# Olark vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in overall user satisfaction, reflected in its higher G2 Score compared to Olark. Users appreciate UJET's advanced features that streamline customer communication, making it easier to manage calls and chats all in one place.
- **According to verified reviews** , Olark is praised for its simplicity and ease of setup, making it a great choice for small businesses looking for basic chat functionalities. Users highlight its straightforward interface and helpful customer support, which can be particularly beneficial for those new to live chat solutions.
- **Users say** that UJET's customization options and advanced capabilities provide a more tailored experience for mid-market businesses. Reviewers mention that these features help deliver personal and intelligent customer interactions, which can enhance overall service quality.
- **Reviewers mention** that while Olark offers essential features for engaging with customers, it may not meet the more complex needs of larger organizations. Users note that it provides a solid foundation for businesses just starting with live chat, but may lack the depth required for more sophisticated customer service strategies.
- **G2 reviewers highlight** that UJET's quality of support is significantly higher, with users noting the responsiveness and effectiveness of their support team. This can be a crucial factor for businesses that rely heavily on customer service and need quick resolutions to issues.
- **According to recent feedback** , both platforms are easy to use, but UJET edges out with a slightly better user experience. Users appreciate UJET's seamless integration of various communication channels, which reduces complexity and allows for faster customer assistance, while Olark is recognized for its straightforward implementation process.



| | Olark | UJET | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 224 | 1,129 | 
| **Largest Market Segment** | Small-Business (49.5% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | $17  per month | Contact Vendor | 

---
## Top Pros & Cons

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

### UJET

Pros:
- Ease of Use (55 reviews)
- Features (35 reviews)

Cons:
- Slow Loading (15 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Olark | UJET | 
|---|---|---|
  | **Meets Requirements** | 8.9 (209 reviews) | 9.5 (936 reviews) | 
  | **Ease of Use** | 9.3 (211 reviews) | 9.7 (937 reviews) | 
  | **Ease of Setup** | 9.0 (113 reviews) | 9.6 (345 reviews) | 
  | **Ease of Admin** | 9.0 (115 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 8.8 (174 reviews) | 9.5 (887 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (108 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 8.2 (210 reviews) | 9.5 (912 reviews) | 

---
## Pricing

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **UJET** | 9.5/10 | 675 |

#### Channels

| Feature | Olark | UJET | 
|---|---|---|
| **Voice** | Not enough data | 9.6 (560 reviews) ✓ Verified | 
| **Social** | Not enough data | Feature Not Available | 
| **Web Chat** | Not enough data | 9.5 (466 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 9.3 (410 reviews) | 
| **Email** | Not enough data | 9.5 (467 reviews) | 

#### Generative AI

| Feature | Olark | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (174 reviews) | 

#### Functions

| Feature | Olark | UJET | 
|---|---|---|
| **Session Routing** | Not enough data | 9.5 (553 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.5 (568 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.5 (525 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 9.4 (440 reviews) | 
| **Auto Dialer** | Not enough data | 9.4 (467 reviews) | 
| **IVR** | Not enough data | 9.6 (531 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 9.5 (522 reviews) | 
| **Persistent Data** | Not enough data | 9.6 (484 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Olark | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 

#### Administrative

| Feature | Olark | UJET | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.5 (534 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.5 (512 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.6 (491 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.5 (441 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **UJET** | 9.6/10 | 276 |

#### Platform

| Feature | Olark | UJET | 
|---|---|---|
| **Omnichannel** | Not enough data | 9.4 (193 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (206 reviews) | 
| **Queue Management** | Not enough data | 9.5 (237 reviews) | 
| **Call Routing** | Not enough data | 9.6 (241 reviews) | 
| **Call Back** | Not enough data | 9.6 (245 reviews) | 
| **IVR** | Not enough data | 9.6 (238 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.6 (230 reviews) | 

#### Generative AI

| Feature | Olark | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Olark | UJET | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.6 (232 reviews) | 
| **Performance Evaluation** | Not enough data | 9.7 (219 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Olark | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | Olark | UJET | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (239 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.6 (223 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Olark** | 8.6/10 | 118 |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Olark | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | 

#### Communication

| Feature | Olark | UJET | 
|---|---|---|
| **Pop-up Chat** | 9.3 (111 reviews) ✓ Verified | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | 8.8 (108 reviews) ✓ Verified | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (54 reviews) | 9.4 (182 reviews) | 
| **In-App Messaging** | 9.7 (5 reviews) | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Olark | UJET | 
|---|---|---|
| **Customization ** | 7.7 (97 reviews) ✓ Verified | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (103 reviews) ✓ Verified | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (74 reviews) ✓ Verified | 9.5 (182 reviews) | 
| **Knowledge Base** | 8.0 (5 reviews) | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | 8.1 (6 reviews) | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (32 reviews) ✓ Verified | 9.6 (381 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to UJET (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Olark | UJET | 
|---|---|---|
| **Small-Business** | 49.5% | 9.4% | 
| **Mid-Market** | 45.0% | 56.6% | 
| **Enterprise** | 5.5% | 34.0% | 

### By Industry

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Olark

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### Alternatives to UJET

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- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6889 reviews)

---
## Top Discussions

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/olark-vs-ujet)