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Compare Oracle Field Service Cloud and Salesforce Field Service 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Ease of Admin with a score of 8.8, making it easier for administrators to manage the system compared to Salesforce Field Service, which scored 8.3. Reviewers mention that the intuitive interface and streamlined processes in Oracle contribute to a more efficient administrative experience.
- Reviewers mention that Salesforce Field Service shines in Client Notifications, scoring 8.5, which is higher than Oracle's score of 8.1. Users on G2 appreciate the customizable notification options that keep clients informed throughout the service process, enhancing customer satisfaction.
- G2 users highlight that Oracle Field Service Cloud has a strong performance in Invoicing with a score of 8.6, while Salesforce Field Service scored lower at 8.2. Users report that Oracle's invoicing features are comprehensive and user-friendly, allowing for quick and accurate billing.
- Users say that both products perform well in Analytics, but Salesforce Field Service edges out with a score of 8.7 compared to Oracle's 8.3. Reviewers mention that Salesforce's analytics tools provide deeper insights and more robust reporting capabilities, which are crucial for data-driven decision-making.
- Reviewers mention that Oracle Field Service Cloud's Behavior Monitoring feature, scoring 8.0, is slightly behind Salesforce's 8.2. Users report that while Oracle offers solid monitoring capabilities, Salesforce provides more advanced tracking options that help in assessing employee performance in the field.
- Users on G2 report that both platforms have strong Dispatch functionalities, but Salesforce Field Service's score of 8.5 slightly surpasses Oracle's 8.4. Reviewers say that Salesforce's dispatching tools are more flexible and allow for better real-time adjustments, which is essential for dynamic field service environments.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Oracle Field Service Cloud
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.5
112
8.6
347
Ease of Use
8.2
113
8.4
737
Ease of Setup
8.3
25
7.8
604
Ease of Admin
8.8
25
8.3
170
Quality of Support
8.0
106
8.6
337
Has the product been a good partner in doing business?
8.5
24
8.7
163
Product Direction (% positive)
7.0
109
9.0
340
Features by Category
Generative AI
Not enough data
7.9
152
Not enough data
7.5
150
Before the Job
8.2
61
8.5
276
8.4
59
8.6
270
8.8
63
8.6
276
7.7
59
8.4
268
On the Job
8.3
72
Feature Not Available
8.4
75
8.5
273
8.0
66
Feature Not Available
8.1
67
8.5
274
7.4
9
8.4
226
After the Job
8.0
76
8.6
277
8.3
72
8.6
272
8.6
58
8.2
226
8.6
52
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
Oracle Field Service Cloud and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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