G2 reviewers report that Narvar excels in enhancing customer experience with its out-of-the-box solutions. Users appreciate the platform's customizations, which allow them to seamlessly integrate their brand aesthetics, making it easy to add assets and updates.
Users say TrackMyPackage offers a straightforward and user-friendly interface, making it easy to navigate and accurately track parcels. Reviewers highlight its graphical layout as a clear and effective way to present tracking information.
According to verified reviews, Narvar has significantly reduced customer inquiries about order and tracking, with one user noting an impressive 86% decrease in such questions. This indicates that the platform effectively meets customer needs and streamlines communication.
Reviewers mention that while Narvar has a higher overall satisfaction score, TrackMyPackage shines in ease of use, with users praising its convenience as an all-in-one tracking solution for businesses that frequently receive packages.
G2 reviewers highlight the quality of support provided by Narvar, which is rated positively by users who appreciate the responsive assistance. In contrast, TrackMyPackage users have noted that they have not needed to utilize customer support extensively, suggesting a more straightforward experience.
Users report that Narvar's implementation process is generally smooth, but some find it challenging to configure for specific workflows. On the other hand, TrackMyPackage's simplicity makes it an attractive option for small businesses looking for a hassle-free tracking solution.
Pricing
Entry-Level Pricing
Narvar
No pricing available
TrackMyPackage
No pricing available
Free Trial
Narvar
No trial information available
TrackMyPackage
No trial information available
Ratings
Meets Requirements
8.6
127
9.1
9
Ease of Use
8.4
129
9.7
10
Ease of Setup
7.9
108
Not enough data
Ease of Admin
8.0
65
Not enough data
Quality of Support
8.4
122
9.0
5
Has the product been a good partner in doing business?
Yes, Narvar is a SaaS company. It provides a cloud-based platform that enables retailers to enhance their post-purchase customer experiences. Narvar’s...Read more
Who is Narvar tracking?
1 Comment
Official Response from Narvar
Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion...Read more
Who does Narvar ship with?
1 Comment
Official Response from Narvar
Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase...Read more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.