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Compare Olark and UJET 
Featured Products
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
$17 per month
Contact Vendor
Olark
Star Rating
(224)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkUJET
Star Rating
(1,122)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, reflected in its higher G2 Score compared to Olark. Users appreciate UJET's advanced features that streamline customer communication, making it easier to manage calls and chats all in one place.
- According to verified reviews, Olark is praised for its simplicity and ease of setup, making it a great choice for small businesses looking for basic chat functionalities. Users highlight its straightforward interface and helpful customer support, which can be particularly beneficial for those new to live chat solutions.
- Users say that UJET's customization options and advanced capabilities provide a more tailored experience for mid-market businesses. Reviewers mention that these features help deliver personal and intelligent customer interactions, which can enhance overall service quality.
- Reviewers mention that while Olark offers essential features for engaging with customers, it may not meet the more complex needs of larger organizations. Users note that it provides a solid foundation for businesses just starting with live chat, but may lack the depth required for more sophisticated customer service strategies.
- G2 reviewers highlight that UJET's quality of support is significantly higher, with users noting the responsiveness and effectiveness of their support team. This can be a crucial factor for businesses that rely heavily on customer service and need quick resolutions to issues.
- According to recent feedback, both platforms are easy to use, but UJET edges out with a slightly better user experience. Users appreciate UJET's seamless integration of various communication channels, which reduces complexity and allows for faster customer assistance, while Olark is recognized for its straightforward implementation process.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Olark
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
8.9
208
9.5
930
Ease of Use
9.3
210
9.7
931
Ease of Setup
9.0
112
9.6
339
Ease of Admin
9.0
114
9.4
234
Quality of Support
8.8
173
9.5
881
Has the product been a good partner in doing business?
9.1
107
9.6
231
Product Direction (% positive)
8.2
209
9.5
906
Features by Category
Channels
Not enough data
9.6
555
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
461
|
Verified
Not enough data
9.3
407
Not enough data
9.5
464
Generative AI
Not enough data
9.4
172
Functions
Not enough data
9.5
549
|
Verified
Not enough data
9.5
564
|
Verified
Not enough data
9.5
521
|
Verified
Not enough data
9.4
437
Not enough data
9.4
464
Not enough data
9.6
528
|
Verified
Not enough data
9.5
518
Not enough data
9.6
481
|
Verified
Agentic AI - Contact Center
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Administrative
Not enough data
9.5
531
|
Verified
Not enough data
9.5
508
|
Verified
Not enough data
9.4
540
|
Verified
Not enough data
9.6
489
Not enough data
9.5
439
Platform
Not enough data
9.4
191
Not enough data
9.1
204
Not enough data
9.5
235
Not enough data
9.6
240
Not enough data
9.6
244
Not enough data
9.6
237
Not enough data
9.6
229
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
231
Not enough data
9.7
218
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
20
Not enough data
9.9
19
Not enough data
9.9
19
Administrative
Not enough data
9.6
238
Not enough data
9.6
222
Generative AI
Not enough data
9.4
83
Not enough data
9.3
82
Not enough data
9.1
82
Communication
9.3
110
|
Verified
9.6
395
|
Verified
8.8
108
|
Verified
9.4
419
|
Verified
8.2
54
9.4
181
9.7
5
9.5
381
|
Verified
Not enough data
9.3
177
Internal Use
7.7
97
|
Verified
9.3
360
|
Verified
8.9
102
|
Verified
9.5
380
|
Verified
8.3
74
|
Verified
9.5
181
8.0
5
9.6
382
|
Verified
8.1
6
9.5
325
|
Verified
8.7
32
|
Verified
9.6
380
|
Verified
Categories
Categories
Shared Categories
Olark and UJET are categorized as Live Chat
Unique Categories
Olark has no unique categories
UJET is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Consumer Services
27.5%
Telecommunications
9.1%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.7%
Other
44.7%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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