playvox WFM is categorized as Genesys AppFoundry Marketplace, Workforce Management, and Contact Center Workforce
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Playvox WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
20.0%
Retail
10.0%
Insurance
5.8%
Information Technology and Services
5.8%
Financial Services
5.0%
Other
53.3%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Alternatives
Discussions
Playvox WFM has no discussions with answers
Zendesk for Employee Service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
