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Compare NICE Workforce Management and Surfboard WFM 
Featured Products
At a Glance
Market Segments
Enterprise (65.9% of reviews)
Not enough data
Entry-Level Pricing
No pricing available
Contact Us 10 Seats Per Year
NICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSurfboard WFM
Star Rating
(3)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management has a solid performance rating of 9.0, but reviewers mention that Surfboard WFM excels with a higher rating of 9.4, indicating a more robust performance tracking feature that users find beneficial for their operations.
- Reviewers mention that Surfboard WFM's ease of setup is notably higher at 9.5 compared to NICE's 7.3, suggesting that users find Surfboard WFM significantly more user-friendly when it comes to initial implementation.
- G2 users highlight that Surfboard WFM offers superior quality of support with a rating of 9.8, while NICE Workforce Management falls behind at 7.9, indicating that users feel more supported and valued with Surfboard WFM.
- Users on G2 report that Surfboard WFM shines in shift scheduling with a rating of 9.4, compared to NICE's 8.6, emphasizing that Surfboard WFM provides more effective tools for managing employee shifts.
- Reviewers mention that NICE Workforce Management has a lower rating for agent self-service capabilities at 8.1, while Surfboard WFM scores higher at 8.9, indicating that users appreciate the more intuitive self-service options available in Surfboard WFM.
- Users say that Surfboard WFM's mobile access is rated at 8.7, which is significantly better than NICE's 7.9, suggesting that users find Surfboard WFM more accessible and convenient for on-the-go workforce management.
Pricing
Entry-Level Pricing
NICE Workforce Management
No pricing availableSurfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Free Trial
NICE Workforce Management
Free Trial is available
Surfboard WFM
No trial information availableRatings
Meets Requirements
8.6
69
Not enough data
Ease of Use
8.3
70
Not enough data
Ease of Setup
7.4
29
Not enough data
Ease of Admin
8.2
25
Not enough data
Quality of Support
7.7
57
Not enough data
Has the product been a good partner in doing business?
8.0
24
Not enough data
Product Direction (% positive)
7.2
67
Not enough data
Features by Category
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.1
18
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.0
17
Not enough data
7.3
13
Not enough data
Administration
8.5
12
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
7.7
16
Not enough data
8.5
17
Not enough data
Platform
7.2
17
Not enough data
7.8
13
Not enough data
7.8
15
Not enough data
8.2
17
Not enough data
8.1
18
Not enough data
7.7
10
Not enough data
7.9
18
Not enough data
7.7
18
Not enough data
Workforce Management Platform Features
8.3
28
Not enough data
8.7
31
Not enough data
8.7
31
Not enough data
8.9
31
Not enough data
8.0
31
Not enough data
Feature Not Available
Not enough data
7.9
30
Not enough data
8.5
27
Not enough data
8.2
16
Not enough data
7.7
21
Not enough data
Categories
Categories
Shared Categories
NICE Workforce Management and Surfboard WFM are categorized as Workforce Management
Unique Categories
NICE Workforce Management is categorized as Contact Center Workforce
Surfboard WFM is categorized as Employee Scheduling
Reviews
Reviewers' Company Size
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
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Other
0%
Alternatives
Discussions
NICE Workforce Management has no discussions with answers
Surfboard WFM has no discussions with answers
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