# Agentforce Field Service (formerly Salesforce Field Service) vs Oracle Field Service Cloud Comparison
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## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively address issues before human intervention is needed. This has significantly improved operational efficiency for many users.
- **Users say** that Oracle Field Service Cloud offers a solid **functionality** for managing field operations, particularly praising its **real-time communication** features and tools for **capacity management** and **routing**. However, some users feel it struggles to fully meet their specific workflow needs.
- **Reviewers mention** that Agentforce Field Service has transformed their business operations, with one user highlighting how quickly their dispatcher can launch the software and manage a large team of technicians efficiently. This level of automation and ease of use is a standout feature.
- **According to verified reviews** , Oracle Field Service Cloud is appreciated for its **ease of use** and **setup** , with users noting that it simplifies navigating multiple systems. However, it has fewer recent reviews, which may indicate less current user engagement compared to Agentforce.
- **Users highlight** that Agentforce Field Service has significantly improved **customer service** and operational management, reducing inconsistencies and enhancing overall performance. This feedback underscores its effectiveness in real-world applications.
- **G2 reviewers indicate** that while Oracle Field Service Cloud has strong administrative features, such as ease of administration, it may not be as robust in overall user satisfaction compared to Agentforce, which boasts a higher G2 Score and more recent positive feedback.



| | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,047 | 139 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (48.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### Oracle Field Service Cloud

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (112 reviews) | 
  | **Ease of Use** | 8.4 (786 reviews) | 8.2 (113 reviews) | 
  | **Ease of Setup** | 7.8 (654 reviews) | 8.3 (25 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.8 (25 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.0 (106 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.5 (24 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.0 (109 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Oracle Field Service Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Oracle Field Service Cloud** | 8.2/10 | 97 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Calendar** | 8.6 (296 reviews) | 8.2 (61 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.4 (59 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.8 (63 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.7 (59 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (72 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.4 (75 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.0 (66 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.1 (67 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.4 (9 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.0 (76 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.3 (72 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.6 (58 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.6 (52 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (75 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Small-Business** | 21.8% | 23.2% | 
| **Mid-Market** | 42.7% | 28.8% | 
| **Enterprise** | 35.6% | 48.0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Oracle Field Service Cloud

- **Hospital & Health Care:** 8.0%
- **Retail:** 7.2%
- **Consumer Services:** 6.4%
- **Higher Education:** 4.8%
- **Telecommunications:** 4.0%
- **Education Management:** 4.0%
- **Accounting:** 3.2%
- **Chemicals:** 3.2%
- **Consumer Goods:** 3.2%
- **Hospitality:** 3.2%
- **Other:** 52.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (425 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Oracle Field Service Cloud

- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [mHelpDesk](https://www.g2.com/products/mhelpdesk/reviews) — 4.0/5 stars (146 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (425 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Oracle Field Service Cloud

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service-cloud)