Compare PagerDuty and Prometheus 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
No pricing available
PagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Browse all 4 pricing plansPrometheus
Star Rating
(62)4.5 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PrometheusPagerDuty vs Prometheus
When assessing the two solutions, reviewers found PagerDuty easier to use, set up, and administer. Reviewers also preferred doing business with PagerDuty overall.
- Reviewers felt that PagerDuty meets the needs of their business better than Prometheus.
- When comparing quality of ongoing product support, reviewers felt that PagerDuty is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Prometheus over PagerDuty.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Prometheus
No pricing availableFree Trial
PagerDuty
Free Trial is available
Prometheus
No trial information availableRatings
Meets Requirements
9.1
789
8.8
54
Ease of Use
8.6
796
8.2
55
Ease of Setup
8.3
422
8.2
39
Ease of Admin
8.5
409
8.1
31
Quality of Support
8.9
600
7.9
42
Has the product been a good partner in doing business?
8.9
347
8.7
21
Product Direction (% positive)
8.4
786
8.6
50
Features by Category
Automation
Feature Not Available
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
151
Not enough data
9.5
168
|
Verified
Not enough data
9.2
157
|
Verified
Not enough data
7.8
15
Not enough data
Management Tools
9.2
155
|
Verified
Not enough data
9.1
183
Not enough data
9.0
173
|
Verified
Not enough data
Generative AI
8.0
42
Not enough data
8.1
42
Not enough data
Agentic AI - Incident Management
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
11
Not enough data
8.3
11
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
7.9
13
Maintenance
Not enough data
8.7
9
Not enough data
8.0
10
Not enough data
8.6
12
Security
Not enough data
7.8
10
Not enough data
7.3
10
Alerts management
Not enough data
7.8
15
Not enough data
8.1
16
Not enough data
8.9
17
Monitoring
Not enough data
8.5
17
Not enough data
9.4
19
Not enough data
8.8
16
Not enough data
8.3
17
Automation
Not enough data
8.6
14
Not enough data
8.6
16
Analysis
Not enough data
8.0
14
Not enough data
8.2
17
Not enough data
7.7
18
Not enough data
8.5
16
Issue Resolution
Not enough data
8.2
14
Not enough data
7.8
13
Not enough data
7.7
14
Generative AI
8.5
28
Not enough data
Agentic AI - IT Alerting
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Automation Support - Runbook Automation
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Prometheus share no categories
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Incident Management, IT Alerting, Workload Automation, and Runbook Automation
Prometheus is categorized as Container Monitoring, Database Management Systems (DBMS), and Time Series Databases
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prometheus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Computer Software
29.5%
Information Technology and Services
24.6%
Internet
6.6%
Computer & Network Security
4.9%
Telecommunications
4.9%
Other
29.5%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What does Prometheus do?
1 Comment
HJ
Promothesus is metrics dashboard for your microservices which is based on monitoring your applicationRead more
Prometheus has no more discussions with answers
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