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At a Glance
Market Segments
Mid-Market (64.5% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
Observe.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISnov.io
Star Rating
(470)4.5 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 8 pricing plansObserve.AI vs Snov.io
When assessing the two solutions, reviewers found Observe.AI easier to use, set up, and administer. Reviewers also preferred doing business with Observe.AI overall.
- Reviewers felt that Snov.io meets the needs of their business better than Observe.AI.
- When comparing quality of ongoing product support, reviewers felt that Observe.AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over Snov.io.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableSnov.io
Trial
Free Trial
Per Month
Trial is a renewable plan that lets you test Snov.io tools before you commit to a paid plan. On trial you can search for leads, verify emails, warm up your sender account, send campaigns and manage deals in the CRM.
- 50 credits
- 100 email recipients
- 1 email warm-up slot
Free Trial
Observe.AI
No trial information availableSnov.io
Free Trial is available
Ratings
Meets Requirements
8.8
183
8.9
372
Ease of Use
9.2
183
9.1
382
Ease of Setup
9.0
106
8.8
182
Ease of Admin
9.2
91
9.0
127
Quality of Support
9.2
179
9.1
355
Has the product been a good partner in doing business?
9.3
93
9.1
125
Product Direction (% positive)
9.7
175
9.1
359
Features by Category
Sales Force Automation
Not enough data
8.3
48
Not enough data
8.0
41
Not enough data
8.2
49
Not enough data
8.3
48
Not enough data
8.0
43
Not enough data
8.3
42
Not enough data
8.2
40
Not enough data
8.1
41
Not enough data
8.4
41
Marketing Automation
Not enough data
9.0
45
Not enough data
8.6
46
Not enough data
8.6
48
Not enough data
7.8
45
Customer Support
Not enough data
8.2
45
Not enough data
8.6
45
Not enough data
8.6
38
Not enough data
8.2
46
Not enough data
8.4
44
Reporting & Analytics
Not enough data
8.4
48
Not enough data
8.4
49
Not enough data
7.7
43
Mobile & Social
Not enough data
8.2
44
Not enough data
8.5
45
Not enough data
8.1
41
Platform
Not enough data
7.7
42
Not enough data
8.2
41
Not enough data
8.4
41
Not enough data
8.1
44
Not enough data
7.7
38
Not enough data
8.1
39
Not enough data
8.5
41
Not enough data
7.7
42
Integration
Not enough data
8.7
42
Not enough data
7.9
41
Not enough data
8.3
39
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
7.4
14
Not enough data
7.1
14
Not enough data
6.9
14
Not enough data
7.0
14
Not enough data
6.8
14
Not enough data
7.3
14
Not enough data
7.5
14
Data Availability
Not enough data
8.6
44
Not enough data
8.7
44
Not enough data
8.3
43
Not enough data
7.1
15
Data Accuracy
Not enough data
8.0
39
Not enough data
7.9
38
Not enough data
7.9
17
Agentic AI - Sales Intelligence
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
7.1
7
Not enough data
6.9
7
Not enough data
7.4
7
Not enough data
6.9
6
Platform
Not enough data
8.0
35
Not enough data
8.0
36
Not enough data
8.3
38
Not enough data
8.0
36
Not enough data
7.5
33
Not enough data
7.5
34
Features
Not enough data
8.1
37
Not enough data
7.7
38
Not enough data
8.0
38
Not enough data
8.1
36
Not enough data
8.0
39
Not enough data
7.3
34
Not enough data
7.5
37
Not enough data
7.9
38
Not enough data
8.0
39
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
7.5
14
Not enough data
7.7
14
Not enough data
8.4
15
Not enough data
6.9
14
Organization
Not enough data
7.8
13
Not enough data
7.7
13
Not enough data
7.3
13
Performance Analysis
Not enough data
7.5
12
Not enough data
7.6
13
Sales Analysis
Not enough data
7.1
12
Not enough data
6.5
12
Generative AI
Not enough data
8.3
8
Not enough data
8.3
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.0
40
Not enough data
Agent Performance Management
9.3
40
Not enough data
8.7
42
Not enough data
9.1
43
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
8.6
72
Not enough data
8.5
69
Not enough data
8.6
69
Not enough data
8.7
70
Not enough data
8.8
69
Agentic AI - Lead Intelligence
Not enough data
6.9
9
Generative AI
Not enough data
7.5
75
Not enough data
Feature Not Available
Agentic AI - Email Verification
Not enough data
8.2
10
Generative AI
8.8
22
Not enough data
Agentic AI - Marketing Account Intelligence
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
6.7
6
Lead Intelligence
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.8
20
Lead Management
Not enough data
9.2
17
Not enough data
8.6
15
Not enough data
8.6
14
Marketing Campaigns
Not enough data
8.3
14
Not enough data
7.7
14
Not enough data
8.2
14
Not enough data
7.9
15
Not enough data
8.2
15
Data Availability - Marketing Account Intelligence
Not enough data
8.3
10
Data Accuracy - Marketing Account Intelligence
Not enough data
8.3
10
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Snov.io share no categories
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Snov.io is categorized as AI Sales Assistant, Email Verification, Marketing Account Intelligence, Lead Intelligence, CRM, and Sales Intelligence
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Snov.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Marketing and Advertising
23.5%
Information Technology and Services
20.0%
Computer Software
15.7%
Telecommunications
2.4%
Management Consulting
2.4%
Other
36.1%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
Will there be a Pipedrive Integration?
1 Comment
MN
Hello Alex!
Our Pipedrive integration is in Beta status.
Read how to set up your integration with Pipedrive here →...Read more
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