Parcel Tracker Mailroom Reviews & Product Details

Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. Review collected by and hosted on G2.com.

Sometimes the android app is glitchy but this has always been resolved right away. Review collected by and hosted on G2.com.

We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Review collected by and hosted on G2.com.

There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review collected by and hosted on G2.com.

Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. Review collected by and hosted on G2.com.

Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. Review collected by and hosted on G2.com.

Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms.

Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived.

User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users.

Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers.

Package History: Allows you to view past deliveries for reference or record-keeping. Review collected by and hosted on G2.com.

Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website.

Limited Customisation: Few options to personalise notifications or tracking settings.

Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users.

Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps. Review collected by and hosted on G2.com.

Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Review collected by and hosted on G2.com.

There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review collected by and hosted on G2.com.

I save time organizing parcels with Parcel Tracker Mailroom by being able to scan them. I find the customer service second to none, as any problems are dealt with very quickly. The app is very quick and efficient when it's working properly. The initial setup was very easy, which was a big plus for me. Review collected by and hosted on G2.com.

Recently there has been an update and it has caused a bit of a problem for us as we have more work when searching for a parcel. It is harder now for us to see how many parcels are in storage when looking at the app. Review collected by and hosted on G2.com.

The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack. Review collected by and hosted on G2.com.

The application is prone to crashing or errors if left open too long. This causes the app to restart frequently. Review collected by and hosted on G2.com.

Parcel Tracker has immensely helped our team eliminate manual tracking/logging of parcels and created efficiencies with managing parcels daily. The data is easily searchable and retrievable, and helps our team easily track our daily parcels and produce accurate and timely reporting as needed. Review collected by and hosted on G2.com.

The barcode reader is very sensitive and will pick up additional barcodes/QR codes when scanning, which takes some time to get accustomed to. Review collected by and hosted on G2.com.

It’s very easy to set up, runs smoothly, and does exactly what it’s supposed to do. The simple design makes it useful across many settings and applications. It’s also affordable and works well for all of our teams. Review collected by and hosted on G2.com.

A few features aren’t available yet, though they may be coming soon. Right now, there’s no integration with common messaging platforms such as Microsoft Teams or Slack. Review collected by and hosted on G2.com.

It allows me to log both incoming and outgoing mail, add notes about the contents of each package, download the records as a CSV file, and send automated emails to each affected employee. Review collected by and hosted on G2.com.

The app can’t be used when the Wi‑Fi is down, which delays accurate package tracking and makes it harder to track packages correctly. Review collected by and hosted on G2.com.