Introducing G2.ai, the future of software buying.Try now
Compare Olark and TeamSupport 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$17 per month
$29.00 1 agent / month
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its "In-App Messaging" feature, scoring a remarkable 9.7, which reviewers mention enhances real-time communication with customers effectively. In contrast, TeamSupport's score of 8.2 indicates it may not provide the same level of immediacy in customer interactions.
- Reviewers mention that Olark's "Pop-up Chat" feature is highly rated at 9.3, making it a favorite for engaging visitors proactively. TeamSupport, with a score of 8.9, offers a solid alternative but lacks the same level of user satisfaction in this area.
- G2 users highlight Olark's superior "Ease of Use" with a score of 9.3, which reviewers say makes it more accessible for small businesses. TeamSupport, while still user-friendly at 8.8, may present a steeper learning curve for new users.
- Users on G2 report that TeamSupport shines in "Ticket Collaboration" with a score of 8.8, which reviewers mention facilitates teamwork effectively. Olark, while strong, scores slightly lower at 8.8, indicating it may not be as robust in collaborative ticket management.
- Reviewers mention that TeamSupport's "Generative AI" capabilities, particularly in "AI Text Summarization" scoring 8.3, provide valuable insights for support teams. Olark, however, struggles in this area with lower scores, indicating less effective AI support features.
- Users say that Olark's "Customization" options, scoring 7.7, are somewhat limited compared to TeamSupport's 8.4, which reviewers mention allows for more tailored solutions to meet specific business needs.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Olark
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.7
800
Ease of Use
9.3
210
8.8
802
Ease of Setup
9.0
112
8.5
396
Ease of Admin
9.0
114
8.8
389
Quality of Support
8.8
173
8.9
724
Has the product been a good partner in doing business?
9.1
107
9.2
393
Product Direction (% positive)
8.2
209
8.9
797
Features by Category
Ticket and Case Management
Not enough data
9.0
467
|
Verified
Not enough data
8.8
465
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
445
|
Verified
Not enough data
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Platform
Not enough data
7.6
154
|
Verified
7.7
97
|
Verified
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
9.3
110
|
Verified
8.9
111
8.8
108
|
Verified
8.6
114
8.2
54
8.0
49
9.7
5
8.2
63
Not enough data
Feature Not Available
Internal Use
7.7
97
|
Verified
8.4
281
|
Verified
8.9
102
|
Verified
8.2
79
8.3
74
|
Verified
8.3
70
8.0
5
8.4
77
8.1
6
8.2
54
8.7
32
|
Verified
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Categories
Categories
Shared Categories
Olark and TeamSupport are categorized as Live Chat
Unique Categories
Olark has no unique categories
TeamSupport is categorized as Help Desk, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
