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At a Glance
Market Segments
Enterprise (52.3% of reviews)
Enterprise (58.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Hyland OnBase
Star Rating
(325)4.4 out of 5
Market Segments
Enterprise (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Hyland OnBaseOpenText Content Suite Platform
Star Rating
(15)4.5 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about OpenText Content Suite PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in customization options, with a score of 9.5, allowing for tailored solutions that fit specific business needs. In contrast, OpenText Content Suite Platform, while still strong, has not reached the same level of customization flexibility, which some reviewers find limiting.
- Reviewers mention that OnBase's ease of setup is rated at 7.7, significantly higher than OpenText's 6.2. This difference indicates that users find OnBase more straightforward to implement, which can be crucial for organizations looking to minimize downtime during deployment.
- G2 users highlight OnBase's superior quality of support, scoring 8.3 compared to OpenText's 6.9. Many users appreciate the responsiveness and helpfulness of OnBase's support team, which can be a deciding factor for businesses that require ongoing assistance.
- Users on G2 note that OnBase's document management capabilities, particularly in document approval processes, score an impressive 9.2, while OpenText's similar features do not match this level of efficiency, leading to frustrations in workflow management.
- Reviewers say that OnBase shines in invoice management, particularly with its supplier portal and capture features, both scoring above 9.2. In contrast, OpenText's invoice processing features are perceived as less intuitive, which can hinder financial operations.
- Users report that OnBase's process automation capabilities are rated at 9.1, making it a strong choice for organizations looking to streamline operations. OpenText, while competent, does not offer the same level of automation efficiency, which some users find to be a drawback in their daily workflows.
Pricing
Entry-Level Pricing
Hyland OnBase
No pricing availableOpenText Content Suite Platform
No pricing availableFree Trial
Hyland OnBase
Free Trial is available
OpenText Content Suite Platform
No trial information availableRatings
Meets Requirements
8.8
166
8.6
7
Ease of Use
8.3
288
7.9
7
Ease of Setup
7.6
200
6.2
7
Ease of Admin
8.1
90
7.1
7
Quality of Support
8.3
148
6.9
7
Has the product been a good partner in doing business?
8.9
88
7.1
7
Product Direction (% positive)
8.0
160
Not enough data
Features by Category
Customization
9.5
10
Not enough data
9.4
8
Not enough data
HR Content
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Not enough data
Logistics
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Management
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Invoice Processing
9.4
13
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
Analytics
8.9
14
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
12
|
Verified
Not enough data
Integration
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
9.2
10
Not enough data
Audit
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Fraud
9.2
8
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
7
Not enough data
7.9
7
Not enough data
Process Management
8.6
49
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
8.1
21
Not enough data
8.8
22
Not enough data
Feature Not Available
Not enough data
9.2
21
Not enough data
Customization
8.7
53
Not enough data
8.2
49
Not enough data
8.5
45
Not enough data
8.5
36
Not enough data
8.5
37
Not enough data
Collaboration
8.4
48
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.9
49
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.3
20
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
8.6
89
Not enough data
8.8
73
Not enough data
8.5
68
Not enough data
8.8
68
Not enough data
8.2
72
Not enough data
8.4
67
Not enough data
8.4
70
Not enough data
8.0
62
Not enough data
8.2
58
Not enough data
8.6
91
Not enough data
8.3
74
Not enough data
7.0
41
Not enough data
Workflow
9.1
83
Not enough data
8.7
74
Not enough data
8.6
68
Not enough data
9.0
79
Not enough data
8.7
58
Not enough data
Platform
8.5
42
Not enough data
8.6
86
Not enough data
8.5
72
Not enough data
8.7
74
Not enough data
8.5
64
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
User Interface Design
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hyland OnBase and OpenText Content Suite Platform are categorized as Enterprise Content Management (ECM)
Unique Categories
Hyland OnBase is categorized as HR Service Delivery, AP Automation, Business Process Management, No-Code Development Platforms, and Document Management
OpenText Content Suite Platform has no unique categories
Reviews
Reviewers' Company Size
Hyland OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Content Suite Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
14.0%
Higher Education
13.6%
Financial Services
10.4%
Insurance
9.4%
Hospital & Health Care
9.4%
Other
43.2%
Retail
16.7%
Pharmaceuticals
16.7%
Oil & Energy
16.7%
Medical Devices
8.3%
Mechanical or Industrial Engineering
8.3%
Other
33.3%
Discussions
What is OnBase Document Management?
2 Comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?
1 Comment
Official Response from Hyland OnBase
Hello! Thank you for the question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and...Read more
Why do I need ECM for records management?
1 Comment
KH
One central point of storage and recording of task. Read more
OpenText Content Suite Platform has no discussions with answers
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