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Compare Oracle Field Service Cloud and Salesforce Field Service 
At a Glance
Market Segments
Enterprise (48.0% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudSalesforce Field Service
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its user-friendly interface, making it easy for teams to manage databases and adapt workflows. Users appreciate the seamless integration with the Salesforce platform, which enhances overall efficiency in field operations.
- According to verified reviews, Oracle Field Service Cloud is praised for its robust functionality, particularly in areas like forecasting and capacity management. Users highlight the software's ability to facilitate real-time communication among stakeholders, which can streamline operations.
- Users say that Salesforce Field Service excels in smart scheduling and real-time visibility, features that significantly improve planning and dispatching. Reviewers note that having all critical information in one location simplifies the decision-making process for field teams.
- Reviewers mention that while Oracle Field Service Cloud offers strong capabilities in routing and mobility, it sometimes struggles with configuration challenges, which can hinder its ability to meet specific workflow needs for some users.
- G2 reviewers highlight the quality of support provided by Salesforce Field Service, with many users noting the responsiveness and helpfulness of the support team, which contributes to a smoother user experience overall.
- According to recent feedback, Oracle Field Service Cloud's ease of use is appreciated, but it faces stiff competition from Salesforce, which has a slight edge in user satisfaction ratings and a larger volume of recent reviews, indicating a more active user community.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Oracle Field Service Cloud
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.5
112
8.6
349
Ease of Use
8.2
113
8.4
739
Ease of Setup
8.3
25
7.8
606
Ease of Admin
8.8
25
8.3
170
Quality of Support
8.0
106
8.6
339
Has the product been a good partner in doing business?
8.5
24
8.7
163
Product Direction (% positive)
7.0
109
9.0
342
Features by Category
Generative AI
Not enough data
7.9
152
Not enough data
7.5
150
Before the Job
8.2
61
8.5
276
8.4
59
8.6
270
8.8
63
8.6
276
7.7
59
8.4
268
On the Job
8.3
72
Feature Not Available
8.4
75
8.5
273
8.0
66
Feature Not Available
8.1
67
8.5
274
7.4
9
8.4
226
After the Job
8.0
76
8.6
278
8.3
72
8.6
272
8.6
58
8.2
226
8.6
52
8.7
227
Agentic AI - Field Service Management
Not enough data
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Categories
Categories
Shared Categories
Oracle Field Service Cloud and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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